Ironclad

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, Dropbox, DoorDash, Snap Inc., and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement, or a complex NDA. Ironclad’s innovation and work culture has been recognized by Forbes’ 50 Most Promising AI Companies in 2021, Fortune’s Best Small & Medium Workplaces in 2021, Battery Ventures and Glassdoor’s 25 Highest-Rated Cloud Computing Company Employers, Fast Company’s 2020 Best Workplaces for Innovators, Glassdoor’s Best Machine Learning Startups, and Wing Venture Capital’s Enterprise Tech 30 List. Ironclad is backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter. About the Role: Legal Engineers are problem solvers first and foremost. They are responsible for supporting our customers with configuration work to help make their vision for their use of Ironclad a reality, as well as offering best practice guidance as part of our standard professional services packages. LEs then lead the customer through collaborative configuration of Ironclad's core product - automated workflows for contracting - which shape the way our customers handle contracts across their organization. Legal Engineers are product-centric, service-oriented and technologically fluent. They constantly solicit feedback from users, and iterate quickly with Core Engineers and Designers to improve the Ironclad product and deployment experience for customers over time. Who We’re Looking For: Mission-oriented: You’re excited to work on a team that operates at the intersection of human talent and software, and want to put that passion to work in an industry that still skews heavily towards the human/manual work end of the spectrum. You want to work at a place where you can have outsized impact. Exceptional communicator: You’re a strong verbal and written communicator. You can understand and empathize with people even if you have limited subject-matter knowledge of their area of expertise. Team player: You can work effectively in teams of technical and non-technical individuals. You are highly generative when collaborating with diverse teams. Independent: You can learn and drive outcomes with minimal supervision. You have a bias towards action, and gravitate towards environments where you have outsized influence on the success of outcomes for customers and colleagues. You are exceptionally good at making trade-offs based on incomplete data. What You’ll Be Doing: Leading 5-15 customer implementation simultaneously focused on delivering a best in class customer experience Leveraging your deep product expertise to share best practices on how your customers may maximize value from their investment in Ironclad Guiding customers through a collaborative configuration approach of setting up their Ironclad instance. You’ll be putting them in the driver’s seat and leading them through workflow configuration, systems set up, and program roll-out Serving as the internal “Voice of Customer” by regularly sharing product feedback on how we may further our ability to deliver high-quality outcomes Reporting on project status and blockers weekly to Professional Services leadership team Sharing innovative ideas with peers and leadership on how to further enhance our thinking and focus on operational efficiency and innovation Responding to high-profile customer escalation in a way that inspires confidence and customer loyalty Previous experienc

Ironclad is the #1 contract lifecycle management platform for innovative companies.  Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Mastercard, OpenAI, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.  Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We work in a highly collaborative environment, and strive to foster a positive, inclusive culture.  We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter. About our design team: We’re on a journey to redesign contracts. And, that means rethinking how people (and companies) form trust and work together. We're looking for imaginative product designers to help us challenge the status quo and redefine contracting. As a software designer at Ironclad, you’ll use technology to shape, automate and modernize the end-to-end antiquated contracting process - from drafting through negotiation to signature and beyond. You’ll work with engineers and product managers to transform and humanize the nature of a contract - from paper to data, and from inaccessible to intuitive. At Ironclad, we’re building a future where contracts aren't a 9-letter word; they are dynamic, intuitive experiences that transform how businesses cooperate in our modern world. This is an opportunity to make a dent, not only with a product, but by profoundly shifting the terms people use to work together. What you’ll do: Act as a guide (for anyone in the company) for how to deliver an intuitive user experience in our product. Champion our user by consistently representing their interests at every “table.” Orchestrate design process across multiple teams and projects at the same time. Utilize our usability lab to validate product designs with facts (not fluff). Synthesize a shared vision (not your own vision), and then visualize it. Collaborate all day, every day extensively with product managers and engineers. Communicate through visual artifacts. That’s your superpower as a designer, and nobody else at the company has it. You’ll do a lot of hands-on software/UI design for a complex and rich application. Important note: our design team is for do-ers, not just thinkers/collaborators. Help us develop our design talent and culture. We have a flat organization where everyone co-owns and chips-in on this stuff. The more senior you are, the higher the expectations of contribution. Always model good leadership at your core, and our company values. You already have/are: +10 years of experience designing apps at a tech company. Shipped exemplary work into a large market. A phenomenal UI designer; with evidence of lifting the UI craft of others. Fluent with web, iOS, and Android UI design patterns. Understands how software works, and the ability to code is a plus. Excellent communication skills at all levels of a company. A player-coach, with evidence of fostering growth and development in others. A continuous learner who solicits feedback proactively. Benefits: Competitive compensation Health, dental, and vision insurance 401k Wellness reimbur

Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter. Ironclad is looking for a Senior AI Engineer to join our team and help revolutionize the way legal teams handle contracts. As a Senior AI Engineer at Ironclad, you will have the opportunity to work with the latest cutting-edge technologies, including the HuggingFace framework, the OpenAI APIs, and more. You will leverage these to build state-of-the-art models and services that extract valuable information from contracts and provide insights to our customers. You will work closely with other teams, including design and product, to build new features in our app that enable our customers to handle contracts more efficiently and effectively. You will also collaborate with data engineering to build datasets that are used to train machine learning models. As a Senior AI Engineer, you will play a critical role in building an AI platform that can serve fast predictions and scale to support high throughput and multiple models. You will explore the latest models and AI techniques, including generative AI, question and answering, visual understanding, and more. At Ironclad, we are on a mission to power the world’s contracts, and you will play a pivotal role in making that mission a reality. If you are an experienced AI Engineer with strong coding fundamentals and a passion for working with cutting-edge technologies, we encourage you to join us on this exciting journey. We work in a highly collaborative environment and strive to foster a positive, inclusive culture. Join us and help us build the product that legal teams love! What you'll be doing: Work with product, data and engineering teams to build models and services that can ingest legal documents, extract key information and surface insights from these documents to our customers. Drive the technical vision for the team and leverage open source technologies as well as cloud services to build an enterprise grade machine learning platform. -Lead the design and implementation of backend services that can ingest legal documents and extract relevant information that our customers care about. -Drive the evolution of our ML platform, including building tooling to support model training, evaluation, inference serving, monitoring and alerting. -Work with our data engineering and product teams to identify training data sources, ETL pipelines, and labeling tasks of interest. -Use the latest ML frameworks and open source tools to develop new model training pipelines -Provide technical leadership for the engineering organization -Partner with the product teams to innovate on user experience and solve business problems by making AI accessible through APIs Participate in interviews to hire new engineers into the team Mentor and train other junior enginee