Pair Team

About Pair Team Pair Team is building a new kind of healthcare system across Medicaid, Medicare, and public assistance programs: one that recognizes that access to housing, nutritious food, and reliable transportation are just as critical to health as having the right medications or seeing a doctor. As a public benefit corporation and AI-enabled medical group, we partner with shelters, food pantries, and community organizations to deliver “whole-person” care to the 115 million Americans who rely on the safety net. We are currently the largest complex care provider in California with over 500 employees and are expanding nationally. Our model replaces fragmented healthcare and social services systems with one trusted relationship for all medical, behavioral, and social needs.  We improve access, build trust, and dramatically lower costs (52% fewer ER visits, 26% fewer hospitalizations). Our model is a rare combination of saving tax payer dollars ($150B annually at scale) while putting people on an upward life trajectory. At national scale, this approach would save taxpayers. These outcomes are driven by the AI-first, whole-person infrastructure we are building — a platform that connects healthcare and social-service organizations into a unified network. Leveraging our vast data and years of operational experience, we are building the agentic infrastructure for the safety net to coordinate care, automate operations, and learn from every patient interaction to continuously improve outcomes. Read more about the AI-First Medicaid System we are building here . Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team Journal of General Internal Medicine:  A Novel Intervention for Medicaid Beneficiaries with Complex Needs   About the Opportunity As a Senior Product Engineer at Pair Team, you’ll play a critical role in shaping and scaling the tools that power our care delivery. You’ll lead end-to-end development of new product features, from initial concept through deployment and iteration. In this role you will: Own core product initiatives and drive full-stack development using modern web technologies Build scalable, high-performance applications that support both clinical and patient experiences Identify and implement improvements across our platform to enhance speed, reliability, and usability Collaborate closely with product managers, designers, and platform engineers to deliver seamless, user-centered solutions Help guide architectural decisions that will support our growing team and mission-driven roadmap Who You Are Impact & Growth : Operates with increasing scope and autonomy; Senior engineer is not a stopping point. Seeks feedback, takes on new challenges, and continues to grow. Technical Leadership : Drives technical design and direction. Leads design discussions, navigates trade-offs, and aligns the team around sound architectural decisions. System Design : Designs scalable solutions for moderate to high-complexity problems. Balances technical, operational, and cross-functional considerations (e.g., operations, medical). Highly Autonomous Execution : Owns projects end-to-end. Balances priorities effectively, delivers on proposals, and follows through with consistent, high-quality execution. Problem Solver: Thrives in ambiguous environments, able to deliver high quality products even amid chaos. Balances speed and quality, knowing when to cut corners and when to invest in long-term solutions. Technical Excellence & Range : Demonstrates expertise in at least one core area (frontend, backend, infrastructure), while also comfortable flexing beyond their specialty as needed to support broader goals. Cross-Functional Trust Builder : Sets clear expectations with non-technical partners and builds strong cross-functional trust. Aligns technical work with business and operational outcomes. Growing Team

About Pair Team At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care—clinical, behavioral, and social—by partnering with organizations deeply connected to the communities we serve. We’re building a powerful care management platform that leverages AI and automation to scale meaningful, human-centered care. Our work is driven by top talent across clinical care, technology, product, and operations—working together to improve access and outcomes for all our patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need Medicaid members. Our model has demonstrated real impact, including a  58% reduction in emergency department visits  and a  29% reduction in hospital admissions. At Pair Team, we’re not just delivering care—we’re building the future of a more equitable, community-rooted Medicaid system. Forbes:  For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch:  Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team Axios:  Pair Team collects $9M for Medicaid-based care About the Opportunity As the Director of Care Operations at Pair Team, you will play a critical role in leading daily management of Pair Team’s most prominent program. You'll ensure operational excellence, payer alignment, and scalable care delivery while working on mission-critical programs that help fuel the future direction of the company.  