Metriport

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. About you In a nutshell, we're looking for a “generalist” with the following specific qualities: You’re entrepreneurial-minded, with an olympian-level work ethic. You’re confident in your ability to take sales calls and close customers, but humble enough to start out with more top-of-funnel, SDR-type work in the first few months as you ramp up. You’re an exceptional communicator who can empathize with customers and founders. You pride yourself with your writing skills and high attention to detail. You have enough technical knowledge (ie. you know what an API and SDK is) to be able to sell our product to engineering leaders. You believe you can solve any problem that comes at you, and don't shy away from diving deep into areas where you may lack domain expertise. You have a strong sense of ownership over your work, and have demonstrated ability to lead yourself, and others. What you'll be doing In the first few months, you’ll be working directly with the founders and sales team on improving top-of-funnel. You’ll be a part of GTM discussions with the founders, figuring out strategies to get more meetings booked. As you continue to improve top-of-funnel, you’ll be able to start learning more about our sales process and shadowing sales calls with the sales team. Eventually, you’ll be able to start taking your own meetings and closing contracts, and ultimately growing into a sales leadership role with others reporting to you. During your onboarding, we’ll ramp you up quickly to expert-level domain knowledge in healthcare interoperability and data exchange. Requirements You have 6+ years experience hitting quota as an enterprise AE in SaaS sales. You’re located in San Francisco or the Bay Area (or willing to relocate). Healthcare experience isn't required, but if the following terms mean something to you, that's a plus: FHIR, HIE, IHE, EHR/EMR, NPI, TEFCA, ADT, HL7, HEDIS, RAF, SNOMED, LOINC, ICD-10, etc. Benefits Competitive equity + compensation package 🚀 Full family Platinum health insurance, dental, and vision coverage 🦷 401(k) retirement plan + matching 💰 Flexible work from home or in-office 🏢 Healthy lunches complimentary when in-office (and breakfast + dinners as needed) 🍏 Quarterly company off-sites with the team ⛷️ MacBook provided by us 💻 Unlimited PTO (we work hard, but trust you to take time you need to be at your best) 🧘‍♂️ Our tech Hubspot, Surfe, Dripify, Nooks, Salesloft, and more.

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. The Role As the Partnerships Lead, you will serve as the connective tissue between Metriport and the various partners core to our comprehensive product offering. Currently, Metriport connects to a number of vital data sources for our healthcare customers, including but not limited to national networks, state HIEs, and laboratory data sources. You will be a highly collaborative individual contributor who identifies internal needs that can be solved via partnerships efforts. This team member will ruthlessly execute on building win-win partnerships in the space. You'll be held accountable for achieving measurable results that enable our organization and customers to provide better care to their patients. You’ll be responsible for: Network Growth: Building new partner and vendor relationships from scratch while also owning and scaling existing relationships. Consensus Building: Acting as an expert negotiator who can identify friction points in partnerships and quickly turn them into mutually beneficial opportunities. Strategic Execution: Managing the partnership lifecycle from initial outreach and contract negotiation through technical integration and long-term maintenance. Ruthless Prioritization: While opportunities to partner with additional organizations are plentiful, prioritizing the highest impact partnerships and ensuring results is vital. Technical Deep Dives: Maintaining an understanding of the product's technical aspects, including how partner data models and integration requirements impact our platform. Requirements Partnership Experience: 3+ years of building partnerships with external parties from scratch and managing a book of partners (ideally ~50 partners). Healthcare Domain: 3+ years of experience within the healthcare space; specific experience in healthcare interoperability is a significant bonus. Contract Management: Proven track record of negotiating and managing complex contracts and vendor SLAs. Problem Solving: Ability to work through hard problems with many constraints, using sound judgment to assess risks and lay out arguments in well-structured, data-informed narratives. Autonomy: Comfortable taking an ambiguous objective, breaking it down to ensure alignment, identifying the most efficient way to accomplish it, and executing. Location: Based in San Francisco (or willing to relocate) to work from our South Beach office. The "Metriport" Mindset: Low ego, high ownership. You are someone who asks "Why can't this be done in 3 days?" instead of 3 weeks. Benefits Equity: Competitive equity + compensation package 🚀 Healthcare: Full family Platinum health insurance, dental, and vision coverage 🦷 Retirement: 401(k) retirement plan + matching 💰 Flexibility: Flexible work from home or in-office 🏢 Food: Healthy lunches complimentary when in-office (and breakfast + dinners as needed) 🍏 Team: Quarterly company off-sites with the team ⛷️ Gear: MacBook provided by us 💻 PTO: Unlimited PTO (we work hard, but trust you to take the time you need to be at your best) 🧘‍♂️ Metriport provides equal employment opportunities (EEO) to all employees and applicants for

