Instrumentl

👋 Hello, we’re Instrumentl. We’re a mission-driven startup helping the nonprofit sector to drive impact, and we’re well on our way to becoming the #1 most-loved grant discovery and management tool.  About us: Instrumentl is a hypergrowth YC-backed startup with over 4,000 nonprofit clients, from local homeless shelters to larger organizations like the San Diego Zoo and the University of Alaska. We are building the future of fundraising automation, helping nonprofits to discover, track, and manage grants efficiently through our SaaS platform. Our charts are dramatically up-and-to-the-right 📈 — we’re cash flow positive and doubling year-over-year, with customers who love us (NPS is 65+ and Ellis PMF survey is 60+). Join us on this rocket ship to Mars! About the Role As a Sr. Software Engineer, GenAI at Instrumentl, you’ll own the full lifecycle of AI features—from rapid prototyping to production deployment and ongoing evaluation. You will build agentic LLM systems that can plan and use tools, implement RAG pipelines over our domain data, manage and evolve embeddings and indices, and stand up evaluation/observability so our AI is grounded, safe, and cost‑effective. Our ideal candidate is a strong software engineer, has experience building AI features and most importantly eager to learn, willing to experiment, and excited to empower both teammates and customers to accelerate social progress and propel innovation. You’ll embed with one of the above groups in a hands-on role, collaborating closely with Product and Design, while partnering with DTI on platform‑level AI capabilities. The Instrumentl team is fully distributed (though if you’d like to work from our Oakland office, we would love to see you there). For this position, we are looking for candidates based in the United States who have significant overlap with Pacific Time Zone working hours. What you will do Design agentic systems & ship AI to production: Turn prototypes into resilient, observable services with clear SLAs, rollback/fallback strategies, and cost/latency budgets. Build tool‑using LLM “agents” (task planning, function/tool calling, multi‑step workflows, guardrails) for tasks like grant discovery, application drafting, and research assistance. Own RAG end‑to‑end: Ingest and normalize content, choose chunking/embedding strategies, implement hybrid retrieval, re‑ranking, citations, and grounding. Continuously improve recall/precision while managing index health. Collaborate cross‑functionally while raising engineering standards:  Work side by side with Product, Design, and GTM on scoping, UX, and measurement; run experiments (A/B, canaries), interpret results, and iterate. Write clear, maintainable code, add tests and docs, and contribute to reliability practices (alerts, dashboards, incident response). What we're looking for Software engineering background: 7+ years of professional software engineering experience, including 1+ years working with modern LLMs (as an IC). Startup experience and comfort operating in fast, scrappy environments is a plus. Hands-On : you’ve used Python (FastAPI or equivalent) PostgreSQL or any relational language, Redis etc, and you’re open to adopting new tools to get the job done. Data chops: Comfortable with SQL, schema design, and building/maintaining data pipelines that power retrieval and evaluation. Infrastructure & languages: Proficiency in Python (FastAPI, Celery) and TypeScript/Node ; familiarity with Ruby on Rails (our core platform) or willingness to learn. Experience with AWS/GCP , Docker, CI/CD, and observability (logs/metrics/traces). LLM agentic systems: Experience building tool/function‑calling workflows, planning/execution loops, and safe tool integrations (e.g., with LangChain/LangGraph, LlamaIndex, Semantic Kernel, or custom orchestration). Collaborative approach: You thrive in a cross‑functional environment and can translate research ideas into shippable, user‑friendly features. Results‑driven:

Hello, we’re Instrumentl. 👋 Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.  Instrumentlis a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform. We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters. About the role: We're hiring an Outbound Sales Development Representative , reporting to the Senior Sales Development Manager, to build and own Instrumentl's cold outbound motion from the ground up. You'll be on the front lines identifying and reaching out to nonprofits and universities that could benefit from Instrumentl but don't know us yet, a function we've proven works and are now scaling. If you want to do meaningful sales work and build a career at the same time, this is the role. What you'll do: Outbound Prospecting Drive top-of-funnel volume through cold calls, emails, and follow-through, with a target of 400+ dials per week Research and identify high-potential nonprofits and universities that could benefit from Instrumentl but aren't yet in our pipeline Partner with Account Executives to build and work targeted account lists Pipeline & Collaboration Book a consistent volume of qualified demos each week by leading with curiosity and customer empathy Track account and decision-maker details in our CRM to set the sales team up to close Surface insights and blockers from prospect conversations to sharpen our pitch and inform the broader team What we're looking for: You have spent at least one (1) year selling, or 3+ years in another industry and want to get into sales You are comfortable in fast-paced environments, and you bring a dose of humility and a sense of humor to work every day. You welcome feedback, champion new ideas, and encourage others to do likewise. You’re curious and are constantly ‘getting to the bottom of things’ You have a bias towards action You don’t mind rolling up your sleeves and doing hard work You have excellent written and verbal communication skills Compensation & Benefits: For US-based candidates, the target compensation for this role is $70,000 base salary plus $25,000 variable, for an OTE of $95,000. Final compensation is determined based on experience, skillset, scope of responsibility, interview performance, and geographic location. We’re committed to paying competitively and equitably. Benefits 100% covered health, dental, and vision insurance for employees (50% for dependents) Generous PTO, including parental leave 401(k) Company laptop and home-office stipend Bi-annual company retreats Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow here Instrumentl is an equal opportunity employer. We are committed to building an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, or any other legally protected status. We encourage candidates from all backgrounds to apply. If you need a reasonable accommodation during the application or interview process, please let us know.

👋Hello, we’re Instrumentl. We’re a mission-driven startup helping the nonprofit sector to drive impact, and we’re well on our way to becoming the #1 most-loved grant discovery and management tool.  About us: Instrumentl is a hyper growth YC-backed startup with over 5,000 nonprofit clients, from local homeless shelters to larger organizations like the San Diego Zoo and the University of Alaska. We are building the future of fundraising automation, helping nonprofits to discover, track, and manage grants efficiently through our SaaS platform. Our charts are dramatically up-and-to-the-right 📈 — we’re cash flow positive and doubling year-over-year, with customers who love us (NPS is 65+ and Ellis PMF survey is 60+). Join us on this rocket ship to Mars! About the role: We're looking for a RevOps Manager to own the technical infrastructure that powers our revenue engine. This is a builder role—you'll architect our CRM data model, integrate new data sources, and lead the technical implementation of AI tools across our sales processes.You'll work alongside our Revenue Operations Manager (who owns day-to-day CRM administration, sales process workflows, and rep enablement) and report directly to the Head of RevOps. Together, you'll form the core team that makes our GTM motion efficient, scalable, and increasingly intelligent. This role is ideal for someone who's equal parts systems thinker and hands-on builder—comfortable writing SQL queries in the morning and presenting a data architecture roadmap to leadership in the afternoon. What You'll Own Data Architecture & CRM Infrastructure - Maintain our CRM data model in HubSpot, ensuring clean object relationships, consistent field architecture, and scalable structure as we grow - Build and maintain data pipelines that connect external sources (intent data, enrichment providers, product usage, etc.) into our CRM - Establish data governance standards and ensure data quality across all revenue systems - Continuously test, refine, and improve account scoring models based on conversion data and sales feedback - Create a "single source of truth" for revenue data that sales, marketing, and CS can trust AI Tooling & Automation - Evaluate, implement, and optimize AI tools that enhance sales productivity (research automation, personalization, forecasting, etc.) - Build automated workflows that reduce manual work for reps—think enrichment on inbound, automated account research, intelligent routing - Partner with the Revenue Operations Manager on change management and adoption of new tools - Stay current on emerging AI/automation capabilities and bring a POV on what we should test next Reporting & Analytics Infrastructure - Build and maintain dashboards and reports that provide visibility into pipeline health, conversion rates, and GTM performance - Document metric definition, scoring logic and other methodologies to ensure transparency for GTM teams Integration & Tech Stack Management - Partner with Data Engineering teams and own outside integrations between our revenue tools (CRM, sales engagement, enrichment, intent, marketing automation) - Evaluate new tools and make build-vs-buy recommendations - Ensure our tech stack is lean, well-integrated, and delivering ROI Must-Haves - 3-5+ years in Revenue Operations, Sales Operations, Marketing Operations, or a GTM Systems role at a B2B SaaS company - Strong technical skills: You can write SQL, build complex workflows, and aren't intimidated by APIs. You've done hands-on work in CRM administration (HubSpot strongly preferred, Salesforce acceptable) - Data architecture/Integration experience: You've designed or significantly improved a CRM data model. You've connected multiple systems (CRM, enrichment tools, marketing automation, data warehouse) and understand how data flows across a tech stack - Analytical mindset: You make decisions based on data, can interpret conversion metrics, and know how to measure whether something is working Nice-to-Haves - Expe

