Gigs

About Gigs At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you. The Role An Implementation Manager is our customers’ technical partner at Gigs. You will help customers plan, coordinate and successfully launch integrations using the Gigs API. The role is a unique blend of the technical, strategic and operational. Work can range from partnering with Product on a critical feature blocking a strategic onboarding, to scoping, coordinating, and driving an API implementation over multiple geographies with one of the world’s largest Fintechs. Implementation sits within Customer Success at Gigs but the role lies at the heart of Gigs’ different functions. You will work closely with Product and Engineering, working together to scope new features and provide on-going feedback. But you will also be heavily involved with Growth: working in tandem with the Business Development team for new implementations and being the main point of contact with our largest customers as they do further development. What you’ll do Deliver customer implementations. You will act as an owner, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for a specific customer’s use case. You will work step by step with the customer to ensure that they are including the right feature set, API endpoints, and wireframes for success. Key technical contact. You’ll work with our customer’s engineering and product teams as they integrate and continue to develop with Gigs, and advise them on the best implementation path. User flow advisor. You will be the subject matter expert when it comes to the UX/UI the customer builds, and specific endpoints that are required to build out a best in class user experience. Project management. You have experience with and are a super user of Smartsheets, Asana, Linear, or another type of project management tool. You will own a portfolio of complex, critical implementations and projects, and will shape roadmaps, define key milestones, and track progress to ensure successful execution ahead of the deadline. Cross-functional coordination:  You will ensure alignment across Business Development, Marketing, Product, and Engineering teams, driving them toward a shared vision. By setting clear goals and building cross-functional roadmaps, you will keep all stakeholders focused, coordinated, and executing efficiently. Product Management. We’re creating a completely new product, so you will need to spot when a new feature could help unlock a use case and be comfortable working with product and engineering to make it a reality. Commercial Strategy:  Understand the commercial fundamentals of each implementation and work to ensure they are delivered successfully. Deeply understand what characterises a high conversion user flow and help our customers successfully implement it.   What we are looking for You are an implementation powerhouse: You have 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech

About Gigs At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you. The Role An Implementation Manager is our customers’ technical partner at Gigs. You will help customers plan, coordinate and successfully launch integrations using the Gigs API. The role is a unique blend of the technical, strategic and operational. Work can range from partnering with Product on a critical feature blocking a strategic onboarding, to scoping, coordinating, and driving an API implementation over multiple geographies with one of the world’s largest Fintechs. Implementation sits within Customer Success at Gigs but the role lies at the heart of Gigs’ different functions. You will work closely with Product and Engineering, working together to scope new features and provide on-going feedback. But you will also be heavily involved with Growth: working in tandem with the Business Development team for new implementations and being the main point of contact with our largest customers as they do further development. What you’ll do Deliver customer implementations. You will act as an owner, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for a specific customer’s use case. You will work step by step with the customer to ensure that they are including the right feature set, API endpoints, and wireframes for success. Key technical contact. You’ll work with our customer’s engineering and product teams as they integrate and continue to develop with Gigs, and advise them on the best implementation path. User flow advisor. You will be the subject matter expert when it comes to the UX/UI the customer builds, and specific endpoints that are required to build out a best in class user experience. Project management. You have experience with and are a super user of Smartsheets, Asana, Linear, or another type of project management tool. You will own a portfolio of complex, critical implementations and projects, and will shape roadmaps, define key milestones, and track progress to ensure successful execution ahead of the deadline. Cross-functional coordination:  You will ensure alignment across Business Development, Marketing, Product, and Engineering teams, driving them toward a shared vision. By setting clear goals and building cross-functional roadmaps, you will keep all stakeholders focused, coordinated, and executing efficiently. Product Management. We’re creating a completely new product, so you will need to spot when a new feature could help unlock a use case and be comfortable working with product and engineering to make it a reality. Commercial Strategy:  Understand the commercial fundamentals of each implementation and work to ensure they are delivered successfully. Deeply understand what characterises a high conversion user flow and help our customers successfully implement it.   What we are looking for You are an implementation powerhouse: You have 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech

About Gigs At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you. The Role Partner Marketing at Gigs is deeply cross-functional. You’ll collaborate closely with Implementations, Product, Sales, Account Management, Creative, Finance, and Data to ensure our partnerships deliver meaningful value to end users and drive sustained revenue growth.  You’ll shape how connectivity is positioned, launched, and scaled within our partner ecosystem. Our team operates across the full product lifecycle — from influencing product strategy and launch readiness to driving adoption through always-on growth campaigns. You will deliver growth strategies for and with partners. This is a dynamic role that requires strategic thinking, sharp execution, and excellent communication to create win-win outcomes. A successful candidate will be highly-motivated and self-directed with expertise in juggling multiple accounts and working in a fast-paced environment.  What You Will Do Build and implement co-marketing programs that strengthen partner relationships and drive revenue. Plan and launch marketing campaigns in close collaboration with strategic partners. Equip partners with resources, playbooks, training materials, and product updates to drive adoption. Work closely with Creative to build high caliber marketing assets (pitch decks, playbooks, paid media ads, whitepapers, videos, etc.)  Work closely with data teams to define success metrics, implement tracking, and optimize campaigns.  Turn successful experiments into repeatable, high-impact playbooks. Build strong partner relationships to foster collaboration and long-term success. What We Are Looking For 5+ years  in product and/or partner marketing  You have a deep understanding of the enterprise deal cycle and consumer marketing programs that drive scale.  You are a storyteller, pitching ideas and concepts comes naturally to you. You can turn ambiguous ideas into inspiring revenue driving content.  You’ve worked extensively with creative teams and can communicate in marketing briefs. You have excellent verbal and written communication skills. Experience at a highly dynamic, high-growth tech company. Experience using AI tools in your day-to-day work to improve speed, creativity, and decision-making. Bonus points if You have agency, lifecycle, and content marketing experience Experience in the payments, financial technology industry Before You Apply... The truth is, what we're building isn't easy. We expect a lot, and operate with urgency and ownership. This won’t be the right place for everyone, and that’s okay. This role probably isn't a fit if: You need a lot of structure, or layers of process to do your best work You prefer to specialize narrowly and wait for direction rather than taking initiative You’re uncomfortable making decisions with imperfect information or wearing multiple hats You’re looking for a “big company” setup — we’re still building many things for the first time But if you’re excited by the idea of building from zero, working with passion,

About Gigs At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless. If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you. The Role As a Support Operations Engineer, you are the backbone of how Gigs delivers support at scale. This role sits at the intersection of Delivery and Scale. You're not just closing tickets. You're identifying what's driving them, feeding that back to Product and Engineering, and maintaining the AI tools and documentation infrastructure that keeps the entire operation improving over time. We're looking for someone who cares deeply about the customer experience, thinks in systems, and is always asking why something broke rather than just closing the ticket and moving on. You'll be working across customer interactions, operational processes, and data, and you'll be expected to bring your full brain to all three. This is an early and foundational role on a team we're building intentionally. The people who do well here are the ones who see a gap and fix it, who notice patterns before anyone asks them to, and who make the people around them better. This role is located in our New York hub.  What You Will Do Own how we interact with our customer and partner end to end, across all channels, from first contact through resolution Identify recurring issues and escalation patterns and translate them into actionable improvements for Product, Engineering, and internal processes Maintain and improve the knowledge base and documentation infrastructure that powers our support operation and AI tools Configure, optimize, and improve the tooling and workflows the support team runs on Work closely with Technical Support on complex escalations, and with BizOps, Connectivity, and product teams when issues point to something systemic Contribute to automation and agentic support initiatives, helping define how AI fits into the support workflow Track and analyze support data to surface insights, measure performance, and drive continuous improvement What We Are Looking For Experience in a customer-facing or operations role at a tech company, ideally in a B2B or B2B2C environment Strong analytical mindset, you're comfortable working with data and drawing conclusions from it High technical aptitude, you need to be able to understand how products work and learn complex tooling quickly Clear, concise communicator with both customers and internal teams Self-directed and comfortable with ambiguity, you don't wait to be told what needs fixing Genuine interest in AI, automation, and how they can make support smarter over time Telco experience is not required; curiosity is Salary Range: $150000 - $180000 USD Before You Apply... The truth is, what we're building isn't easy. We expect a lot, and operate with urgency and ownership. This won’t be the right place for everyone, and that’s okay. This role probably isn't a fit if: You need a lot of structure, or layers of process to do your best work You prefer to specialize narrowly and wait for direction rather than taking initiative You’re uncomfortable making decisions with imperfect information or wearing mul