PointOne

About PointOne PointOne is reinventing how law firms operate. We build infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. Our AI timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We're a Tier 1 venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition, Jane Street) and ex-attorneys. Alongside a recent Series A round and rapid customer adoption, we're expanding our GTM team to keep up with overwhelming demand. Who you are You’re an ambitious, curious, and driven professional looking to start or grow your career in software sales. You’re excited by technology, energized by connecting with people, and motivated by building something new from the ground up. You have: 1-3 years of experience in sales or a customer-facing role, preferably in enterprise or mid-market SaaS environments, A proactive, positive attitude—you’re not afraid to cold call good leads, Strong communication skills that resonate with both C-level executives and hands-on operators, A desire to move into a full-cycle sales role, (Bonus) Experience selling into professional services (legal, finance, consulting) or similarly complex verticals. You thrive in fast-moving environments and are eager to take ownership in a tight-knit team. Why you should join Growth: You’ll be on the front lines of our sales effort, learning how to identify, engage, and qualify new opportunities for PointOne. You’ll gain deep exposure to legal technology, enterprise sales strategy, and the business of law while owning revenue goals and customer relationships. Impact: You’ll play a key role in expanding our customer base and shaping how law firms discover PointOne. Every conversation you start helps transform how the legal industry operates. Support: We’re committed to helping you succeed. Our team values openness, high feedback, and continuous learning. You’ll have direct access to founders and sales leaders to turn market research into action. What you’ll do Research and identify target law firm accounts, Reach out to prospective customers through email, LinkedIn, and phone campaigns to generate qualified meetings, Educate prospects on how PointOne can drive revenue and law firm modernization, Represent PointOne at conferences, Collaborate closely with the sales team to refine messaging and outreach strategies. This is intense early-stage startup work; the person we hire is expected to step up as an owner, bring structure to ambiguity, and play a key role in forming the company’s vision and culture. The compensation for this position is determined by multiple factors, including prior experience and expertise. A competitive equity component will also be offered as part of the package. Benefits include comprehensive health, dental, and vision insurance, as well as meals in office, regular team events, and more.

About PointOne PointOne is reinventing how law firms operate. We build infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. Our AI timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We're a Tier 1 venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition, Jane Street) and ex-attorneys. Alongside a recent Series A round and rapid customer adoption, we're expanding our engineering team to keep up with overwhelming demand. The Role Let’s start with what this isn’t: Not a GRC or paperwork-heavy compliance role Not a vulnerability-scanning-only position Not a “turn on GuardDuty and call it done” role You will be shaping critical systems and making architectural decisions that materially affect risk and resilience. This is a hands-on engineering role at the intersection of security, cloud architecture, and platform optimization. You will harden our AWS infrastructure, reduce blast radius, eliminate unnecessary exposure, and ensure our systems scale efficiently and securely. What You’ll Own Infrastructure Security Design and enforce least-privilege IAM across services Implement permission boundaries and SCP strategy Reduce attack surface across networking and service exposure Improve secrets management and KMS key segmentation Lead threat modeling across core systems Design blast-radius containment strategies Detection & Response Strengthen logging, monitoring, and anomaly detection Ensure logs are immutable and auditable Build and test incident response playbooks Review new infrastructure designs for security risks Scale & Cost Optimize AWS architecture for reliability and efficiency Improve Lambda/SQS concurrency and scaling patterns Evaluate and improve RDS scaling strategy Drive principled tradeoffs between isolation, performance, and cost What We're Looking For 5+ years operating AWS infrastructure in production Deep IAM expertise (roles, policies, trust relationships, STS) Strong AWS networking knowledge (VPC, PrivateLink, Security Groups) Experience designing multi-account AWS environments Hands-on experience responding to real security incidents Strong understanding of cloud attack vectors and privilege escalation Experience reducing cloud cost without compromising security Comfortable working directly in CDK/Terraform and reviewing infrastructure code Strong plus: Experience in legal, fintech, government, or other high-sensitivity environments. Why This Role Matters A security breach at PointOne would have consequences extending far beyond the survival of our company. This role exists to: Protect sensitive institutions Raise the engineering bar on secure system design Build infrastructure that enterprise and government customers can trust You will be a core architect of PointOne’s long-term security posture. This is intense early-stage startup work. You will be expected to take ownership, bring structure to ambiguity, and build the connective tissue between our customers and our product. The compensation for this position is determined by multiple factors, including prior experience and expertise. A competitive equity component will also be offered as part of the package. Benefits include comprehensive health, dental, and vision insurance, as well as meals in office, regular team events, and more!