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. The Role This isn’t a standard FP&A role where you sit behind a spreadsheet and wait for instructions. As our first dedicated Finance hire on the BizOps team, you will manage our entire financial stack end-to-end. You will be responsible for the integrity of our books, the efficiency of our revenue collection, the automation of our internal financial operations, and more. If you need "perfect information" to make progress, or if you think any task is "beneath" your background, this is not the right fit. We need a Swiss Army Knife who can lead a board-level financial review in the morning and troubleshoot a HubSpot-to-Stripe sync in the afternoon. What You’ll Own The Financial Stack: End-to-end management of banking, invoicing, bookkeeping, and FP&A. The Close: Own month-end and year-end close, ensuring books are pristine by the 15th of each month. Operations & RevOps: Heavily support the Sales team by driving RevOps efforts and integrating systems (e.g., HubSpot to Stripe, Stripe to QuickBooks). Reporting: Track and improve our collections rate, budget vs. actuals (BVA), and departmental purchase request turnaround. External Relations: Serve as the professional face of Metriport to accountants, investors, vendors, and customers. Requirements Experience: 3+ years in Investment Banking, MBB Consulting, or a high-growth startup (Seed to Series B). Education: Degree in Finance, Accounting, or a related quantitative field. Technical Mastery: Expert-level Excel and Google Sheets skills. Powerpoint skills that can distill complex data into clear narratives. Ambiguity Tolerance: You thrive in fast-paced environments and know how to drive projects to completion without a playbook. Location: Based in San Francisco (or willing to relocate) with a 5-day-a-week in-office presence. The "Metriport" Mindset: Low ego, high ownership. You ask "Why can't this be done in 3 days?" instead of 3 weeks.   Bonus Points Automation: Experience automating workflows via Zapier or Python script. Familiarity With Finance Tech: Proficiency with QuickBooks, Brex or Ramp, Stripe, and CRMs. Domain: Experience in the Healthcare IT or Healthtech space. How We Measure Success Are the books closed by the 15th? Is our collections rate exceeding our target threshold? How tight is the delta between our budget and our actuals? Are you reducing the "work about work" by implementing better processes?

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. The Role As the Strategic Projects Lead, you will be tasked with owning multiple, long term healthcare projects that drive the business forward and will directly impact the experience of our customers. These projects will primarily focus on Metriport’s role in the broader healthcare interoperability landscape. You will navigate the legal, technical, and compliance frameworks that define the present and future of US health data exchange and ensure Metriport is positioned to support our customers’ needs. You will be a highly collaborative individual contributor who identifies internal needs that can be solved via partnerships efforts. This team member will ruthlessly execute on strategic efforts at hand – ensuring high level alignment, coordination, and owning tactical steps. You'll be held accountable for achieving measurable results that enable our organization and customers to provide better care to their patients. You’ll be responsible for: Project Leadership: Leading end-to-end execution of internal and external projects that require attention to detail and consideration of both national and state requirements. Ruthless Prioritization: You can identify the most important item to focus resources on. You constantly ensure the most important task at hand is on track and that your priorities are aligned with the company’s needs. Consensus Building: You can play up to the leadership level, identifying different stakeholders, their incentives, and how to ensure Metriport can accomplish its goals within existing constraints. Forward Thinking: You think and see five steps ahead, identifying future blockers and ensuring they don’t exist when they would become problematic. Problem Solving: Ability to work through hard problems with many constraints, using sound judgment to assess risks and lay out arguments in well-structured, data-informed narratives. Applying Product Knowledge to Projects: Translating an understanding of our product (technical and non-technical components) into requirements and considerations within our strategic projects. Requirements Project Ownership: 3+ years of project management, business operations, or MBB consulting experience. Healthcare Domain: 3+ years of experience within healthcare interoperability. Organization: You turn chaos into concise clarity through incredible organization that keeps you, internal stakeholders, and external stakeholders on schedule. Missed deadlines keep you up at night. Regulatory & Governance Fluency: Familiar with working in regulated industries and on projects that have significant governance requirements. Autonomy: Comfortable taking an ambiguous objective, breaking it down to ensure alignment, identifying the most efficient way to accomplish it, and executing. Peripheral Skills: You know enough about topics such as finance, data, compliance, and engineering to ask thoughtful questions and loop in the appropriate stakeholders when relevant. Location: Based in San Francisco (or willing to relocate) to work from our South Beach office. The "Metriport" Mindset: Low ego, high ownership. You are someone who asks "Why c

