Moonset Health

About Us We’re a fast-growing startup building AI-powered tools that transform documentation and compliance in hospice and post-acute care. We’re obsessed with solving the hardest problems in healthcare operations: reducing documentation drag and making compliance painless so clinicians can focus on patients. Our nurse users are already saving 3 hours a day, taking time back in their lives and providing better care for their patients. Role Overview We’re looking for a Founding Customer Experience Lead to own onboarding, workflow configuration, training, adoption, support, and retention. This is not a traditional CSM role. You’ll sit close to Product and Engineering, configure AI workflows, analyze adoption, triage issues, and turn customer patterns into product improvements. You’ll work directly with clinicians, administrators, and compliance teams to get customers live quickly, tailor our AI products to each location’s preferences, identify adoption gaps, unblock issues, and ensure customers keep seeing value. This is a hands-on, early-stage role at the intersection of customer success, implementation, product ops, and forward-deployed product work. Responsibilities Onboard new customers and get teams live quickly. Train clinicians, admins, and compliance teams. Monitor adoption through usage data, customer feedback, and frontline support. Triage issues, unblock customers, and coordinate closely with Engineering. Build strong customer relationships that drive retention and renewals. Create playbooks, SOPs, automations, alerts, and support resources to help us scale. Surface customer patterns to Product and Engineering and help prioritize improvements. Ramp quickly on hospice, post-acute care, documentation, and compliance knowledge. Who You Are 3–6+ years in customer success, implementation, product ops, consulting, healthcare ops, or a similar customer-facing role. Strong customer instincts; trusted by both frontline users and leadership. Technically comfortable; fluent with AI tools, SQL, automations, and troubleshooting. Clear, sociable, and fun communicator who can train busy, non-technical healthcare teams. Operationally rigorous; able to turn messy workflows into repeatable processes. High-agency and comfortable in an early-stage startup. Bonus points if you have: Hospice, home health, SNF, or compliance experience. Experience with healthcare SaaS, EHRs, clinical documentation, or healthcare operations. Familiarity with Datadog and other analytics tools Experience conducting product trainings Why Join Us Work directly with happy, early-adopter clinicians using the product every day. Be one of our earliest employees, shaping product, culture, and process from the ground up. Help shape a product that gives clinicians meaningful time back. Work with a fun, closeknit team! Competitive salary, equity, and mission-driven work.

About Us Moonset Health (Summed AI, Inc.) is building the clinical co-pilot for senior post-acute care. Our mission: use speech and intelligence to remove documentation drag and make compliance effortless so clinicians can focus on patients. We partner closely with post-acute care teams, learn at the bedside, and ship improvements daily. We are currently a team of seven. The founding team brings experience from both Big Tech and multiple high-growth unicorn startups. You have probably used some of the features we’ve built in past lives. About the Role We are looking for a driven and versatile software engineer to immediately join our early team. This is a high-ownership role with broad scope across engineering and product. You’ll work directly with the founders, talk to customers regularly, and help shape both the technical architecture and the culture of the company. Key qualities we are looking for: High ownership mentality: you care about outcomes, not just completed tickets Comfortable working across frontend (React, React Native, Expo, TypeScript), backend (Python/FastAPI), and infrastructure (AWS) Strong instincts for data modeling and how real-world workflows map into clean, consistent abstractions Excited about practical applications of AI and LLMs in both products and engineering workflows Ability to think clearly from first principles and challenge assumptions constructively Motivated by ambiguity, fast iteration, and the zero-to-one phase of building a company No specific years of experience needed: we believe in people who can learn and grow fast in the age of AI! Nice to haves: Experience in healthtech or other regulated industries Experience scaling an early-stage company Experience developing mobile applications Why join us? Low bureaucracy, high trust, and a bias toward getting shit done An environment where strong reasoning and good ideas matter more than titles or convention Modern tooling and thoughtful engineering practices Be one of our earliest employees, shaping systems, product, and culture from the ground up Competitive salary, equity, and mission-driven work that improves care for patients and clinicians