About PointOne PointOne is reinventing how law firms operate. We build infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. Our AI timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We're a Tier 1 venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition, Jane Street) and ex-attorneys. Alongside a recent Series A round and rapid customer adoption, we're expanding our engineering team to keep up with overwhelming demand. Who you are You have: 5+ years of experience at hyper-growth startups and/or leading big tech companies A CS degree from a top university Strong product sense High degree of ownership and the ability to operate autonomously Why you should join Growth: As an early member of the team, you will shape your own role and directly inform the fundamental infrastructure behind our product. You’ll gain exposure to AI, serverless architecture, and the business of law while owning high‑impact projects. Impact: A lot of AI tools have trouble showing real impact. Not us—we deliver hard ROI to our customers (which is one reason why we're one of the stickiest tools in a law firm). We’re also a multi-product company that expects our engineers to drive technical and product decisions. Equity: We want to bet on ourselves and our employees—we offer a highly competitive equity component with any compensation package. We are looking for true builders and innovators. What you’ll do Develop novel AI products, providing customers with entirely new workflows. Work directly with customers (you’ll be visiting their offices with us) to understand needs, prioritize requests, and translate them into technical solutions. Prototype and integrate AI pipelines (e.g., retrieval‑augmented generation) to prove out new workflows. Lead by example through mentoring future hires, pairing, and code reviews. You'll shape our engineering culture. You're excited to work in-person at an early-stage company, talk to customers and get your hands dirty across a variety of products and domains. You will work with the founders and early employees to build a category-defining product, continue scaling it to massive enterprises, and become a leader in the organization. We’ll do this every day, together, in-person, because we understand that every minute counts in the early days of a startup. To accomplish this, you will own and ship products. You’ll talk to customers throughout the day over Teams, video and phone calls. You’ll listen to their needs and develop a plan based on the highest priority items. You’ll ship code to execute on the plan. We put new code into production multiple times per day. Our Tech We have a fully serverless backend built on top of AWS, consisting of a collection of Go microservices. We use React/Typescript to build client applications across web, desktop, and mobile. We create our own RAG pipelines. The compensation for this position is determined by multiple factors, including prior experience and expertise. A competitive equity component will also be offered as part of the package. Benefits include comprehensive health, dental, and vision insurance, as well as meals in office, regular team events, and more!

About PointOne PointOne is reinventing how law firms operate. We build infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. Our AI timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We're a Tier 1 venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition, Jane Street) and ex-attorneys. Alongside a recent Series A round and rapid customer adoption, we're expanding our engineering team to keep up with overwhelming demand. Who you are You have 2+ years of experience in full-stack engineering, building products in a fast-paced startup environment. You have: A CS degree from a top university Significant experience at venture-backed startups and/or big tech companies Strong product sense High degree of ownership and the ability to operate autonomously Demonstrated experience in growing, building, and scaling the codebase of high-growth startups You're excited to work in-person at an early-stage company, talk to customers and get your hands dirty across a variety of products and domains. What you'll do You will work with the founders and early employees to build a category-defining product, continue scaling it to massive enterprises, and become a leader in the organization. To accomplish this, you will own and ship products. You’ll talk to customers throughout the day over Teams, video and phone calls. You’ll listen to their needs and develop a plan based on the highest priority items. You’ll ship code to execute on the plan. We put new code into production multiple times per day. We’ll do this every day, together, in-person, because we understand that every minute counts in the early days of a startup. This is going to be intense early-stage startup work; the person we hire is expected to become a leader and help form the company’s vision and culture. Our tech We have a fully serverless backend built on top of AWS, consisting of a collection of Go microservices. We use React/Typescript to build client applications across web, desktop, and mobile. We create our own RAG pipelines. The compensation for this position is determined by multiple factors, including prior experience and expertise. A competitive equity component will also be offered as part of the package. Benefits include comprehensive health, dental, and vision insurance, as well as meals in office, regular team events, and more!

