Seam

Partner Growth/Enablement Manager Who we are About Seam Seam builds the infrastructure that connects software to the physical world through smart device connections. Seam allows software companies to orchestrate operations in physical spaces through everyday experiences like unlocking doors, managing climate, and monitoring properties from anywhere around the globe. Our customers include property software companies that manage hotels, short-term rentals, apartment buildings, commercial offices, gyms, and co-working spaces. If you’ve ever checked into an Airbnb with a pin code, you’ve probably used Seam without realizing it. Rather than integrate with every smart device manufacturer in their market, these software companies can complete one integration with Seam to connect to any smart lock, thermostat, or sensor. We also provide all of the UI they need to connect, organize, and manage these devices inside their apps. Our API and prebuilt UI flows are used by our property software customers, the buildings they support (i.e. hotels), and the guests or tenants of those buildings. Seam is backed by Tiger Global, Root Ventures, YC, founders from WhatsApp, Flexport, and execs at Stripe, Plaid, Fastly, Airbnb, and many more. About the role This is an exciting opportunity to lead the architecting/building of the processes that will help our customers ramp as fast as possible and thrive with Seam. You’ll partner closely with sales, product, marketing, and engineering to create an essential piece of our GTM team. As a Partner Growth/Enablement Manager at Seam, you’ll be the primary point of contact for our customers after implementation with your north star metric being time to 100% of deal value. You will also be responsible for contract renewals, identifying upsell/cross-sell opportunities, and generally customer satisfaction. Since we are a white-labeled/embedded product, you will work closely with our customers’ marketing, sales, and product teams to ensure they are positioning Seam to their customers in the best way to quickly ramp adoption of our products. What you’ll do With your blend of technical expertise and customer-facing skills, you’ll be a critical part of Seam by helping customers reach their 12-month deal values and being their main point of contact post-implementation. Lay the foundation for a scalable growth and customer success motion by building playbooks and repeatable best practices that help us: Reduce beta launch to 12-month deal value timelines. Ensure high contract renewal rates. Identify upsell/cross-sell opportunities. Act as the primary point of contact for customers post-implementation, drive customer satisfaction, and host QBRs for our largest customers. Deeply understand how our customers market and sell our products to their customers and work with Seam’s sales and marketing teams to create and implement onboarding + growth playbooks. Share customer feedback directly to Product and Engineering, helping shape our roadmap and ensuring the platform evolves with real-world needs. Occasionally, travel to customer offices and conferences to connect with customers in-person. Who you are Qualifications 5+ years of experience as a Growth Manager or similar role. Comfortable understanding and selling technical products like APIs, embeddable products, pre-built UI flows, etc. Experience building growth and customer success processes, playbooks, onboarding flows, QBRs, etc. Exceptional written/verbal communication skills with comfort presenting in front of customers 1:1 and in small groups. Experience with data-driven sales and growth processes to understand bottlenecks and drive change. Clear examples of working autonomously with a high level of ownership and accountability. Experience working in small, fast moving startup environments. Excited to work in person with the team in San Francisco

Senior/Staff Product Engineer About the role We're looking for a Senior or Staff Product Engineer who loves building APIs that make hardware simple. You'll work on the core challenge of Seam: abstracting away the chaos of hundreds of device APIs into something developers actually enjoy using. You'll integrate locks, thermostats, cameras, and sensors from dozens of manufacturers. You'll build the abstractions that hide Z-Wave complexity, manufacturer quirks, and protocol differences. You'll ship features from backend to frontend, talk directly to customers in Slack, and own products end-to-end. This role is perfect if you get excited about making messy things clean, shipping fast, and building products developers love. What you'll work on Device Integrations - Build and improve integrations with IoT devices across manufacturers and protocols. Create reusable abstractions that scale. Customer-Facing APIs - Design and ship APIs and SDKs that thousands of developers rely on daily. Make the complex simple. 0-1 Products - Identify opportunities and build new products from scratch. Recent example: our access scheduling system that handles millions of temporary codes. Enterprise Connectors - Build direct integrations with enterprise customers' systems. Make Seam plug-and-play for large deployments. Customer Success - Jump into customer Slack channels, fix bugs in real-time, gather feedback, and ship improvements based on what you learn. Qualifications 7+ years software engineering with strong backend focus Expert TypeScript/JavaScript Deep REST API design experience PostgreSQL proficiency Track record of integrating third-party APIs at scale Experience shipping customer-facing products Comfortable with React/frontend when needed Preferred Qualifications IoT or hardware integration experience Familiar with device protocols (Z-Wave, Zigbee, MQTT) Built developer tools or SDKs Experience with real-time systems Why Seam? We're making the physical world programmable. If you've used a code to enter an Airbnb or had your office thermostat adjust automatically, you've probably used Seam. You'll work with our Smart Home team that is based in Europe but will work directly with a PM that is in SF, you may have some early morning calls (8-9am) but otherwise work hours are PST.  We value written communication, simple solutions, and shipping fast. Team includes alums from Nest, Apple, Stanford, YC. Backed by Tiger Global and founders from Stripe, Plaid, Airbnb. About You Customer-obsessed - You'll talk to customers daily and love it Builder mindset - You see opportunities and ship solutions Pragmatic - You know when perfect is the enemy of good Clear communicator - You can explain complex integrations simply Autonomous - You own problems end-to-end Interview Process Technical screen (45 min) Technical deep dive + API design (60 min) Product & customer focus (45 min) Paid work trial day with the team or on-site loop Benefits 100% employer-paid health insurance + 75% dependent coverage 401K, family-building support, mental health services Generous PTO $190k - $230k base + meaningful equity (Senior/Staff level dependent) Hybrid role in San Francisco (In office 3x a week), collaborating with our global team