Hello, we’re Instrumentl. 👋 Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.  Instrumentlis a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform. We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters. About the role: We’re hiring a RevOps Manager, reporting to the Revenue Operations Lead, to own the technical infrastructure that powers our marketing engine. This is a builder role. You’ll architect our marketing data model within our CRM, integrate new data sources, and implement AI tools across our marketing programs. You’ll partner closely with our Product Marketing Managers (campaigns, launches), our Events & Community team (conferences, virtual webinars, community programs), and our Growth Product team (a high-speed engineering team focused on product signups and onboarding). You’ll act as the connective tissue for Marketing, Sales, and CS initiatives so every launch ships with the execution and reporting these teams need to operate in lockstep. You’ll work alongside two other RevOps Managers and together, you’ll form the core team that makes our GTM motion efficient, scalable, and increasingly intelligent. This role is ideal for someone who is an equal parts systems thinker and hands-on builder, someone comfortable writing SQL queries in the morning and presenting a quarterly business review to leadership in the afternoon. What you'll do: Data Architecture & CRM Ownership Own and maintain our marketing data model in HubSpot, ensuring clean object relationships, consistent field architecture, and scalable structure as we grow Build and maintain data pipelines connecting external sources (product usage, event platforms, enrichment providers, ad platforms) into our marketing systems Establish data governance standards and ensure data quality across all marketing systems, from campaign attribution to lifecycle stage definitions Partner with Growth Product to instrument signup and onboarding events, ensuring product data flows cleanly into HubSpot Build and refine lead scoring and segmentation models based on conversion data and PMM feedback AI Tooling & Automation Evaluate, implement, and optimize AI tools that enhance marketing productivity Build automated workflows that reduce manual work: enrichment on inbound signups, event follow-up sequences, intelligent nurture branching, and onboarding triggers Partner with PMMs and the Events team on adoption of new tools Stay current on emerging AI/automation capabilities and bring a POV on what to test next Reporting & Analytics Build and maintain dashboards providing visibility into funnel health, channel performance, campaign ROI, event ROI, and signup-to-activation conversion Document metric definitions, scoring logic, and attribution methodologies to ensure transparency across Marketing and GTM teams Partner with Growth Product and MM to define launch KPIs and stand up dashboards that give Marketing, Sales, and CS shared visibility Integration & Tech Stack Own integrations between marketing tools (HubSpot, event platforms, community tools, ad platforms, enrichment, product analytics, data warehouse) Evaluate new tools and make build-vs-buy recommendations Ensure our marketing tech stack is lean, well-integrated, and delivering ROI What we're looking for: Required 3-5+ years in Marketing Operations, Revenue Operations, or a GTM Systems role at a B2B SaaS company Hands-on experience with marketing automation and CRM administration (HubSpot preferred) Data architecture experience: you’ve designed or significan

Hello, we're Instrumentl. We're a mission-driven startup helping the nonprofit sector drive impact, and we're building the operating system for grant-funded organizations. To help us get there, we're hiring a remote Mid-Market & Enterprise Sales Manager to lead a team of Account Executives selling multi-product solutions into larger, more complex nonprofit organizations. You'll report to the VP of Sales and play a foundational role in standing up our upmarket sales motion. About us: Instrumentl is a high-growth, YC-backed startup with over 5,000 nonprofit customers—from community health centers to institutions like the San Diego Zoo and Georgetown University. We help nonprofits manage and grow grant funding end-to-end, which is opening up larger, more complex deals as we move upmarket. Our trajectory is dramatically up-and-to-the-right 📈—we're cash flow positive with customers who love us (NPS 65+, Ellis PMF 60+) and a rapidly expanding product surface that's opening new market segments and deal sizes. About the role: As Mid-Market & Enterprise Sales Manager, you'll build and lead a team of Account Executives selling into nonprofits ranging from $500K to $20M+ in revenue—and selectively pursuing large institutional accounts with custom, high-value engagements. Your team will run consultative, multi-stakeholder sales cycles into organizations managing complex grant portfolios: government funding, foundation grants, multi-year awards, and post-award compliance workflows. You'll own two related but distinct motions. We have a large number of inbound velocity deals that close quickly on a 30–60 day cycle and require basic discovery, POC management, and sharp positioning of our full platform. We are also bringing new products to market at significantly higher ACVs, and need to scale our team to involve multiple POCs, longer timelines, procurement navigation, and executive-level relationship building. You'll need the judgment to know which deals need which approach, and the coaching ability to develop AEs who can operate across the spectrum. This is a build role. You'll be architecting playbooks, territory design, deal strategy, and cross-functional workflows alongside RevOps, Marketing, CS, and Product.  What you'll get to do: Build and lead a team of ~6 AEs across mid-market and enterprise accounts Design and iterate the upmarket sales motion end-to-end: outbound prospecting, multi-threaded discovery, POC orchestration, procurement navigation, and executive sponsorship Coach AEs through complex deal cycles involving finance leaders, program directors, grant managers, and C-suite decision-makers Develop enterprise deal strategies for a wide range of opportunities Own forecasting rigor: pipeline coverage, stage conversion, deal velocity, weighted commit, and quarterly call accuracy Partner with Marketing on ICP targeting, ABM campaigns, event strategy, and vertical messaging for the upmarket segment Collaborate with CS on handoff quality, onboarding complexity, and expansion pathways within accounts Co-sell on strategic deals—modeling executive presence, navigating procurement, handling legal/security reviews, and positioning multi-product value Recruit, onboard, and ramp AEs who can build genuine trusted-advisor relationships  What we're looking for: 5+ years managing AEs in B2B SaaS, with meaningful experience across both mid-market and enterprise segments Experience building or significantly evolving an upmarket sales motion, not just running an inherited book Proven ability to manage outbound pipeline generation while also converting inbound demand Track record of consistent team quota attainment across multiple quarters Fluency in multi-stakeholder deal cycles: navigating procurement, legal review, security questionnaires, and budget approval processes Strong operational instincts: pipeline math, territory modeling, capacity planning, and data-driven coaching Coach-first leadership: develops talent, creates accountability, a

Hello, we’re Instrumentl. 👋 Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.  Instrumentlis a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform. We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters. About the role: We’re hiring a  Senior Content Marketing Manager, reporting to the Senior Product Marketing Manager, to own Instrumentl’s content ecosystem as we evolve from a grant discovery tool into a full-lifecycle grant operating system. You’ll steward our editorial vision and brand voice across every channel, drive full-funnel growth, and shape how nonprofits discover and trust Instrumentl as the platform they can’t live without. What you'll do: SEO & Organic Growth Partner with growth product, agencies, and freelancers to grow SEO and GEO traffic quarter over quarter Guide keyword and topic strategy, set the bar for editorial quality, and develop subject matter expertise in grants and nonprofit fundraising Stay current on how generative search is reshaping content distribution and bring a POV on what to test Editorial & Brand Develop and steward Instrumentl’s editorial vision and brand voice across blog, newsletter, social, and events Build and run a content calendar where every asset earns its keep, turning one webinar or report into downstream pieces across channels Get hands-on with the highest-leverage work: original research, product copy, and flagship pieces where editorial judgment matters most Full-funnel Content & AI Workflows Partner with product marketing and growth on ad campaigns, gated assets, landing pages, sales collateral, and nurture sequences Set up AI workflows the rest of the team can use to draft and QA on-brand copy quickly without diluting our voice Manage a roster of freelancers and agencies to execute at scale What we're looking for Required 6+ years of experience in content marketing or content strategy Experience owning both demand-gen content (SEO, gated assets) and editorial/brand-building content (thought leadership, original research) SEO and GEO fluency: keyword strategy, on-page execution, and technical SEO basics Strong writer with editorial judgment: you can spot AI slop, surface-level filler, or a clunky sentence at a glance Ability to quickly develop subject matter expertise in a complex domain through research and SME interviews Nice to Have Experience with nonprofit, social impact, or mission-driven organizations Background in grants, fundraising, or nonprofit operations Experience managing freelancers and agency relationships Compensation & Benefits For US-based candidates, the target salary range for this role is $ 125,000 – $155,000 USD, plus equity. Final compensation is determined based on experience, skillset, scope of responsibility, interview performance, and geographic location. We’re committed to paying competitively and equitably. Benefits 100% covered health, dental, and vision insurance for employees (50% for dependents) Generous PTO, including parental leave 401(k) Company laptop and home-office stipend Bi-annual company retreats Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow here. Instrumentl is an equal opportunity employer. We are committed to building an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, or any other legally protected status. We encourage candidates from all backgrounds to apply.

