Rally UXR

Role at a glance What: As an Account Executive, you’ll help our customers run better user research and bring the voice of the user into every product decision. Impact: Your work will directly shape how modern product, design, and research teams connect with their users and scale high-quality research. Team: You’ll join our Sales team and partner closely with Product, Design, Research, and Go-To-Market partners. Work style: Remote-first within the United States, with regular async collaboration and optional in-person team onsites. About Rally UXR Rally is the User Research CRM that helps product, design, and research teams talk to their users quickly, safely, and at scale. Our platform automates the unglamorous parts of research—participant recruitment, outreach, screening, scheduling, consent, and incentives—so teams can spend more time learning from customers and less time wrestling with spreadsheets and manual workflows. We’re trusted by UX, product, and research teams at companies like Google, Adobe, Figma, GitLab, MongoDB, Webflow, and others who use Rally to make research a continuous input into product decisions. User research is still an emerging capability inside many organizations and has historically relied on disjointed tools and manual processes. Rally exists to fix that: we’re building the infrastructure layer that makes high-quality research easier to run, easier to scale, and impossible to ignore. We’re backed by leading investors including Y Combinator, Stage 2 Capital, and Canapi Ventures, and we’re growing quickly as more teams realize that continuous research is a competitive advantage. About the team The Rally Sales team is a highly collaborative, user-obsessed group focused on making research smoother for both our customers and their participants. We work closely with UX Researchers, Research Ops leaders, designers, and product managers at some of the world’s most user-centric companies. We use Rally to build Rally – talking to our own users frequently, running studies on our platform, and feeding insights straight into the roadmap. We favor small, empowered teams, high ownership, and a tight feedback loop between customers, product, and engineering. The opportunity Rally is in the middle of a massive shift in how companies run user research: from ad-hoc, one-off projects to continuous learning that informs every product decision. In this role, you’ll help define what that future looks like – for Rally as a product and for the teams who rely on us to run research at scale. You’ll join at a stage where we have a strong product-market fit, a fast-growing customer base, and plenty of hard, interesting problems left to solve. As one of the core members of the Sales team, you’ll build the foundation of Rally’s revenue engine—owning strategic mid-market and enterprise deals and shaping the playbooks, processes, and tooling that future AEs will rely on. You’ll sell a platform that Product, Design, and Research teams need and love, with customers often calling Rally the “light at the end of the tunnel” for research operations. What you’ll do Build and own meaningful relationships with Research and Research Ops leaders at mid-market and enterprise companies, becoming a trusted partner in how they scale user research. Develop targeted, warm outbound strategies to identify, engage, and create opportunities across priority target accounts. Own the full sales cycle from lead to close for mid-market and enterprise companies, including discovery, tailored demos, proofs of concept, negotiation, and closing. Become a Rally and Research Ops expert, leveraging your knowledge of the product and space to advise prospects and design high-impact solutions. Improve our sales process and playbooks based on your experience in the field, helping us continuously refine how we sell Rally. Be the voice of the prospect internally: collaborate with Product to inform roadmap decisions, with Marketing to shape

Role at a glance What: As our first Customer Engineer at Rally, you’ll set Enterprise customers up for technical success, serve as the go-to technical expert on the CX team, and act as a technical resource in pre-sales conversations to help close deals. Impact: You’ll free our product team from technical consulting load, accelerate Enterprise onboarding, and help the world’s most user-centric companies unlock Rally’s full potential. Team: You’ll join our Customer Experience team and partner closely with our CTO, CS Lead, Sales, and Engineering. Work style: Fully remote within the US, async-first collaboration, with regular customer calls and occasional in-person onsites. About Rally UXR Rally is the User Research CRM that helps product, design, and research teams talk to their users quickly, safely, and at scale. Our platform automates participant recruitment, outreach, screening, scheduling, consent, and incentives — so teams can spend more time learning from customers and less time wrestling with manual workflows. We’re now building the next chapter: an AI-native research platform with agents that handle the full research lifecycle. Our Recruitment Agent autonomously handles every step of participant recruitment, from outreach and screening to scheduling and incentives. Trusted by teams at Google, Adobe, Figma, GitLab, Webflow, and