Nest Genomics

We’re hiring a Customer Support Specialist to help deliver an excellent experience for our customers and their patients. This is a hands-on, cross-functional role for someone who enjoys solving problems, supporting customers, learning software quickly, and working closely with product and engineering teams to improve how things work. It’s a great fit for someone with experience in genetics or clinical research, such as a genetic counselor, genetic counseling assistant, or research coordinator, who is excited to work at the intersection of genomics, operations, and technology. How You’ll Contribute Be the front line for customer support -  Respond to customer questions, troubleshoot issues, and help ensure customers have a smooth and positive experience using the Nest platform. Create structure and repeatable processes -  Build and improve workflows for handling support requests, tracking follow-up, documenting recurring issues, and making sure nothing falls through the cracks. Help build scalable support systems - Identify patterns in customer questions and internal work, create templates and documentation, and help build a more efficient and consistent support function as we grow. Use AI tools to streamline support operations, improve documentation, surface insights, and increase team efficiency over time. Work closely with product & engineering - Triage bugs, document issues clearly, test fixes, and help translate customer feedback into actionable product improvements. Be hands-on on the platform. Review cases, investigate support tickets, validate workflows, and help with configuration, content updates, and quality checks as needed. Build strong customer relationships. Join customer calls, communicate clearly and professionally, and become a trusted point of contact for questions, follow-up, and issue resolution. Our Ideal Candidate Will Have Background: Experience in genetics, genomics, or clinical research, such as a GC, GCA, research coordinator, or similar role. Customer-facing experience: Comfortable communicating directly with customers and helping solve questions in a clear, professional, and empathetic way. Strong organizational skills: Highly organized, detail-oriented, and excellent at keeping track of moving pieces, prioritizing follow-up, and creating order in a fast-moving environment. Process mindset: Enjoys building repeatable workflows and systems, improving how work gets done, and creating documentation that helps the team scale. Experience with AI tools: Comfortable using AI tools in practical ways to improve support workflows, strengthen documentation, and help build a more scalable support function. Tech comfort: Tech savvy and eager to learn new software quickly; able to troubleshoot issues, investigate workflows, and work closely with technical teams. Problem-solving mindset: Resourceful, practical, and able to manage issues from start to finish with good judgment and follow-through. Strong Communicator: Clear, concise writer and communicator who can explain issues simply and effectively to both internal teams and external customers. Cross-functional collaboration: Excited to work closely with product, engineering, and clinical team members in a fast-moving startup environment. Startup mindset: Proactive, adaptable, and willing to jump in where needed to support customers and improve the business. Nice to Have Experience in genetic counseling, genetic testing workflows, or clinical genetics programs. Familiarity with EMRs and healthcare workflows Experience supporting software products or working in a SaaS environment. If you’re excited to help patients and providers by bringing genetics into routine care, and you enjoy solving problems, supporting customers, and working across teams, we’d love to hear from you. Apply now and help build the future of genomics!

Nest Genomics is transforming how healthcare systems offer genomic services. Our platform delivers a turnkey solution to implement genomic-based programs in everyday care, from patient identification to long-term management. Nest is implemented in major health systems and hundreds of clinics across the country, and we’re just getting started. We’re hiring a Support Engineer to serve as the technical bridge between our customers, their patients, and our product team. This is a high-impact, cross-functional role for a technically-minded professional with a background in life sciences who enjoys deconstructing complex problems and ensuring our software performs flawlessly in clinical environments. It’s a great fit for someone with experience in genetics or clinical research—such as a Genetic Counselor (GC), Genetic Counseling Assistant (GCA), or Research Coordinator—who has a natural aptitude for technology and wants to work at the intersection of genomics and software engineering. How You’ll Contribute Be the front line for customer support -  Respond to customer questions, troubleshoot issues, and help ensure customers have a smooth and positive experience using the Nest platform. Create structure and repeatable processes -  Build and improve workflows for handling support requests, tracking follow-up, documenting recurring issues, and making sure nothing falls through the cracks. Help build scalable support systems - Identify patterns in customer questions and internal work, create templates and documentation, and help build a more efficient and consistent support function as we grow. Use AI tools to streamline support operations, improve documentation, surface insights, and increase team efficiency over time. Work closely with product & engineering - Triage bugs, document issues clearly, test fixes, and help translate customer feedback into actionable product improvements. Be hands-on on the platform. Review cases, investigate support tickets, validate workflows, and help with configuration, content updates, and quality checks as needed. Build strong customer relationships. Join customer calls, communicate clearly and professionally, and become a trusted point of contact for questions, follow-up, and issue resolution. Our Ideal Candidate Will Have Life Sciences Foundation: Professional experience in life sciences, healthcare, or clinical research.  Technical Curiosity: You may not be a full-stack developer, but you aren't afraid of APIs, database queries, or looking at logs. You are "tech-forward" and learn new software systems faster than your peers. Analytical Problem-Solving: You don't just "fix" things; you want to know why they broke. You are resourceful and can manage an issue from initial report to verified technical resolution. Strong Communicator: Clear, concise writer and communicator who can explain issues simply and effectively to both internal teams and external customers. Cross-functional collaboration: Excited to work closely with product, engineering, and clinical team members in a fast-moving startup environment. Process Mindset: You enjoy building repeatable systems and documentation that help a support function scale alongside a growing company. Startup Adaptability: You are proactive, comfortable with ambiguity, and ready to jump in wherever needed to improve the business and the customer experience. Nice to Have Direct experience as a Certified Genetic Counselor or GCA. Familiarity with EMRs, HL7/FHIR integrations, or healthcare data security standards. Experience using SQL or developer tools to investigate data issues. Previous experience in a SaaS environment or supporting clinical software. If you’re excited to help patients and providers by bringing genetics into routine care, and you enjoy solving problems, supporting customers, and working across teams, we’d love to hear from you. Apply now and help build the future of genomics!

About this role Nest is a mission driven company dedicated to building a digital platform for changing the game for genomics. We're seeking a senior software engineer to join our small but mighty team. You'll be empowered to drive technical decisions, rapidly iterate and deploy. If you enjoy building beautiful and intuitive user interfaces, leveraging the latest design trends and technologies to delight users, and executing quickly, then you've found the right place Responsibilities include Work on creating beautiful front-end applications to delight patients, providers and our internal stakeholders Use your design skills to create intuitive and visually stunning user experiences, and work collaboratively with the team to ensure that the designs align with our UX goals and overall product vision. Build services and APIs to drive existing and new features for web and mobile apps Introduce frameworks, technical designs and engineering best practices to drive the team's efficiency Collaborate with the entire team on defining features, suggesting improvements and solving real needs Who are we looking for? 5+ years of industry experience in engineering. Full-Stack experience in a fast paced work-setting Work experience or open-source code with TypeScript, React, GraphQL and NestJS Experience with web development best practices such as testing and continuous integration Understanding of data structures and problem solving approaches, and ability to articulate tradeoffs Passion for creating a highly effective technology platform iOS or Android web/PWA development experience a bonus