Developer Relations Lead - Content & Enablement Who we are About Seam Seam builds the infrastructure that connects software to the physical world. With Seam, companies create products that automate spaces, streamline operations, and elevate everyday experiences—like unlocking doors, managing climate, and monitoring properties from anywhere. About the team We power smart devices in the real world, from door locks to thermostats. If you’ve ever checked into an Airbnb with a code, you’ve likely used Seam. Our customers include property management platforms, commercial integrators, and startups building for offices, gyms, and co-working spaces. We provide APIs, SDKs, hosted UIs, and tools that let developers build connected experiences quickly and reliably. You’ll join a team of engineers, designers, and product managers focused on simplifying automation across devices and environments. What you’ll do You’ll own how developers learn, explore, and build with Seam. From documentation to sample apps, you’ll create resources that reduce time-to-first-success, clarify integration paths, and showcase what’s possible with our platform. This role blends developer education, content architecture, and light-touch advocacy. You’ll work closely with product and engineering, translating what they ship into materials that drive understanding, engagement, and adoption. Responsibilities Collaborating with engineering, product, and marketing to create and revise documentation that makes work simpler, more pleasant, and more productive for developers and builders. Creating content, including API, SDK, and CLI documentation, code snippets, sample apps, tutorials, release notes, and posts for our developer changelog and blog. Building content strategy and information architecture to drive platform engagement, enablement, and growth. Engage with developers at customer companies and incorporate their feedback into our documentation. Streamline the documentation pipeline by using tools like AI, static site generators, and internal automations to accelerate content creation and maintenance. Who you are Qualifications Proven ability to explain complex technical concepts in clear, approachable language Experience writing developer-facing documentation, guides, or tutorials Strong understanding of API design, client libraries, SDKs, and integration workflows Comfortable building example apps and validating code samples in JavaScript or similar languages Familiar with common developer tools and workflows (e.g., GitHub, Postman, curl, CI/CD, static site generators) Able to engage with developers in support channels, on GitHub, or in direct customer conversations Skilled in structuring content to support both exploration and task-based navigation (e.g., strong sense of information architecture) Comfortable using AI tools to prototype content, validate examples, or reduce maintenance overhead Bonus: familiarity with IoT systems, API platforms, or developer-facing SaaS products Bonus: Comfortable with JavaScript or TypeScript to build or improve documentation tools or UI Bonus: experience contributing to developer experience strategy, naming, or onboarding flows Work in person from our San Francisco office (preferred) or available to work within PST timezone