This high-impact leadership role is at the center of our mission to transform care for underserved communities. This is a fully remote position reporting up to the VP of Field Operations. What You'll Do Oversee the day-to-day operations of our Enhanced Care Management (ECM) program to ensure delivery targets are consistently achieved Grow and manage a large, multi-disciplinary care operations team, which includes case managers, nurses and behavioral health providers Manage the P&L, including unit economics, for your service line Design and optimize workflows, processes, and staffing models to balance scalability, growth, and patient experience Collaborate with thought partners in product, clinical, finance and growth to ensure operational readiness for new initiatives Introduce and operationalize performance metrics to drive accountability in alignment with organizational priorities  Lead change management efforts as they arise; which include but aren’t limited to: reorganizations, KPI rollouts, growth initiatives, etc. What You'll Need 8+ years of experience in operations with at least 5+ years of experience leading large-scale, clinical/clinical adjacent teams Experience with managing a P&L, including unit economics Well versed in driving key performance metrics, building a high-performing team, and change management A track record of success in Medicaid or value-based care settings and a strong understanding of their regulatory requirements Ownership mindset – own driving results for the mission, business, and customer experience Strong collaboration skills with thought partners from product, clinical and finance teams Strong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no “red tape”) Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder Bonus points for additional experience in ECM, scaling field-based care delivery models, introducing new performance frameworks, and/or coaching managers through transitions Our Values Lead with integrity:  We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges:  We leave our egos at the door and step forward into d

About Pair Team Pair Team is building a new kind of healthcare system across Medicaid, Medicare, and public assistance programs: one that recognizes that access to housing, nutritious food, and reliable transportation are just as critical to health as having the right medications or seeing a doctor. As a public benefit corporation and AI-enabled medical group, we partner with shelters, food pantries, and community organizations to deliver “whole-person” care to the 115 million Americans who rely on the safety net. We are currently the largest complex care provider in California with over 500 employees and are expanding nationally. Our model replaces fragmented healthcare and social services systems with one trusted relationship for all medical, behavioral, and social needs.  We improve access, build trust, and dramatically lower costs (52% fewer ER visits, 26% fewer hospitalizations). Our model is a rare combination of saving tax payer dollars ($150B annually at scale) while putting people on an upward life trajectory. At national scale, this approach would save taxpayers. These outcomes are driven by the AI-first, whole-person infrastructure we are building — a platform that connects healthcare and social-service organizations into a unified network. Leveraging our vast data and years of operational experience, we are building the agentic infrastructure for the safety net to coordinate care, automate operations, and learn from every patient interaction to continuously improve outcomes. Read more about the AI-First Medicaid System we are building here . Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team Journal of General Internal Medicine:  A Novel Intervention for Medicaid Beneficiaries with Complex Needs Our Values Trust: We consistently strive to earn the trust of our patients and their families, our clinic partners, and our teammates. Growth: We grow together – as a company and as individuals. Accountability: We act like owners and take pride in our work. Act beyond yourself: Our vision and impact goes beyond ourselves and so must our actions. In this role, you will: Own IT End-to-End: From vendor management to onboarding to security — you’ll be the point person. Stand Up Core Systems: Refactor and optimize Rippling/HRIS and make sure our SaaS stack is clean, secure, and efficient. Build IT Basics That Scale: Zero-to-one onboarding/offboarding, device management, policies, and workflows. Drive Vendor Management: Select, negotiate, and manage IT/MSP partners and SaaS vendors. Security & Compliance: Put lightweight but effective guardrails in place (SPCC guidance, compliance readiness, secure defaults). Incident Response & Ops: Be the person who runs point when something breaks, and set up simple systems to make sure it doesn’t happen again. Operational Excellence: Bring order to startup chaos — blending data, judgment, and hands-on problem solving to keep things moving fast and secure. Who You Are Strong Executor: You get stuff done. You don’t wait for a team to be hired or others to unblock projects — you roll up your sleeves. Builder Mentality: Comfortable owning zero-to-one, setting up systems from scratch, and iterating as we grow. Pragmatic Strategist: You see the north star, and you can build an incremental / low lift path to get there, but you know when “good enough for now” is the right move. Systems Thinker: Able to design IT and security in a way that actually works for people and scales with the business. Technical Partner: You work hand-in-hand with engineering and speak their language — not just a translator, but a true collaborator. Your past technical experience gives you the context to engage deeply on systems, architecture, and security. Calm Under Pressure: Experienced running incident response and keeping people aligned when things go sideways. Vendor Whisperer: S

