Retool

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.  At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.  Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!  WHY WE’RE LOOKING FOR YOU We’re not slowing down and to help us reach our goals you’ll own a portion of Retool’s largest-by-revenue segment: enterprise. You and our Sales Development team will build your pipeline and you’ll collaborate with our deep bench of Sales Engineers to win six and seven-figure deals.  You’re comfortable running point on key deals, managing a book of business, and building a playbook for future team members. You’re adept at listening to and engaging with, engineers—our buyers—and have the know-how to navigate technical discussions and decisions. You’ll bring best practices, deep sales acumen, and a drive to close big deals quickly.  WHO YOU'LL WORK WITH You’ll work with our team of Sales Engineers (who are engineers themselves!), other Account Executives, and our SDR team. You’ll dive into sales forecasting meetings, partner with our sales leads, Head of Sales, CEO, and CTO to close banner deals and work cross-functionally with Marketing and Engineering.  You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and partake in some occasional but well-intentioned sarcasm. If this sounds like you, we’d love to hear from you! IN THIS ROLE, YOU'LL: Identify and qualify leads and develop them into high-value opportunities Build relationships and establish communications at the highest executive levels in your accounts to understand their needs and priorities, and to speed up and simplify the deal process Own the closing process, including negotiations and procurement activities Keep Salesforce up to date with customer information, forecasts, and pipeline data so we can learn more about our business and our sales process Develop and execute a strategic plan to meet monthly, quarterly, and annual revenue objectives Work with technical stakeholders and executives to identify opportunities for Retool to accelerate Engineering within their org  Partner with sales engineers and the executive team to create relationships within all levels of key accounts  Collaborate with Engineering to identify and deploy new features to continuously increase the value of Retool THE SKILLSET YOU'LL BRING: Experience consistently hitting quota of $1.5M+ of ARR per year 10+ years of total sales experience, 3-5+ years of enterprise closing experience with developer tools, cloud infrastructure, databases, or business intelligence  A track record of success driving consistent activity, pipeline development, and quota achievement A solution-based approach to selling and the ability to manage a complex sales proces

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.  At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.  Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!  WHY WE’RE LOOKING FOR YOU We’re not slowing down and to help us reach our goals you’ll own a portion of Retool’s largest-by-revenue segment: enterprise. You and our Sales Development team will build your pipeline and you’ll collaborate with our deep bench of Sales Engineers to win six and seven-figure deals.  You’re comfortable running point on key deals, managing a book of business, and building a playbook for future team members. You’re adept at listening to and engaging with, engineers—our buyers—and have the know-how to navigate technical discussions and decisions. You’ll bring best practices, deep sales acumen, and a drive to close big deals quickly.  WHO YOU'LL WORK WITH You’ll work with our team of Sales Engineers (who are engineers themselves!), other Account Executives, and our SDR team. You’ll dive into sales forecasting meetings, partner with our sales leads, Head of Sales, CEO, and CTO to close banner deals and work cross-functionally with Marketing and Engineering.  You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and partake in some occasional but well-intentioned sarcasm. If this sounds like you, we’d love to hear from you! IN THIS ROLE, YOU'LL: Identify and qualify leads and develop them into high-value opportunities Build relationships and establish communications at the highest executive levels in your accounts to understand their needs and priorities, and to speed up and simplify the deal process Own the closing process, including negotiations and procurement activities Keep Salesforce up to date with customer information, forecasts, and pipeline data so we can learn more about our business and our sales process Develop and execute a strategic plan to meet monthly, quarterly, and annual revenue objectives Work with technical stakeholders and executives to identify opportunities for Retool to accelerate Engineering within their org  Partner with sales engineers and the executive team to create relationships within all levels of key accounts  Collaborate with Engineering to identify and deploy new features to continuously increase the value of Retool THE SKILLSET YOU'LL BRING: Experience consistently hitting quota of $1.5M+ of ARR per year 10+ years of total sales experience, 3-5+ years of enterprise closing experience with developer tools, cloud infrastructure, databases, or business intelligence  A track record of success driving consistent activity, pipeline development, and quota achievement A solution-based approach to selling and the ability to manage a complex sales proces

