Medplum

About the Role We are looking for a Business Operations Associate with high agency and a rigorous, analytical mindset to join our team. In this role, you will act as the "glue" across the organization, ensuring tight operational processes, driving cross-functional initiatives, and managing critical relationships with our partners and stakeholders. You will wear many hats—from managing compliance audits and financial data analysis to crafting high-impact sales presentations and coordinating industry events. If you are methodical, detail-oriented, and thrive in an environment where accountability is key, this role is for you. What You Will Do Internal Operations & Communications Cross-Functional Orchestration: Manage the rhythm of the business by organizing cross-functional meetings. You will create agendas, track down action items, provide executive summaries, and ensure high-bandwidth collaboration. Knowledge Management: Maintain and improve internal documentation, templates, and "Canon" materials (standardized written docs, slides, and code) that serve the entire organization. Programs & Compliance: Support the administration of critical compliance frameworks (SOC II, HITRUST) and financial programs (R&D Tax Credits). Partnerships & External Relations Partner Management: Serve as the primary operational contact for key ecosystem partners (e.g., Labs, RCM, Medications, Fax). You will maintain these relationships to ensure shared program advancement and goodwill. Events & Conferences: Oversee the planning and preparation for industry events, including engaging speakers, managing logistics, and ensuring the team is prepped for success. Analysis & Sales Support Data & Planning: Gather and prepare analytical datasets used for strategic planning, business reviews, and finance purposes. Sales Enablement: Support the commercial team by creating high-quality proposal slides and assisting with the contracting process to ensure deals are documented correctly and close on time. About You You have exceptional written and oral communication skills and can distill complex ideas into clear, compelling narratives. You have strong ability to create professional, persuasive slides and presentations for various audiences. You have proven experience managing expectations and relationships with diverse groups, including partners, customers, community members, and prospects. You take extreme ownership. You identify gaps and fill them without needing to be asked. You possess a strong sense of accountability. You are comfortable working with data and approaching problems with a logical, structured mindset. You are methodical and detail-oriented—you ensure that nothing slips through the cracks. What Success Looks Like Operational Tightness: Processes run smoothly with no feeling of "loose ends." On-Target Delivery: Contracting, deployments, and internal projects are consistently executed on time and on budget. High-Value Collaboration: Major cross-functional meetings are viewed as high-bandwidth and valuable uses of time by all team members. Partner Growth: Vendor and partner relationships are strengthened, leading to tangible business benefits. Lasting Assets: You consistently produce "Canon" materials—resources that become the standard for the organization to use repeatedly. About Medplum Medplum is redefining healthcare with our open source, API-first electronic health record (EHR) platform, trusted by leading digital health and life sciences companies. Our mission is to catalyze change in the healthcare industry by improving the access, privacy, and utility of health data. At Medplum, we have a unique opportunity to impact the lives of patients, speed medical research, and contribute to the open source ecosystem. Benefits Competitive compensation package with equity Flexible time off Inclusive healthcare package The chance to shape the future of healthcare tech – leave your mark on this vital industry The San Francisco, CA base salary

About Medplum Medplum is redefining healthcare with our open source, API-first electronic health record (EHR) platform, trusted by leading digital and life sciences companies. Our mission is to catalyze change in the healthcare industry by improving the access, privacy, and utility of health data. At Medplum, we have a unique opportunity to impact the lives of patients, speed medical research, and contribute to the open source ecosystem. About the Role The mission of the Developer Experience Engineer is to establish Medplum as the standard platform for healthcare development through a combination of awareness, education, and community engagement. As the founder of the Medplum Developer Experience team, you will shape what "excellent" looks like for future team members and define the processes and playbooks for the team. What You Will Do ⚡ Develop reference applications and integrations that showcase Medplum's power. Your creations will be the gold standard, encoding our best practices and helping devs build faster. 📚 Contribute to Medplum's knowledge base through engaging documentation, guides, and tutorials. Demystify healthcare, health tech, and Medplum to hook developers make Medplum the most accessible platform in healthcare. 🌱 Support and grow our open source community. Provide technical support and thought leadership to our vibrant open source community. Our community is our secret weapon, and we've only scratched the surface of community engagement. 🎥 Create compelling content (videos, blog posts) to educate and grow Medplum's presence. To make Medplum the de-facto standard for healthcare development, we need to produce accessible content that cuts through the confusion in the EHR market and clarifies who we are and what we do. 🎯 Shape the future of Medplum's developer experience by providing actionable feedback: You're the link between our community and our product – make sure we're always on target. About You You live and breathe community engagement and love building relationships with developers! You have 3+ years of full stack TypeScript and React experience You're an excellent communicator, with a knack for breaking down complex topics into digestible content, and you have 2+ years of experience in a role that requires external communication You're a strong problem-solver who enjoys diving deep into technical issues and providing best practices You're based in the SF Bay Area, ready for twice-weekly in-person collaboration Bonus: media production experience, health tech background, and/or an existing developer community presence. Join us in our mission to revolutionize healthcare. If you're excited about building community, creating impactful content, and driving developer success, we'd love to hear from you!

