Locata

We’re hiring a Product Operations Lead to own and improve the workflows that power Locata. This is not a traditional operations role. As an AI-native full service company, our workflows are our product. You’ll be hands on in the day-to-day workflows, understand where and why things break, and turn those insights into more reliable systems. You’ll also communicate closely with clients on a daily basis to tune our systems and handle edge cases. This role sits at the intersection of operations, product, and customer success. You’ll work directly with the founders to ensure operations run smoothly and successfully each day, while implementing systems that make them faster, more reliable, and increasingly automated over time. What You’ll Do Own daily operations across referral workflows, including review and exception handling Triage issues across systems (EMRs, insurance portals, internal tooling) and ensure resolution Communicate with client teams to resolve special-case issues Identify patterns in failures and recurring edge cases Build and refine workflows, playbooks, and escalation paths Work closely with engineering to translate operational friction into product improvements Improve data quality and validation across the system Define and track key metrics such as error rates, turnaround time, and resolution time Create strategies to scale operations with a growing client base What We’re Looking For 1+ years of experience in operations, product, or a hybrid role at a startup or high-growth environment Exceptional organizational skills with strong ability to multi-task Excellent communicator and comfortable in client-facing roles Strong systems thinking — you naturally look for root causes, not just fixes Comfortable working in ambiguous environments with incomplete data High attention to detail, with strong judgment on when precision matters Mission-oriented and empathetic Healthcare experience is a bonus, but not required The Team You’ll be joining a small, high-impact team of builders from Stanford, Harvard, Google, Meta, and AWS. We move fast but care deeply about doing things the right way. Above all, we’re obsessed with delivering value to clinics and reducing bottlenecks to patient care. Benefits Competitive compensation Medical, dental & vision insurance Unlimited PTO Pet friendly office

As a Software Engineer at Locata, you'll build systems that solve some of healthcare’s most challenging problems. We're looking for someone who enjoys diving into unfamiliar systems, figuring out how they work, and building elegant solutions around them. You should be excited by ambiguity, comfortable making decisions with incomplete information, and motivated by the opportunity to own major parts of the product from day one. What You'll Do Build Product Design, build, and maintain core product functionality across the stack Own projects from initial concept through deployment and iteration Work directly with customers, operators, and founders to understand problems and build solutions Ship quickly while maintaining a high bar for quality and reliability Integrate Complex Systems Build integrations across EMRs, payer portals, communication platforms, and other healthcare systems Design resilient systems that can operate reliably despite imperfect external dependencies Create standardized APIs and data models that simplify complex workflows Improve Infrastructure Make architectural decisions that support long-term growth Improve performance, reliability, observability, and developer tooling Identify bottlenecks and proactively improve them System Design & Architecture Design the architectural for core product features and infrastructure Evaluate and select appropriate technologies, frameworks, and tools Ensure the system architecture can scale efficiently to meet future growth and performance requirements. What We’re Looking For 3+ years of full-stack software engineering experience, including shipping and maintaining production systems Strong track record building 0→1 products in fast-moving, ambiguous environments Someone who loves taking things apart, questioning assumptions, and attacking vague problems until they become elegant, pragmatic solutions Strong technical judgment across frontend, backend, cloud infrastructure, and system design High attention to detail, with good judgment around speed, reliability, and maintainability Excellent communicator who writes clearly, documents tradeoffs, and brings clarity to technical and product decisions High-ownership mindset; motivated by accountability, urgency, and building together in person Nice to Haves Experience with AWS infrastructure Experience integrating with legacy or enterprise software systems Background or interest in healthcare or healthcare technology The Team You’ll be joining a small, high-impact team of builders from Stanford, Harvard, Google, Meta, and AWS. We move fast but care deeply about doing things the right way. Above all, we’re obsessed with delivering value to clinics and reducing bottlenecks to patient care. Benefits Competitive compensation Medical, dental & vision insurance Unlimited PTO Pet friendly office