About PointOne PointOne is reinventing how law firms operate. We build infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. Our AI timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We’re a Tier 1 venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition, Stanford) and ex-attorneys. Alongside a recent Series A round and rapid customer adoption, we’re expanding our GTM team to keep up with overwhelming demand. Who you are You have: 3+ years of experience in enterprise or mid-market SaaS sales Proven success closing complex, multi-stakeholder deals Experience selling into professional services (legal, finance, consulting) or similarly complex verticals Strong communication skills that resonate with both C-level executives and hands-on operators A disciplined, data-driven approach to pipeline management and forecasting A builder’s mindset—you’re excited to design the sales motion as much as to execute it Comfort navigating ambiguity Why you should join Growth: Work directly with founders to design and scale our sales process. You’ll gain deep exposure to legal technology, enterprise sales strategy, and the business of law while owning revenue goals and customer relationships. Impact: You’ll be selling a product that delivers hard ROI and real adoption inside law firms. Early customers have become investors. You’ll shape how we engage firms and define our go-to-market motion. Support: We’re committed to building a supportive culture. Our team values openness, high feedback, and continuous learning. You’ll have direct access to founders and the product team to turn customer insights into action. What you’ll do Own the full sales cycle—from prospecting to close and expansion Run discovery to identify key customer pain points and craft tailored strategies Deliver compelling demos and ROI presentations that connect technical value to business outcomes Navigate complex procurement and legal processes with confidence Drive pilots and proofs of concept toward successful conversion Lead commercial negotiations, from pricing to contract signature Build and execute account plans for expansion within existing firms Partner with Product and Solutions Engineering to ensure smooth handoffs and fast time-to-value Refine and scale the playbooks and processes that are driving PointOne’s growth This is intense early-stage startup work; the person we hire is expected to step up as an owner, bring structure to ambiguity, and play a key role in forming the company’s vision and culture. The compensation for this position is determined by multiple factors, including prior experience and expertise. Total OTE for this role is expected to be between $180-280K. A competitive equity component will also be offered as part of the package. Benefits include comprehensive health, dental, and vision insurance, as well as meals in office, regular team events, and more!

About PointOne PointOne is reinventing how law firms operate. We build infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. Our AI timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We're a Tier 1 venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition, Stanford) and ex-attorneys. Alongside a recent Series A round and rapid customer adoption, we're expanding our CS team to keep up with overwhelming demand. Who you are You have 3+ years of experience in customer success, account management, or client-facing roles in a fast-paced, high-growth tech company — ideally in legal tech or other vertical SaaS. You have: A passion for building deep, trusted relationships with customers Excellent communication and problem-solving skills Experience managing B2B customers with complex workflows or integrations A proactive mindset — you don’t wait for problems to be reported; you anticipate them Experience working with product and engineering teams to represent the voice of the customer The ability to distill and prioritize customer feedback into concrete action plans An interest in AI and the future of professional services You’re excited to work in-person at an early-stage company, help define the customer experience from the ground up, and be the connective tissue between users and product. What you’ll do You’ll join the founding team and be the primary point of contact for our law firm customers. You’ll work closely with the founders, engineers, and product team to ensure users are successful and delighted with PointOne. To accomplish this, you will: Build strong relationships with users — from paralegals to managing partners Manage our pilot process to ensure we convert prospective customers into closed contracts Lead onboarding and training sessions to ensure successful adoption Be the first line of support when issues arise — and coordinate resolution with engineering Proactively check in with accounts to uncover pain points, usage gaps, and upsell opportunities Document user feedback and partner with product/engineering to influence the roadmap Own customer metrics such as retention, engagement, and satisfaction Help turn our customers into champions This is going to be intense early-stage startup work; the person we hire is expected to become a leader and help form the company’s vision and culture. The compensation for this position is determined by multiple factors, including prior experience and expertise. A competitive equity component will also be offered as part of the package. Benefits include comprehensive health, dental, and vision insurance, as well as meals in office, regular team events, and more!

