Soff

About Soff Soff is the AI agent workforce for the physical world. We bridge the gap between data intelligence and industrial execution. By deploying a specialized workforce of AI agents orchestrated by a central intelligence, we give enterprises the power to automate mission-critical tasks with absolute precision. Starting with Sales. Soff evolves with every transaction, turning operational friction into a competitive edge so sales teams stop firefighting and start growing the company. About the Role You will join our team as Chief of Staff. You'll work directly with the founder to drive the highest-priority initiatives across the company — from customer success to operations to strategy. You'll be the connective tissue between every function, ensuring nothing falls through the cracks as we scale. What you'll do Own cross-functional execution: coordinate between engineering, sales, and customers to ensure priorities are aligned and moving fast Serve as the founder's force multiplier — take ownership of critical projects, prepare for key meetings, and drive follow-through on strategic decisions Lead customer success operations: oversee onboarding, implementation, and account health for key clients, stepping in directly when needed to ensure white-glove service Build and refine internal processes, workflows, and reporting as the company scales from early customers to broader market adoption Analyze customer and business data to surface insights, identify bottlenecks, and recommend priorities to the leadership team Own special projects end-to-end: offsites, tradeshows, partnership announcements, case studies, hiring coordination, and whatever else the business needs Communicate customer feedback and field intelligence to product and engineering in a structured, prioritized way Champion a culture of customer obsession and operational excellence across the team Fill gaps — do whatever it takes to help Soff and our customers succeed, even when it doesn't fit neatly into a job description What we want Anything it takes mentality. Together, we do what it takes to make our customers happy. Sweats the details. You pay attention to small things, and follow processes to deliver consistent experiences Growth mindset, constantly looking for ways to improve Service orientation. You care deeply about making customers happy, and feel pain when they don’t Professional, warm communicator. You’re the face of the company. In both writing and verbally, you show up warm and competent Extremely organized. You have a natural ability to juggle a lot of competing considerations. Thrives in ambiguity. We’re a startup. Many things change, pretty dramatically, very quickly Product and technical orientation. You’re not a coder, but you learn the product in and out, and you have a technical aptitude that allows you to communicate effectively with product and engineering Why Join Soff? We're growing massively and are backed by Silicon Valley's best investors (Y Combinator, General Catalyst, etc.) Ownership & Autonomy - Take full ownership of projects and ship fast. Top-Tier Compensation - Competitive salary + equity in a high-growth startup. Comprehensive Benefits - Healthcare, dental, vision coverage. Work With the Best - Join a world-class team of engineers and builders. If you've read until here, send me an email with your favorite song 😊