Hello, we’re Instrumentl. 👋 We're a mission-driven startup helping the nonprofit sector to drive impact, and we're well on our way to becoming the #1 most-loved grant discovery and management tool. To get there, we're hiring a Senior Data Engineer to help us scale and evolve our data platform, which is in its early stages.  About us: Instrumentl is a hypergrowth YC-backed startup with over 5,500 nonprofit clients, from local homeless shelters to larger organizations like the San Diego Zoo and the University of Alaska. We are building the future of fundraising automation, helping nonprofits to discover, track, and manage grants efficiently through our SaaS platform. Our charts are dramatically up-and-to-the-right 📈 — we’re cash flow positive and doubling year-over-year, with customers who love us (NPS is 65+ and Ellis PMF survey is 60+). Join us on this rocket ship!   About the role: As a Senior Data Engineer at Instrumentl, you’ll play a key role in shaping the architecture, improving reliability, and building the systems that power data across the company. This is a high-impact opportunity to bring structure and scalability to an existing foundation—ideal for someone who enjoys high ownership, thrives in ambiguity, and wants to have a lasting impact on foundational infrastructure. You’ll partner closely with our engineering, product, and business teams to design and implement scalable systems for data ingestion, storage, processing, and analytics. Get to know us at instrumentl.com/about! The Instrumentl team is fully distributed (though if you’d like to work from our Oakland office, we would love to see you there). For this position, we are looking for candidates based in the United States who have significant overlap with Pacific Time Zone working hours. What you'll do: Design and scale our data platform, including pipelines, models, and orchestration frameworks Develop scalable ETL/ELT pipelines for ingesting data from APIs, databases, and event streams Define and implement systems for data ingestion, storage, processing, and transformation Build and manage workflow orchestration using tools like Airflow Build semantic layer as well as dashboards  Establish best practices for data modeling, testing, and quality Partner with stakeholders to shape data requirements and enable BI and analytics use cases Apply software engineering principles (testing, CI/CD, modular design) to data infrastructure Optimize systems for performance, scalability, and cost from day one What you bring: A minimum of 5+ years as a software engineer, with the last 2-3 years in data engineering; experience in  early-stage or 0→1 environments is a plus Strong programming skills in Python Advanced proficiency in SQL Proven experience building ETL/ELT pipelines end-to-end Experience with orchestration tools like Airflow Deep understanding of the data lifecycle: ingestion → storage → processing → transformation → serving Experience with cloud platforms ( AWS, GCP, or Azure ) Experience supporting BI tools ( Looker, Tableau, etc. ) Familiarity with modern data warehouses ( Snowflake, BigQuery, Redshift )  Nice to have: Experience working in startup environments   Experience with data analytics and data science concepts Experience with streaming pipelines ( Kafka, Kinesis ) Exposure to ML/AI data pipelines Familiarity with Ruby and Rails What success looks like: A scalable, reliable data foundation Clear, well-documented data models used across teams A data platform that is flexible and ready to scale with company growth Stakeholders have trusted, accessible data for decision-making Compensation & Benefits: Salary ranges are based on market data, and consider experience, location, and technical depth. Salary is one part of total compensation, which also includes equity, perks, and competitive benefits.  100% covered health, dental, and vision insurance for employees (50% for dependents) Generous PTO, including parental leave 401(k) Company laptop and

Hello, we're Instrumentl. We're a mission-driven startup helping the nonprofit sector drive impact, and we're building the operating system for grant-funded organizations. To help us get there, we're hiring a remote Senior Enablement Manager to build our sales enablement function from the ground up. You'll report to the VP of Sales and own the strategy, content, and programs that make our revenue team consistently excellent. About us: Instrumentl is a high-growth, YC-backed startup with almost 6,000 nonprofit customers—from community health centers to institutions like the San Diego Zoo and Georgetown University. We help nonprofits manage and grow grant funding end-to-end, which is opening up larger, more complex deals as we move upmarket. Our trajectory is dramatically up-and-to-the-right 📈—we're cash flow positive with customers who love us (NPS 65+, Ellis PMF 60+) and a rapidly expanding product surface that's opening new market segments and deal sizes. About the role: We don't have an enablement program today. We have a growing sales org (~30 people across inbound AEs, SDRs, mid-market/enterprise, and partnerships), a product that's evolving fast (we launched an entirely new post-award product line this year), and reps who need to learn more, faster, in an environment that changes quarter to quarter.  As Senior Enablement Manager, you'll design and stand up our enablement function from scratch, including onboarding programs, ongoing training, product launch readiness, competitive intelligence, sales content, and coaching frameworks. There is no existing playbook, no inherited curriculum, and no team to manage on day one. You'll be the person who figures out what's needed, builds it, ships it, measures whether it worked, and iterates. If you thrive in ambiguity and get energy from building structure where none exists, this is your role. You'll work across Sales, Marketing, Product, and CS daily. You'll sit in on calls, dig into CRM data, shadow reps, attend product launches, and turn all of that into programs that actually move the number. We care about outcomes - ramp time, quota attainment, deal velocity, product adoption in the field - not slide decks that collect dust. This is not a role where you'll be handed a brief and asked to execute. You'll need to identify the gaps yourself, prioritize ruthlessly, and build credibility with a high-performing sales team by shipping things that make their lives measurably better. What you'll get to do: Build our sales enablement function from zero: define the strategy, roadmap, and operating cadence Design and run new hire onboarding that gets AEs and SDRs to productivity faster with clear ramp milestones and measurable benchmarks Own product launch readiness for the sales team: translating new features, pricing changes, and product expansions into positioning, talk tracks, objection handling, and demo flows Build and maintain a sales content library that reps actually use: battlecards, one-pagers, competitive intel, email templates, call scripts Develop ongoing training programs tied to real performance gaps: call reviews, deal strategy sessions, skill-specific workshops Partner with Sales Managers to build coaching frameworks and give them tools to develop their teams Create and manage competitive intelligence: tracking market moves, synthesizing win/loss data, and arming the team with differentiated positioning Instrument the enablement function: track leading indicators (content adoption, certification completion, ramp velocity) and tie them back to revenue outcomes Collaborate with Marketing on messaging alignment, event prep, and campaign-to-sales handoff quality Work with Product to ensure the sales team deeply understands the roadmap and can credibly speak to where the platform is headed What we're looking for: 5–8+ years in sales enablement, revenue enablement, or a closely adjacent role (sales ops, sales training, product marketing with heavy enabl

Hello, we’re Instrumentl. 👋 Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.  Instrumentlis a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform. We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters. About the role: We're hiring a Senior Product Designer to own Manage, our post-award product area where $1.1B+ in grant funding is tracked, reported on, and kept compliant. Grant professionals are doing some of the most important, high-stakes work in the country, and they deserve tools to match it. Until recently, that infrastructure didn't exist. Post-award work happened across a patchwork of spreadsheets, email chains, and disconnected accounting exports, with the grant professional as the middleperson: manually moving information between systems instead of doing the strategic work they were hired to do.  We're building the solution: a single, intelligent platform where every stage of the grant lifecycle connects, and each stage makes the next one smarter. We recently launched Spenddown, enabling nonprofits to see real-time budget vs. actuals tracking synced from accounting systems like Sage Intacct and QuickBooks Online. We're now building toward program financials, cross-functional workflows, reporting functionality, and compliance reviews. These are meaty, genuinely hard design problems: complex data models, multi-stakeholder workflows spanning grant professionals, finance teams, and program staff, and high-stakes compliance contexts where post-award mistakes cost organizations their funding. This product area is still being invented, and the designer who owns it will shape what post-award management looks like for thousands of organizations. You'll report directly to Hope, Head of Design, and work as a true strategic partner to your PM and engineering lead. This is an IC role with outsized scope, not a feature factory. The Instrumentl team is remote. You can design from anywhere in the continental U.S. or Canada as long as you have 4+ hours of overlap with the Pacific time zone. As a close-knit team, we want to have (virtual) face time with you and watch your cat roam in the background. We can't wait to meet you! What you'll do: Product Design & Ownership Lead end-to-end design for the Manage product area: discovery and research through shipping and iteration Shape how financial data is visualized for non-accountants: budget vs. actuals, burn rates, variance flags, and forecast views Design complex, multi-stakeholder workflows for cross-team collaboration across grant professionals, finance teams, and program staff Drive definition of completely greenfield spaces where the infrastructure is still being invented AI & Systems Thinking Envision and design AI-powered features that free up grant professionals’ time and increase compliance Bring systems thinking to data-dense, multi-entity problems: cut through complexity until it feels intuitive Use AI tools actively in your design practice: prototyping, iteration, and thinking seriously about how AI advances product development Design Quality & Collaboration Raise the quality bar across Instrumentl’s design system Bring point of view into the room, push back when something isn’t right for users, and drive alignment across engineering, product, and GTM Conduct and synthesize user research independently to surface insights and patterns What we're looking for: Required 7+ years of product design experience, with at least 2 years at senior level Proven track record owning complex B2B or enterprise product areas

