Tailor

About Tailor Tailor is a pioneer in Headless ERP technology. Our platform empowers companies to build internal workflows that adapt to their unique needs — faster, smarter, and developer-first. About the Role We’re looking for a Forward-Deployed Product Manager to serve as the key bridge between our clients and internal product and engineering teams. You’ll play a vital role in extracting requirements, managing communications, and supporting successful deployments led by the technical team. This client-facing, high-context role focuses on clarity, alignment, and speed. What You’ll Do Gather and Clarify Requirements Work directly with clients to understand business needs and pain points Translate those needs into clear, prioritized requirements for engineers Own the Client Relationship Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery Proactively manage expectations, timelines, and feedback loops. Support Internal Teams Provide context and clarity to engineers to help ensure smooth delivery. Ensure alignment between what was requested, what’s being built, and what’s being shipped. Build Repeatable Patterns Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments. Help improve internal handoff flows, requirement intake, and communication patterns. Shape the Product Roadmap Distill recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision. What We’re Looking For 2+ years in a Software Company Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments. 5+ years in product management, solutions, customer success, or consulting roles with strong client interaction Proven ability to engage with both technical and non-technical stakeholders. Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes. Exceptional communication skills — you can make complex things sound simple and actionable. Organized, structured thinker who can reduce ambiguity Technically fluent enough to collaborate with engineers and ask the right questions Based in or willing to be frequently present in Los Angeles. ~20% travel. Nice to Have Experience with ERP, internal tools, or operational SaaS products Familiarity with APIs, data workflows, or developer platforms Consulting or customer onboarding background Comfortable supporting multiple stakeholders and balancing competing priorities Compensation & Benefits Salary: $130,000 – $170,000 + Bonus Benefits: Health, dental, vision, flexible PTO, and more Why Tailor? You’ll work directly with the product team on a fast-growing platform solving real operational pain. If you love being the voice of the customer, reducing friction, and making teams more effective — let’s talk. Apply now and help us shape the future of Headless ERP.

Overview We are seeking a highly capable Senior Bilingual Software Engineer to serve as the connective layer between our Forward-Deployed U.S. teams and our Platform Core Engineering team in Japan. This role reports directly to the CTO, reflecting its strategic importance in aligning product direction, platform evolution, and field execution. This role is not about language translation. In an AI-enabled environment, its core responsibility is context alignment and leverage maximization—ensuring both teams operate with a shared understanding of priorities, constraints, urgency, and intent. You will play a critical role in making sure: The Platform Core team focuses on the highest-impact problems, grounded in real-world usage The Forward-Deployed teams extract maximum value from the platform, leveraging it effectively and correctly This is a high-impact role at the center of a two-speed organization: fast-moving field execution and a scalable, reusable platform. Key Responsibilities Act as the primary interface between Forward-Deployed U.S. teams and the Platform Core team in Japan, driving deep, bidirectional context alignment Continuously synthesize and communicate what is happening on the ground—including priorities, urgency, constraints, and team sentiment (“temperature”) Translate not just requirements, but intent, trade-offs, and decision rationale across both sides Influence platform roadmap and product strategy by ensuring decisions are grounded in real-world usage, high-impact opportunities, and evolving field needs Ensure the Platform Core team is working on the highest-value problems, with clear prioritization informed by field context Ensure Forward-Deployed teams fully leverage the platform, including understanding its capabilities, constraints, and intended design patterns Drive cross-regional program execution, including: Defining and maintaining clear priorities, milestones, and success criteria across teams Managing dependencies, risks, and trade-offs between Forward-Deployed and Platform Core workstreams Establishing and enforcing execution cadence (planning, check-ins, reviews) across time zones Ensuring accountability and follow-through on key initiatives Facilitate technical discussions, design reviews, and prioritization decisions across regions Improve internal systems for global collaboration, including documentation, communication cadence, and decision-making frameworks Qualifications Required Near-native proficiency in both English and Japanese, capable of conveying nuanced context such as priorities, urgency, assumptions, and technical trade-offs. 7+ years of experience in software engineering, with strong exposure to system design and real-world implementation 4+ years of prior experience operating as a Software Engineer within a U.S.-based organization, where English was the primary language for technical discussions, design reviews, and deliverables, both orally and in writing. Strong understanding of modern software architecture (APIs, backend systems, data models) Proven ability to operate across product, engineering, and implementation contexts Experience working with distributed or cross-border teams Strong communication skills with the ability to convey nuanced context, not just information Preferred Experience in platform engineering or building extensible systems Familiarity with ERP, supply chain systems, or complex business applications Experience with SaaS integrations or composable/headless architectures Background in solution architecture or technical program management Experience in a startup or high-growth environment Experience or familiarity with modern systems programming languages (e.g., Go, Rust) and/or TypeScript, aligning with the Platform Core team's current or evolving technology stack. What Success Looks Like The Platform Core team consistently prioritizes high-impact work aligned with real field needs Forward-Deployed teams maximize leverage from the pla

About Tailor Tailor is pioneering Headless ERP technology — a new way for growing companies to design internal workflows that fit their business, not the other way around. Our platform combines the flexibility of modern developer tools with the power of enterprise-grade operations. We’re helping multi-channel retailers, manufacturers, and B2B businesses replace rigid systems with adaptive, composable infrastructure. If you care about solving complex real-world problems and building products that scale from first principles, you’ll fit right in. Lastly, we're a Y-Combinator backed startup and have recently closed our $37M USD Series A to accelerate the future of composable ERP. The Role We're looking for a Senior Frontend Engineer to join Tailor's Frontend Platform team full time. This role will focus on building delightful frontend experiences for developers, building on top of Tailor's platform. This includes our developer Console application and frontend framework, components and libraries. You'll work with our Core Platform teams in building user interfaces for platform features in Console and also the Forward Deployed teams in creating frontend applications used for delivering end-customer solutions. What you'll do Build and improve Tailor's Console — the primary interface for developers configuring and managing their Tailor applications Develop reusable UI components and design system primitives used across our platform and customer applications Create frontend abstractions (AppShell) that accelerate how forward deployed teams deliver customer solutions Collaborate with Platform teams based in Japan to ship features end-to-end Shape the developer experience for engineers building on Tailor's platform Contribute to architectural decisions around our React/TypeScript stack Who you are 5+ years of professional frontend development experience Deep expertise in React and TypeScript Experience building design systems, component libraries, or developer-facing tools Thoughtful perspectives on frontend architecture, state management, and developer experience Comfortable working asynchronously across timezones (AU/JP/US) You've shipped production software to real users and understand the difference between code and product Experience building on headless/composable platforms or enterprise software Terraform and Go experience is a plus, or you're excited to learn it Location Remote, AU East Coast