TrueClaim

About TrueClaim TrueClaim is the “Shopify for health insurance plans” - our AI-enabled platform makes operating great health plans easier and cheaper than ever before. Thanks to our claims review AI agents, TrueClaim saves health plans at least 7% of costs vs legacy solutions. We are backed by Y Combinator and other top investors, founded by industry veterans (Hinge Health, Pine Park Health - YC, pMD) and growing fast. About the role We are looking for additional team members to join our growing Health Plan Operations team as we scale and shape the future of health plan administration. This role is absolutely critical to the success of our company and will take on ownership for a wide range of operational workflows. We expect this team to work directly with the Founders on a regular basis. What we think you might do: Handle the enrollment, eligibility, and billing processes for new and existing plan participants.  Manage the end-to-end process of claims, including submission, review, and payment disbursement.  Reconcile participant accounts to reflect claim payments, administrative payments, monthly contributions, and other plan activity Support members and providers via email, phone, and our app Conduct regular audits of data and processes to identify and resolve discrepancies, minimizing costly errors and financial risk. What you will actually do: Whatever our members and customers need at any moment. As a fast growing company, we can’t guarantee that job requirements won’t evolve. If you are looking for a stable environment, and you are not feeling excited by the prospect of rolling up your sleeves to build an innovative company from the ground up, this is not a role for you. Please avoid this role if:  You want to focus on strategy not operations You are looking for a predictable environment Bonus points Experience working in health plan administration Demonstrated ability to “build something out of nothing” Logistics This is a full time role and can be remote or in person in San Francisco. We offer competitive benefits (medical, vision, dental), unlimited PTO, and a yearly professional development budget. We are intense but believe in pacing ourselves so we can make this our - and your - life’s work.

About TrueClaim TrueClaim is rebuilding health plan administration software from the ground-up, with modern technology and AI. Most health plans and third-party administrators (TPAs) still operate on outdated legacy technology that’s slow, error-prone and costly. We’re the modern alternative: AI-powered claims review, API-first architecture, and a platform that makes operating great health plans radically simpler. Think Shopify, but for health plans. We're a YC-backed team of industry veterans (Hinge Health, Pine Park Health, pMD) who've built and scaled healthcare companies before. We're live and revenue-generating with customers, growing quickly, and on a mission to modernize how health plans operate to make the healthcare system more transparent, efficient and affordable for everyone. About the Role We're looking for a Product Engineer (Full Stack) who thrives on building new products from zero to one. You'll own entire features end-to-end: from understanding customer needs, to designing the solution, to shipping and iterating. This is an in-person role in our San Francisco office (4 days per week). What You'll Do Build across our full stack and deploy new features end-to-end by writing high-quality Python and front-end Next.js typescript code Ship to production daily and see your code directly impact how health plans operate and how members experience healthcare Tackle exciting projects like:  Build our AI-powered claims adjudication engine that catches billing errors human reviewers miss  Create fast, efficient money movement features and financial infrastructure only seen in fintech before Develop self-serve admin tools for our customers that turn complex insurance operations into simple workflows Improve our in-app member experience to drive engagement and outcomes Qualifications Experience: 3+ years as a full-stack engineer Skills: strong proficiency in Python and front-end Next.js typescript code, with proven ability to ship high-quality code in production environments Bonus points for: healthtech or fintech/payments experience, and early-stage startup experience (with a track record of shipping features daily) Logistics Location: 4 days per week in-office in San Francisco Benefits: Competitive medical, vision, dental coverage and unlimited PTO Culture: Fast-paced but sustainable. We move quickly, care deeply about our customers and operate with a high standard of excellence, but also believe in pacing ourselves so that we can make this our - and your - life’s work.

About TrueClaim TrueClaim is rebuilding health plan administration software from the ground-up, with modern technology and AI. Most health plans and third-party administrators (TPAs) still operate on outdated legacy technology that’s slow, error-prone and costly. We’re the modern alternative: AI-powered claims review, API-first architecture, and a platform that makes operating great health plans radically simpler. Think Shopify, but for health plans. We're a YC-backed team of industry veterans (Hinge Health, Pine Park Health, pMD) who've built and scaled healthcare companies before. We're live and revenue-generating with customers, growing quickly, and on a mission to modernize how health plans operate to make the healthcare system more transparent, efficient and affordable for everyone. About the Role We're looking for a Solutions Engineer who can sit at the intersection of product, engineering and customer success - translating customer needs into technical solutions that drive direct user impact. You’ll be the technical and implementation expert for our customers - helping to debug their product / engineering issues, manage technical requests, configure our platform for specific use cases, and occasionally build lightweight features or integrations to unblock customers. This is a customer-visible role: you'll be on customer calls and external Slack/email channels, representing TrueClaim's technical capabilities and making sure customers can leverage our platform fully. You’ll need coding experience (both frontend and backend), but you don't need to be an architect building new systems from scratch. This is an in-person role in our San Francisco office (4 days per week). What You'll Do Customer-facing technical work Join customer calls to troubleshoot technical issues and answer questions Debug and resolve customer-reported bugs across our stack Configure TrueClaim's platform to meet specific customer requirements Product & engineering collaboration Translate customer feedback into actionable technical/product changes Work with the engineering team to prioritize bug fixes and feature requests Build lightweight tools, scripts, or integrations to solve customer problems Implementation & integration support Support data migration and system integration projects Troubleshoot API integrations and data exchange issues Qualifications Experience: 2+ years of experience in a technical, customer-facing role (e.g., Solutions Engineer, QA Engineer, Sales Engineer) Technical skills: Hands-on coding experience with both frontend and backend technologies (including Python and front-end Next.js typescript code). Proven ability to debug technical issues across a full-stack application.  Other skills: Customer-first mindset with strong problem-solving skills. Excellent written and verbal communication skills (you can explain technical concepts to both technical and non-technical audiences). Bonus points for: healthtech or fintech/payments experience, and early-stage startup experience Logistics Location: 4 days per week in-office in San Francisco Benefits: Competitive medical, vision, dental coverage and unlimited PTO Culture: Fast-paced but sustainable. We move quickly, care deeply about our customers and operate with a high standard of excellence, but also believe in pacing ourselves so that we can make this our - and your - life’s work.