HiOperator

Ready to join a fast-growing, diverse team tackling a $200B+ industry? HiOperator's mission is to automate customer service by augmenting awesome humans with great technology. We believe that there’s a path to automation that greatly enhances the roles and career paths of customer service agents, rather than makes them obsolete. We are a profitable, growth stage startup and our investors include Y Combinator, Hearst Lab, and 43North. We have been scaling exponentially and we continue to look for new team members to join our quest to change the industry. Your Role & Mission As a Business Development Representative, you will support HiOperator’s pipeline efforts by uncovering qualified opportunities in the mid-market and enterprise segments. Your main responsibilities will be to penetrate key target accounts by reaching out to ideal customer persona individuals through phone, emails, social etc and engaging their interest in our services. In this role, you will ask a lot of questions to understand a prospect's pain points, needs and current priorities. Your abilities to capture the prospect's attention and interest will be key as you grasp the prospect's challenges and explain how HiOperator works. Your goal is to set discovery meetings with qualified prospects where they can explore HiOperator in greater depth. As the first touch-point between HiOperator and a prospect, you will play a key role in educating them about what we do and articulating the differentiators. Goal is to attract, engage and qualify them. You are expected to be sharp at understanding a prospect's pain points, self-motivated, disciplined and extremely good at time management. You are confident at having conversations with VP and C-level leaders at a range of companies in a consultative tone. You are comfortable being accountable and achieving realistic monthly targets. Competencies/Key Traits You have excellent attention to detail Great listener and intellectually curious Great at asking questions and has a problem-solving mindset Strong written communication, phone, presentation, and interpersonal skills Ability to learn quickly and articulate a complex subject matter in a simple-to-understand manner Highly motivated and self-driven Strong organization and time management Collaborative and coachable Role & Responsibilities Reaching out to decision-makers at prospect accounts over phone and email. Engaging them in conversation to assess a mutual fit. Personalizing your conversation to the prospect's background so that you can earn their trust and attention. Maintaining accurate records in the CRM of outcomes of calls, conversations, and follow-up steps. Researching accounts and contacts for personalization data points. Account-based prospecting Drive pipeline through personalized outreach to multiple stakeholders through email, phone, and LinkedIn. Ability to qualify accounts Collaborate with the team to develop account outreach strategies and ensure our messages are always on-brand. Help to build scalable prospecting campaigns based on data Write compelling emails, LinkedIn messages, etc. that lead to booked meetings for the team Skills & Relevant Experience Strong organizational skills and time management skills Experience crafting business messages Quick learner and technically adept Past BDR experience or owning a quota is desired but not required CRM exposure preferred but not required 2+ years B2C SDR or sales related experience targeting large, multi-stakeholder prospects. Candidates should have one of the following: outsourced customer service, software/saas experience, ecommerce, or other related tech space experience The ability to write succinct, crisp emails, great phone manners and keen understanding of effectively using social media. Key Outcomes Consistently hit engagement and prospecting activity targets on a daily, weekly, and monthly basis Set up qualified discovery calls between qualified prospects and sales team Consistently hit q

