Soraban

Why this role exists Soraban is building the AI that takes the manual work out of tax preparation. Our platform runs the entire workflow for accounting firms — client intake (Collect), data entry into their tax software (Connect), AI-native return prep (Prepare), and delivery with e-sign and payments (Deliver). Here's how we move: our product engineers build the MVP, ~80% of the way there, validated against a clear roadmap. Your job is to take those MVPs to production: fast, and properly. Reliability, tests, scale, and the kind of UX polish that makes a skeptical CPA trust AI. This is the highest-leverage engineering work in the company. We need more builders who are great at it. This is in-person 5x a week in Chandler, Arizona. What you'll actually work on Not "product features." Real problems, this quarter: Production-harden MVPs across our four products against a roadmap that's already scoped — you'll rarely wonder what to build, the bar is how well and how fast. Make document pipelines reliable at scale — classification and extraction across W-2s, the 1099 series, multi-page K-1 packages, 1098s, 1095-As — feeding a human-in-the-loop review flow where accuracy is the product. Tame AI non-determinism — the hard, interesting part. Evals, regression tests, confidence/provenance on model outputs, and guardrails so a fallback or a truncated context never quietly ships a wrong return. Build backend systems that hold up — messy real-world PDFs, integrations with UltraTax, Lacerte, Drake, and CCH Axcess, and throughput that scales with the busy season. Earn CPA trust through small UX decisions — reviewers approve our AI's work side-by-side with the source documents. The interface either makes that fast and trustworthy or it doesn't. The first 90 days Week 1–2: Ship a real fix to production. Get deep on the codebase and the AI pipelines. By day 30: Own a slice of one product/project. Take an MVP feature from "works in the demo" to "works for every firm" — tests, edge cases, error states. By day 60: Lead the production-hardening of a roadmap feature end-to-end, and measurably improve the reliability of one AI extraction or review flow. By day 90: Own a product surface, ship meaningful improvements every week, and move a number that matters. Who thrives here Backend strength is non-negotiable. Data modeling, APIs, reliability, performance. Ruby on Rails is a plus, not a requirement — we care that you can build a solid backend, not which framework you've used. Product and UX judgment is non-negotiable. You feel it when a flow is clunky and you fix it without being asked. React / React Native experience is a plus; UX sense is the actual requirement. You're AI-native. You already build with AI tools every day. You know the best practices of AI-first development — when to let the model draft and when to take the wheel, and you never ship confident-sounding slop. AI-generated code gets tested and guardrailed, always. Low ego, team-first. You want the team to win. You'll happily spend a day hunting a bug because shipping something solid matters more than your line count. No heroes, no territory. Fast and careful at the same time. You move quickly against a clear roadmap and still build it properly. Both, not one. You're a builder. You've shipped things — ideally things that weren't assigned to you. Side projects with real users, a product you launched, a startup you started, substantial open-source work, indie-hacking revenue. If you build because you can't help it, you'll fit right in. Bonus points You've built tax, accounting, or other financial software. You've worked directly with a founder before. You've started or shipped your own product — and you can show it. A note on fit We're looking for people who are running toward what we need — not just looking for the next role. The engineers who do their best work here chose Soraban deliberately: they want the pace, the ownership, the AI-first way we build, they love the intensity a

