Giga

This role is on-site in San Francisco in the Dogpatch neighborhood. Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises. It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers. The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us: <u>Voice AI startup Giga raises $61M Series A</u> <u>DoorDash and Giga Partnership</u> The Role We are hiring our first dedicated HR professional to own and strengthen core HR operations as the company continues to grow. This is a greenfield opportunity to bring clear ownership and scalable processes to a function that is currently shared across Operations and the business. This is a hands-on, execution-focused role. You will own the day-to-day HR function, with emphasis on employee lifecycle management, compliance, and effective partnership with benefits providers and employment counsel. Building strong operational foundations is the immediate priority. We recently secured $61M in funding and are entering a period of rapid growth. There is a strong appetite to invest in broader people initiatives such as culture, manager enablement, and employee experience once the fundamentals are in place, making this an especially exciting time to join and help shape the next phase of the company. The right person is comfortable operating independently, enjoys bringing order to complexity, and is excited to be the first HR hire with meaningful ownership and room to grow as the company grows. _ What You Will Do _ HR Ownership and Execution Own the full employee lifecycle, including onboarding end to end (equipment, accounts, orientation, first-week experience), role changes, offboarding, and terminations Maintain employment documentation and records, such as offer letters, employment agreements, and separation materials Ensure Rippling is clean and up-to-date Serve as the primary internal owner for HR processes, including when working with external vendors or outside counsel Employee Relations and Compliance Apply strong working knowledge of California employment law and in-person workplace requirements to guide HR decisions Handle employee transitions, including terminations and severance, with consistency, care, and good judgment Partner with employment counsel as needed, translating guidance into practical, repeatable processes Benefits, Payroll, and Programs Serve as go-to person benefits administration, including health plans and retirement programs, and manage relationships with brokers and providers Partner closely with Finance, and sometimes take the lead, on payroll accuracy and compliance Monitor and implement evolving compliance requirements across states as the company grows Process and Systems Build and document clear HR workflows that scale with the business Introduce structure where processes are currently informal or evolving _ What We’re Looking For _ Experience 4-7 years of experience in HR Experience as an early or first HR hire of an early stage, venture backed startup Deep familiarity with HRIS systems (Rippling experience is a plus) Experience supporting teams in California, including familiarit

Experience: 3+ years 5 days a week in office in SF Technical recruiting is the most important organization in the company. You'll be in one of the most impactful roles in one of the fastest growing companies. This role also has growth potential to move into sourcing and recruiting roles. About Giga Giga recently raised a $61M Series A and has many large-scale, paying customers, including DoorDash. We’re building the next generation of customer experience: real-time AI agents that can understand emotion, resolve issues efficiently, and scale across the world’s largest enterprises. It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. Some further info about us: Voice AI startup Giga raises $61M Series A DoorDash and Giga Partnership Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders trust Giga with their most complex support and operations workflows across voice, chat, and email. Why Join Us? Be the second recruiter at a high-growth AI startup shaping the future of customer support. Work directly with the founders and make your mark on every hire. Own and drive the entire recruiting funnel from strategy to close with high visibility and impact ! YC Partners talking about GigaML (Endorsed by YC partners: Garry Tan CEO of YC, and Harj Taggar) What You’ll Do Full-cycle recruiting for engineering, GTM, and ops—from cold outreach to Day-1 onboarding Process design: data-driven pipelines, scorecards, and metrics that scale with headcount Candidate experience: engage with each candidate actively and with care to leave a strong impression and reflect our values Collaborative hiring: work with Founders, rest of team, agencies to drive hiring strategy based on growth goals Storytelling: pitch GigaML’s mission so convincingly that top talent can’t walk away Who You Are / Must-Haves Bring 3+ years closing hard-to-find technical talent with measurable wins Thrive in 0-1 environments—scrappy, fast, and detail-obsessed Refuse to compromise on quality Treat candidate experience as a competitive edge Communicate with clarity and conviction at every step Bonus Points Early-stage or hyper-growth recruiting experience Success hiring both engineering and GTM roles Employer-branding or recruitment-marketing wins Familiarity with the AI/ML talent market Perks & Benefits Gym Membership Full health, dental, and vision coverage Recently expanded into a 25,000 sq. ft. office to support our growing team On-demand snacks, meals, and coffee to keep you fueled.