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.  At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.  Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!  WHY WE’RE LOOKING FOR YOU:   Our engineering leaders are at the forefront of Retool’s product development, bridging the gap between engineering excellence and customer impact. We look for leaders who not only bring strong technical expertise but also the strategic vision to shape Retool’s product direction, balancing day-to-day execution with long-term thinking. In this role, you’ll lead Retool’s Evaluations & Observability platform. You’ll own setting the bar for what “good” looks like across our newly-launched Assist experience, making sure it works and works consistently, at scale. You’ll build the systems, tools, and culture that let us measure, understand, and improve quality in real time, driving relentless iteration across everything we ship. You’ll guide engineers focused on: Evaluation platforms: building the frameworks that let us test and compare performance across LLM providers and model versions Quality systems: defining and enforcing rubrics, metrics, and evaluation loops that answer the hardest question in AI: “Is this actually good?” Data curation: managing the datasets that power and test our AI models, sourced from real-world usage to keep our systems grounded and relevant Search & retrieval quality: owning the retrieval layer that underpins both AI and non-AI experiences ensuring results are relevant, accurate, and fast Reusable AI quality infrastructure: creating the building blocks (evaluation tools, pipelines, and feedback systems) that other teams can leverage to maintain quality across Retool’s AI surface area Culture of continuous improvement: embed a data-driven approach to AI quality, where experimentation and measurement are the default as we scale our capabilities IN THIS ROLE, YOU WILL: Communicate and collaborate effectively with Product and other Engineering counterparts Manage a team of engineers; support the team by identifying growth opportunities, providing continuous feedback, and performance management as appropriate Understand the needs of our Assist roadmap, helping define rubrics & automated systems that allow engineers to iterate quickly on product features, with confidence Establish and define your team's strategy to ensure execution maximizes business impact Introduce scalable, repeatable processes that help engineering and product teams deliver a successful product Partner with recruiting on building out a diverse team of exceptionally motivated engineers THE SKILLSET YOU'LL BRING:  3+ years of experience successfully leading and managing teams Familiarity with AI evaluation & observability systems – we use Braintrust, but exposure to general evaluation

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.  At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.  Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!  WHY WE’RE LOOKING FOR YOU We’re looking for a Product Designer to lead design for some of Retool’s most foundational platform systems—while helping define how AI flows through the product in ways that feel powerful, dependable, and secure. This role sits at the intersection of platform design, systems thinking, and applied AI. You’ll design the primitives and abstractions that enable companies to adopt, scale, and rely on Retool across their entire organization—now with AI woven directly into how builders connect data, scale systems, and ship mission-critical applications faster. You’ll work on complex systems, and foundational product areas like data connectivity, governance features, and AI.  At Retool, designers at this level operate with significant autonomy and influence. You’ll help set product direction, shape long-term platform strategy, and raise the bar for both design craft and systems quality. We’re constantly navigating the tension between convention and configuration, between technical expressiveness and conceptual simplicity—and now, between automation and control. You’ll join an experienced, collaborative design team that values research, rigor, critique, and iteration, and a company that treats design as a strategic partner in how the product evolves. IN THIS ROLE, YOU’LL Lead design for core platform systems that support large, complex customers and long-term product scale Define and evolve product abstractions that make technically complex capabilities—including AI-powered workflows—intuitive, composable, and durable Design end-to-end experiences for connecting, configuring, and managing data sources, permissions, authentication, and infrastructure, with AI thoughtfully embedded where it adds real leverage Apply systems thinking to ensure AI experiences integrate cohesively across product surfaces, rather than living as isolated features Partner closely with product and engineering to shape roadmap direction, technical tradeoffs, and long-term platform and AI strategy Produce high-quality design artifacts—from early exploration through detailed execution—to bring platform and AI concepts into production Influence design quality beyond your immediate scope through critique, mentorship, and design reviews Contribute to and evolve Retool’s design system, ensuring it supports scalable patterns Help define design processes and standards that enable teams to build cohesive, high-quality platform and AI experiences at scale THE SKILLSET YOU’LL BRING A strong portfolio demonstrating senior or staff-level impact, with 6+ years of experience owning complex, systems-heavy product areas Prove