Hello, we’re Instrumentl. 👋 Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.  Instrumentlis a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform. We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters. About the role: We’re looking for a Senior Product Manager - Core to report to our Co-founder and Head of EPD, who will combine deep customer empathy, strong product judgment, and pragmatic AI thinking. This role is ideal for someone who starts from real customer problems (not features), can build and sequence a thoughtful roadmap, and knows how to ship incrementally while maintaining high standards for trust, outcomes, and cross-functional alignment.    You will own problem discovery, product strategy, and delivery for core workflows used by nonprofit organizations—often in high-stakes, high-context environments like grant discovery and applications. You’ll work closely with Design, Engineering, Customer Success, and GTM partners to ensure what we build is useful, adoptable, and measurable.   The Instrumentl team is fully distributed, with offices in Oakland, CA. For this position, we're planning for a hybrid schedule - you'll be able to work from home four days per week, and from our Oakland offices once per week (or more often, if you'd like)! What you will do Discovery & Strategy Develop deep understanding of nonprofit realities: funding volatility, staff burnout, compliance constraints, and multi-persona workflows Start from problems, not features: clearly articulate user and business pain, distinguish root causes from symptoms, and frame opportunities effectively Build a coherent strategic narrative connecting market context to customer problems to roadmap Sequence work thoughtfully, delivering thin-sliced early versions to reduce risk and accelerate learning AI Product Thinking Evaluate when AI is genuinely additive versus when rules-based logic or analytics are sufficient Design human-in-the-loop workflows for high-stakes use cases like grant applications, reviews, and approvals Clearly articulate data and model needs, edge cases, and failure modes Measurement & Cross-functional Leadership Define and align on a clear product North Star and pair features with both leading and lagging indicators Lead through influence: partner early with Design, Engineering, CS, and GTM and navigate disagreements productively Run post-launch reviews to assess impact and guide iteration What we are looking for: Required 5+ years of product management experience in SaaS (B2B preferred) Demonstrated experience owning problem discovery, strategy, and execution end-to-end Strong judgment in sequencing work and shipping incrementally Experience building or working with AI-powered features in real production environments Exceptional written and verbal communication skills Startup-tested: thrives with ambiguity, builds process without waiting for permission, and knows when to move fast versus when to be methodical Nice to Have Experience with nonprofit, mission-driven, or compliance-heavy product domains Background in grant management, fund accounting, or financial workflows Compensation and Benefits For US-based candidates, the target salary range for this role is $150,000 – $220,000 USD, plus equity. Final compensation is determined based on experience, skillset, scope of responsibility, interview performance, and geographic location. We’re committed to paying competitively and equitably. Benefits 100% covered health, dental, and vision insurance for employees (50% for dep

👋Hello, we’re Instrumentl. We’re a mission-driven startup helping the nonprofit sector to drive impact, and we’re well on our way to becoming the #1 most-loved grant discovery and management tool. **** About us: Instrumentl is a hypergrowth YC-backed startup with over 4,000 nonprofit clients, from local homeless shelters to larger organizations like the San Diego Zoo and the University of Alaska. We are building the future of fundraising automation, helping nonprofits to discover, track, and manage grants efficiently through our SaaS platform. Our charts are dramatically up-and-to-the-right 📈 — we’re cash flow positive and doubling year-over-year, with customers who love us (NPS is 65+ and Ellis PMF survey is 60+). Join us on this rocket ship to Mars!  Senior Data Engineer   We’re looking for a Senior Data Engineer to help scale and evolve our data platform, which is in its early stages. You’ll play a key role in shaping the architecture, improving reliability, and building the systems that power data across the company. This is a high-impact opportunity to bring structure and scalability to an existing foundation—ideal for someone who enjoys improving systems, making architectural decisions, and driving best practices. You’ll partner closely with engineering, product, and business teams to design and implement scalable systems for data ingestion, storage, processing, and analytics. This role is ideal for someone who enjoys high ownership, thrives in ambiguity, and wants to have a lasting impact on foundational infrastructure. What you’ll do: Design and scale our data platform including pipelines, models, and orchestration frameworks Develop scalable ETL/ELT pipelines for ingesting data from APIs, databases, and event streams Define and implement systems for data ingestion, storage, processing, and transformation Build and manage workflow orchestration using tools like Airflow Build semantic layer as well as dashboards  Establish best practices for data modeling, testing, and quality Partner with stakeholders to shape data requirements and enable BI and analytics use cases Optimize systems for performance, scalability, and cost from day one Apply software engineering principles (testing, CI/CD, modular design) to data infrastructure What you bring: A min of 5+ years of software engineering experience with the last 2-3 years in data engineering, ideally including early-stage or 0→1 environments Strong Python programming experience Advanced proficiency in SQL Proven experience building ETL/ELT pipelines end-to-end Experience with orchestration tools like Airflow Deep understanding of the data lifecycle: ingestion → storage → processing → transformation → serving Experience with cloud platforms (AWS, GCP, or Azure) Experience supporting BI tools (Looker, Tableau, etc.) Familiarity with modern data warehouses (Snowflake, BigQuery, Redshift)  Nice to have: Experience with streaming pipelines (Kafka, Kinesis) Exposure to ML/AI data pipelines Familiarity with Ruby and Rails Experience with data analytics and data science concepts Experience working in startup environments

👋Hello, we’re Instrumentl. We’re a mission-driven startup helping the nonprofit sector to drive impact, and we’re well on our way to becoming the #1 most-loved grant discovery and management tool.   About us: Instrumentl is a hyper growth YC-backed startup with over 4,000 nonprofit clients, from local homeless shelters to larger organizations like the San Diego Zoo and the University of Alaska. We are building the future of fundraising automation, helping nonprofits to discover, track, and manage grants efficiently through our SaaS platform. Our charts are dramatically up-and-to-the-right 📈 — we’re cash flow positive and doubling year-over-year, with customers who love us (NPS is 65+ and Ellis PMF survey is 60+). Join us on this rocket ship to Mars! About the Role:  The Senior Product Analyst is Instrumentl’s first dedicated analytics hire. You will build the foundation for how we measure product-led growth and understand ROI across the business. This role sits on the FinOps team and partners directly with the Acquisition and Activation squads.You will own how we track, instrument, and learn from experiments across the customer journey. You’ll work closely with Growth, Product, Engineering, and the Data Platform teams to make sure experiments are rigorous, data pipelines are accurate, and insights lead to meaningful ARR and efficiency gains. What you’ll do: Build the core analytics practices, tools, and standards that will scale with the company. Serve as the embedded data partner for Acquisition and Activation, owning measurement, experimentation, and funnel analysis. Design and analyze experiments, then communicate results in clear, actionable summaries for Product, Growth, and Finance. Define key product and growth metrics and build dashboards that connect performance to ARR, activation, and ROI. Partner with Data Platform and Engineering to ensure tracking accuracy and strong data pipelines across Heap, BigQuery, and Omni. Conduct deep-dive analysis on user behavior and conversion trends to identify growth opportunities and quantify revenue and efficiency impact. Contribute to company-wide experimentation frameworks, documentation, and decision-making processes. What We're Looking For: 5–8 years of experience in product, growth, or analytics at a SaaS or PLG company. Comfortable operating independently, prioritizing work, and building structure where none exists. Expert in SQL and fluent in BI tools such as Omni, Looker, or Mode. Experienced in A/B testing design, statistical analysis, and experiment interpretation. Skilled with event-based tools such as Heap, Amplitude, or Mixpanel, and able to validate tracking end to end. Working knowledge of Python or R for advanced analysis. Proven ability to connect insights to financial outcomes (activation, conversion, retention) and influence Product and Growth roadmaps. Prior collaboration with FinOps or RevOps teams linking product metrics to business performance. Strong communicator who can translate complex analyses into concise, actionable narratives for technical and non-technical audience Nice to have: Experience building or scaling a company-wide experimentation program. Exposure to financial or operational analytics such as CAC payback, ROI attribution, or funnel contribution modeling. Familiarity with modern data stack tools like dbt, Fivetran, or Airflow. Success looks like: Instrumentl has a clear, consistent approach to experimentation and analytics because of this person’s work. Growth experiments are measured and communicated with rigor and clarity. Funnel insights drive measurable improvements in ARR, activation, and retention. Stakeholders trust the data, understand the insights, and act on them quickly. Leadership has a clear view of growth drivers and ROI across product initiatives. Compensation & Benefits: For US-based candidates, our target salary band is $150,000 – $170,000 USD + equity. Salary decisions consider experience, location, and technical

