Paragon

About the role You'll be the second operator at Paragon. Your hiring manager and partner is our Head of Strategy & Operations, who's spent four years building this function from scratch and wants a partner to extend it. You'll have line-of-sight into every function of the company: people, legal, finance, compliance, recruiting, vendors, IT, and more. Within twelve months, you'll know how Paragon operationally runs better than almost anyone here. It's a real operator role. Half of it is queue work: payroll, onboarding, benefits questions, vendor renewals, expense triage. You'll find satisfaction in systems that run smoothly and details done right. The other half is building. Paragon is AI-native by default - we already have a working bench of internal automations, and you'll extend it. You'll build automations alongside doing the work, with the Head of Ops as a design partner. You MUST apply via our job site on Ashby to be considered for this role. https://jobs.ashbyhq.com/Paragon/66373519-40a0-41d0-816c-7927a0d8d3c9 What you'll own You'll be close to the actual operating system of the company. The work is detailed, cross-functional, and very visible when it goes wrong. The goal is to keep the basics running cleanly while steadily making the system better. Employee operations Run the details behind onboarding, offboarding, access, benefits questions, leave logistics, and employee changes Keep payroll, benefits, and people data accurate Turn repeated questions into docs, checklists, and lightweight self-serve resources Compliance operations Keep the weekly compliance work moving: platform issues, security requests, evidence collection, access reviews, and follow-ups Translate audit asks into practical next steps for Engineering, Ops, and other owners Keep enough context documented that someone else can understand what happened without digging through five systems Vendors, contracts, and tools Keep renewals, signing workflows, vendor accounts, and contract next steps organized Route agreements through the right review, approval, and signature path Catch the small problems early: stale seats, unclear owners, bad vendor answers, upcoming renewals, and spend that needs a decision Recruiting support Keep scheduling, ATS hygiene, debriefs, and candidate communication moving Help hiring managers run a tight process Once ramped, help with first-round screens, outbounding, and candidate follow-through where it makes sense Finance ops Help keep expenses, reimbursements, invoices, cards, and spend review clean Work the queues and leave a clear trail behind decisions Make recurring finance work easy to inspect instead of dependent on memory Office + leadership rhythm Own the basic LA office logistics: visitors, parking, mail, packages, supplies, and light facilities needs Support All Hands, leadership meetings, monthly reporting, planning cycles, OKR follow-ups, and cross-functional action items Make loose ends visible so important commitments do not disappear Automations and agents Notice the repeatable work while you are doing it Help turn the right candidates into agents, scripts, automations, or better workflows Keep judgment manual where it matters, and automate the parts that are repetitive, brittle, or easy to miss A day in the life 8:45-9:15 — Check the queues Scan Slack, email, HR tickets, recruiting coordination, vendor messages, access requests, expenses, and signing workflows Separate what is actually urgent from what can be batched Flag anything the Head of Operations needs to know early 9:15-10:15 — Clear blockers Answer time-sensitive employee questions Move onboarding, access, benefits, leave, or offboarding items forward Confirm candidate scheduling, debrief logistics, or ATS follow-ups 10:15-11:30 — Work the recurring ops checklist Push forward whatever is live that week: payroll, benefits, compliance, vendors, recruiting, finance, or office Follow up with owners when something is stuck or unclear Updat

AI agents are only as useful as the data they can reach. SaaS products are only as sticky as the integrations they support. Paragon sits at the intersection of both: integration infrastructure for the companies building the next generation of software. Our platform gives product and engineering teams the primitives to connect anything, fast, without owning the infrastructure themselves. The category is forming now. We're at the front of it. About the role This is our first dedicated PMM hire. You'll report to the Head of Marketing and work directly with our founders, product, and sales. No PMM team to slot into, no established playbook to follow. The job is to build and hone our positioning and make it real everywhere it needs to show up: the website, the sales motion, how we launch, how we compete. If you want to build something from scratch at a company that ships fast, keep reading. We sell to two audiences: AI-native startups building integrations as table stakes, and enterprise product teams retrofitting AI into existing products. They don't read the same content, talk to the same analysts, or buy for the same reasons. Figuring out whether that's one story told two ways or two stories told in parallel is the most interesting part of this job. You must apply via our job board to be considered for this role: https://jobs.ashbyhq.com/Paragon What you'll do Own Paragon's messaging and positioning, from homepage copy to the pitch deck to how sales answers "how are you different from Merge?" Build a messaging framework that gives sales, content, and partnerships a shared source of truth on how we talk about ourselves Run product launches end-to-end. You own the process and timeline, not just the blog post Build and maintain sales enablement assets that reps actually use: decks, one-pagers, battle cards, objection handling Develop ICP personas for both segments: AI-native builders and enterprises reinventing as AI companies Share the success, or failure, of Marketing campaigns with Demand Gen Own competitive intelligence across Merge, Prismatic, Composio, Workato, and others. Our competitive set spans legacy iPaaS to AI-native infrastructure. Picking which fights to pick is part of the job. Plug into product planning before code ships, not after. What we're looking for 6+ years in B2B SaaS product marketing, having spent time as the first or second PMM, with meaningful time in developer tools, API infrastructure, integration, or something technically adjacent You've lived through a company repositioning or category creation, owning messaging architecture, not supported it. You can show a before/after of how you changed the way a company/product talked about itself Your writing earns trust from technical readers. You don’t need five sentences to say one thing. We'll ask for samples. Sales enablement experience that goes beyond decks. You've trained reps, sat in deal reviews, and built materials that actually got used Owned product launches from brief to post-launch retro, including wrangling product, design, and GTM to actually hit a date Have worked alongside DevRel and have a view on how PMM and DevRel divide the work