Customer Success Manager Location: Chandler, AZ (In-Office) About Soraban Soraban helps accounting firms work smarter by combining automation, AI-powered workflows, and modern tools into one platform. Our customers rely on us during their most critical moments, especially the busy season, and we take that responsibility seriously. If you are customer-obsessed, curious about technology, and energized by solving real problems, you will thrive here. The Role The Customer Success Manager manages a blended portfolio spanning SMB, Mid-Market, and Enterprise accounts, adapting engagement depth to meet the needs of each tier. You will own the full customer relationship across retention, adoption, and expansion, serving as a strategic partner to your book to drive engagement and value. You will work closely with the Product Specialist team on onboarding and collaborate with Sales and Product to deliver seamless customer experiences. What You Will Do Engagement & Retention Own a blended portfolio of SMB, Mid-Market, and Enterprise accounts, driving strong GRR and NRR through proactive engagement and adoption across all product modules. Execute renewal motions and lead commercial conversations to secure retention across assigned accounts through regular check-ins and Strategic Reviews calibrated to the needs of your book. Identify and manage at-risk accounts, implementing recovery strategies to protect retention. Own upsell expansion opportunities within your book; partner with Sales on cross-sell motions. Escalate complex issues to Product Specialists to effectively triage while maintaining customer communication. Onboarding Own the onboarding experience for Enterprise accounts. Assist the Product Specialist team on Mid-Market onboarding. Adhere to established onboarding goals including time to launch across all tiers. Voice of the Customer Serve as the primary advocate for your customers, addressing issues and responding within SLA (1 business day turnaround). Share customer feedback and trends with Product and Engineering. Identify patterns in customer issues and suggest proactive improvements. Help create and improve help documentation, FAQs, and internal knowledge. Collaborate with Sales, Support, Product, and Development to deliver seamless customer experiences. What Success Looks Like GRR of 85% or higher and NRR of 105% or higher across your book of business. High customer satisfaction (CSAT/NPS) and consistent product engagement across Collect, Deliver, and Connect. Time-to-launch targets hit across all onboarding tiers. Strategic Review cadence completed on schedule across your multi-tier book. SLA adherence across all customer communications and issue resolution. What We Are Looking For Required Three or more years of experience in SaaS Customer Success or Account Management. Demonstrated experience managing accounts across varying sizes and complexity levels. Ability to build senior-level relationships at Mid-Market and Enterprise accounts while maintaining operational discipline across a high-volume SMB book. Strong customer communication skills across email, phone, and chat. Ability to explain technical concepts clearly to non-technical users. Experience working with CRM or support tools; HubSpot experience is a plus. Willingness to work extended hours during the accounting busy season. Customer-first mindset with strong ownership and follow-through. Nice to Have Familiarity with the accounting or tax software industry. Familiarity with APIs. Experience with AI-powered workflows. Why Soraban You will make a direct impact on customers during the moments their business matters most. You will work with modern technology at the intersection of accounting, automation, and AI. And you will join a team that values ownership, curiosity, and customer obsession, with a clear path into Senior CS, Sales, Product, or Leadership roles as we grow.

We’re hiring a Demand Generation Manager. This role sits at the intersection of creativity and execution—you’ll take ideas from concept to market and iterate based on real performance. You’ll own campaigns end-to-end: messaging, channels, testing, and optimization. The goal is simple—turn ideas into pipeline and learn quickly from what works. We already have strong organic growth. Marketing is the accelerant—not the foundation. The opportunity is to take what’s working and scale it with precision and creativity. A few things that define how we operate: We own outcomes, not activity We prioritize pipeline and revenue over optics We learn from the market, not from over-planning We expect high agency and low hand-holding On “AI-native”: This isn’t about buzzwords. It means using AI to increase speed, quality, and iteration—how you build, test, and learn across campaigns. This role is for someone who wants full ownership and is motivated by seeing their work directly impact pipeline and growth. What we’re looking for 4–7 years in B2B marketing You’ve owned campaigns, not just contributed to them Strong writer—clear, concise, and conversion-focused Hands-on with HubSpot or similar tools High agency—you don’t wait for instructions Comfortable operating in a fast-moving, low-structure environment What matters in this role Output: how much you ship Quality: how well it performs Ownership: how independently you operate What this role is not Not a pure content role Not a junior coordinator Not a strategy-only position If that sounds like you (or someone you’d strongly recommend), please apply.

We’re hiring a Marketing Manager. This role sits at the intersection of creativity and execution—you’ll take ideas from concept to market and iterate based on real performance. You’ll own campaigns end-to-end: messaging, channels, testing, and optimization. The goal is simple—turn ideas into growth and learn quickly from what works. We already have strong organic growth. Marketing is the accelerant—not the foundation. The opportunity is to take what’s working and scale it with precision and creativity. A few things that define how we operate: We own outcomes, not activity We prioritize pipeline and revenue over optics We learn from the market, not from over-planning We expect high agency and low hand-holding On “AI-native”: This isn’t about buzzwords. It means using AI to increase speed, quality, and iteration—how you build, test, and learn across campaigns. This role is for someone who wants full ownership and is motivated by seeing their work directly impact growth. What we’re looking for 4–7 years in B2B marketing You’ve owned campaigns, not just contributed to them Strong writer—clear, concise, and conversion-focused Hands-on with HubSpot or similar tools High agency—you don’t wait for instructions Comfortable operating in a fast-moving, low-structure environment What matters in this role Output: how much you ship Quality: how well it performs Ownership: how independently you operate What this role is not Not a pure content role Not a junior coordinator Not a strategy-only position If that sounds like you (or someone you’d strongly recommend), apply here.