About PointOne PointOne is reinventing how law firms operate. We build infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. Our AI timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We're a Tier 1 venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition, Stanford) and ex-attorneys. Alongside a recent Series A round and rapid customer adoption, we're expanding our CS team to keep up with overwhelming demand. Who you are You have 1-3 years of experience in a customer-facing role and are excited to work in a fast-paced, high-growth tech company. You have: A passion for building deep, trusted relationships with customers Excellent communication and problem-solving skills A proactive mindset — you don’t wait for problems to be reported; you anticipate them Experience working with product and engineering teams to represent the voice of the customer An interest in AI and the future of professional services Previous customer service experience is a plus You’re excited to work in-person at an early-stage company, help define the customer experience from the ground up, and take ownership of ensuring our users are successful and delighted with PointOne. What you’ll do You’ll join the founding team as our first Customer Success Manager and be the primary point of contact for our law firm customers. Beyond supporting customers, you’ll help build the foundations of our customer success function — creating playbooks, refining processes, and shaping how we deliver value at scale. To accomplish this, you will: Build strong relationships with users — from paralegals to managing partners Manage our pilot process to ensure we convert prospective customers into closed contracts Lead onboarding and training sessions to ensure successful adoption Be the first line of support when issues arise — and coordinate resolution with engineering Proactively check in with accounts to uncover pain points, usage gaps, and upsell opportunities Document user feedback and partner with product/engineering to influence the roadmap Own customer metrics such as retention, engagement, and satisfaction Contribute to playbooks, training materials, and best practices that will set the stage for scaling the CS function Help turn our customers into champions This is intense early-stage startup work; the person we hire is expected to step up as an owner, bring structure to ambiguity, and play a key role in forming the company’s vision and culture. The compensation for this position is determined by multiple factors, including prior experience and expertise. A competitive equity component will also be offered as part of the package. Benefits include comprehensive health, dental, and vision insurance, as well as meals in office, regular team events, and more!

About PointOne PointOne is reinventing how law firms operate. We build infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. Our AI timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We're a Tier 1 venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition, Jane Street) and ex-attorneys. Alongside a recent Series A round and rapid customer adoption, we're expanding our engineering team to keep up with overwhelming demand. Who you are You have: Significant experience at hyper-growth startups and/or leading big tech companies A CS degree from a top university Strong product sense High degree of ownership and the ability to operate autonomously You're excited to work in-person, talk to customers, and build products that professionals rely on every day. Why you should join Growth: Work with founders and customers in person to define and build new features. You’ll gain exposure to AI, serverless architecture, and the business of law while owning high‑impact projects. Impact: A lot of AI tools have trouble showing real impact. We’re some of the stickiest tools in a law firm—and we deliver hard ROI to our customers. We’re also a multi-product company, meaning that you would be expected to drive technical and product decisions. Support: We’re committed to building a supportive culture. Our rapidly growing and collaborative team values openness, high feedback, and continuous learning. What you’ll do Develop novel AI products, providing customers with entirely new workflows. Work directly with customers (you’ll be visiting their offices with us) to understand needs, prioritize requests, and translate them into technical solutions. Prototype and integrate AI pipelines (e.g., retrieval‑augmented generation) to prove out new workflows. Lead by example through mentoring future hires, pairing, and code reviews. You'll shape our engineering culture. Our tech We have a fully serverless backend built on top of AWS, consisting of a collection of Go microservices. We use React/Typescript to build client applications across web, desktop, and mobile. We create our own RAG pipelines. The compensation for this position is determined by multiple factors, including prior experience and expertise. A competitive equity component will also be offered as part of the package. Benefits include comprehensive health, dental, and vision insurance, as well as meals in office, regular team events, and more!

About PointOne PointOne is reinventing how law firms operate. We build infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. Our AI timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We're a Tier 1 venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition, Stanford) and ex-attorneys. Alongside a recent Series A round and rapid customer adoption, we're expanding our GTM team to keep up with overwhelming demand. The Role We are getting strong pull from the market and can't keep up with the volume of inbound demand, and we're just getting started on outbound. This is where you come in. You will build the revenue engine that powers PointOne's next phase of growth. This is a hands-on engineering role at the intersection of AI, automation, and go-to-market. You design and operate the systems that put the right message in front of the right law firm at the right moment, at scale. You'll write real code, own real infrastructure, and be accountable for real pipeline. You'll own outbound campaign infrastructure end-to-end and apply AI at every layer of the funnel: account identification, signal detection, enrichment, personalization, and sequencing. You'll work directly with our sales leadership and founders to translate pipeline strategy into working systems. You'll be expected to build fast. What You'll Own Automated Outbound Campaigns Design, build, and continuously optimize our outbound engine—multi-channel sequences, enrichment waterfalls, deliverability, and the workflows that tie it all together. You'll be the reason our sales team is focused on closing, not prospecting. AI-Powered Demand Generation Find novel, compounding applications of AI to demand and lead generation. Think signal-based triggers, LLM-generated personalization at scale, automated account research synthesis, and intelligent ICP scoring. If you've been waiting to actually experiment with this stuff in a high-stakes environment, here’s the opportunity. GTM Stack & Data Flows Own the integrations between our CRM, enrichment tools, outbound platforms, and internal systems. Write the code, build the webhooks, keep the data clean. When a lead converts, every system should know about it immediately and correctly. Experimentation & Optimization Run structured tests on messaging, channel mix, timing, and audience segmentation. Build the measurement infrastructure to know what's working. Kill what isn't. Compound what does. Who You Are You Have: 3+ years in GTM Engineering, Revenue Operations, or a technical GTM-adjacent role Coding ability—you're comfortable in Python or SQL, working with APIs, and building workflows that require actual engineering  Hands-on experience with modern GTM tools: Clay, Apollo, Instantly, HeyReach, LinkedIn Sales Navigator, or similar A track record of building outbound systems that generated measurable pipeline, not just configured them Genuine curiosity about how to apply AI to GTM problems in ways most people haven't tried yet You Are: A builder first. You ship a v1 before most people finish the kickoff deck Systems-minded: you think in terms of how systems will react and second-order effects (allowing you to understand scalability, bottlenecks, and inefficiencies) Strong commercial acumen: you understand ICPs and think clearly about why people open/click/buy Comfortable with ambiguity: you figure things out and write the manual yourself Why This Role Matters PointOne is at the point in its growth where the company that wins will be the one that builds the most efficient, intelligent revenue engine in legal tech. This role is central to that. The systems you build will directly shape how many law firms we reach, how fast we grow, and how our sales team spends their time. You'll have meaningful autonomy, direct access to fou