others. Backed by Y Combinator, Stage 2 Capital, and Canapi Ventures. About the team Our Customer Experience team is a highly collaborative, user‑obsessed group focused on making research smoother for both our customers and their participants. We work closely with UX Researchers, Research Ops leaders, designers, and product managers at some of the world’s most user‑centric companies. We use Rally to build Rally - talking to our own users frequently, running studies on our platform, and feeding insights straight into the roadmap. We favor small, empowered teams, high ownership, and a tight feedback loop between customers, product, and engineering. The opportunity Rally is becoming an AI-native company — not just in what we build, but in how we operate. We’re shipping agents that transform how the world’s best teams run user research, and we’re changing how we work internally to match. You’ll be the first dedicated Customer Engineer at Rally, defining what great technical consulting looks like as we scale. Our largest Enterprise customers are deploying Rally alongside complex API integrations, SSO setups, and custom workflows. They need a senior technical partner who can meet their engineers and IT teams where they are. At the same time, our pre-sales pipeline needs technical credibility to close. You’ll own both — and as Rally’s agents roll out, you’ll be the person helping customers unlock them. What you’ll do Own technical onboarding and implementation for our largest Enterprise accounts, both as part of paid Professional Services packages and ad-hoc — managing API integrations, SSO configuration, custom workflows, and email deliverability from start to finish. Serve as the primary technical expert on the CX team — answering customer and internal questions across APIs, integrations, AI capabilities, and platform architecture without needing to escalate to Engineering. Partner with our Sales team in pre-sales conversations to provide technical credibility, scope custom implementations, and help close Enterprise deals. Build and ship lightweight internal CX tooling — using Retool, custom integrations, automations, and AI — that helps our team deliver faster and more consistently for customers. Surface product gaps and integration opportunities discovered through customer conversations directly to the product team, acting as a high-signal feedback channel. Help define the playbook for this function — building processes, documentation, and standards for technical consulting and solutions engineering at Rally from the ground up. What you’ll bring Customer Consulting: you've led Enterprise engagem

Role at a glance What: As a Senior Platform Engineer, you'll own and scale the backend systems and data infrastructure that power Rally's core product — enabling our platform to handle hundreds of millions of participant records, billions of events, and the next generation of AI-native research workflows. Impact: Your work will directly determine how fast Rally's product can move. You'll strengthen the systems that every product engineer builds on and ensure our platform can support the ambitious roadmap ahead. Team: You'll join our Platform Engineering team — a small, high-ownership group responsible for the reliability, scalability, and developer experience of Rally's core backend. Work style: Remote-first within the United States, with regular async collaboration and optional in-person team onsites. About Rally UXR Rally is the User Research CRM that helps product, design, and research teams talk to their users quickly, safely, and at scale. Our platform automates the unglamorous parts of research—participant recruitment, outreach, screening, scheduling, consent, and incentives—so teams can spend more time learning from customers and less time wrestling with manual workflows. We're now building Rally's next chapter: an AI-native platform that handles the full research recruiting lifecycle, end to end. Trusted by teams at Google, Adobe, Figma, GitLab, Webflow, and others. Backed by Y Combinator, Stage 2 Capital, and Canapi Ventures. About the team Rally Engineering is a highly collaborative, user-obsessed group focused on making research smoother for both our customers and their participants. We work closely with UX Researchers, Research Ops leaders, designers, and product managers at some of the world's most user-centric companies. We use Rally to build Rally — talking to our own users frequently, running studies on our platform, and feeding insights straight into the roadmap. We favor small, empowered teams, high ownership, and a tight feedback loop between customers, product, and engineering. The opportunity Rally is in the middle of a massive shift in how companies run user research: from ad-hoc, one-off projects to continuous learning that informs every product decision. In this role, you'll help define what that future looks like — for Rally as a product and for the teams who rely on us to run research at scale. You'll join at a stage where we have strong product-market fit, a fast-growing customer base, and plenty of hard, interesting problems left to solve. Rally's platform team owns the critical systems that power everything from participant outreach and scheduling to AI-driven research workflows. As we scale