Senior Platform Engineer Why Seam? We build IoT infrastructure that powers smart devices globally. If you've used a code to enter an Airbnb, you've probably used Seam. Our customers range from startups to public companies. Platform engineering here is a force multiplier—you'll directly impact every customer and every line of code we ship. Our team includes alums from Nest, Apple, Stanford, YC. Backed by Tiger Global, Root VC, and founders from Stripe, Plaid, Airbnb. About the role We're looking for a Senior Platform Engineer to join our 3-person platform squad. You'll own the systems that make our engineering team productive and our APIs reliable. Your focus: build efficient TypeScript tooling that lets engineers ship device integrations in days instead of weeks, create fast testing infrastructure, scale our background workers, and improve observability across our platform. We're growing rapidly into enterprise and need rock-solid infrastructure without sacrificing developer velocity. We value pragmatism over perfection. Ship fast, learn quickly, iterate. You should be comfortable diving deep into TypeScript, optimizing PostgreSQL queries, and teaching the team what you learn. What you'll work on Platform Infrastructure - Design systems handling millions of API requests and complex background jobs for device communications Developer Experience - Build TypeScript tooling and frameworks that accelerate integration development, improve code sharing, create abstractions that let engineers ship faster Performance & Scale - Optimize PostgreSQL queries, design caching strategies, ensure our platform handles 10x growth Testing & Reliability - Transform testing from bottleneck to competitive advantage   About You We look for people with sharp minds with kind souls. You are: Self-driven - identify problems before they're assigned Pragmatic - ship solutions that work today, build for tomorrow Collaborative - work closely with product engineers Clear communicator - explain complex systems simply Qualifications 5+ years backend engineering with platform/infrastructure focus Expert TypeScript and PostgreSQL (query optimization, scaling) Strong distributed systems and background job processing experience Experience building fast, reliable CI/CD pipelines Infrastructure as code experience ## Preferred Qualifications Experience building developer tooling and frameworks API-first or developer tools company background Observability tools (DataDog, Grafana)   Interview Process Technical screen (45 min) System design (45 min) Paid work trial day with the team   Benefits 100% employer-paid health insurance + 75% dependent coverage 401K, family-building support, mental health services Generous PTO Daily lunch in SF office $170k - $220k base + meaningful equity In-person role in San Francisco

Solutions Engineer Who we are About Seam Seam builds the infrastructure that connects software to the physical world through smart device connections. Seam allows software companies to orchestrate operations in physical spaces through everyday experiences like unlocking doors, managing climate, and monitoring properties from anywhere around the globe. Our customers include property software companies that manage hotels, short-term rentals, apartment buildings, commercial offices, gyms, and co-working spaces. If you’ve ever checked into an Airbnb with a pin code, you’ve probably used Seam without realizing it. Rather than integrate with every smart device manufacturer in their market, these software companies can complete one integration with Seam to connect to any smart lock, thermostat, or sensor. We also provide all of the UI they need to connect, organize, and manage these devices inside their apps. Seam is backed by Tiger Global, Root Ventures, YC, founders from WhatsApp, Flexport, and execs at Stripe, Plaid, Fastly, and Airbnb, and many more. About the role As the founding solutions engineer at Seam, you’ll be the primary technical point of contact for our customers through both sales and post-sales implementation and support. You will leverage your technical expertise to help solve technical onboarding and usage problems for our customers and influence Seam’s product direction. You will play a pivotal role in building out a scalable and best-in-class technical GTM function, working closely with sales, product, engineering, and marketing. What you’ll do With your blend of technical expertise, communication skills, and customer empathy, you’ll be a critical part of the Seam team by moving customers through our implementation funnel and providing support to customers throughout the sales, implementation, and post-implementation processes. Act as the primary technical point of contact for customers evaluating, onboarding, and ramping with Seam. Understand their needs and design solutions that align with their infrastructure using Seam’s platform. Partner with Sales to plan and execute post-sales implementations, ensuring customers onboard quickly and realize value from the platform. Develop and maintain internal and external technical guides to streamline pre- and post-sales workflows. Support product configuration and deliver minor technical changes required for customer implementations. Support our customers post-implementation by troubleshooting any support inquiries and triaging requests as needed to engineers. Get creative. Help us discovery new ways of working with customers to embed our products inside of theirs to accomplish their goals. Feed customer feedback directly to Product and Engineering, helping shape the roadmap and ensuring the platform evolves with real-world needs. Lay the foundation for a scalable Solutions Engineering function by building playbooks and repeatable best practices. Occasionally, travel to customer offices in person for technical deep dives and solutions architecting sessions. Who you are Qualifications 5+ years of experience as a Solutions Engineer, Sales Engineer, Solutions Architect, or similar role. A track record of working directly with customers of varying sizes that have varying levels of technical proficiency. Proficiency coding in [TBD]. Strong written and verbal communication and interpersonal skills with comfort presenting in front of customers 1:1 and in small groups. An organized, self-starter approach with an eye for finding creative ways to get projects to the finish line. Comfortable in a small and fast moving startup environment. Excited to work in person with the team in San Francisco