About Pair Team Pair Team is building a new kind of healthcare system across Medicaid, Medicare, and public assistance programs: one that recognizes that access to housing, nutritious food, and reliable transportation are just as critical to health as having the right medications or seeing a doctor. As a public benefit corporation and AI-enabled medical group, we partner with shelters, food pantries, and community organizations to deliver “whole-person” care to the 115 million Americans who rely on the safety net. We are currently the largest complex care provider in California with over 500 employees and are expanding nationally. Our model replaces fragmented healthcare and social services systems with one trusted relationship for all medical, behavioral, and social needs.  We improve access, build trust, and dramatically lower costs (52% fewer ER visits, 26% fewer hospitalizations). Our model is a rare combination of saving tax payer dollars ($150B annually at scale) while putting people on an upward life trajectory. At national scale, this approach would save taxpayers. These outcomes are driven by the AI-first, whole-person infrastructure we are building — a platform that connects healthcare and social-service organizations into a unified network. Leveraging our vast data and years of operational experience, we are building the agentic infrastructure for the safety net to coordinate care, automate operations, and learn from every patient interaction to continuously improve outcomes. Read more about the AI-First Medicaid System we are building here . Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team Journal of General Internal Medicine:  A Novel Intervention for Medicaid Beneficiaries with Complex Needs Our Values Trust: We consistently strive to earn the trust of our patients and their families, our clinic partners, and our teammates. Growth: We grow together – as a company and as individuals. Accountability: We act like owners and take pride in our work. Act beyond yourself: Our vision and impact goes beyond ourselves and so must our actions. In this role, you will: Lead major strategic product areas tied to company OKRs and long-term roadmap Own multi-pod product initiatives from vision to launch to scaling Develop product strategy in partnership with clinical, operations, and engineering leadership Operate with deep fluency in product, business, and technical dimensions of your domain, including active leadership in system architecture and infrastructure design Use AI tools and Pair’s internal platform to rapidly build and iterate on functional prototypes and workflow automations — not just author PRDs Use data (quantitative + qualitative) to shape decisions, measure outcomes, and iterate effectively Mentor other PMs and engineers through informal coaching, modeling strong product thinking and execution Who You Are Strategic Leader & Influencer: Trusted as a peer by senior leadership; you shape the product roadmap and influence company direction. AI-First Builder: You’re excited to build in a new era where PMs are more empowered than ever by AI. You proactively use the latest AI tools to accelerate ideation, prototyping, and problem-solving — and you're continuously exploring how emerging capabilities can change what’s possible. Visionary & Tactical Operator: You move seamlessly between setting high-level direction and sweating the product details. Systems Thinker: You anticipate the downstream effects of decisions and optimize for long-term health of the system. Deeply Technical: You can meaningfully contribute to technical decisions, influence architectural direction, and engage closely with engineering leads. Operationally Fluent: You understand our care model deeply, and are seen as a thought partner by ops leadership. Mentor & Multiplier: You elevate those around you — offe

AI Principal Product Manager About Pair Team Pair Team is building a new kind of healthcare system across Medicaid, Medicare, and public assistance programs: one that recognizes that access to housing, nutritious food, and reliable transportation are just as critical to health as having the right medications or seeing a doctor. As a public benefit corporation and AI-enabled medical group, we partner with shelters, food pantries, and community organizations to deliver “whole-person” care to the 115 million Americans who rely on the safety net. We are currently the largest complex care provider in California with over 500 employees and are expanding nationally. Our model replaces fragmented healthcare and social services systems with one trusted relationship for all medical, behavioral, and social needs.  We improve access, build trust, and dramatically lower costs (52% fewer ER visits, 26% fewer hospitalizations). Our model is a rare combination of saving tax payer dollars ($150B annually at scale) while putting people on an upward life trajectory. At national scale, this approach would save taxpayers. These outcomes are driven by the AI-first, whole-person infrastructure we are building — a platform that connects healthcare and social-service organizations into a unified network. Leveraging our vast data and years of operational experience, we are building the agentic infrastructure for the safety net to coordinate care, automate operations, and learn from every patient interaction to continuously improve outcomes. Read more about the AI-First Medicaid System we are building here . - - [**Forbes:** For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most](https://streaklinks.com/BoC7cKKoaE6VcHOVAgE5xHcD/https%3A%2F%2Fwww.forbes.com%2Fsites%2Fstevenaquino%2F2023%2F08%2F17%2Ffor-pair-team-accessibility-is-about-delivering-healthcare-to-those-who-need-it-the-most%2F%3Fsh%3D4d4189d2b077?email=rosina%40bamtheagency.com) - [**TechCrunch:** Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team](https://techcrunch.com/2023/11/28/building-for-medicaids-regulatory-moment-with-neil-batlivala-from-pair-team/) - [**Journal of General Internal Medicine: ** A Novel Intervention for Medicaid Beneficiaries with Complex Needs](https://link.springer.com/article/10.1007/s11606-025-09839-2) About the Opportunity We’re hiring an AI Principal Product Manager to design, deploy, and scale conversational agentic systems into the most trusted whole-person care AI experience. This is a hands-on role for someone fluent in LLM tech who wants to build at the intersection of healthcare and applied AI. You’ll own how our agents reason, interact, and deliver value—developing both the taste and the infrastructure behind a world-class care experience. You’ll partner with engineering and operations to move fast from prototype to production, treating this work as your own personal mission.   