Job Summary We're looking for a Revenue Operations Manager to build and scale the revenue engine at Paragon. This role is ideal for a highly analytical and systems-oriented leader excited to bring structure, visibility, and efficiency to our go-to-market organization. The Revenue Operations Manager will own the operational backbone of revenue, supporting Sales, Marketing, and Customer Success. This role will be responsible for designing, implementing, and optimizing processes, systems, and data that drive predictable growth. Partnering closely with the CEO and GTM leaders, this role will introduce operational rigor, improve decision-making, and help shape the company’s go-to-market strategy. This is a newly created leadership role with significant influence and impact. Duties and Responsibilities Own and execute the company’s revenue operations strategy across Sales, Marketing, and Customer Success Build and optimize end-to-end GTM processes, from lead generation through deal close and expansion Design and manage forecasting infrastructure, pipeline analytics, and revenue reporting Establish and maintain data integrity across CRM and GTM systems Develop dashboards and reporting frameworks to provide visibility into performance and key metrics Partner with Sales leadership to improve pipeline management, territory planning, and quota setting Support Marketing with funnel analytics, attribution, and campaign performance measurement Enable Customer Success with retention, expansion, and lifecycle tracking systems Identify bottlenecks and inefficiencies across the revenue funnel and implement scalable solutions Own and optimize the GTM tech stack, including evaluation and implementation of new tools Drive operational cadence across teams (e.g., forecast calls, QBRs, KPI reviews) Build and maintain compensation plans and incentive structures aligned with business goals Collaborate cross-functionally with Product, Finance, and Executive leadership Qualifications Senior RevOps, Sales Ops, or GTM Operations leadership experience within high-growth SaaS companies Strong track record of building and scaling revenue operations functions Deep experience with CRM systems (e.g., Salesforce) and modern GTM tooling Strong analytical skills with the ability to translate data into actionable insights Experience with forecasting, pipeline management, and revenue modeling Ability to work cross-functionally with Sales, Marketing, Customer Success, and Finance Strong communication skills and executive presence Systems thinker with a bias toward automation and scalability Hands-on, builder mentality with the ability to operate both strategically and tactically Comfortable thriving in fast-paced, evolving environments Additional Information This role reports directly to executive leadership Hybrid and West Coast-based candidates preferred, with flexibility for exceptional talent Occasional travel required for team collaboration and planning