HiOperator’s mission is to help elevate customer service by helping our clients deliver excellent and scalable customer service effortlessly, through the power of HiOperator's Human Agents and AI Technology. We are growing quickly and we continue to look for new team members to join our quest to change the industry. We are seeking a highly skilled and motivated Business Software Developer to join our rapidly growing team. As a key member of our organization, you will be responsible for delivering large and complex features quickly, while becoming an expert and owner of significant sections of our codebase and being a reliable contact for our clients. Your role will encompass various aspects, including implementation and technical strategy, data analysis, and client relations. In this position, you will work across the entire technical stack, spanning front-end and back-end development, DevOps, as well as integrating machine learning and data science tools. We use these tools, and more, every day: Google Cloud Functions, Apollo GraphQL, ReactJS, Pub/Sub, multitenancy, and PyTorch. You will also be a primary contact for our clients, and help continue to build positive relationships with them. Joining us at this exciting time means that the products and features you build will contribute to a new wave of innovation within the customer service industry. You will have the opportunity to incorporate the latest advancements in Large Language Models (LLMs), artificial intelligence (AI), and data-driven decision making. Located in the heart of Dallas and Downtown Buffalo, we offer an engaging and dynamic work environment. We are looking for motivated individuals who are eager to be part of a fast-paced team that values growth and development! Your key priorities: Build API integrations with various CRMs and other custom applications, utilizing REST/GraphQL/gRPC Build UI features to support new service offering Deploy machine learning models Build and manage the observability platform for the LLMs we utilize Troubleshoot, debug, and resolve software defects and issues Interpret data and analyze results using statistical techniques Acquire data from primary and secondary data sources Maintain 99% platform uptime Manage dev ops pipeline Building and maintaining positive relationships with our clients Present weekly reports to our clients You’re a great match if you: Have 2+ years of engineering experience Enjoy learning about everything, and are capable of explaining your concepts to others Being a true team player - work together, learn together, and win as a team Have empathy - customer service requires empathy to truly under the customer and deliver the best experience for our clients Experience working with Apple Products is a plus You will use the following tools/patterns often: Google Cloud Functions PubSub Apollo Federation Multi-Tenancy Architecture PyTorch Benefits: All hires will be eligible for health benefits (medical, dental, vision) after one full calendar month of full time employment Access to the free onsite gym Commuter benefit is available after one full calendar month of full time employment PTO/PFT, which starts to accrue immediately Visit us to learn more: https://hioperator.com Please note, this is not a remote position - This role is for our Dallas, TX location only. You may be required to visit clients at their various locations. Job Type: Full-time Job offers are contingent on a satisfactory background check as permitted by law. Any falsification of your application or any other hiring materials is grounds for rescinding an offer or termination of employment. HiOperator is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. HiOperator uses E-Verify to confirm the employment eligibility of all newly

HiOperator’s mission is to automate customer service by pairing great people with our technology. Our Dallas office is growing quickly and we continue to look for new team members to join our quest to change the industry. We are seeking a highly skilled and motivated Senior Software Engineer to join our rapidly growing team. As a key member of our organization, you will be responsible for delivering large and complex features quickly, while becoming an expert and owner of significant sections of our codebase. Your role will encompass various aspects, including implementation and technical strategy. In this position, you will work across the entire technical stack, spanning front-end and back-end development, DevOps, as well as integrating machine learning and data science tools. We use these tools, and more, every day: Google Cloud Functions, Apollo GraphQL, ReactJS, Pub/Sub, multitenancy, and PyTorch. Joining us at this exciting time means that the products and features you build will contribute to a new wave of innovation within the customer service industry. You will have the opportunity to incorporate the latest advancements in Large Language Models (LLMs), artificial intelligence (AI), and data-driven decision making. Located in the heart of Dallas, we offer an engaging and dynamic work environment. We are looking for motivated individuals who are eager to be part of a fast-paced team that values growth and development! Your key priorities: Build API integrations with various CRMs and other custom applications, utilizing REST/GraphQL/gRPC Build UI features to support new service offering Maintain 99% platform uptime Manage dev ops pipeline Deploy machine learning models Build and manage the observability platform for the LLMs we utilize You’re a great match if you: Have 5+ years of engineering experience Are a polygot - You enjoy learning about everything, and are capable of explaining your concepts to others Are collaborative - We work together, learn together, and win as a team Have empathy - Customer service requires empathy to truly under the customer and deliver the best experience for our clients Experience working with Apple Products is a plus You will use the following tools/patterns often, and we have included some: Benefits: All hires will be eligible for health benefits (medical, dental, vision) after one full calendar month of full time employment Access to the free onsite gym PTO/PFT Visit us to learn more: https://hioperator.com This is not a remote position - Dallas, TX only (100% in office position) Job Type: Full-time Job offers are contingent on a satisfactory background check as permitted by law. Any falsification of your application or any other hiring materials is grounds for rescinding an offer or termination of employment. HiOperator is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Benefits: Dental insurance Free parking Health insurance On-site gym Paid time off Vision insurance