What You’ll Do Design and deploy multi-agent systems that support care coordination and patient engagement at scale. Develop the “taste” behind agentic engagement —how our agents communicate, reason, and collaborate with human care teams. Iterate on the agent ↔ care team interface , defining the user experience for human-in-the-loop collaboration within our core platform. Prototype and pilot new LLM use cases to accelerate Pair’s impact, from intake to outreach to ongoing member management. Own internal data labeling and eval products , including tooling, workflows, and partner integrations. Manage LLM operations —trace annotation, eval development, model monitoring, and human feedback loops. Collaborate cross-functionally with engineering, clinical ops, and design to translate complex real-world workflows into scalable AI systems. What You’ll Bring Proven track record shipping and iterating on AI or consumer-facing conversational products. Deep familiarity with LLM-based product development , prompt engineering

About Pair Team Pair Team is building a new kind of healthcare system across Medicaid, Medicare, and public assistance programs: one that recognizes that access to housing, nutritious food, and reliable transportation are just as critical to health as having the right medications or seeing a doctor. As a public benefit corporation and AI-enabled medical group, we partner with shelters, food pantries, and community organizations to deliver “whole-person” care to the 115 million Americans who rely on the safety net. We are currently the largest complex care provider in California with over 500 employees and are expanding nationally. Our model replaces fragmented healthcare and social services systems with one trusted relationship for all medical, behavioral, and social needs.  We improve access, build trust, and dramatically lower costs (52% fewer ER visits, 26% fewer hospitalizations). Our model is a rare combination of saving tax payer dollars ($150B annually at scale) while putting people on an upward life trajectory. At national scale, this approach would save taxpayers. These outcomes are driven by the AI-first, whole-person infrastructure we are building — a platform that connects healthcare and social-service organizations into a unified network. Leveraging our vast data and years of operational experience, we are building the agentic infrastructure for the safety net to coordinate care, automate operations, and learn from every patient interaction to continuously improve outcomes. Read more about the AI-First Medicaid System we are building here . Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team Journal of General Internal Medicine:  A Novel Intervention for Medicaid Beneficiaries with Complex Needs About the Opportunity As a Staff Product Engineer at Pair Team, you’ll be a key technical leader driving the evolution of our care delivery platform. You’ll take ownership of complex, cross-functional initiatives that directly impact our patients and clinical partners—designing scalable systems, shaping architectural direction, and mentoring engineers along the way. In this role, you will: Lead the development of end-to-end product features, with a focus on long-term scalability, performance, and impact Set technical direction and architectural standards across projects and pods Identify and solve high-leverage technical problems, balancing speed with thoughtful design Collaborate closely with product, design, clinical, and operations teams to deliver cohesive, patient-centered solutions Serve as a technical mentor and multiplier—uplifting the team’s capabilities and contributing to our engineering culture Drive alignment between technical execution and business goals, ensuring measurable outcomes This is a high-impact opportunity for someone excited to blend deep technical leadership with mission-driven product work—building systems that improve access to care for underserved communities. Who You Are Leadership & Influence : A recognized leader, respected for technical ability, direction-setting, and ability to navigate ambiguity. Leads cross-team initiatives and influences without authority across engineering, product, operations, and medical. Technical Expertise: recognized as an expert in their domain area but able to operate effectively in other domains when needed Execution & Ownership : Owns high-impact, cross-system projects. Drives progress across a domain and ensures delivery on both technical and business outcomes. Force Multiplier : Uplifts not only engineers but also PMs and designers. Leads by example to raise the bar across disciplines. Communication & Alignment : Communicates clearly across technical and non-technical audiences. Aligns stakeholders even when goals and definitions are evolving; creates clarity from chaos. Systems Thinking : Designs scalable solutions wit