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.  At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.  Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!  WHAT YOU’LL DO We’re looking for a Product Manager to help define and scale the next generation of automation at Retool. You’ll lead the evolution of Retool’s automation capabilities—including workflows, integrations, and AI-driven agents—expanding our platform beyond internal apps into end-to-end process orchestration. You’ll operate in a highly ambiguous, fast-moving space: forming a strong point of view on where automation and AI are heading, identifying the highest-leverage product bets, and driving them from early concept through customer adoption. This role sits at the intersection of platform, developer experience, and applied AI—and will help shape automation as a core pillar of Retool’s product strategy. You’ll operate at the frontier of applied AI and workflow orchestration: deciding when AI should act autonomously, where humans stay in the loop, and how teams debug, trust, and scale automated systems. The problems are open-ended, the surface area is large, and the impact is foundational to Retool’s platform strategy. WHO YOU’LL WORK WITH You’ll join Retool’s Product team, collaborating closely with engineers, designers, and go-to-market leaders building the future of internal software. The team is senior, fast-moving, and deeply technical, with experience across high-growth startups and large-scale platforms. The Automation team is responsible for extending Retool beyond internal applications into workflow orchestration and AI agents—powering everything from backend operations to autonomous system coordination.  THE SKILLSET YOU’LL BRING 6+ years of product management experience, ideally with complex workflows, platforms, or developer-facing products A point of view on AI-first automation and how intelligent systems should behave in production environments Experience shipping complex, multi-step systems that integrate across services, and tools Comfort operating at a low level of abstraction with engineers on execution models, state management, and system reliability Strong synthesis skills—you can distill noisy customer signals and technical constraints into a clear strategy Bias toward action: you balance long-term vision with pragmatic execution over 6–12 month horizons A collaborative, low-ego work style with the ability to influence cross-functional partners and executives  For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.  At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.  Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!  WHY WE'RE LOOKING FOR YOU Retool started as a way to address obstacles with internal tools and has grown into a company that solves internal tooling for thousands of companies (big and small). We’ve done a lot with a little–we have a growing engineering team and a laundry list of features and foundational improvements we want to tackle.  To continue our fast-paced growth, we need to build a world-class engineering team. You’ll help us get there by owning end-to-end projects, talking with customers, and ultimately supporting the growth of Retool the product and the business.  WHAT YOU'LL DO  We’re a tool built by engineers for engineers. You will work on features that impact thousands of customers globally and have the ability to change how applications are built across all parts of the stack. You’ll meet with internal counterparts to enhance customer thinking and partner closely with product on building out features. You’ll have a large impact on new features or improve performance on thousands of customers' applications.  Retool is built primarily in JavaScript and TypeScript, Node.js on the backend, and React on the frontend. We’ll look to you to bring your experience to build within this environment and impact our codebase. You’ll also engage in technical decision-making with the team, participate in planning, and help our engineering team expand its skillset. To that end, you’ll also play a key role in helping us grow the team through interviewing potential new team members.  WHO YOU'LL WORK WITH As an engineer, you will work closely with product and design teams to build, ship, and iterate new features. We’re a hard-working, passionate bunch who are motivated by collaboration, strong results, and bringing the impact of Retool to our customers. When we’re in the office, we enjoy eating lunch (and occasionally dinner!) together, and we’ve been known for our lively game nights. But at the root of it all, we come together to show our customers and not-quite-yet customers how Retool can make them and their companies more efficient and successful. If this sounds like a fit, we’d love to hear from you!  IN THIS ROLE YOU'LL Improve the UX of the Retool core editor, which involves plenty of interesting problems, both technical (e.g. "how do we implement our drag and drop system in a performant way?") and otherwise (e.g. "how do we handle the pushing of existing components when dragging new components on?") Expand the types of applications that you can build into different parts of the development process  Debug customer problems + build features for them (e.g. "the Google Sheets integration doesn't support

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.  At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.  Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!  WHY WE'RE LOOKING FOR YOU At Retool, our mission is to radically accelerate how software gets built. That mission takes on a new dimension with AI. The rise of LLMs and AI agents doesn’t just make software faster to build – it changes what software is and how it operates. Thousands of companies already rely on Retool to run their internal tools and workflows. Now, those same companies are looking to harness AI to make those workflows smarter, faster, and more autonomous. Retool is uniquely positioned to help them do that safely and powerfully. We’re building the platform that lets every business create AI agents that act on real data and systems – and we’re looking for engineers excited to shape this new era of intelligent automation. WHAT YOU'LL DO You’ll help build Retool’s Agents product – a platform that lets customers create and deploy AI agents that act on real business data and systems. You’ll define how customers automate complex workflows with LLMs, shape the primitives for agent orchestration and monitoring, and partner with product, design, and AI infrastructure teams to bring them to life.  Some examples of what you might work on: Modifying our agent orchestration system to handle new modalities like voice, images, or files Building abstractions so users can customize agent interactions for their business processes Adding long-term memory and learning capabilities while maintaining strict data access boundaries Designing new mechanisms for human approval and interaction within agentic systems Retool is built primarily in JavaScript and TypeScript, Node.js on the backend, and React on the frontend. We’ll look to you to bring your experience to build within this environment and impact our codebase. You’ll also engage in technical decision-making with the team, participate in planning, and help our engineering team expand its skillset. To that end, you’ll also play a key role in helping us grow the team through interviewing potential new team members. Check out Retool Agents to see what we’re building. WHO YOU'LL WORK WITH As an engineer, you will work closely with product and design teams to build, ship, and iterate new features. We’re a hard-working, passionate bunch who are motivated by collaboration, strong results, and bringing the impact of Retool to our customers. When we’re in the office, we enjoy eating lunch (and occasionally dinner!) together, and we’ve been known for our lively game nights. But at the root of it all, we come together to show our customers and not-quite-yet customers how Retool can make them and their companies more efficient and successful. If this sounds like a f