About Soff Soff is the AI agent workforce for the physical world. We bridge the gap between data intelligence and industrial execution. By deploying a specialized workforce of AI agents orchestrated by a central intelligence, we give enterprises the power to automate mission-critical tasks with absolute precision. Starting with Sales. Soff evolves with every transaction, turning operational friction into a competitive edge so sales teams stop firefighting and start growing the company. About the Role You will join our team as our first hire Customer Success Manager. You’ll be working closely with the whole team - founder, engineers, ops - to ensure our customers get value quickly and are widely successful with our product. You'll be the glue between customers and engineers. Own the entire relationship with assigned clients, including gathering requirements, onboarding, account configuration, implementation, training, adoption, retention, satisfaction, even delight Establish customer relationships as a trusted advisor to help ensure the continued value of Soff’s products and services Develop and maintain customer-success strategies and best practices to accelerate customer time to value with our product. Interface with customer support resources and provide top-level support and white-glove service to onboard new accounts as-needed Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings Maintain and report on existing customer success metrics and data Champion a culture of customer love in the company Work closely with the Sales department to ensure seamless transition into the Soff client base Provide prioritized customer feedback to product and engineering Do whatever it takes to help our customers and Soff succeed What you’ll do You will own the implementation of new accounts, including project planning, managing onboarding and trainings, building relationships, configuring accounts and relaying issues to product & engineering You’ll be the day-to-day primary contact for assigned accounts. You will build trust and rapport with our customers, consulting with them to overcome issues, identify efficiencies, and explore product requests to achieve their automation goals.  You will lead the rollout and communication of new products and features to our customers, and play a leading role in getting adopting of new features and providing feedback to engineering on how to improve product You will analyze customer data to identify opportunities to improve, focusing on increasing customer NPS and decreasing time-to-value You’ll have opportunities to pick up miscellaneous growth work: facilitating offsites, tradeshows, case studies, partnership announcements, and other sales, partnerships, and strategy materials/events What we want Anything it takes mentality. Together, we do what it takes to make our customers happy. Sweats the details. You pay attention to small things, and follow processes to deliver consistent experiences Growth mindset, constantly looking for ways to improve Service orientation. You care deeply about making customers happy, and feel pain when they don’t Professional, warm communicator. You’re the face of the company. In both writing and verbally, you show up warm and competent Extremely organized. You have a natural ability to juggle a lot of competing considerations. Thrives in ambiguity. We’re a startup. Many things change, pretty dramatically, very quickly Product and technical orientation. You’re not a coder, but you learn the product in and out, and you have a technical aptitude that allows you to communicate effectively with product and engineering Why Join Soff? We're growing massively and are backed by Silicon Valley's best investors (Y Combinator, General Catalyst, etc.) Ownership & Autonomy - Take full ownership of projects and ship fast. Top-Tier Compensation - Competitive salary + equity in a h

About Soff Soff is the AI agent workforce for the physical world. We bridge the gap between data intelligence and industrial execution. By deploying a specialized workforce of AI agents orchestrated by a central intelligence, we give enterprises the power to automate mission-critical tasks with absolute precision. Starting with Sales. Soff evolves with every transaction, turning operational friction into a competitive edge so sales teams stop firefighting and start growing the company. About this role We are looking for a highly driven Enterprise Account Executive to join our growing sales team. In this role, you will be responsible for managing the full sales cycle, building strong relationships with enterprise clients, and driving revenue growth. What You’ll Do Enterprise Sales Execution - Own the full sales cycle from prospecting to closing enterprise-level deals. Pipeline Management - Develop and maintain a robust pipeline of enterprise accounts, ensuring consistent deal flow. Consultative Selling - Understand client challenges, industry trends, and business goals to position our SaaS solution effectively. Relationship Building - Establish and nurture long-term relationships with key stakeholders and decision-makers. Strategic Negotiations - Lead complex negotiations, ensuring a win-win outcome for both the client and the company. Cross-functional Collaboration - Work closely with Sales Engineering, Customer Success, and Product teams to deliver tailored solutions. Revenue Growth - Meet and exceed sales targets, contributing to the company's overall revenue goals. Market Insights - Stay informed about industry trends, competitor activity, and market shifts to refine sales strategies. Must have Experience in enterprise sales, preferably in the SaaS industry. Proven track record of consistently meeting or exceeding sales quotas in a B2B environment. Large ACV track record Strong experience managing complex sales cycles and working with multiple stakeholders. Excellent communication, negotiation, and presentation skills. Ability to analyze customer needs and align them with the right solutions. Experience with CRM tools such as Salesforce, HubSpot, or similar platforms. Ability to thrive in a fast-paced, high-growth environment. Bonus: Relationships in distribution (NAW members) or ERP ecosystem (P21, Epicor, SAP). Why Join Soff? We're growing massively and are backed by Silicon Valley's best investors (Y Combinator, General Catalyst, etc.) Ownership & Autonomy - Take full ownership of projects and ship fast. Top-Tier Compensation - Competitive salary + equity in a high-growth startup. Comprehensive Benefits - Healthcare, dental, vision coverage. Work With the Best - Join a world-class team of engineers and builders. If you've read until here, send me an email with your favorite song 😊