Technical Recruiter (contract or full-time) San Francisco, CA On-site 3-Month Contract (with possibility of extension or full-time) About Us Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon, Strive Health, and Weight Watchers), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. The Role We're looking for a Technical Recruiter to help us scale our team. This is a high-ownership, high-activity role with real impact from day one. If you love hunting down hard-to-reach candidates, running experiments to sharpen your pipeline, and owning the early stages of the hiring funnel, this role was built for you. You will drive a full cycle recruiting process from sourcing to closing. What You'll Do Sourcing & Outbound Prospect relentlessly across Ashby, LinkedIn, Juicebox, Gem, and emerging channels to identify top candidates for technical and non-technical roles Craft personalized, high-conversion outreach and follow-up sequences across email, LinkedIn, and beyond Build and maintain sourcing funnels that are organized, warm, and consistently full Track response rates, test messaging variations, and continuously optimize what works Leverage automation and AI tools to move faster and source smarter Interviewing & Coordination Qualify candidate interest, assess motivation, and route high-signal prospects to the right stakeholders Schedule and coordinate initial calls between candidates and hiring managers Thrive in a fast-moving environment, and own the full recruiting cycle from sourcing to close Talent Brand Help manage our external hiring presence, job listings, social content, and job site profiles to attract world-class talent Requirements Experience: 3 + years of sourcing experience across both technical and non-technical roles, ideally at a startup or staffing agency Technical fluency: Enough domain knowledge to understand our product and goals in the healthcare data and IT space, or the ability to ramp up quickly Outbound mindset: You enjoy prospecting, following up persistently, and hitting targets without waiting for perfect direction Strong communicator: Excellent written and verbal communication skills; you know how to get responses from busy, in-demand people Data-driven: You measure what matters, adjust quickly, and are always looking to improve Curious and coachable: You actively seek feedback, iterate fast, and thrive in ambiguity Tool-savvy: Proficient with (or quick to learn) tools like LinkedIn Recruiter, Gem, Juicebox, Ashby, and similar platforms Preferred: Prior experience sourcing for healthcare or healthcare IT organizations

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. The Role As a Solutions Architect at Metriport, you'll be the technical bridge between our production customers and our product – ensuring they continuously can extract maximum value from Metriport's platform while building the kind of trust that makes expansion a natural outcome. This is not a traditional account management role. You’re technically fluent, spot customer needs with ease, and can hop on a call with a customer's team (engineering, clinical, etc.) and immediately earn their respect. This role requires an expert relationships manager. You will pair your deep understanding of Metriport’s product and features with your intimate understanding of our customer’s needs to propose solutions and expansion. Additionally, you’ll be empowered and held accountable for creating and implementing new Customer Success processes, automated monitoring systems, and touch points with customers. In the first few months, you’ll be working closely with our Chief of Staff, Founding Engineer, and Customer Success team to elevate Metriport’s account management efforts. You’ll be responsible for: Customer Health: Own the north star metric of customer health for customers in production. Driving Value Led Growth: Identify and unlock expansion opportunities organically by ensuring customers are fully utilizing the product and seeing measurable ROI. Revenue growth follows value delivery. Evolving With Customers: Spot which of Metriport’s customers are not using features that could drive significant value for their organizations. Monitor customers’ usage so Metriport can scale with their needs. Building Cadenced Customer Efforts: Build and further check in efforts with Metriport’s customers in production. Requirements Experience: 3+ years working in a customer-facing technical role (e.g., Solutions Architect, Solutions Engineer). You’ve also dabbled in formal or informal Technical Sales roles and efforts. Technical Fluency: Comfortable reading API documentation and translating technical concepts to non-technical stakeholders (and vice versa). Core Competency: Expert relationship manager. You pair obsession over the success of accounts with your technical skills and product knowledge to drive as much value as possible for your customers. Problem Solving: Can work through hard problems to figure out solutions with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative. Collaborative: Proven ability to engage with engineering, design, sales, and company leaders in a constructive and collaborative relationship. Ambiguity Tolerance: You thrive in fast-paced environments and know how to drive projects to completion without a playbook.  Location: Based in San Francisco (or willing to relocate). We have an office the team works 6 days a week out of. The "Metriport" Mindset: Low ego, high ownership. You ask "Why can't this be done in 3 days?" instead of 3 weeks. Bonus Points Domain: Expert-level domain knowledge and experience in Healthcare IT or the Healthtech space, including relevant technical standards (

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. About the role This is the first AI Engineer role at Metriport, and one of the highest-leverage hires we'll make this year. We're looking for an engineer who treats AI agents as leverage — someone who will literally change how we ship products and how we operate. We are building a multi billion dollar company, and you would be instrumental in that. This is a huge opportunity for the right person, someone with owner mentality/high ownership, laser focused, and high energy and determination. If we hire well, every person at Metriport effectively gets a teammate that never sleeps, we leverage new opportunities, and we discover new ways to deliver value. What you'll do Build the autonomous SDLC pipeline that takes tickets through to PRs — Linear as the state machine, Claude Code (or whatever's best at the time) as the execution engine, sandboxed compute, code review, CI feedback loops, the whole loop. Collaborate with the rest of the engineering