Provision

Formal position title: Account Executive (Toronto, Ontario – In Person) Reports To: The Mid-Market Account Executive will report to the CEO. Company Overview: Provision’s goal is to drastically accelerate productivity in construction. Currently, productivity is hurt by contractual issues that are largely avoidable. Contractors report that half of the disputes that they experience can be prevented. For every dispute avoided, that’s more money in the constructor’s pocket that can be re-invested In productivity. Provision helps constructors reduce disputes by surfacing potential claims before they sign their contracts. We have large ambitions. Our plan is to introduce a series of tools designed to help contractors eliminate claims and disputes all together. And it’s working: we’ve grown from zero revenue to seven figures within a year and are preparing for our next wave of growth. So we’re looking for an empathetic and driven Account Executive to contribute to our team’s mission. You’ll be working directly alongside our CEO, Luigi La Corte. Luigi is a civil engineer by training and worked in infrastructure development. There, he saw contractors large and small struggle to preserve their profits. Job Overview:  We seek a dynamic and driven Mid-Market Account Executive to join our global sales team. In this role, you will identify, pursue, and close new business opportunities within the mid-market. This position is crucial to our mission of increasing the collective output of the construction industry. Your work will support Provision’s goal of becoming the leading solution in the construction risk and requirements industry, ensuring long-term customer success and company growth. Responsibilities and Duties: ●   Sales Strategy: Develop and execute a strategic sales plan to achieve and exceed revenue targets within the assigned market. ●   Prospecting: Identify, prospect, and engage with potential enterprise customers through various channels, including cold calling, emailing, social networking, and attending industry events. ●   Needs Assessment: Conduct thorough needs assessments and present tailored demonstrations of Provision’s platform to key decision-makers. ●   Relationship Building: Build strong relationships with C-level executives and key stakeholders to drive long-term partnerships. ●   Collaboration: Work closely with multiple departments including software engineering and executive leadership. Adept at drawing on appropriate resources to advance deals. ●   Negotiation and Closing: Negotiate and close complex deals, ensuring mutual value and long-term success for Provision and our customers. ●   Market Insights: Stay informed about industry trends, market conditions, and competitors to effectively position Provision’s solutions and identify new opportunities. Qualifications: ●     Mentality: Hunger, grit and resilience. ●     Location: We work in person everyday in Toronto. We know this isn’t everyone’s preference but we find it helps onboard new team members faster, it creates an environment of urgency and helps us get to know each other. ●   Experience: 3+ years of experience in enterprise or mid-market sales, preferably within the software or technology sector. ●   Track Record: Proven track record of consistently achieving or exceeding sales targets and driving revenue growth. ●   Communication Skills: Excellent communication, presentation, and negotiation skills with the ability to articulate complex concepts to diverse audiences. ●   Customer Focus: Strong customer-centric mindset with the ability to build and maintain relationships at all levels of an organization. ●   Language: speaking Spanish as a second language is highly desirable.   Performance Metrics: ●        Revenue Growth: Achieving or exceeding quarterly and annual sales targets for mid-market accounts. ●        Customer Acquisition: Number of new enterprise customers successfully onboarded. ●        Pipeline Development: Maintaining a robust and healt

Company Overview Provision’s goal is to drastically accelerate productivity in construction. Currently, productivity is hurt by contractual issues that are largely avoidable. Contractors report that half of the disputes they experience can be prevented. Every dispute avoided means more money in the constructor’s pocket that can be reinvested in productivity. Provision helps contractors reduce disputes by surfacing potential claims before they sign their contracts. We have large ambitions. Our plan is to introduce a series of tools designed to help contractors eliminate claims and disputes altogether. And it’s working: we’ve grown from zero revenue to seven figures within a year and are preparing for our next wave of growth. We’re now looking for a Customer Success Manager (CSM) to help our customers maximize the value they get from Provision, ensuring strong adoption and long-term success. Job Overview The Customer Success Manager will own the post-sale relationship with Provision’s customers, ensuring they drive tangible value from our platform and achieve their business goals. Acting as the single point of contact, you will help customers adopt, integrate, and optimize Provision within their operations while providing strategic advisory services. You will collaborate with internal teams, including Sales, Product, and Engineering, to drive customer success, retention, and expansion. Responsibilities and Duties Customer Onboarding & Adoption: Ensure smooth onboarding of new customers, driving early adoption and measurable impact. Strategic Account Management: Develop and execute success plans tailored to each customer, ensuring high engagement and retention. Stakeholder Relationship Management: Build strong relationships with key customer sponsors, from operational managers to executive leadership. Value Realization & Expansion: Identify opportunities for customers to expand their use of Provision and unlock additional value. Issue Resolution & Risk Mitigation: Proactively address adoption barriers, customer concerns, and potential churn risks. Collaboration & Feedback Loop: Work cross-functionally with Sales, Product, and Engineering to align customer needs with Provision’s roadmap. Training & Enablement: Conduct training sessions, webinars, and check-ins to ensure customers are proficient with the platform. Performance Reporting: Track and communicate key success metrics to customers, demonstrating ROI and impact. Qualifications Experience: 3+ years in customer success, account management, or a related field within SaaS, construction technology, or professional services. Problem-Solving: Strong analytical and critical thinking skills, with the ability to map customer challenges to solutions. Communication Skills: Excellent verbal and written communication skills, with experience engaging C-suite executives and frontline users. Customer-First Mentality: Passion for helping customers succeed, with a proactive and consultative approach. Industry Knowledge: Familiarity with construction, contracts, and risk management is an asset but not required. Tech-Savvy: Comfortable navigating SaaS platforms and helping customers integrate software into their workflows. Performance Metrics Adoption & Engagement: Percentage of customers actively using Provision’s core features. Renewals & Retention: Maintaining high renewal rates and reducing churn. Expansion Revenue: Identifying and driving upsell/cross-sell opportunities. Customer Satisfaction: Measured through NPS, CSAT, and qualitative feedback. Must-Haves Hard-working mentality Integrity Coachability

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