What the role involves
About Tailor
Tailor is a pioneer in Headless ERP technology. Our platform empowers companies to build internal workflows that adapt to their unique needs — faster, smarter, and developer-first.
About the Role
We’re looking for a Forward-Deployed Product Manager to serve as the key bridge between our clients and internal product and engineering teams. You’ll play a vital role in extracting requirements, managing communications, and supporting successful deployments led by the technical team. This client-facing, high-context role focuses on clarity, alignment, and speed.
What You’ll Do
Gather and Clarify Requirements
Work directly with clients to understand business needs and pain points
Translate those needs into clear, prioritized requirements for engineers
Own the Client Relationship
Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery
Proactively manage expectations, timelines, and feedback loops.
Support Internal Teams
Provide context and clarity to engineers to help ensure smooth delivery.
Ensure alignment between what was requested, what’s being built, and what’s being shipped.
Build Repeatable Patterns
Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments.
Help improve internal handoff flows, requirement intake, and communication patterns.
Shape the Product Roadmap
Distill recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision.
What We’re Looking For
2+ years in a Software Company
Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments.
5+ years in product management, solutions, customer success, or consulting roles with strong client interaction
Proven ability to engage with both technical and non-technical stakeholders. Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes.
Exceptional communication skills — you can make complex things sound simple and actionable.
Organized, structured thinker who can reduce ambiguity
Technically fluent enough to collaborate with engineers and ask the right questions
Based in or willing to be frequently present in Los Angeles. ~20% travel.
Nice to Have
Experience with ERP, internal tools, or operational SaaS products
Familiarity with APIs, data workflows, or developer platforms
Consulting or customer onboarding background
Comfortable supporting multiple stakeholders and balancing competing priorities
Compensation & Benefits
Salary
$130,000 – $170,000 + Bonus
Benefits
Health, dental, vision, flexible PTO, and more
Why Tailor?
You’ll work directly with the product team on a fast-growing platform solving real operational pain. If you love being the voice of the customer, reducing friction, and making teams more effective — let’s talk. Apply now and help us shape the future of Headless ERP.
About Tailor
Tailor is the headless ERP that gives fast-growing retail brands a composable, API-first platform to run operations with speed, flexibility, and control. 🧱 Legacy ERP is too rigid: Systems like NetSuite and SAP take months (or years) to implement and break with every change. Tailor is modular, headless, and easy to adapt. 🧩 Point solutions don’t scale: Tools like inventory or order management software solve one problem, but can’t talk to each other or keep up with growth. 📊 Spreadsheets are everywhere: From demand planning to purchase orders, even $100M+ brands still rely on Excel. Tailor replaces duct-taped workflows with ops modules you can tweak, combine, or scale ⚡️ Complex workflows need custom logic: Whether it's multi-location inventory, DTC + B2B orders, or light manufacturing (like kitting or lot tracking), Tailor supports flexible automations out of the box. 👟 Operators can move faster: Launch backend modules in minutes, not months. Tailor's low-code tools let teams build, automate, and adapt without waiting on engineering or implementation agencies. Built for composable retail: - Headless backend with GraphQL APIs - 50+ integrations (Shopify, QuickBooks, 3PLs, etc.) - Custom automations via Pipelines, Functions, and Event Triggers - State machines for approvals and multi-step workflows - AI features like OCR and vector search built in Tailor is already powering operations at fast-growing omnichannel brands and modern manufacturers. We’re proud to be the first Japan-based company to join Y Combinator. Learn more at [tailor.tech](https://www.tailor.tech)
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