team to integrate AI to our products in ways we haven’t even conceived yet. Build internal agents and copilots that take work off the team's plate: monitoring the platform and preparing fixes, triaging customer issues, drafting responses, generating compliance evidence for compliance audits, summarizing PR activity, on-call assistance — anything where a human is currently doing rote pattern-matching. Design the eval, observability, and guardrail layer for everything you ship. AI systems that touch production code, customer data, or money need to be measurable, debuggable, and safe to roll back. Work directly with founders and team leads to figure out which workflows are highest-leverage to work on next, and ruthlessly prioritize. You won't get a backlog handed to you — you'll go find the work. Keep the platform you build serving a growing company. About you You're entrepreneurial-minded, with an olympian-level work ethic. You measure your output by what you actually unblock, not what you produce. You've shipped real, production-grade systems with LLM agents at the core — not demos, not prototypes. You know what fails in production, and you've got opinions about evals, prompt versioning, tool use, retries, and cost control. You're a strong full-stack engineer first, AI engineer second. You can stand up a service, write the IaC, instrument it, and own it end-to-end. TypeScript / Node.js, Python, AWS, and SQL aren't going to scare you. You think in workflows and systems. You can sit in on a customer support call or a PR review and immediately spot the three steps a model could be doing. You have a strong sense of ownership. When someone scopes a project at 3 weeks, you ask yourself "why can't it be done in 3 days?" You care more about leverage and impact than about which model or framework is en vogue this month. You'll pick the boring tool when boring is right. Bonus: experience with healthcare data, compliance environments (SOC 2, HIPAA, HITRUST), or shipping AI-enabled workflows at an early-stage startup. You’re located in San Francisco or the Bay Area (or willing to relocate). Benefits Competitive equity + compensation package

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. About you In a nutshell, we're looking for an Implemenation Engineer with the following specific qualities: You’re entrepreneurial-minded, with an olympian-level work ethic (nearly our entire engineering team consists of former founders). You are confident in your ability to connect with customers and building strong partnerships while providing technical guidance You believe you can solve any problem that comes at you, and don't shy away from diving deep into areas where you may lack domain expertise and have a strong sense of ownership over your work. You care more about the end result and delivering value to a customer, rather than what new and frilly tech is being used under the hood for a given feature. When someone scopes out a project with an ETA of 3 weeks, you ask yourself "why can't it be done in 3 days?". You’re a hacker at heart, and have a good sense of what rules should, and shouldn’t, be broken. What you'll be doing After quickly ramping up using our comprehensive onboarding materials to get familiar with our domain, and codebase, the goal would be to get you connected with customers as quickly as possible. Specifically, day to day, this looks like: Lead team performance against KPIs: Implementation NPS, pilot conversion, and user activation and serve as the primary point of contact for the customer throughout the partnership. Conduct discovery calls when a customer is onboarded to understand their use cases, technical requirements, and success criteria. Participate in weekly syncs with onboarding customers to ensure they are deriving value from product and have successfully integrated Metriport into their day-to-day workflows. Maintain the customer relationship after onboarding, through regular check-ins and providing continuous support through communication channels. Provide technical expertise by helping to answer questions about product capabilities, integrations, and implementation. Troubleshoot and debug customer issues, in some cases working with the engineering team to resolve them. Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers. Join weekly syncs to update the team on how customers are doing, raise anything that needs addressing, and discuss where customer feedback fits into what we're building. Proactively communicate relevant product updates and new feature releases that align with customer needs and use cases. Participating in bi-weekly sprint planning / retro sessions, and quarterly planning sessions. Managing APIs and integrations to ensure seamless functionality for customers. Working with customers from onboarding to production roll-out. Attending a daily 30 minute remote stand-up at 7:30am PST Mon-Fri (our only regular mandatory meeting). Requirements 3+ years in software implementation/project execution; 2+ years managing people Full-stack experience: React, TypeScript, Node.js. You’re located in San Francisco or the Bay Area (or willing to relocate). Healthcare experience isn't required, but if the following terms mean som