About Medplum Medplum is redefining healthcare with our open source, API-first electronic health record (EHR) platform, trusted by leading digital and life sciences companies. Our mission is to catalyze change in the healthcare industry by improving the access, privacy, and utility of health data. At Medplum, we have a unique opportunity to impact the lives of patients, speed medical research, and contribute to the open source ecosystem. About the Role The mission of a Medplum Forward Deployed Engineer is to do whatever it takes to help Medplum's customers get the most value out of the Medplum platform, as quickly as possible. As a founding member of the FDE team, you will set the tone for the team and develop its culture and processes. What You Will Do 📈 Reduce Time to Value for Medplum Implementations: Conduct enterprise workshops and trainings, troubleshoot customer implementations, provide technical guidance and create documentation to help customers unlock value for their patients and providers faster. Your efforts will be the catalyst for our customers' success and Medplum's revenue growth. 🧠 Serve as a Strategic Thought Partner: Build relationships with customer executives and become a trusted thought partner for the C-Suite to help them plan their EHR strategy, operations, and execution. You'll be the guiding light for our customers, empowering them to emerge as industry leaders. 🌱 Grow Existing Customer Value: Gather intel, secure executive buy-in, and manage new implementation work streams to identify and implement new use cases at existing customers by educating them on the “art of the possible.” Your ability to uncover new opportunities and expand our footprint within existing accounts will be a significant driver of Medplum's long-term success. 🔌 Develop Enterprise Features and Integrations: Write code for core healthcare workflows, such as e-prescribe, labs, health networks, billing, benefits check, etc. By unlocking the full potential of the healthcare ecosystem, you'll unlock new capabilities for our customers and enhance Medplum’s value proposition to the market. 🎯 Provide Feedback to Product and Engineering: As a team member with the most direct customer contact, you’ll be the voice of our customers and integral for identifying new features and use cases for the platform. An important part of the Solutions Engineering role is to capture these customer issues and prioritize them to shape the product and engineering roadmap. 🎙️ Set the Tone for the Solutions Engineering Team: As the founding member of the Solutions Engineering team, you'll be starting a world-class team that serves as a critical driver of Medplum's revenue growth and market expansion. You’ll help develop tools and benchmarks for how the team measures success, and constantly be seeking ways to optimize how we serve customers. About You You have excellent communication skills (written & verbal) and can clearly and effectively communicate across various channels. You have full stack TypeScript experience and can write Medplum Bots, data migrations, and third-party integrations. You are self-managed. You will have a lot of autonomy in how you work with customers, and you’ll need to follow up promptly, effectively manage your time, and sweat the details. You are a relationship builder who can identify technical and business leaders at each customer and become a trusted partner to their organization. You have a "win at all costs" mentality and are focused on making sure Medplum is successful at any given deployment. You have 3+ years of experience in a customer-facing technical sales, customer success, or technical consulting role. You're based in the SF Bay Area, ready for twice-weekly in-person collaboration. Bonus: Experience deploying developer products, and/or health tech industry experience. Join us in our mission to revolutionize healthcare. If you're excited about building community, creating impactful content, and driving developer succe

Software Engineer What you’ll do Engineers at Medplum are comfortable working on new products under fluid conditions, seamlessly balancing tactical and strategic considerations. Responsibilities Design, develop, and maintain infrastructure, features and enhancements product for an open source project Collaborate with other engineers to deliver new features and improvements to the product in a highly regulated environment Write clean, maintainable, and efficient code and tests using modern Typescript and React best practices Contribute to and maintain infrastructure as code for major cloud platforms like AWS, GCP and Microsoft Azure Identify and troubleshoot issues effectively for technical infrastructure Stay up-to-date with the latest advancements in technical infrastructure, performance, security and data management Mentor enterprise customers and community members and provide guidance on best practices and industry standards. Minimum requirements Have a strong technical background, including 5+ years of experience designing and engineering large-scale systems Understand good practices of building scalable systems and working with APIs and front end technologies Measure your success in terms of business impact, not lines of code Internalize the best ideas from across the organization, humbly setting a vision that others are excited to get behind Work well cross-functionally and earn trust from co-workers at all levels. You are often cited as the inspiration for engineers in the community Care deeply about learning, teaching and mentorship and growing those around you Prefer simple solutions and designs over complex ones, and have a good intuition for what will last and scale Enjoy working with a diverse group of people with different areas of expertise. Engineering works closely with a variety of roles, including commercial and compliance Preferred qualifications Have experience in ensuring great user experience, ease of use and composability of features and products you build. Have experience with developer tools, and building a great developer experience Experience with a regulated environment and test driven development Familiarity with healthcare data and standards like FHIR and HIPAA