About Giga Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises. It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers. The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us: <u>Voice AI startup Giga raises $61M Series A</u> <u>DoorDash and Giga Partnership</u> Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply! The Role We're looking for software engineers to help build the systems that power our AI agents. You'll work across the backend, from data pipelines and integrations to agent infrastructure, shipping features alongside experienced engineers who will help you grow. This is a role where you'll contribute to real problems from day one. We expect you to ramp up quickly, take ownership of your work, and operate with increasing independence as you learn the codebase. What You'll Work On You'll contribute to projects across our stack. Some examples: Atlas: Building features for our AI assistant: charts and alerts in Slack, natural language queries, and expanding Atlas to manage platform resources Activity Stream: Log visualization with filters, timestamps, and frequency charts to give visibility into agent behavior Dynamic knowledge: Adding time-based knowledge (like ongoing incidents) that auto-updates from sources like status pages Agent memory: Conversation awareness and recent interaction lookups so agents remember context across sessions As an early-career engineer, you'll be paired with senior engineers on larger initiatives while also owning smaller projects end-to-end as you ramp up. You Might Be a Fit If You Have 1-3 years of professional software engineering experience Are curious and ask good questions—you want to understand why things work, not just how Can take feedback well and iterate quickly Prefer shipping over perfection but still care about quality Want to grow at a startup where you'll have real responsibility early Perks & Benefits Catered lunch daily Dinner stipend $150/month wellness benefit (gym, fitness classes, mental health) 401(k) plan Paid parental leave (12 weeks maternal, 6 weeks paternal) Commuter benefits Medical, dental, and vision coverage Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Location: San Francisco (100% In-Office) Experience: 7+ years Salary: $200K - $500k • Offers Equity About Giga Giga has recently raised a $61M Series A and has several paying customers, including DoorDash. We’re building the next generation of customer experience — real-time AI agents that can understand emotion, resolve issues instantly, and scale across the world’s largest enterprises. It’s an exciting inflection point for the company. While we have been successful, we have larger ambitions. Our goal is to become the go-to AI platform for all enterprise automation, powered by our voice superintelligence. To achieve this, we need more great engineers. The work affects millions of people every day and our engineers have autonomy and make true impact. This opportunity is unique because we have brilliant founders, have found commercial success, and see a clear path to becoming a generational company. Some further info about us: Voice AI startup Giga raises $61M Series A DoorDash and Giga Partnership Giga builds AI agents trusted by the largest B2C companies in the world. Industry leaders like DoorDash trust Giga with their most complex support and operations workflows across voice, chat, and email. If being a part of this resonates with you, please apply! The Role We're looking for backend engineers to build the infrastructure and systems that power our AI agents. You'll work across the stack—from data pipelines and analytics to real-time agent systems—shipping features that directly impact how our customers operate. This isn't a role where you'll be handed a spec and asked to execute. You'll own problems end-to-end: figuring out the right approach, building it, and iterating based on what you learn. What You'll Work On As a senior engineer, you'll be expected to make sound technical decisions, ship reliably, and help set the bar for code quality and system design. You'll have significant autonomy and influence over what gets built and how. Tech Stack Backend: Python, Django Infrastructure: AWS, Modal, Kubernetes Frontend: TypeScript, Vite (you'll interact with this, but it's not the focus) You Might Be a Fit If You Have 7+ years building backend systems, ideally at companies where reliability and scale mattered Are comfortable with ambiguity—you can take a loosely-defined problem and figure out what to build Aren't precious about boundaries—you'll jump into unfamiliar parts of the codebase when that's what the problem requires Write clean code and care about getting the details right, but also know when to ship Want to work on hard problems with a small team where your work has obvious impact Are excited about AI agents and the infrastructure challenges that come with running them in production Perks & Benefits Catered lunch daily Dinner stipend $150/month wellness benefit (gym, fitness classes, mental health) 401(k) plan Paid parental leave (12 weeks maternal, 6 weeks paternal) Commuter benefits Medical, dental, and vision coverage --- Giga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.