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. The Role As Metriport's first Customer Support Engineer, you'll be the frontline technical lifeline for our customers. You are the vital solution layer that sits between a customer’s confusion, highlighted issue, or feedback and our organization. This is not a traditional support role. You debug like a developer, communicate like a customer success pro, and rip through inbound tickets as a puzzle worth solving thoroughly and urgently. You'll sit on the Customer Success team and operate as a critical bridge to other internal teams — triaging issues, escalating thoughtfully, and closing the loop so problems don't repeat. You'll also build the support infrastructure from scratch: the tooling, the automation, the runbooks, and the processes that let Metriport scale support without scaling headcount linearly. In the first few months, you'll work closely with our Customer Success team to triage all inbound customer issues and build a best-in-class support operation. You'll be responsible for: Customer Issue Ownership: Be the first responder on all inbound technical issues. Own resolution end-to-end – from triage to fix to follow-up. Automated Support Infrastructure: Build and maintain Metriport's automated support systems, including ticketing workflows, runbooks, and self-service tooling that deflect repeat issues. Resolution and Engineering Escalation: Reproduce bugs, root cause, and hand off well-documented escalations to the on-call engineering team when needed – minimizing back-and-forth. Product Feedback Loop: Synthesize patterns in customer issues into structured, actionable feedback for the Product team. You're the voice of the customer inside the building – vital considerations within our company direction. Support Documentation: Create and maintain internal and external knowledge bases, FAQs, and integration guides that help customers help themselves. Requirements Experience: 3+ years in a technical support, developer support, or software engineering role with direct exposure to customer-facing issue resolution. Shipped Code & API Familiarity: You've written and deployed production code. You understand what it means to build something that has to work reliably at scale. You've consumed or built/consumed APIs and webhooks. You know exactly where things break. Core Competency: You're obsessed with resolution. High ticket volume doesn't faze you – it motivates you. You prioritize ruthlessly, triage fast, communicate clearly, and never let a customer feel blocked or unsure of status. Problem Solving: You work through ambiguous, multi-constraint problems with sound judgment, thorough investigation, and a written narrative that gets engineering buy-in when escalation is needed. If someone asks you “why”, you have a confident answer backed by sound logic. Collaborative: Can work fluidly across teams and levels of technical fluency, translating technical details to non-technical stakeholders and vice versa without losing clarity and the primary point. Availability: Comfortable with a role that demands availability outside traditional hours, especially as we scale. Our tea

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. The Role As a Technical Account Manager at Metriport, you'll be the technical bridge between our production customers and our product – ensuring they continuously can extract maximum value from Metriport's platform while building the kind of trust that makes expansion a natural outcome. This is not a traditional account management role. You’re technically fluent, spot customer needs with ease, and can hop on a call with a customer's team (engineering, clinical, etc.) and immediately earn their respect. This role requires an expert relationships manager. You will pair your deep understanding of Metriport’s product and features with your intimate understanding of our customer’s needs to propose solutions and expansion. Additionally, you’ll be empowered and held accountable for creating and implementing new Customer Success processes, automated monitoring systems, and touch points with customers. In the first few months, you’ll be working closely with our Chief of Staff, Founding Engineer, and Customer Success team to elevate Metriport’s account management efforts. You’ll be responsible for: Customer Health: Own the north star metric of customer health for customers in production. Driving Value Led Growth: Identify and unlock expansion opportunities organically by ensuring customers are fully utilizing the product and seeing measurable ROI. Revenue growth follows value delivery. Evolving With Customers: Spot which of Metriport’s customers are not using features that could drive significant value for their organizations. Monitor customers’ usage so Metriport can scale with their needs. Building Cadenced Customer Efforts: Build and further check in efforts with Metriport’s customers in production. Requirements Experience: 3+ years working in a customer-facing technical role (e.g., Solutions Architect, Solutions Engineer). You’ve also dabbled in formal or informal Technical Sales roles and efforts. Technical Fluency: Comfortable reading API documentation and translating technical concepts to non-technical stakeholders (and vice versa). Core Competency: Expert relationship manager. You pair obsession over the success of accounts with your technical skills and product knowledge to drive as much value as possible for your customers. Problem Solving: Can work through hard problems to figure out solutions with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative. Collaborative: Proven ability to engage with engineering, design, sales, and company leaders in a constructive and collaborative relationship. Ambiguity Tolerance: You thrive in fast-paced environments and know how to drive projects to completion without a playbook.  Location: Based in San Francisco (or willing to relocate). We have an office the team works 6 days a week out of. The "Metriport" Mindset: Low ego, high ownership. You ask "Why can't this be done in 3 days?" instead of 3 weeks. Bonus Points Domain: Expert-level domain knowledge and experience in Healthcare IT or the Healthtech space, including relevant technical stand