About Soff Soff is the AI agent workforce for the physical world. We bridge the gap between data intelligence and industrial execution. By deploying a specialized workforce of AI agents orchestrated by a central intelligence, we give enterprises the power to automate mission-critical tasks with absolute precision. Starting with Sales. Soff evolves with every transaction, turning operational friction into a competitive edge so sales teams stop firefighting and start growing the company. About the Role You will join our team as our first hire AI Operations Manager. You’ll be working closely with the whole team - founder, engineers, ops - to ensure our customers get value quickly and are widely successful with our product. You'll be the glue between customers and engineers. Own the entire relationship with assigned clients, including gathering requirements, onboarding, account configuration, implementation, training, adoption, retention, satisfaction, even delight Establish customer relationships as a trusted advisor to help ensure the continued value of Soff’s products and services Develop and maintain customer-success strategies and best practices to accelerate customer time to value with our product. Interface with customer support resources and provide top-level support and white-glove service to onboard new accounts as-needed Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings Maintain and report on existing customer success metrics and data Champion a culture of customer love in the company Work closely with the Sales department to ensure seamless transition into the Soff client base Provide prioritized customer feedback to product and engineering Do whatever it takes to help our customers and Soff succeed What you’ll do You will own the implementation of new accounts, including project planning, managing onboarding and trainings, building relationships, configuring accounts and relaying issues to product & engineering You’ll be the day-to-day primary contact for assigned accounts. You will build trust and rapport with our customers, consulting with them to overcome issues, identify efficiencies, and explore product requests to achieve their automation goals.  You will lead the rollout and communication of new products and features to our customers, and play a leading role in getting adopting of new features and providing feedback to engineering on how to improve product You will analyze customer data to identify opportunities to improve, focusing on increasing customer NPS and decreasing time-to-value You’ll have opportunities to pick up miscellaneous growth work: facilitating offsites, tradeshows, case studies, partnership announcements, and other sales, partnerships, and strategy materials/events What we want Anything it takes mentality. Together, we do what it takes to make our customers happy. Sweats the details. You pay attention to small things, and follow processes to deliver consistent experiences Growth mindset, constantly looking for ways to improve Service orientation. You care deeply about making customers happy, and feel pain when they don’t Professional, warm communicator. You’re the face of the company. In both writing and verbally, you show up warm and competent Extremely organized. You have a natural ability to juggle a lot of competing considerations. Thrives in ambiguity. We’re a startup. Many things change, pretty dramatically, very quickly Product and technical orientation. You’re not a coder, but you learn the product in and out, and you have a technical aptitude that allows you to communicate effectively with product and engineering Why Join Soff? We're growing massively and are backed by Silicon Valley's best investors (Y Combinator, General Catalyst, etc.) Ownership & Autonomy - Take full ownership of projects and ship fast. Top-Tier Compensation - Competitive salary + equity in a high

About Soff Soff is the AI agent workforce for the physical world. We bridge the gap between data intelligence and industrial execution. By deploying a specialized workforce of AI agents orchestrated by a central intelligence, we give enterprises the power to automate mission-critical tasks with absolute precision. Starting with Sales. Soff evolves with every transaction, turning operational friction into a competitive edge so sales teams stop firefighting and start growing the company. About the Role We are looking for a highly motivated Sales Development Representative (SDR) to join our growing team. As an SDR, you will play a key role in driving our company’s growth by generating and qualifying new business opportunities. What You’ll Do Identify, research, and engage potential clients through outbound prospecting. Manage and maintain an organized pipeline of prospects in the CRM. Collaborate with sales and marketing to refine messaging and outreach strategies. Conduct market research to identify new business opportunities. Meet or exceed monthly and quarterly KPIs for outreach, meetings, and opportunities generated. Must have Experience in sales, business development, or a related role (preferably in tech). Strong communication skills, both written and verbal. Experience with CRM tools. Highly motivated, goal-oriented, and a team player. Founder Mindset - You're here for a reason and ready to take risks for something unknown. Prior experience in SaaS or a tech startup is a plus. Why Join Soff? We're growing massively and are backed by Silicon Valley's best investors (Y Combinator, General Catalyst, etc.) Ownership & Autonomy - Take full ownership of projects and ship fast. Top-Tier Compensation - Competitive salary + equity in a high-growth startup. Comprehensive Benefits - Healthcare, dental, vision coverage. Work With the Best - Join a world-class team of engineers and builders. If you've read until here, send me an email with your favorite song 😊

