Flair Labs

The Role We are looking for a talented Founding Infrastructure Engineer to help build and scale our Voice AI Agent platform—a powerful system that autonomously interacts with customers, handling millions of conversations every month. In this role, you’ll design and deliver the software that enables local businesses to manage complex customer interactions automatically, book more appointments, and serve their customers more effectively across multiple channels (e.g., voice, SMS, chat). If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you! What you will be doing Build and scale the AI Agent platform — enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale. Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions. Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability. Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience. Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency. Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes. What you should have 5+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir. 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows. Proven success designing and maintaining distributed or high-throughput systems. Strong problem-solving ability and comfort navigating ambiguity in large-scale systems. Excellent communication skills and the ability to work effectively across teams. A willingness to work across the entire stack—from infrastructure to APIs to user-facing components—wherever the problem needs solving. Ability to thrive in a fast-paced environment with shifting priorities. What we hope you have 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows. Practical experience designing and implementing evaluations for LLM behavior — including accuracy, safety, reliability, and cost monitoring. Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior. Experience with modern agent frameworks including multi-step reasoning, memory, and orchestration patterns. Hands-on experience with fine-tuning and data curation for improving model performance.

About the role We’re hiring a Founding Forward Deployed Engineer to lead how Flair Labs to integrate voice ai into customer ecosystems and how those integrations power our AI-driven needs analysis and personalized learning experiences. This role sits at the intersection of engineering, product, and customers. You’ll work directly with enterprise clients to deploy Flair voice ai concierge in a way that feels native to their organization—while also shaping the technical foundations that make those deployments scalable and repeatable. If you’ve been a lead solutions engineer and are looking for a step up in scope, ownership, and impact, this role is designed for you. What you’ll do 1. Own deep customer integrations Design and implement integrations with core customer systems, including: CRM, LOS (loan origination system) and other source systems API integrations real-time within calls and downstream workflow Ensure integrations are reliable, scalable, and easy for customers to adopt. Act as the technical owner of complex, high-impact deployments. 2. Build and productize integrations Expand, harden, and shape Flair’s API to support: Template-based, repeatable integrations Self-serve or partner-led integrations with minimal Flair involvement Define patterns, tooling, documentation, and best practices that make integrations faster and more predictable over time. Partner with core engineering to build out APIs and services. 3. Forward-deployed engineering for AI needs analysis Gather and map the right customer requirements. Delight customers with experiences that work end-to-end. Be able to expand further after initial implementation Deliver experiences where customers say: “This feels native to our organization—and it just works.” You will report directly to the Co-founder and Chief Technical Officer What we’re looking for Senior-level experience as a Solutions Engineer, Forward Deployed Engineer, or similar customer-facing technical role. Strong background in APIs, integrations, and data pipelines. Comfort working directly with customers on ambiguous, high-impact problems. Ability to think both tactically (shipping integrations) and strategically (building systems that scale). Experience collaborating closely with product, engineering, sales, and customer success.

About Flair Labs Flair AI is a first-of-its kind agent platform for top real estate and lending teams, building production ready voice AI. We recently closed a seed round and achieved remarkable growth, reaching $1M in revenue within four months. Our team is composed of experts from Apple, Citi Group and Stanford AI Lab, and we operate out of our in-person office in Palo Alto. About the role Skills: Python, FastAPI, Kubernetes, Kafka, Google Cloud Roles and responsibilities Design scalable solutions and ship features for a production-ready voice agent platform. Lead initiatives in backend and infrastructure, with opportunities for ownership and growth. Collaborate closely with designers and engineers throughout the design and implementation phases. Provide technical support, customer success assistance, and implementation guidance directly to our customers. Qualifications 3+ years of experience in backend software development and system design. Bachelor’s degree or equivalent practical experience. A founder-like mindset with a passion for taking responsibility and making a significant impact. Ability to thrive in a fast-paced environment, quickly learning and adapting to new challenges. Excellent communication and collaboration skills, with the ability to commit to decisions even when there are disagreements. Previous startup experience is a plus. Previous cloud tech stack managing experience is a plus. Benefits Competitive salary with an equity package, year end bonus. 100% health, dental and vision insurance coverage. Meal and commute expenses fully covered. Option to reside at the office with your own private bedroom. Unlimited snacks and drinks. Wellness reimbursement. H1B and Green Card sponsorship available. A friendly office cat to brighten your day! The chance to innovate and push the boundaries of voice AI in a dynamic, venture-backed startup.

About the role One of real estate and mortgage’s fastest growing AI platforms -- Flair -- is hiring a Head of Product Marketing & Design! As the first individual contributing Product Designer to join Flair’s ever growing and mission-driven team, you will design interfaces that reimagine how modern real estate teams can adopt AI and supercharge their work. You will focus on seamless user experiences that are incredibly simple and elegant. You will translate high-level requirements into interaction flows and assets, and build interfaces that deliver hassle-free digital concierge to thousands of real estate teams from a first-of-its-kind agent platform for real estate. About the Team: The Design team works closely with the leadership team, business, product, growth, and cataloguing teams to drive the best user experience. The team works on special projects and innovations that aim to deliver high impact interfaces and experiences. You will join as the key UI/UX designer driving platform experience with support from the team's graphic designers and video editors. What will you do: Design and validate new experiences via mockups, wireframes, flow diagrams, sketches, and other UX artifacts Illustrate design ideas using storyboards, process flows and sitemaps Optimize interfaces for real estate and lending ensuring optimal conversation rates Gathering user requirements, designing graphic elements and building navigation components. Individually contribute to design decisions for platform growth while presenting rough drafts to internal teams and key stakeholders Collaborate with the product, clinical, business, and engineering teams to build scalable and impactful solutions Understand the user experience strategy for a product and drive the overall design solutions based on usability, consistency, business goals, time to market and customer experience. Deliver the best in quality user interface for all devices with an equal focus on web and mobile. Define visual elements, product elements, and overall design. (layout, components, color, typography, images, design theory) What are we looking for: 1-3 years of relevant experience working in product design, as UX designer for web or mobile applications Experience and skills in visual design, UX design, research, micro-interactions Experience in designing mobile application interfaces Experience working with cross-functional teams and stakeholder management Experience in a start-up and real estate is preferred, along with a passion for and appreciation of high-end, apply-style designs. Experience leading a project or a vertical - including with graphic designers and video editors Degree in a relevant design discipline such as product, graphic or communications design Ability to quickly incorporate feedback and think about how the UI will scale in the future Strong desire to support the company’s goals, team initiatives, and the broader product vision About Flair Flair was founded amidst an evolving landscape in real estate. While recent legislative changes have brought about increasing friction in the buyer journey, we believe the future of home buying and selling remains with real estate agents - who can provide practical, cultural, and emotional guidance as consumers navigate one of the greatest transactions in their life. Flair Labs is pioneering the first-of-its-kind multi-channel AI platform for real estate and lending, empowering companies to build autonomous agents that can execute complex workflows across voice, text and email. In the future we believe the best real estate professionals will be responsible for managing swarms of agents that execute tasks on their behalf, synthesize data from all sources in real time, and help them improve their decision making – Flair Agents is the foundation enabling this future.