and build out our agentic platform, we need a strong backend generalist who can take ownership of high-impact systems and help the team move faster and with more confidence. What you'll do Own and scale critical backend systems — including data sync pipelines, search APIs, email/SMS delivery, and workflow automation — with a focus on reliability and operational excellence. Drive platform-level projects that unlock new product capabilities: activity feeds, custom objects, rate limiting, tenant isolation, and data enrichment integrations. Collaborate closely with product engineers to identify and eliminate platform bottlenecks, improving the velocity and reliability of feature development across the team. Participate in the shared platform on-call rotation and lead post-incident reviews, improving system observability and resilience over time. Help shape the backend foundation for Rally's agentic platform — ensuring our core systems can support AI agents running research workflows at scale. Influence architectural decisions and establish engineering standards across the backend stack. Mentor engineers through code reviews, technical design discussions, and day-to-day pairing as the team grows. What you'll bring 6+ years of experience building and operating complex backend systems in production, ideally at a

Role at a glance What: As Rally's founding Platform / Infrastructure Engineer, you'll take full ownership of our cloud infrastructure, CI/CD platform, and developer experience — building the foundation that lets our engineering team move fast, ship reliably, and scale into an AI-native future. Impact: You'll be the dedicated owner of Rally's CI/CD platform, Terraform infrastructure, preview environments, and agentic platform foundations — building from the ground up and setting the standard for how we scale. Team: You'll join our Engineering team as the founding member of a dedicated infrastructure function, reporting directly to a founding engineer Melvin, and working closely with leadership. You'll work closely with Platform and Product Engineers across the stack. Work style: Remote-first and able to work within the US timezones, with regular async collaboration and optional in-person team onsites.   About Rally Rally is the User Research CRM that helps product, design, and research teams talk to their users quickly, safely, and at scale. Our platform automates the unglamorous parts of research—participant recruitment, outreach, screening, scheduling, consent, and incentives—so teams can spend more time learning from customers and less time wrestling with manual workflows. We're now building Rally's next chapter: an AI-native platform that handles the full research recruiting lifecycle, end to end. Trusted by teams at Google, Adobe, Figma, GitLab, Webflow, and others. Backed by Y Combinator, Stage 2 Capital, and Canapi Ventures.   About the team Rally Engineering is a highly collaborative, user-obsessed group focused on making research smoother for both our customers and their participants. We work closely with UX Researchers, Research Ops leaders, designers, and product managers at some of the world's most user-centric companies. We use Rally to build Rally — talking to our own users frequently, running studies on our platform, and feeding insights straight into the roadmap. We favor small, empowered teams, high ownership, and a tight feedback loop between customers, product, and engineering.     The opportunity We're hiring our first dedicated infrastructure engineer to take Rally from 1→10 on platform maturity. You'll have end-to-end ownership of CI/CD, developer experience, cloud infrastructure, and the agentic platform foundations that will define Rally's next chapter. Rally is in the middle of a massive shift in how companies run user research: from ad-hoc, one-off projects to continuous learning that informs every product decision. In this role, you'll help define what that future looks like — for Rally as a product and for the teams who rely on us to run research at scale. You'll join at a stage where we have strong product-market fit, a fast-growing customer base, and plenty of hard, interesting problems left to solve.   What you'll do   CI/CD: Evaluate, select, and own Rally's CI/CD platform. Define and track DORA metrics to drive continuous improvement in delivery velocity. Developer Experience: Build on-demand ephemeral preview environments for a large service footprint that can't run locally. Improve inner-loop developer workflows: build times, local tooling, and service scaffolding. Infrastructure ownership: Own Rally's full AWS stack (ECS/Fargate, Aurora PostgreSQL, MSK, DynamoDB), and mature our Terraform IaC — modularization, drift detection, CI for infra changes. Own cost optimization and per-team cost visibility. Observability & reliability: Maintain and evolve Rally's Datadog observability stack. Build automation tools and runbooks to reduce operational toil and accelerate incident recovery. Drive post-incident reviews and translate findings into systemic improvements that prevent recurrence. Security & compliance: Container scanning, secrets management, IAM least-privilege enforcement. Support SOC 2 audit requirements as needed.     What you'll bring 5+ years in infrastructure, platform engineering,