Location: Hybrid, Oakland CA (1 day in office) or Must be willing to relocate to the SF Bay Area 👋Hello, we’re Instrumentl. We’re a mission-driven startup helping the nonprofit sector to drive impact, and we’re well on our way to becoming the #1 most-loved grant discovery and management tool.  About us: Instrumentl is a hyper growth YC-backed startup with over 4,000 nonprofit clients, from local homeless shelters to larger organizations like the San Diego Zoo and the University of Alaska. We are building the future of fundraising automation, helping nonprofits to discover, track, and manage grants efficiently through our SaaS platform. Our charts are dramatically up-and-to-the-right 📈 — we’re cash flow positive and doubling year-over-year, with customers who love us (NPS is 65+ and Ellis PMF survey is 60+). Join us on this rocket ship to Mars! About the Role : As a Software Engineer, AI/ML GenAI at Instrumentl, you’ll own the full lifecycle of AI features—from rapid prototyping to production deployment and ongoing evaluation. You will build agentic LLM systems that can plan and use tools, implement RAG pipelines over our domain data, manage and evolve embeddings and indices, run fine‑tuning where it’s the right lever, and stand up evaluation/observability so our AI is grounded, safe, and cost‑effective. You’ll embed with one of the above groups in a hands-on role, collaborating closely with Product and Design, while partnering with DTI on platform‑level AI capabilities. The Instrumentl team is fully distributed (though if you’d like to work from our Oakland office, we would love to see you there). For this position, we are looking for someone who has significant overlap with Pacific Time Zone working hours. What you will do: Design agentic systems & ship AI to production: Turn prototypes into resilient, observable services with clear SLAs, rollback/fallback strategies, and cost/latency budgets. Build tool‑using LLM “agents” (task planning, function/tool calling, multi‑step workflows, guardrails) for tasks like grant discovery, application drafting, and research assistance. Own RAG end‑to‑end: Ingest and normalize content, choose chunking/embedding strategies, implement hybrid retrieval, re‑ranking, citations, and grounding. Continuously improve recall/precision while managing index health. Manage embeddings at scale: Select, evaluate, and migrate embedding models; maintain vector stores (e.g., pgvector/FAISS/Pinecone/Weaviate/Milvus/Qdrant); monitor drift and rebuild strategies. Fine‑tune & build evaluation: Run SFT/LoRA or instruction‑tuning on curated datasets; evaluate the ROI vs. prompt engineering/model selection; manage data versioning and reproducibility. Create offline and online eval harnesses (helpfulness, groundedness, hallucination, toxicity, latency, cost), synthetic test sets, red‑teaming, and human‑in‑the‑loop review.  Collaborate cross‑functionally while raising engineering standards: Work side by side with Product, Design, and GTM on scoping, UX, and measurement; run experiments (A/B, canaries), interpret results, and iterate. Write clear, maintainable code, add tests and docs, and contribute to reliability practices (alerts, dashboards, incident response). What we are looking for: Software engineering background: 5+ years of professional software engineering experience, including 2+ years working with modern LLMs (as an IC). Startup experience and comfort operating in fast, scrappy environments is a plus. Proven production impact: You’ve taken LLM/RAG systems from prototype to production, owned reliability/observability, and iterated post‑launch based on evals and user feedback. LLM agentic systems: Experience building tool/function‑calling workflows, planning/execution loops, and safe tool integrations (e.g., with LangChain/LangGraph, LlamaIndex, Semantic Kernel, or custom orchestration). RAG expertise: Strong grasp of document ingestion, chunking/windowing, embeddings, hybrid search (keyword + vector)

Hello, we’re Instrumentl. 👋 Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.  Instrumentlis a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform. We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters. About the role: We’re hiring an Account Manager, reporting to the AE Senior Manager, to own relationships with a book of existing customers — helping them get more value from the platform and expanding their usage as their needs grow. You’ll work with Executive Directors, Development Directors, Grants Managers, and finance teams at nonprofits who already know and love Instrumentl. We’ll expect you to convey warmth, kindness, and competence in every interaction. These folks are out there raising money to achieve their missions, and you’ll help them unlock even more of Instrumentl to get there faster. What you'll do Customer Growth & Expansion Own and grow a book of existing customers by identifying upsell and cross-sell opportunities Proactively outbound into strategic accounts using creative, personalized tactics to identify expansion opportunities before customers ask Lead customers through consultative discovery to match them with higher-tier solutions that fit their evolving workflows Experiment with new expansion playbooks and outreach sequences to accelerate net revenue retention Relationship & Advocacy Build trusted, long-term relationships with Executive Directors, Development Directors, Grants Managers, and finance teams at nonprofits who already love Instrumentl Serve as the voice of the customer internally, feeding insights back to Product and CS to improve the platform Handle inbound upgrade requests and proactive outreach with warmth, fast follow-through, and strong attention to detail What we're looking for: Required 1-3 years of account management, customer success, or closing experience in a SaaS environment Experience with expansion or upsell motions Strong written and verbal communication skills Comfortable with tools like HubSpot, Gong, G Suite, Zoom, and Slack Nice to Have Experience selling into the nonprofit market Experience with post-sale expansion motions: upsell, cross-sell, multi-product adoption Startup or high-growth environment experience Background in fundraising or nonprofit operations Compensation & benefits: Benefits 100% covered health, dental, and vision insurance for employees (50% for dependents) Generous PTO, including parental leave 401(k) Company laptop and home-office stipend Bi-annual company retreats Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow here. Instrumentl is an equal opportunity employer. We are committed to building an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, or any other legally protected status. We encourage candidates from all backgrounds to apply. If you need a reasonable accommodation during the application or interview process, please let us know.

Hello, we’re Instrumentl. 👋 Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.  Instrumentlis a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform. We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters. About the role: We’re hiring a Customer Enablement Manager , reporting to the Head of Customer Success, to create and deliver educational experiences for customers at every stage of their journey. You’ll be an advocate for our customers from onboarding through driving new engagement, gathering product feedback, and ensuring product adoption — scaling our CS efforts as Instrumentl grows. What you'll do: Customer Education & Onboarding Build and deploy educational materials that improve customer onboarding, product adoption, and awareness of Instrumentl’s value prop Create and deliver high-impact training programs and identify new opportunities for customer education Create and maintain self-serve resources for customers Communications & Engagement Own a customer communication strategy that drives engagement and promotes brand loyalty Leverage quantitative and qualitative data to drive segmentation strategies and dynamic personalization for various communication efforts Develop, manage, and maintain data-driven messaging campaigns with high open rates and low opt-out rates to create a coherent customer journey and improve product adoption Retention & Advocacy Scale customer retention and identify upsell opportunities using a metrics-backed approach Serve as the voice of our customers, share customer feedback, and advocate for our customers’ needs, especially with revenue and product teams Assist with customer support questions and day-to-day tasks that enable our team and customers What we're looking for: Required 2+ years of customer-facing work experience, ideally in a Customer Success, Onboarding, or Training role in a SaaS environment Customer education and onboarding: able to manage customer onboarding processes that combine human interaction and self-service tools Community engagement and program design: able to conceptualize, build, and lead creative customer engagement efforts that turn users into vocal advocates Communication: you pride yourself on your ability to communicate complex topics easily over video and in writing Empathy: warm and approachable, genuinely interested in fostering collaborative relationships with colleagues and customers Adaptability: thrives in fast-paced environments and comfortable handling ambiguity and change Ownership: proactive approach to process improvement with the confidence to execute on new ideas Tech savviness: familiar with tools like G Suite, Zoom, Slack, Intercom, and Canva Growth mindset: takes feedback in stride and exhibits a growth mindset every day Nice to Have Experience working with nonprofit or SMB customers Background in nonprofit development or fundraising Experience in an early-stage startup environment Experience working remotely Compensation and Benefits: For US-based candidates, the target salary range for this role is $70,000 – $85,000 USD, plus equity. Final compensation is determined based on experience, skillset, scope of responsibility, interview performance, and geographic location. We’re committed to paying competitively and equitably. Benefits 100% covered health, dental, and vision insurance for employees (50% for dependents) Generous PTO, including parental leave 401(k) Company laptop and home-office stipend Bi-annual company retreats Instrumentl is evolving rapidly. You’ll always hav