About PointOne PointOne is reinventing how law firms operate. We build infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. Our AI timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We're a Tier 1 venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition, Jane Street) and ex-attorneys. Alongside a recent Series A round and rapid customer adoption, we're expanding our engineering team to keep up with overwhelming demand. Who you are You have: Significant internship experience at hyper-growth startups and/or leading big tech companies A CS degree from a top university Strong product sense High degree of ownership and the ability to operate autonomously You're excited to work in-person, talk to customers, and build products that professionals rely on every day. Why you should join Growth: Work with founders and customers in person to define and build new features. You’ll gain exposure to AI, serverless architecture, and the business of law while owning high‑impact projects. Impact: A lot of AI tools have trouble showing real impact. We’re some of the stickiest tools in a law firm—and we deliver hard ROI to our customers. We’re also a multi-product company, meaning that you would be expected to drive technical and product decisions. Support: We’re committed to building a supportive culture. Our rapidly growing and collaborative team values openness, high feedback, and continuous learning. What you’ll do Develop novel AI products, providing customers with entirely new workflows. Work directly with customers (you’ll be visiting their offices with us) to understand needs, prioritize requests, and translate them into technical solutions. Prototype and integrate AI pipelines (e.g., retrieval‑augmented generation) to prove out new workflows. Lead by example through mentoring future hires, pairing, and code reviews. You'll shape our engineering culture. Our tech We have a fully serverless backend built on top of AWS, consisting of a collection of Go microservices. We use React/Typescript to build client applications across web, desktop, and mobile. We create our own RAG pipelines. The compensation for this position is determined by multiple factors, including prior experience and expertise. A competitive equity component will also be offered as part of the package. Benefits include comprehensive health, dental, and vision insurance, as well as meals in office, regular team events, and more!