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. About You You're obsessed with automating repetitive tasks — your first instinct when you see a manual process is "how do I make this run by itself?" At Metriport, you'll own the internal tooling that keeps our company moving fast. You'll spot the friction, build the fix, and ship it — without waiting to be asked. You're entrepreneurial-minded, with the drive to push work forward even when it's not anyone else's top priority. You have strong interpersonal skills and are comfortable working directly with stakeholders across Eng, Ops, and business teams to understand their needs and translate them into working solutions. You're a hacker at heart — you get excited about wiring together services that weren't built to talk to each other, and you know how to make it work securely and at scale. You keep security top of mind. We work with sensitive healthcare data, and you treat that seriously — vetting third-party integrations, applying least-privilege thinking, and never cutting corners that could expose PHI. You follow the AI tooling space closely and try to use it to solve real business problems, but you have the judgment to know what's appropriate for an enterprise context and what's a hard no. You care about outcomes over elegance. A Slack bot that saves the Ops team an hour a day is worth more than a perfect abstraction nobody uses. What You'll Be Doing After ramping up on our internal tools and workflows, you'll own the systems that make our teams more efficient and more secure. Day to day, this looks like: Automating cross functional processes: many of our internal processes are still manual and error prone; you'll work with non-engineering functions at Metriport to automate away their friction within the company Building Automations End-to-End: Designing and shipping integrations between our internal and third-party systems — from scoping the requirement with a stakeholder, to deploying a working solution, to making sure it doesn't break quietly. Improving Developer Experience and Onboarding: Automating local environment setup for new engineers, improving CICD speed, reducing the time-to-productive from hours to minutes. Evaluating and Adopting New Tools: Researching integration platforms (Zapier, n8n, Make, etc.) and AI productivity tools, working with the Security team to assess their security posture, and rolling them out in a way that meets our compliance requirements. Reporting: Automating recurring reports by pulling from AWS Athena, REST APIs, and other data sources — so the team gets accurate data without manual effort every month. Team alignment: Participating in a daily 30-minute remote standup at 7:30 AM PST Mon–Fri (our only regular mandatory meeting). Requirements 3+ years of experience in a software engineering, automation, or internal tools role — ideally at a startup where you wore multiple hats. TypeScript proficiency: Our entire stack is TypeScript. You write clean, maintainable TS without hand-holding. React proficiency: Our internal operations tool is React-based. You can build and extend UI components to surface new workflows. Integration exp

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. The Role As a Founding Designer at Metriport, you'll spend your time understanding customer workflows, defining the right solution to those problems, and making sure everything we ship — product, marketing, brand — looks and feels right. The upside is real autonomy: you set the design standard, you own the output, and you're not waiting on anyone else's approval. The tradeoff is that the scope is wide and the bar is high. If that sounds like too much, it probably is. If it sounds like exactly enough, keep reading. At Metriport we think of design like a rough-hewn yet elegant table: does its job, looks right in the room, built to last, and finished. You'll bring that sensibility to everything — knowing when a decision needs more thought and when it needs to ship. We strongly believe in the 80/20 rule, and rely on everyone joining our team to use it so that we can ship fast and continue to delight our users. What You'll Do Build and maintain the design system Establish a coherent design language — components, spacing, typography, color — that is simple and that engineers can build to without hand-holding. Design features end to end Take features from rough concept to detailed spec, working closely with founders, PM, and engineers to ship solutions that are functional and feel considered. Talk to, and advocate for, users Understand their workflows, form an opinionated view on the right solution, and drive toward it. Own brand and marketing design Design across all marketing surfaces — website, sales collateral, event materials. You're the person we turn to when anything needs to look good. Requirements Design instincts: You produce Figma work that is considered and defensible — with clear opinions on typography, hierarchy, and interaction patterns. Pragmatism: You know what to polish and what to ship. You walk the tightrope between craft and speed without falling off either side. Technical literacy: You know enough about how software gets built to write specs engineers can use and have real tradeoff conversations. The "Metriport" Mindset: Low ego, high ownership. You ask "Why can't this be done in 3 days?" instead of 3 weeks. Our tech On the frontend, we use React - on the backend, we rely on Node.js and TypeScript for writing core business logic. We deploy a wide range of AWS cloud services (ie ECS, Fargate, Lambda, etc), and manage our infrastructure as code with AWS CDK. Data lives in PostgreSQL, DynamoDB, S3, Snowflake, HAPI FHIR servers, and more. Metriport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. The Role As a Design Engineer at Metriport, you'll spend your time understanding customer workflows, designing the best solution to those problems, and implementing your own designs. If you're someone who is excited by broad ownership and making consequential decisions — while taking on work that others might consider way too much — you might be a good fit. At Metriport we think of design like a rough-hewn yet elegant table: does its job, looks right in the room, built to last, and finished. You'll bring that sensibility to everything — knowing when a design decision needs more thought and when it needs to ship. We strongly believe in the 80/20 rule here, and rely on everyone joining our