Hello, we’re Instrumentl. 👋 Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.  Instrumentlis a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform. We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters. About the role: We’re hiring a Customer Success Manager, reporting to the Manager, Customer Success, to own the post-sale journey for a portfolio of nonprofit and grant-writing customers: onboarding, engagement, retention, and expansion. You’ll build the relationships and playbooks that turn customers into advocates as we scale our CS function for a fast-growing base. If you want to own outcomes end-to-end at a mission-driven, hypergrowth startup, this is the seat. What you'll do: Own the customer relationship Own post-sale onboarding, engagement, retention, and expansion across your portfolio of accounts. Build personal relationships with customers and craft narratives that help them realize value and uncover new opportunities for deeper impact. Nurture and grow accounts through 1:1 interactions, including challenging conversations at the leadership level. Drive adoption and account health Meet and exceed customer satisfaction, adoption, renewal, and expansion targets. Evaluate adoption metrics, budgets, and stakeholder networks to manage account health and surface risk early. Conduct business reviews and proactively identify ways Instrumentl can better support each customer. Consult on change management and share product knowledge and best practices to deepen platform use. Partner and advocate Co-create engagement strategies with Customer Enablement Managers to scale adoption, retention, and upsell results across the base. Serve as the voice of the customer, channeling feedback to revenue and product teams. What we're looking for: Required 3+ years in a customer-facing Customer Success or Account Management role in SaaS, managing a portfolio of 300+ accounts. Proven relationship-building, including managing challenging conversations and building rapport with leadership-level customers. Strong written and verbal communication: you can make complex topics simple, over video and in writing. Comfort with ambiguity and change in a fast-paced environment, with a proactive, ownership-driven approach to process improvement. Nice to have Background in nonprofit development or fundraising. Experience at an early-stage startup. Experience working with nonprofit or SMB customers. Familiarity with G Suite, Zoom, Slack, Intercom, and HubSpot. Experience working remotely. Compensation & Benefits For US-based candidates, the target salary range is $80,000–$100,000 USD base + equity. Final compensation is determined based on experience, skillset, scope, interview performance, and geographic location. Benefits 100% covered health, dental, and vision insurance for employees (50% for dependents). Generous PTO, including parental leave. 401(k). Company laptop and home-office stipend. Bi-annual company retreats. Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow here. Instrumentl is an equal opportunity employer. We are committed to building an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, or any other legally protected status. We encourage candidates from all backgrounds to apply. If you need a reasonable accommodation during the application or interview process, please let us k

Hello, we’re Instrumentl. 👋 Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.  Instrumentlis a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform. We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters. About the role: We’re hiring a Customer Support & Operations Team Lead , reporting to our VP of Customer Success, to own the systems and workflows behind a fast, accurate, and genuinely delightful support experience for the nonprofits and grant writers who run on Instrumentl. This is a hands-on player-coach role. You’ll handle tickets, billing questions, bug reports, escalations, and help-center updates yourself, while raising the bar for the team that handles them alongside you. You’ll guide one full-time support IC and a small bench of contractors, sharpen our AI support workflows in Fin, and decide where automation, self-serve, and human judgment each belong. We’re past 5,500 customers and growing fast. Until now, support has run on one person plus contractors. You get to define what comes next: how we use AI, how we staff, what “world-class” looks like, and how we build a function that scales without scaling headcount linearly. As volume grows, this role is built to grow with it, from Team Lead into a Manager seat owning the broader support org. You’ll partner with Customer Success, Finance, Product, Engineering, and our Support Engineer to make sure customer issues get understood, escalated cleanly, and resolved systematically. What you'll do: Own the customer experience Handle customer tickets, escalations, billing questions, bug reports, and product education. You’re in the queue, not above it. Set the standards for response quality, tone, accuracy, and escalation, then hold the team (humans and AI) to them. Improve first-response and resolution times for our highest-priority ticket types while maintaining or improving CSAT. Build lightweight QA loops so quality is something we measure, not something we hope for. Scale support through AI and self-serve Own day-to-day Fin/AI support performance: training, monitoring, reviewing answers, and tightening workflows. Spot repetitive ticket categories that should be solved by AI, macros, better help-center content, or product education, and ship the fix. Build human-in-the-loop workflows so AI resolves more, and routes the rest to a human cleanly. Use customer conversations as a feedback loop: surface documentation gaps, AI gaps, UX issues, and product confusion. Build the support operating system - Own queue management, routing, escalation paths, SLAs, and coverage planning, including the awkward stuff like company off-sites and holidays. - Sharpen billing, cancellation, and refund workflows in partnership with Finance and CS. - Oversee operational data workflows, including our spreadsheet-import process and the contractors who power it. - Create internal playbooks and documentation so support doesn’t live in tribal knowledge. - Build reporting that helps leadership see ticket volume, customer pain, team performance, and scaling risk. Strengthen feedback loops with the rest of the company - Partner with our Support Engineer on bug triage, reproduction steps, prioritization, and customer follow-up. - Distinguish real product bugs from user confusion, billing edge cases, and education gaps, and escalate accordingly. - Surface recurring customer pain points and translate them into clear recommendations for Product, Engineering, Finance, and CS. - Close the loop with customers when iss

Hello, we’re Instrumentl. 👋 Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.  Instrumentlis a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform. We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters. About the role: Instrumentl is looking for a Field Event Marketing Manager to own and execute our conference and field event program end-to-end. You'll be the driving force behind how Instrumentl shows up in person from evaluating which events to attend, to planning logistics and creative concepting, to making sure every booth, happy hour, and touchpoint generates real pipeline impact. This is an important IC role within the company for someone who has run the full event lifecycle multiple times over, can juggle moving pieces across vendors and internal teams, and knows how to connect on-the-ground execution back to strategic and revenue outcomes. You'll be a key voice across Sales, PMM, Partnerships, and Virtual Events, bringing field intelligence into the teams who need it most. This is a remote role, but you must be based in the SF Bay Area. You'll occasionally need to be on-site as needed to receive and reship event materials between conferences, so local proximity to the office is required. What you’ll do Event Strategy & Selection Own the research, evaluation, and recommendation for which conferences and field events Instrumentl should invest in Build and maintain the event calendar aligned with marketing and revenue goals Develop a clear POV on where we show up, why it matters, and what success looks like for each event Track spend against approved budgets, flag overages or savings opportunities, and ensure strong ROI discipline across the events portfolio End-to-End Conference Management Drive every phase of conference execution: securing booth and sponsorship opportunities, managing organizer relationships, coordinating registrations, cross-functional preparation and coordination, swag and shipping Build repeatable event playbooks and process documentation so the program scales smoothly with clear expectations for involved teams Partner with Sales, RevOps, PMM, Partnerships, and Virtual Events to drive registrations, coordinate co-marketing opportunities, build pre-event outreach sequences, and create post-event nurture campaigns that extend reach across channels Plan and execute conference-adjacent opportunities including happy hours, dinners, and gatherings that deepen relationships with prospects and customers outside the exhibit hall Manage relationships with event organizers, venues, A/V providers, swag vendors, and logistics partners Negotiate contracts and sponsorship packages to maximize value Owned Events Program Management Help define what Instrumentl's in-person event presence should look like outside of conferences, including developing repeatable event formats, audiences, cadences, and goals Bring a strategic POV on how in-person events can deepen relationships with customers, advocates, and prospects in ways other channels can’t Own the program end-to-end: venue sourcing, guest list curation, invite campaigns, onsite hosting, internal team briefing, and post-event follow-up Build the playbook from scratch (city selection, format templates, budget guardrails) so the program is repeatable and scalable from day one Track engagement outcomes and surface qualitative insights to Product, Marketing, and Partnerships to continuously refine the program Lead Capture & ROI Measurement Own the lead capture process at events including badge scanning,

