What the role involves
We’re hiring a Product Operations Lead to own and improve the workflows that power Locata.
This is not a traditional operations role. As an AI-native full service company, our workflows are our product. You’ll be hands on in the day-to-day workflows, understand where and why things break, and turn those insights into more reliable systems. You’ll also communicate closely with clients on a daily basis to tune our systems and handle edge cases.
This role sits at the intersection of operations, product, and customer success. You’ll work directly with the founders to ensure operations run smoothly and successfully each day, while implementing systems that make them faster, more reliable, and increasingly automated over time.
What You’ll Do
Own daily operations across referral workflows, including review and exception handling
Triage issues across systems (EMRs, insurance portals, internal tooling) and ensure resolution
Communicate with client teams to resolve special-case issues
Identify patterns in failures and recurring edge cases
Build and refine workflows, playbooks, and escalation paths
Work closely with engineering to translate operational friction into product improvements
Improve data quality and validation across the system
Define and track key metrics such as error rates, turnaround time, and resolution time
Create strategies to scale operations with a growing client base
What We’re Looking For
1+ years of experience in operations, product, or a hybrid role at a startup or high-growth environment
Exceptional organizational skills with strong ability to multi-task
Excellent communicator and comfortable in client-facing roles
Strong systems thinking — you naturally look for root causes, not just fixes
Comfortable working in ambiguous environments with incomplete data
High attention to detail, with strong judgment on when precision matters
Mission-oriented and empathetic
Healthcare experience is a bonus, but not required
The Team
You’ll be joining a small, high-impact team of builders from Stanford, Harvard, Google, Meta, and AWS. We move fast but care deeply about doing things the right way. Above all, we’re obsessed with delivering value to clinics and reducing bottlenecks to patient care.
Benefits
Competitive compensation
Medical, dental & vision insurance
Unlimited PTO
Pet friendly office
About Locata
Locata is an AI referral management platform for Primary Care. We deploy AI agents to automate every step of the referral process that back-office staff face daily, from submitting prior authorizations to broadcasting updates and following up with patients. This frees up staff to focus on patient care. Primary care back-offices are severely understaffed and overburdened by administrative work associated with referrals. Additionally, patients suffer navigating the complex referral process, which can have disastrous health effects if they don’t get the care they need. These factors point to a glaring gap in the system—where out of over 100 million specialist referrals issued annually in the US, only half are actually completed. Locata is tackling this problem head-on, saving administrative staff hours each week and ensuring that the referral process goes as smoothly as possible for patients and their providers. Alejandro and Josh met at Stanford where they graduated with BS degrees in Computer Science. Alejandro was a senior software engineer at Meta’s Reality Labs where he led development of several AI features for wearable products and prior to that conducted AI research at Stanford Medicine. Josh graduated with a masters in Computer Science, specializing in AI, before working as a software engineer at Google where he developed AI products that served over 1 billion users. Within two weeks of building our product, we signed a major regional health center and have saved them over 100 hours of work in our first month live.
Full Locata profile