team to use it so that we can ship fast, and continue to delight our users! What You'll Do Build and maintain the design system Establish a coherent design language — components, spacing, typography, color — that is simple. Lead frontend implementation Set direction on the frontend, review implementation against design intent, and write production code where it matters most. You're strong enough in React to be the authority in the room. Talk to, and advocate for, users Understand their workflows, form an opinionated view on the right solution, and drive toward it. Solve data-dense UI problems Build interfaces that surface complex, high-volume medical data. Make hard layout and performance tradeoffs and know when good enough is correct and when it isn't. Requirements Design instincts: You produce Figma work that is considered and defensible — with clear opinions on typography, hierarchy, and interaction patterns. Frontend fluency: You understand React well enough to lead implementation and run reviews — component architecture, rendering behavior, state management. Pragmatism: You know what to polish and what to ship. You walk the tightrope between craft and speed without falling off either side. The "Metriport" Mindset: Low ego, high ownership. You ask "Why can't this be done in 3 days?" instead of 3 weeks. Benefits Competitive equity + compensation package 🚀 Full family Platinum health insurance, dental, and vision coverage 🦷 401(k) retirement plan + matching 💰 Flexible work from home or in-office 🏢 Healthy lunches complimentary when in-office (and breakfast + dinners as needed) 🍏 Quarterly company off-sites with the team ⛷️ MacBook provided by us 💻 Unlimited PTO (we work hard, but trust you to take time you need to be at your best) 🧘‍♂️ Metriport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. About you In a nutshell, we're looking for a Senior Implementation Engineer with the following specific qualities: You’re entrepreneurial-minded, with an olympian-level work ethic (nearly our entire engineering team consists of former founders). You are confident in your ability to connect with customers and building strong partnerships while providing technical guidance You believe you can solve any problem that comes at you, and don't shy away from diving deep into areas where you may lack domain expertise and have a strong sense of ownership over your work. You care more about the end result and delivering value to a customer, rather than what new and frilly tech is being used under the hood for a given feature. When someone scopes out a project with an ETA of 3 weeks, you ask yourself "why can't it be done in 3 days?". You’re a hacker at heart, and have a good sense of what rules should, and shouldn’t, be broken. What you'll be doing After quickly ramping up using our comprehensive onboarding materials to get familiar with our domain, and codebase, the goal would be to get you connected with customers as quickly as possible. Specifically, day to day, this looks like: Lead team performance against KPIs: Implementation NPS, pilot conversion, and user activation and serve as the primary point of contact for the customer throughout the partnership. Conduct discovery calls when a customer is onboarded to understand their use cases, technical requirements, and success criteria. Participate in weekly syncs with onboarding customers to ensure they are deriving value from product and have successfully integrated Metriport into their day-to-day workflows. Maintain the customer relationship after onboarding, through regular check-ins and providing continuous support through communication channels. Provide technical expertise by helping to answer questions about product capabilities, integrations, and implementation. Troubleshoot and debug customer issues, in some cases working with the engineering team to resolve them. Manage customer requests and issues by assessing priority, coordinating with engineering teams, tracking progress, and communicating resolutions to customers. Join weekly syncs to update the team on how customers are doing, raise anything that needs addressing, and discuss where customer feedback fits into what we're building. Proactively communicate relevant product updates and new feature releases that align with customer needs and use cases. Participating in bi-weekly sprint planning / retro sessions, and quarterly planning sessions. Managing APIs and integrations to ensure seamless functionality for customers. Working with customers from onboarding to production roll-out. Attending a daily 30 minute remote stand-up at 7:30am PST Mon-Fri (our only regular mandatory meeting). Requirements 6+ years in software implementation/project execution; 2+ years managing people Full-stack experience: React, TypeScript, Node.js. You’re located in San Francisco or the Bay Area (or willing to relocate). Healthcare experience isn't required, but if the following terms m

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. About You We're looking for a data scientist who thrives in ambiguity and cares as much about getting the fundamentals right as building the next model. At Metriport, you won't be handed a clean dataset and a well-scoped problem — you'll be building the data foundation alongside our engineering team while applying science to some of the messiest, most impactful data in healthcare. You're entrepreneurial-minded, with an olympian-level work ethic. You are obsessed with data integrity. If a metric is off by 1%, it keeps you up at night until you find the root cause. You believe that high-quality clinical data is the bedrock of excellent healthcare, and you're excited to work at the intersection of ML and patient records. You have a strong sense of ownership and the ability to lead cross-functional initiatives with minimal direction. You care about impact over sophistication. You'd rather ship a logistic regression that changes a workflow than a transformer that lives in a notebook. You're