Hello, we’re Instrumentl. 👋 Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.  Instrumentlis a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform. We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters. About the role: We’re hiring a Growth Account Executive , reporting to our AE Senior Manager, to deliver 1:1 concierge onboarding and consultative sales experiences for prospective customers. You’ll be speaking to busy Executive Directors, Development Directors, Grants Managers, and professional grant-writing consultants. We’ll expect you to convey warmth, kindness, and competence in your approach. These folks are out there raising money to achieve their missions, and you’ll help them leverage Instrumentl to get there faster. What you'll get to do: Pipeline & Closing Become an expert on grants and institutional fundraising so you can have genuinely useful conversations with prospects Outbound into your book of business using creative, personalized tactics to generate pipeline Run high-velocity sales cycles with warmth and precision, from first contact through close Follow up with prospects quickly and be highly responsive to their questions Experiment with new onboarding flows and sales pitches to accelerate growth Customer Experience & Feedback Deliver concierge-level onboarding experiences that upgrade customers’ institutional fundraising workflows and help them love the Instrumentl brand Provide product and design input on the first-time user experience Surface insights from customer conversations to improve positioning and pitch What we're looking for: Required 0-2 years of closing experience in a high-velocity, customer-facing SaaS role (or similar environment) Empathy: driven to solve the actual, underlying problem for customers, especially problems that go unsaid Curiosity: you make an effort to understand the true nature of the problem your customers want to address so you can provide the best possible solution Grit: you understand that mastery of any role requires hard work and coaching, and enjoy that challenge and journey Excellent written and verbal communication skills Drive: you want to take control of your own success and build on the processes already in place Comfortable with tools like G Suite, Zoom, Slack, and CRM platforms Nice to Have Experience selling into the nonprofit market Background in fundraising or nonprofit operations Startup or remote work experience Compensation & benefits: Benefits 100% covered health, dental, and vision insurance for employees (50% for dependents) Generous PTO, including parental leave 401(k) Company laptop and home-office stipend Bi-annual company retreats Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow here. Instrumentl is an equal opportunity employer. We are committed to building an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, or any other legally protected status. We encourage candidates from all backgrounds to apply. If you need a reasonable accommodation during the application or interview process, please let us know.

Hello, we’re Instrumentl. 👋 Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.  Instrumentlis a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform. We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters. About the role: We’re hiring an Inbound Sales Development Representative , reporting to the Senior Sales Development Manager, to be the first point of contact for nonprofits and universities reaching out to learn about Instrumentl. You’ll qualify inbound leads, run high-volume outreach to warm prospects, and set up the sales team to close, all while helping mission-driven organizations access the funding they need to grow their impact. This role is perfect for a sales professional early on in their career, or someone looking to career switch into sales, that wants to help some of the best organizations in the world. What you'll do: Inbound Lead Management Qualify and respond to inbound leads quickly, with warmth and strong attention to detail Drive top-of-funnel volume through calls and emails, with a target of 400+ dials per week Book 10+ demos for the team every week through top of funnel outreach (we have people doing more than 10/week today) Win over organizations with fast follow-through, strong attention to detail, and palpable customer empathy Pipeline & Collaboration Track and document account and decision-maker details in our CRM to set the team up to close Learn how Instrumentl’s value proposition applies to different types of organizations so you can engage in high-quality conversations Surface insights and blockers from prospect conversations to improve our pitch and process What you'll bring: Required You have spent at least one (1) year selling, or 3+ years in another industry and want to get into sales You are comfortable in fast-paced environments, and you bring a dose of humility and a sense of humor to work every day You welcome feedback, champion new ideas, and encourage others to do likewise You’re curious and are constantly getting to the bottom of things You have a bias towards action You don’t mind rolling up your sleeves and doing hard work You have excellent written and verbal communication skills Nice to Have Internship or leadership experience Interest in startups or the nonprofit sector Familiarity with CRM tools or sales engagement platforms Compensation & benefits: For US-based candidates, the target compensation for this role is $65,000 base salary plus $25,000 variable, for an OTE of $90,000. Final compensation is determined based on experience, skillset, scope of responsibility, interview performance, and geographic location. We’re committed to paying competitively and equitably. Benefits 100% covered health, dental, and vision insurance for employees (50% for dependents) Generous PTO, including parental leave 401(k) Company laptop and home-office stipend Bi-annual company retreats Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow here. Instrumentl is an equal opportunity employer. We are committed to building an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, genetic information, or any other legally protected status. We encourage candidates from all backgrounds to apply. If you need a reasonable accommodation during the application or interview process, please let us know.

Hello, we’re Instrumentl. We’re a mission-driven startup helping the nonprofit sector to drive impact, and we’re well on our way to becoming the #1 most-loved grant discovery and management tool. To help us get there, we’re hiring a remote Sales Development Representative to represent Instrumentl to prospective clients.   About us:   Instrumentl is a hyper-growth YC-backed startup with over 4,500 nonprofit clients, from local homeless shelters to larger organizations like the San Diego Zoo and the University of Alaska. We are building the future of fundraising automation, helping nonprofits to discover, track, and manage grants efficiently through our SaaS platform.   Our charts are dramatically up-and-to-the-right 📈 — we’re cash flow positive and growing quickly, with customers who love us (NPS is 65+ and Ellis PMF survey is 60+). Join us on this rocket ship!   About the role: In this role, you’ll be helping organizations big and small get access to more resources so they can grow their impact.   Over the past year, we’ve seen great results reaching out to universities and non-profits to let them know about Instrumentl, and now we are growing a dedicated team to scale this effort.  We are looking for someone who loves the idea of spending all day on the phone with non-profits and universities.     But, we’re not just looking for a typical sales rep. We are looking for someone who wants to build a sales career and do good at the same time.    This role is perfect for a sales professional early on in their career, or someone looking to career switch into sales, that wants to help some of the best organizations in the world.     The Instrumentl team is fully distributed.   Get to know us at instrumentl.com/about! In this role, you should expect to: Research organizations that would be a good fit for Instrumentl Make over 400 dials per week to engage prospects and book demos with the team Track and document account and decision-maker details in our CRM so that we can close Learn how our value proposition applies to different types of organizations, so that you can engage in quality conversation on the phone Spend 10% of your time collaborating with other departments and/or working on experiments that we think have the potential to be a force multiplier An excellent hire will: Book 10+ demos for the team every week through top of funnel outreach (we have people doing more than 10/week today) Win over organizations with fast follow through, strong attention to detail, and palpable customer empathy Communicate insights and blockers from conversations to help inform how to make our pitch better  About You: A recent graduate or early in your career Ability to thrive working in a remote sales environment Interested in sales, startups, or customer-facing roles Comfortable talking to new people and building relationships You welcome feedback, champion new ideas, and encourage others to do likewise You’re curious and are constantly ‘getting to the bottom of things’ You don’t mind rolling up your sleeves and doing hard work You have excellent written and verbal communication skills   Bonus (not required): Internship or leadership experience Compensation & benefits: OTE $60,000-$75,000 100% covered health, dental, and vision insurance for employees (50% for dependents) Generous PTO policy, including parental leave 401(k) Company laptop + stipend to set up your home workstation Company retreats for in-person time with your colleagues Work with awesome nonprofits around the US. We partner with incredible organizations doing meaningful work, and you get to help power their success. What to expect: Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow in your role here - you won’t be bored! You’ll be an early member of our small but mighty team, playing a huge part in shaping our culture for the years and teammates to come.   At Instrumentl: We’re customer-focused. We routinely seek feedback fr