We are seeking a Solutions Engineer to join our team at Paragon! As an early member of our team, you will help our customers realize the incredible potential of our platform. You will work across the business in driving product adoption, strengthening customer engagement, providing input into our product roadmap, and ensuring our company is as customer-centric as possible. This role sits at the center of our company , working across Support, Customer Success, Product, Engineering, Operations, and Sales. We are a small, lean team - you’ll report to our Head of Customer Experience, and work closely with our Success and Support Teams to ensure Paragon customers are able to onboard successfully to the platform, and see meaningful value from their product usage. If a high-ownership, customer-facing role in a technical environment is where you thrive - this is the role for you. You must apply via Ashby to be considered for this role: https://jobs.ashbyhq.com/Paragon/41c52f8c-53df-41ba-a53a-4b4e3d7df9e8 What You’ll Do Customer Interaction and Technical Support Directly engage with customers to own their onboarding process, helping them quickly learn and gain value from our platform. Collaborate extensively with the Support team to efficiently diagnose and resolve technical issues. Work alongside the Customer Success team to ensure Paragon customers see meaningful value from their product implementation. Pair and partner with customers as they develop integrations, install our SDK, build syncs and actions, and author script-based workflows - ensuring they implement Paragon optimally and with an eye towards scale. Cross-Functional Collaboration Work alongside the Success, Engineering, Product, and Marketing teams to synthesize customer feedback into actionable product enhancements. Participate in strategic planning sessions with Customer Success, Support, and Product to ensure successful customer implementations and renewals. Contribute to the development and refinement of our help center, marketing materials, and documentation, ensuring technical accuracy and usefulness. Innovation and Improvement Drive initiatives aimed at improving customer adoption and product usability. Create and maintain technical documentation and training resources that empower both customers and internal teams. Advocate for and implement solutions that enhance both the product and the customer experience. You Should Have 3+ years of experience Technical Solutions / Support role in a B2B SaaS environment, involving extensive customer interaction. Strong technical prowess with 2+ years coding, with strong grasp of a single language (e.g. NodeJS, Python, Ruby); experience working with APIs and API documentation; adept at managing and resolving complex system issues efficiently. Excellent communication skills, capable of effectively collaborating with both technical and non-technical teams, making complex technical concepts easy to understand for any stakeholder. A proactive problem-solver, consistently seeking ways to improve customer satisfaction and product functionality. Solid project management skills, with meticulous attention to detail and a capacity to handle multiple priorities. What We Offer Comprehensive Benefits: We offer competitive health, dental, and vision insurance plans to keep you and your loved ones covered. Unlimited PTO: We believe in work-life balance and offer unlimited paid time off to promote personal well-being and relaxation. A Typical Day 9AM: Review communications that came in overnight; prioritize urgent customer issues for immediate attention. 10AM: Conduct customer calls to guide through technical setups and troubleshoot issues. Help a customer implement our SDK in their React frontend. 11AM: Collaborate with the Support team to triage and address bugs and technical challenges experienced by your customers. 12PM: 🥪 1PM: Meet with Customer Success to discuss strategic implementations and upcoming business reviews. 2PM:

We’re expanding our team and looking for a Technical Product Manager (TPM) to drive the strategy and execution for our product strategy at Paragon. We have an incredibly ambitious product vision for 2026 to make Paragon the leading integration infrastructure for AI, and some of our key product initiatives this year include: Building the next generation of fully-automated integrations for AI agents Creating the best-in-class data ingestion platform for RAG applications Making Paragon fully extensible to support any integration Building a self-serve product onboarding to make Paragon accessible to all developers Together, these initiative work towards achieving our mission - making Paragon the connective layer for all software. To help us execute on this vision we need a TPM who can operate at two zoom levels: from a strategic view to drive our roadmap and a tactical, detail-oriented view to deliver the right implementation to customers. You'll work closely with engineering, product, sales, and our customers to ensure we deliver seamless, scalable, and high-impact products that power our customers' businesses. If you love working at the intersection of product, engineering, and APIs, thrive in a fast-paced environment, and want to shape the future of Paragon’s product vision, we’d love to chat! To apply for this role, please use this link to be considered. What You’ll Do Build the future of integrations in AI, where APIs are built for agents. Define and execute the strategy for Paragon’s growing portfolio of products to meet customer needs and scale efficiently. Lead a small team of engineers to evaluate and define technical requirements for new and existing products. Collaborate with sales and customer success teams to collect customer requirements and translate them into actionable product roadmap based on impact, feasibility, and market demand Lead complex projects end-to-end, including customer research, writing product specifications, and executing with engineering to launch new product features Measure impact of new product improvements and iterate based on customer feedback Continuously refine our product to improve scalability, performance, and developer experience. You Should Have 5+ total years of experience in engineering and product management, including 3+ years of engineering experience, working with APIs, integrations, or developer-focused products. 2+ years as a Technical Product Manager, demonstrating process-driven results in scaling integrations, defining technical product requirements, and leading cross-functional execution. A deep understanding of APIs, webhooks, and authentication mechanisms (OAuth, API keys, etc.). Experience working closely with engineering teams, defining clear and technically sound product requirements. The ability to collect customer requirements and translate technical details into clear product decisions for both technical and non-technical stakeholders. Experience leading complex, large-scale product launches end-to-end, from writing specs in the design phase, coordinating with engineering on execution, managing launch timelines, and iterating based on customer feedback Strong problem-solving skills and the ability to navigate ambiguous or complex API challenges. A bias for action—you don’t just identify problems, you drive solutions. Bonus Points If You Have Experience working with developer tools, API platforms, or integration products. Experience building applications with SaaS integrations and understanding of B2B customer needs.