About Soff Soff is the AI agent workforce for the physical world. We bridge the gap between data intelligence and industrial execution. By deploying a specialized workforce of AI agents orchestrated by a central intelligence, we give enterprises the power to automate mission-critical tasks with absolute precision. Starting with Sales. Soff evolves with every transaction, turning operational friction into a competitive edge so sales teams stop firefighting and start growing the company. About the Role At Soff, engineers own tasks end-to-end. Every engineer is expected to be a part-time product manager. We're looking for people who want to grow and deeply care about their work! What We're Looking For Full ownership — own and grow! Strong generalist — you're excellent on either the front end or back end, and comfortable working across the stack Back-end experience with TypeScript, building reliable, scalable systems Product-minded engineer who understands tradeoffs between speed, quality, and scale You've overcome hardships in life. What You'll Do Build and own entire parts of the product Design, implement, and ship features end-to-end — from UI to APIs to infrastructure Help optimize and scale agents, improving latency, reliability, and cost Ship to prod every day, multiple times, and iterate based on real user feedback Why Join Soff? We're growing massively and are backed by Silicon Valley's best investors (Y Combinator, General Catalyst, etc.) Ownership & Autonomy - Take full ownership of projects and ship fast. Top-Tier Compensation - Competitive salary + equity in a high-growth startup. Comprehensive Benefits - Healthcare, dental, vision coverage. Work With the Best - Join a world-class team of engineers and builders. If you've read until here, send me an email with your favorite song 😊

About Soff Soff is the AI agent workforce for the physical world. We bridge the gap between data intelligence and industrial execution. By deploying a specialized workforce of AI agents orchestrated by a central intelligence, we give enterprises the power to automate mission-critical tasks with absolute precision. Starting with Sales. Soff evolves with every transaction, turning operational friction into a competitive edge so sales teams stop firefighting and start growing the company. About the Role At Soff, engineers own tasks end-to-end. Every engineer is expected to be a part-time product manager. We're looking for people who want to grow and deeply care about their work! What We're Looking For Full ownership — own and grow! Strong generalist — you're excellent on either the front end or back end, and comfortable working across the stack Front-end expertise with TypeScript and Next.js, including performance, UX, and clean architecture Back-end experience with TypeScript, building reliable, scalable systems Product-minded engineer who understands tradeoffs between speed, quality, and scale You've overcome hardships in life. What You'll Do Build and own entire parts of the product Design, implement, and ship features end-to-end — from UI to APIs to infrastructure Help optimize and scale agents, improving latency, reliability, and cost Ship to prod every day, multiple times, and iterate based on real user feedback Why Join Soff? We're growing massively and are backed by Silicon Valley's best investors (Y Combinator, General Catalyst, etc.) Ownership & Autonomy - Take full ownership of projects and ship fast. Top-Tier Compensation - Competitive salary + equity in a high-growth startup. Comprehensive Benefits - Healthcare, dental, vision coverage. Work With the Best - Join a world-class team of engineers and builders. If you've read until here, send me an email with your favorite song 😊