Hello, we’re Instrumentl. 👋 Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.  Instrumentlis a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform. We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters. About the role: The Lead Product Analyst is Instrumentl's first dedicated analytics hire. You will be the sole analyst, building this function from the ground up. Standards, tools, KPIs, experimentation framework: all yours to design. You'll spend roughly 60% of your time embedded with our Growth squads (Acquisition + Activation), designing experiments, prioritizing hypotheses, and analyzing what moved the needle. The other 40% goes to building out our semantic layer in Omni and source-of-truth dashboards so PMs, designers, and Sales can self-serve. You'll partner with Product, Engineering, and the Data Platform team to make sure experiments are rigorous, data pipelines are accurate, and insights lead to meaningful ARR and efficiency gains. This role reports to our VP of Finance. What you'll do Growth partner. Design experiments, prioritize hypotheses, and analyze what moved the needle in partnership with our Acquisition and Activation Growth squads. Experimentation. Own the experimentation framework end-to-end: design, statistical rigor, readouts, and the decisions that come out of them. Semantic layer + self-serve. Build out our semantic layer in Omni so PMs, designers, and Sales can self-serve trustworthy answers without pinging you. Company reporting. Build source-of-truth dashboards that connect product and growth metrics to ARR, activation, retention, and ROI. Data quality. Partner with Engineering and Data Platform to validate tracking, schemas, and pipelines across Heap, BigQuery, and Omni. Cross-functional comms. Translate complex analyses into concise, actionable narratives for technical and non-technical audiences across Product, Growth, and Leadership. What we're looking for: Required Founding-analyst profile. You've been the sole analyst or first analytics hire at a smaller company. You've built a function from the ground up. Not a specialist who owned one slice at a large org. Experience. 5+ years in product, growth, or analytics at a SaaS or PLG company. If you've owned analytics end-to-end at a small/mid SaaS company, whether that's 4 years or 10, we want to talk. SQL + BI. Expert SQL (BigQuery preferred). Hands-on with a modern BI tool. We use Omni; Looker, Mode, or Tableau experience translates. Event tools. Hands-on with Heap (preferred) or comparable event tools (Amplitude, Mixpanel). You can validate tracking end to end. E** xperimentation chops.** Comfortable designing A/B tests, applying statistical rigor, and interpreting results with the right level of certainty. A** nalytical depth.** Working knowledge of Python or R for deeper analysis. Business orientation. You can connect insights to financial outcomes (activation, conversion, retention) and influence Product and Growth roadmaps. Communication. You're a clear communicator who turns complex analyses into concise, actionable narratives for technical and non-technical audiences. Nice to Have: Experience building or scaling a company-wide experimentation program. Exposure to financial or operational analytics such as CAC payback, ROI attribution, or funnel contribution modeling. Familiarity with modern data stack tools like dbt, Fivetran, or Airflow. Success looks like: Instrumentl has a clear, consistent approach to experimentation and analytics because of this person’s work. Growth e

Hello, we’re Instrumentl. 👋 Nonprofits do some of the most important work in the world, and most of them are still managing grants in spreadsheets. We’re fixing that.  Instrumentlis a profitable, hypergrowth, YC-backed SaaS platform building the operating system for grant-funded organizations. More than 5,500 nonprofits use Instrumentl to discover, track, and win grant funding, from local community organizations to the San Diego Zoo and the University of Alaska. Collectively they’ve moved over $1 billion through our platform. We’re doubling year over year, customers love us (NPS 65+, Ellis PMF 60+), and we’re hiring people who want to build something that matters. About the role: We're hiring a Staff Product Designer to own GrantOS, the foundational platform layer every other product area at Instrumentl sits on top of. Reporting to our Head of Design, you'll own design end-to-end across Platform (the data layer, MCP, and BI) and Core (Tracker, Tasks, Reports, and Integrations), the two interdependent areas that define how grant professionals experience Instrumentl as a system and not just a set of features. This is a chance to think in systems, drive genuinely zero-to-one work where the right answer isn't obvious yet, and set the standard for how the whole design org approaches platform design. What you'll do Own GrantOS end-to-end Lead design across GrantOS Platform and Core, from discovery and research through shipping and iteration Shape how grant professionals interact with Instrumentl as a platform: task management, reporting, integrations, and the data relationships that span the full grant lifecycle Drive zero-to-one product development in greenfield spaces where the problem isn't fully defined, and help define it Set the platform design standard Define the interaction patterns and design system foundations that every other product area inherits Raise the quality bar across Instrumentl's design system and coach other designers Act as a force multiplier for the broader design team, shaping how the org operates Research and strategic partnership Conduct and synthesize user research independently, translating ambiguous user needs into clear product direction Partner as a true strategic peer to your PM and engineering lead, bringing a point of view and driving alignment across product, engineering, and GTM What we're looking for Required 8+ years of product design experience, with meaningful time at senior or staff level Proven track record owning complex B2B product areas end-to-end, including multi-entity workflows where data relationships, user roles, and cross-team collaboration intersect 0-to-1 product ownership: you've started from a problem rather than a spec, and made good calls under uncertainty Strong systems thinking and Figma/prototyping craft, deep involvement in user research from planning through synthesis, and the ability to influence product vision rather than just execute it Nice to have B2B SaaS background, especially in complex or enterprise-adjacent systems Experience with agentic or AI-powered product surfaces, and already using AI tools in your design practice Design systems experience: defining patterns, not just using them Exposure to compliance, data integrity, or workflow-heavy domains Experience mentoring or coaching other designers Familiarity with the nonprofit or social impact sector Compensation & Benefits: For US-based candidates, the target base salary range is $210,000 to $245,000 , plus equity. Final compensation is determined based on experience, skillset, scope, interview performance, and geographic location. Benefits 100% covered health, dental, and vision insurance for employees (50% for dependents) Generous PTO, including parental leave 401(k) Company laptop and home-office stipend Bi-annual company retreats Instrumentl is evolving rapidly. You'll always have new challenges and opportunities to grow here.   Instrumentl is an equal opportunity employer. We are committed to

Hello, we’re Instrumentl.   We’re a mission-driven startup helping the nonprofit sector to drive impact, and we’re well on our way to becoming the #1 most-loved grant discovery and management tool. To get there, we’re hiring a Senior Full Stack Software Engineer to help us build the right product for our customers quickly and strategically, while maintaining high code quality and standards.    About us:   Instrumentl is a hypergrowth YC-backed startup with over 5,000 nonprofit clients, from local homeless shelters to larger organizations like the San Diego Zoo and the University of Alaska. We are building the future of fundraising automation, helping nonprofits to discover, track, and manage grants efficiently through our SaaS platform.   Our charts are dramatically up-and-to-the-right 📈 — we’re cash flow positive and doubling year-over-year, with customers who love us (NPS is 65+ and Ellis PMF survey is 60+). Join us on this rocket ship!   About the role:   As a Sr. Full Stack Engineer at Instrumentl, you will work closely with our Head of Engineering and partner with team members across design, product, content, and support functions, providing a best-in-class experience to every user.   Our small, distributed engineering team builds, scales, and improves our customer experience and in-house tooling from end to end. We’re accountable for the quality and reliability of our product, support, and data stack, and we believe in continuous improvement. Get to know us at instrumentl.com/about!   Our ideal candidate is eager to learn, willing to experiment, and excited to empower both teammates and customers to accelerate social progress and propel innovation.   The Instrumentl team is fully distributed (though if you’d like to work from our Oakland office, we would love to see you there). For this position, we are looking for candidates based in the United States who have significant overlap with Pacific Time Zone working hours. What you'll do: Build, operate, and improve products for all of Instrumentl’s customers, from small, local nonprofits to large organizations. Create engaging, responsive interfaces and APIs that make the fundraising process truly enjoyable, driving our customer adoption and retention. Contribute high-quality, thoroughly tested code to create trustworthy user interfaces and resilient backend systems. Work side-by-side with our product, sales, support, and content teams to improve internal tools and processes, ensuring that our best-in-class product retains its crown. Own problems from end to end, managing complexity and engaging directly with stakeholders to develop short-term and long-term solutions. Be a strategic partner, thinking through everything from business impact to reliability and operability, to the pixel-perfection of individual customer interactions. Uphold Instrumentl’s high standards for product quality and mentor newer team members to do the same. Who you are: Experienced: you’ve been a software engineer for 7+ years - startup experience is a huge plus! Generalist: you enjoy working on frontend, backend, infrastructure, data pipelines, or billing pipelines as needed. Hands-On: you’ve used Ruby on Rails, Python, JavaScript, PostgreSQL, Redis, HTML, and CSS, and you’re open to adopting new tools to get the job done. Collaborative: you thrive in an environment involving different functions, stakeholders, and subject matter experts. Methodical: you take pride in delivering projects from ideation to completion. Hungry: you’re on a mission to make an impact and motivated by constant learning. Results-Driven: you have a history of executing in a fast-paced environment. Passionate: you’re excited about Instrumentl’s mission to propel nonprofits into a bigger, brighter future! Compensation & Benefits: Salary ranges are based on market data, relative to our size, industry, and stage of growth. Salary is one part of total compensation, which also includes equity, perks, and competitive benefits.