Support & MIS Coordinator (Battery Finance Ops)

Location

Delhi NCR

About Us

We’re a fast-growing EV startup solving battery financing for India’s most hardworking vehicles — electric rickshaws. With money raised from global investors and operations in 5 cities, we aim to make clean mobility accessible to the informal segment through innovative battery financing and distribution.

We’re now hiring a hands-on Support & MIS Coordinator to help us stay organized, customer-focused, and data-driven as we scale sales.

Role Overview

This is a high-ownership role where you will act as the nerve center between our field team, customers, and leadership — collecting daily data, organizing field inputs, supporting customer escalations, and ensuring nothing falls through the cracks.

What You’ll Do:

• Own and update key trackers (sales, collections, customer complaints, battery issues)
• Create and manage Google Forms and Sheets for daily field inputs
• Follow up with sales/ops team to ensure timely data submissions
• Share daily and weekly reports with leadership — clean, visual, and actionable
• Support battery customers by tracking complaints and coordinating resolution
• Track battery health data (shared by tech/device team) and flag early warnings
• Maintain field agent rosters, incentive records, and escalation logs

You Should Have

• 3–5 years of experience in field ops support / MIS / coordination roles
• Strong command of Google Sheets, Forms, and basic formulas (pivot tables, filters, etc.)
• Ability to follow up proactively with multiple team members and ensure compliance
• Basic comfort with numbers, dashboards, and reporting
• Good written and spoken Hindi & English
• Fast learner with a “get-it-done” attitude

Nice to Have

• Past experience in EV, fintech, lending, logistics, or mobility startups
• Basic exposure to CRM, collection systems, or battery tracking tools
• Experience working with field teams in Tier 2/3 cities

Why Join Us?

• Be part of a small, driven team building real impact in clean mobility
• Learn operations, customer success, and data reporting from the ground up
• Get a front-row seat to how a high-growth EV startup is built
• Work directly with the leadership team and take ownership of critical systems