About Soff Soff is the AI agent workforce for the physical world. We bridge the gap between data intelligence and industrial execution. By deploying a specialized workforce of AI agents orchestrated by a central intelligence, we give enterprises the power to automate mission-critical tasks with absolute precision. Starting with Sales. Soff evolves with every transaction, turning operational friction into a competitive edge so sales teams stop firefighting and start growing the company. About the Role You will join as our Founding AI Product Manager. You'll work closely with the founder, engineers, and customers to define what Soff builds and why. You'll own the product end-to-end — from how our AI agents process RFQs and match part numbers to how quotes flow back through legacy ERP systems. You'll be the connective tissue between deep customer workflows and engineering execution. What you'll do Own the product roadmap for Soff's AI agents — autonomous context-aware conversation, part matching, quote generation, and ERP sync Work directly with industrial customers to deeply understand their operations, then translate that into clear product bets Define how our AI agents handle edge cases, exceptions, and multi-step workflows — and design feedback loops that make the system smarter over time Set prioritization and sequencing across customer requests, technical debt, and new capabilities to maximize impact Own the ERP integration roadmap — decide which systems to support next and work with engineering to build repeatable integration patterns Partner with engineering on LLM pipeline decisions, part number matching accuracy, and agentic email processing reliability Ship. Constantly. We're a small team and you'll have enormous leverage on what gets built What we want Anything it takes mentality. Together, we do what it takes to win customers and build the right product. Builder, not bureaucrat. You've shipped real products, ideally from scratch. Founder experience or first-PM-at-a-startup experience is a strong plus. Technically fluent. You're not writing production code, but you can read it, reason about LLM pipeline tradeoffs, and hold your own in architecture discussions. Technical degree or equivalent strongly preferred. Domain-curious. You're excited — not intimidated — by learning ERP systems, fastener encoding schemes, and B2B distribution workflows. You find unglamorous industries fascinating when there's a massive problem to solve. Sweats the details. Product quality in our space means getting part numbers right, handling ERP edge cases, and never dropping a customer's order. You care about the last 5%. Thrives in ambiguity. We're a startup. Many things change, pretty dramatically, very quickly. You find that energizing. Excellent communicator. You can talk to a family-owned fastener distributor in the morning and whiteboard system architecture with engineers in the afternoon. Why Join Soff? We're growing massively and are backed by Silicon Valley's best investors (Y Combinator, General Catalyst, etc.) Ownership & Autonomy — You're the founding PM. You'll shape the product org from the ground up. Real Impact — Industrial distribution is a $6T+ market running on phone calls and manual data entry. Your work transforms how real businesses operate. Top-Tier Compensation — Competitive salary + equity in a high-growth startup. Comprehensive Benefits — Healthcare, dental, vision coverage. Work With the Best — Join a world-class team of engineers and builders. If you've read until here, send a note with your favorite song 😊

About Soff Soff is the AI agent workforce for the physical world. We bridge the gap between data intelligence and industrial execution. By deploying a specialized workforce of AI agents orchestrated by a central intelligence, we give enterprises the power to automate mission-critical tasks with absolute precision. Starting with Sales. Soff evolves with every transaction, turning operational friction into a competitive edge so sales teams stop firefighting and start growing the company. About the Role At Soff, engineers own tasks end-to-end. Every engineer is expected to be a part-time product manager. We're looking for people who want to grow and deeply care about their work! What We're Looking For Full ownership — own and grow! Strong generalist — you're excellent on either the front end or back end, and comfortable working across the stack Front-end expertise with TypeScript and Next.js, including performance, UX, and clean architecture Back-end experience with TypeScript, building reliable, scalable systems Product-minded engineer who understands tradeoffs between speed, quality, and scale You've overcome hardships in life. What You'll Do Build and own entire parts of the product Design, implement, and ship features end-to-end — from UI to APIs to infrastructure Help optimize and scale agents, improving latency, reliability, and cost Ship to prod every day, multiple times, and iterate based on real user feedback Why Join Soff? We're growing massively and are backed by Silicon Valley's best investors (Y Combinator, General Catalyst, etc.) Ownership & Autonomy - Take full ownership of projects and ship fast. Top-Tier Compensation - Competitive salary + equity in a high-growth startup. Comprehensive Benefits - Healthcare, dental, vision coverage. Work With the Best - Join a world-class team of engineers and builders. If you've read until here, send me an email with your favorite song 😊