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.  At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.  Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!  WHY WE'RE LOOKING FOR YOU Retool started by addressing obstacles with internal tools and has grown into a company that solves internal tooling for thousands of companies (big and small). Now, with AI-native capabilities, we’re going a step further: transforming how humans interact with software entirely. We’re hiring AI Product Engineers to help us push the boundaries of what’s possible with LLMs in the hands of developers. If you’re passionate about building productized AI experiences—fast, reliable, and deeply usable—we want to talk. WHAT YOU'LL DO As an AI Product Engineer, you’ll work across product and infrastructure layers to ship developer-facing AI features that feel like magic—intelligent, fast, and deeply embedded into the act of building software. You might: Build generative UIs that let users create real apps from natural language Improve the performance, observability, and safety of our internal model architecture Extend our AI evaluation systems to support smarter ranking, feedback loops, and product metrics Develop patterns for retrieval-augmented generation (RAG), few-shot prompting, and agentic architecture. Contribute to building internal tools that help us accelerate iteration on AI features and workflows You’ll work in a TypeScript + Node.js + React stack, but we value strong engineering fundamentals over specific frameworks. You should be comfortable navigating the full stack, even if you lean more frontend or backend. THE SKILLSET YOU'LL BRING 3+ years of professional software engineering experience A track record of building and shipping real product—not just models or papers Experience working with LLMs and modern techniques (RAG, CoT, few-shot, embeddings, etc.) An eye for product: you care how features work and how they feel Familiarity with vector databases, prompt orchestration tools, and evaluation techniques A pragmatic mindset about what’s scalable and maintainable in production Strong opinions, weakly held—you move quickly but bring others along Bonus: experience building AI features for developer tools or productivity software WHO YOU'LL WORK WITH You’ll join a small, fast-moving AI team inside Retool, working alongside engineers, designers, and PMs who’ve built everything from visual programming systems to compiler infrastructure. You’ll also collaborate with our core product and infra teams as we deepen AI’s role across the platform. We value ownership, speed, and a tight feedback loop with our customers (many of whom are developers themselves). This is a unique opportunity to work at the intersection of AI, developer experience, and product design—with real users

ABOUT RETOOL Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.  At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.  Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!  WHY WE'RE LOOKING FOR YOU: Retool started as a way to address obstacles with internal tools and has grown into a company that solves internal tooling for thousands of companies, from one-person startups to S&P 500 enterprises. We’ve done a lot with a little–we have a rapidly growing engineering team and a laundry list of features and foundational infrastructure pieces we want to tackle.  Retool is in an exciting hyper-growth phase and we need infrastructure engineers to tackle our rapid scaling challenges. These scaling challenges are unique both in scope and in technical complexity as we scale both the company and the product. WHAT YOU'LL DO: In this role, you will be a founding member of our Observability team! You will build, integrate, and evangelize observability platforms and solutions for our products and internal systems. You will drive adoption of these solutions and ensure they drive value for the company. In delivery of these solutions, you will leverage automation and orchestration tooling, along with infrastructure-as-code patterns.  Your core responsibility in this role is to build and deploy observability solutions that make our products highly available, scalable, reliable, observable and delight our customers.   IN THIS ROLE, YOU'LL: Help build a great product that improves productivity of engineers across the globe by several orders of magnitude Design and build observability solutions via collection frameworks, delivery, analysis, and visualization of metrics, logs, and traces Work with engineers, designers, product managers and customer support to instrument and implement observability into our products and internal apps Building orchestration and automation tooling around off-the-shelf solutions (e.g. Datadog), as well as building custom solutions that meet our unique needs Be involved in the development of scalable, distributed software systems that support globally distributed customer base Coach and mentor other SRE/SWE; Provide leadership in iteratively defining & refining development processes as the team grows THE SKILLSET YOU'll BRING: 7+ years of related professional experience, with 2+ years in a lead role for a mission critical platform with high-availability requirements Experience with containerization (e.g. Docker, Kubernetes), infrastructure as code (e.g. Terraform) and observability (e.g. Datadog, Stackdriver, Wavefront, Grafana) stacks A strong understanding of system availability, resiliency, and recoverability Comfortable being a hands-on individual contributor, while at the same time hiring and scaling the team Strong organizational skills with high attention-t