About PointOne PointOne is reinventing how professional services firms operate. Our AI-powered timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We’re a venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition) and ex-attorneys. Following an excellent seed round and rapid customer adoption, we’re expanding our GTM and talent teams to keep up with demand. We’re looking for exceptional early-career operators to join PointOne through the PointOne Growth Fellowship, an early-career rotational program for exceptional individuals who want to learn how AI startups scale—from building revenue pipelines to building world-class teams. We’re a small, ambitious team working to modernize an industry that has historically been underserved by great software. As we grow, two things matter above all else: scaling our exceptional internal team and building strong relationships with customers. The PointOne Growth Fellowship is an opportunity to work directly on both. This role sits at the intersection of go-to-market and talent. Over your first six months, you’ll gain hands-on experience across both teams: 3 months building revenue pipeline with the GTM team 3 months helping build PointOne’s talent engine After completing both rotations, Fellows transition into the area where they’ve demonstrated the strongest performance and interest, typically in sales, recruiting, or other growth-focused roles. The fellowship is designed for people who want to understand how startups actually grow—by building the pipelines that bring in both exceptional teammates and new customers. Ideal candidates will have strong sales instincts, intellectual curiosity, and competitive drive who want early exposure to how high-growth companies scale—from building the revenue pipeline to assembling world-class teams. Program Structure The fellowship begins with two structured rotations designed to give you direct exposure to the company’s core growth functions. First 6 Months 3 months in Go-To-Market (Sales Development) 3 months building PointOne’s Talent Growth Engine After completing both rotations, Fellows will specialize into one path based on performance, interests, and company needs. Post-Rotation Paths Fellows will transition into full-time roles in: Sales / Go-To-Market Talent & Recruiting Growth or GTM Operations The goal of the program is to develop high-impact operators who deeply understand how startups build both revenue and teams. The Company You Will Help Build PointOne is building infrastructure for the next generation of AI-enabled professional services firms. We’re a fast-growing startup operating at the intersection of AI, workflow automation, and vertical software. Our team includes operators and builders from some of the most ambitious companies in technology. Like every early-stage company, our success depends on two things: finding the right customers, and attracting the right people. The PointOne Growth Fellowship sits directly at the intersection of those two systems. The Difference You Will Make As a Fellow, you’ll help build the top-of-funnel infrastructure that powers the company’s growth. You’ll work on initiatives that influence: Revenue pipeline generation Talent pipeline development Outbound systems and growth experiments How PointOne identifies exceptional people and future customers In other words, you’ll help build the two engines that determine whether a startup succeeds or fails. What You’ll Work On GTM Rotation (Revenue Engine) During your GTM rotation, you will work with the sales team to help identify and engage potential customers. You will: Research and map target accounts and decision-makers Help develop outbound strategies and messaging Launch targeted outreach campaigns Qualify early customer conversations Track engagement and pipeline metrics Collaborate with sales leaders

About PointOne PointOne builds infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. We’re a venture‑backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of software engineers (Jane Street, Google, Stanford, Princeton) and ex-attorneys. To keep up with inbound customer demand, we are quickly scaling our engineering team following a $16M Series A. We process the most confidential data for institutions working on the most sensitive matters—and our customers depend on us being up, accurate, and fast, always. We're hiring a Product Reliability Engineer to own the health, stability, and observability of our systems end-to-end. The Role You are the connective tissue between our customers and our product. You’re a product engineer focused on a key dimension of the user experience: reliability. When reliability is threatened, you'll work directly with customers to understand impact, stop the bleeding, create a robust fix, and then close the loop. However, this role isn't only reactive. The best PREs use front-line signals to make the whole system more resilient: better observability, fewer recurring failures, and proactive investments that get ahead of problems before customers feel them. This is a hands-on, full-stack engineering role at the intersection of product, infrastructure, and customer impact. What You'll Own Reliability & Incident Response Respond quickly to automated alerts and customer-reported issues Triage, diagnose, and resolve production incidents with a bias toward permanent fixes over workarounds Build and maintain incident response playbooks and postmortem processes Coordinate cross-functionally with customer success managers and key account stakeholders to maintain customer trust in the event of an incident Observability & Prevention Design and instrument telemetry, logging, and alerting across our serverless AWS stack Build dashboards and health metrics that surface issues before customers feel them Identify recurring failure patterns and drive systemic fixes into the codebase Reduce operational toil through automation Product Stability Contribute directly to the codebase—improving resilience, reducing tech debt, and creating automation to ensure bugs are resolved quickly and with little human intervention Partner with engineers on new feature launches to assess reliability risks before they ship Make data-driven recommendations on where to invest in stability What We're Looking For 2+ years of software engineering experience, with meaningful time spent in reliability, platform, or production-facing roles Strong debugging instincts and comfort tracing failures across distributed systems using logs, traces, and metrics Hands-on experience with AWS (Lambda, SQS, RDS, CloudWatch or equivalent) Comfortable reading and writing Go, TypeScript, or similar backend languages Experience building or improving observability infrastructure (alerting, dashboards, telemetry) High ownership mentality: you close the loop, you write the postmortem, you ship the fix Strong plus: experience in legaltech, fintech, healthtech, or other high-sensitivity, always-on environments. Why This Role Matters Law firms and government agencies run on PointOne. Downtime isn't just an engineering inconvenience, it disrupts attorneys working on active matters, delays billing cycles, and erodes the trust institutions place in us to handle their most sensitive data. This role exists to minimize the probability of reliability issues—and when they occur, to make sure they never repeat. This is intense work in a startup that is doubling every three months. You will be expected to take ownership, bring structure to ambiguity, and play a key role in forming the company's engineering culture. The compensation for this position is determined by multiple factors, including prior experience and expertise. A competitive equity component will also be offered as pa