excited to go wide. In a small team, the best data scientist is also a great analyst — and you see that as a feature, not a compromise. You're a hacker at heart, and you're comfortable writing production-grade code to get the job done. What You'll Be Doing After quickly ramping up on our clinical data domain, your goal is to be the person who owns clinical intelligence within Metriport's stack — turning massive volumes of clinical records into predictions, insights, and automated decisions. Day to day, this looks like: Applying AI/ML to Clinical Data: Building and deploying models to predict patient outcomes, identify gaps in care, or surface anomalies across our data warehouse. Normalizing Clinical Data at Scale: Using NLP, LLMs, or rule-based systems to transform messy, unstructured clinical records into structured, searchable, trustworthy data. Owning Analytics When It Matters: You'll share ownership of our analytics stack and data quality alongside the team. When a customer needs an accurate report or the team needs a reliable metric, you're just as accountable as anyone. Productizing Intelligence: Designing and shipping data-science-powered features as core parts of the Metriport platform — not just internal experiments, but things customers use. Building the Data Foundation: Contributing to data modeling, warehouse design, and tooling (dbt, DWHs, PostHog, etc.) as we scale our data infrastructure. Science without solid foundations is noise. Team alignment: Participating in a daily 30-minute remote standup at 7:30 AM PST Mon–Fri (our only regular mandatory meeting). Requirements 4+ years of experience in a data science role, ideally at a high-growth or startup company where you wore multiple hats. SQL mastery: You can write complex, performant queries in your sleep. ML/statistical modeling: Practical experience building and deploying models (classification, regression, clustering, NLP) — not just prototyping. Coding proficiency: Strong in Python (pandas, scikit-learn, and ideally some experience with LLM APIs or frameworks). TypeScript proficiency is a plus — our stack is TypeSc

Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US healthcare IT systems and tap into comprehensive medical data for 300+ million individuals. We've found product-market fit with multi-million ARR, 100+ customers (including Amazon One Medical, Strive Health, Circle Medical, and Brightside Health), backing from top VCs, and years of runway. We're ready to scale. We're a tight-knit, high-performing team of mostly former founders (including two YC alumni). We're engineering-heavy, operate with minimal bureaucracy and high autonomy, and hire based on competence, not prestige. We push hard—founders work six days a week from our SF office—but give everyone freedom to craft their schedule. We measure output and we're committed to sustainable intensity. About You In a nutshell, we're looking for "generalist" engineers with the following specific qualities: You're entrepreneurial-minded, with an olympian-level work ethic (nearly our entire engineering team consists of former founders) You are confident in your ability to build scalable systems across the full stack, and people usually come to you for technical guidance You believe you can solve any problem that comes at you, and don't shy away from diving deep into areas where you may lack domain expertise You have a strong sense of ownership over your work, and have demonstrated ability to lead others You care more about the end result and delivering value to a customer, rather than what new and frilly tech is being used under the hood for a given feature When someone scopes out a project with an ETA of 3 weeks, you ask yourself "why can't it be done in 3 days?" You're a hacker at heart, and have a good sense of what rules should, and shouldn't, be broken What You'll Be Doing After quickly ramping up using our comprehensive onboarding materials to get familiar with our domain and codebase, the goal would be to get you shipping product directly to customers as quickly as possible. Specifically, day to day, this looks like: Driving projects, big and small, end-to-end from ideation to production rollout: Writing project design docs Reviewing them with the team, and incorporating feedback, to come to the best solution Getting PRs up for a v0 as quickly as possible to our staging environment, and then rolling out to some pilot customers for production validation, while collaborating with the team as needed Getting the solution from v0 to v1 while incorporating customer feedback Rolling out the v1 solution to all of our customers Example projects could include: Using LLMs to transform freeform doctors notes into medical data we can add to patient medical records Building an Opensearch cluster to allow healthcare providers to quickly search across a patient's entire medical history Transforming incoming TCP messages from hospitals using a 90s era protocol to modern HTTP based webhooks that we route to our customers Reviewing PRs for other engineers, and knowing when to take extra time to keep quality high versus when to get things out the door quickly Managing your own work in Linear Participating in bi-weekly sprint planning/retro sessions, and quarterly planning sessions Participating in a daily on-call rotation where you'll be responsive to alerts, customer issues, and work towards fixing the "important but not urgent" items in our backlog that move the needle on DX-related topics so we can ship quicker as we go Requirements You have 6+ years experience as a full-stack engineer You're located in San Francisco or the Bay Area (or willing to relocate) Healthcare experience isn't required, but if the following terms mean something to you, that's a plus: FHIR, HIE, IHE, EHR/EMR, NPI, TEFCA, ADT, HL7, HEDIS, RAF, SNOMED, LOINC, ICD-10, etc. Benefits Competitive equity + compensation package 🚀 Full family Platinum health insurance, dental, and vision coverage 🦷 401