We are looking for software engineers, preferably proficient in TypeScript. We prefer people who are comfortable in a full-stack role and have superhero strengths in building scalable backends. We play with a lot of hardware and spend a lot of time thinking about developer UX. We like written communications. We prefer to keep things simple and don't overthink first implementations. You should generally be curious, comfortable with the unknown, love experimentation, and be able to move fast. Below is a quick description of some of our projects. Backend API Our high-level goal is to build a device/manufacturer agnostic integration layer that connects to various devices and exposes their functionality through a simple API. This task involves integrating dozens of different IoT brands and their protocols (Z-Wave, Zigbee, BACnet, OEM API...etc) and neatly organizing them amongst common functionality. We spend a lot of time building this part of our stack. Client Libraries & APIs Our customers tend to be quite technical and some of them even contribute code to our SDKs. In general, we spend a lot of time creating tools and client libraries to make interfacing their applications with devices easier. We strive to standardize device functions across brands and hide all the nasty complexity away. For example, below is an example from our TypeScript library: import Seam from "seamapi"; // Seam will automatically use the SEAM_API_KEY environment variable if you // don't provide an apiKey to `new Seam()` const seam = new Seam(); const { devices: [someLock] } = await seam.locks.list(); // If the lock is opened, lock it, else unlock it. Code works irrespective of the brand. if (someLock.properties.locked) { await seam.locks.unlockDoor(someLock.device_id); } else { await seam.locks.lockDoor(someLock.device_id); } You can read more about how we strive to standardize device functions across brands here. Alternatively, you can also play with our client libraries below: Javascript/TypeScript → npm install seamapi Python → pip install seamapi Ruby → gem install seamapi Qualifications: 4+ years of full-stack development experience with expertise in TypeScript. Strong in SQL, particularly with PostgreSQL, including schema design, query optimization, and performance tuning. Familiarity with SRE principles, including incident management, monitoring, and system reliability. Experience in designing and maintaining scalable backend APIs and client libraries, with a focus on performance, reliability, and developer experience. You maintain a healthy balance between perfectionism and actually getting stuff done Preferred Qualifications Prior experience working with both high growth stage private start ups and larger scale companies. Previous experience or interest in IoT, hardware integration, or related fields is a bonus.

Senior Product Designer Who we are About Seam Seam builds the infrastructure that connects software to the physical world. With Seam, companies create products that automate spaces, streamline operations, and elevate everyday experiences—like unlocking doors, managing climate, and monitoring properties from anywhere. Our customers include property management platforms, commercial integrators, and startups building for offices, gyms, and co-working spaces. If you’ve ever checked into an Airbnb with a code, you’ve probably used Seam without realizing it. Seam is backed by Tiger Global, Root Ventures, YC, founders from WhatsApp, Flexport, and execs at Stripe, Plaid, Fastly, and Airbnb, and many more. About the role As the lead product designer at Seam, you’ll define how our platform looks, feels, and works. Our product extends beyond the API—we provide SDKs, embeddable components, hosted UIs, dashboards, and consumer apps. These are the touchpoints where customers and their users experience Seam, and design is central to making them clear, intuitive, and trustworthy. You’ll set the foundation for our brand identity, design system, and product design practices as we expand into new areas. The challenge is to create products powerful enough for organizations managing millions of devices, yet approachable for anyone to use. Success in this role means shaping experiences that feel effortless without sacrificing depth, and establishing a design culture that raises the bar for usability and polish across the company. What you’ll do You’ll lead design across Seam’s core product surfaces, from the dashboard and embeddable components to hosted UIs and consumer apps. You’ll translate technical workflows into approachable, polished experiences that customers trust and developers enjoy. You’ll collaborate closely with product and engineering to make sure design decisions are grounded in customer needs and ship quickly without losing clarity or quality. Along the way, you’ll establish systems, patterns, and standards that keep design consistent and scalable as Seam grows. Responsibilities Own design end-to-end, from early concepts to polished interfaces in production. Build and maintain systems, patterns, and standards that keep design fast and consistent. Partner with product managers, engineers, and leadership to align design decisions with company goals. Communicate concisely and clearly with teammates, balancing autonomy with collaboration. Model resourcefulness by moving fast, finding creative solutions, and navigating constraints. Who you are Qualifications 5+ years of product design experience, ideally across both SaaS dashboards and consumer apps. Strength in interaction design, visual design, and systems thinking. Experience designing for technical products, developer tools, or complex workflows. Comfort owning design end-to-end as the only designer on the team. Strong portfolio demonstrating clear, elegant solutions to complex problems. Excited to work in person with the team in San Francisco