Domu Technology Inc.

AI Deployment Strategist At Domu.ai, we're building the agentic infrastructure for the future of the world's largest financial institutions. AI agents that handle millions of live interactions every day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly. We're hitting problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and building regulatory frameworks in the US. The role As an AI Deployment Strategist Lead you'll..... Own Domu's client relationships from the moment a client goes live: be the single point of accountability for every enterprise account, holding Domu accountable to results and the client accountable to the plan. Run a portfolio of 4–6 enterprise accounts simultaneously and hit net dollar retention above 110%, through proactive upsells framed in client ROI, not reactive relationship maintenance. Spot expansion signals early, build the business case, and close expansion revenue without needing the founders in the room. Be the connective tissue between product and clients: translate client pain into structured, prioritized product feedback with commercial weight, and translate what product builds into commercial opportunities. Hold conversations at the VP and C-suite level. Every interaction has an agenda, documented decisions, and clear next steps. Build the systems, templates, trackers, escalation flows that make this role repeatable as we scale. Every account is documented, templated, and handoff-ready. Why Domu Real traction. Post $XXM in revenue, Fortune 500 customers, 12x YoY growth last year AI First company with $1M+ revenue per employee. Early enough to shape the product, the team, and the culture, and become a key Leader in the company, you will work hand by hand with the founders. How we work We care about doing great work, and we are very intentional about what we put into our customer hands Ownership here is real. You won't be handed tasks from a backlog. You'll see what needs to happen and do it. That's how a small team ships to Fortune 500 customers. We hire people whose judgment we trust, then get out of their way. What You Bring Structured thinking, client-facing pressure, and the ability to synthesize complex situations quickly. Operational experience working with BPOs and/or Collections and Comfortable Managing Key Stakeholders Relations Comfortable with data and tech: you can read a dashboard, ask the right questions of a dataset, know how to query, understand the basics of engineering, and translate numbers and complex situations into a clear client narrative. Strong commercial instincts: you spot expansion opportunities before the client asks, frame upsells in terms of the client's own ROI, and have closed or influenced revenue before even informally. Technical credibility without being technical: you understand enough about voice agents, campaign configuration, SIP infrastructure, and data pipelines to diagnose what's happening, set accurate expectations, and know when the bottleneck is engineering vs. ops. High bar for quality and detail, our clients are banks and fintechs. High agency, high accountability Extras We'd Be Excited About Portuguese fluency for Brazilian market clients. Experience in fintech, debt collection, financial services, or regulated industries. Demonstrated involvement in scope expansions, renewals, or upsells in a previous role. Built and launched something a side project, an internal tool, or a product at a previous job. Curiosity, ownership, and enough technical grounding to be credible with clients without needing hand-holding. Knowledge of voice AI or conversational AI platforms in production. You've been through the early stages of a startup before and you want that feeling again. What We Offer Healthcare Weekly stipend for food and transportation Gym membership Equipment budget Whatever tools you need About the Interview Process Intro call with Adriana

At Domu.ai, we're building the agentic infrastructure for the future of the world's largest financial institutions. AI agents that handle millions of live interactions every day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly. We're hitting problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and building regulatory frameworks in the US. The Role As the Engineering Manager, you'll: Set KPIs, 1-1s, performance reviews, and clear metrics for the entire engineering team. Run the team day to day with the CTO. 1:1s, growth, performance, and the weekly cadence. Partner on technical direction. Lead the calls in your scope. Push back on the ones that aren't. Drive our compliance programs forward. SOC 2 Type 2, PCI DSS, and enterprise security questionnaires. Co-own incident response and on-call. Bring the rigor to a regulated, real-time product demands. We do not want only a manager; we want an excellent individual contributor who ships code across tooling, dashboards, capacity models, and on-call ergonomics. We expect you to recruit and bring top talent. How We Work We enjoy hard problems: We ship things that work in production for customers who cannot tolerate any downtime. We are a written-culture company: We value clear thinking and clear writing as the foundation of our collaboration. Rigor and accountability: We co-own incident response and bring the level of discipline required for a real-time, regulated product. What You Bring You've led engineering teams through early hypergrowth and have a clear sense of stories about what worked and what didn't. You've scaled a team meaningfully. Took 5 to 15, or 10 to 25, and can talk to us about how you did it. You earn the team's respect by being an excellent IC. You can hold your own in systems discussions with senior engineers. You've run or been close to a compliance program. SOC 2, PCI, ISO 27001, or similar. You have helped people to develop their careers. You can name specific people you've grown. Not "I built a great team." A specific person, what they were like before, what they were like after, what you actually did. You write and think clearly. We're a written-culture company. You've been through the early stages of a startup before. You've felt the chaos and the pace and you want it again. What We Offer Meaningful equity: Own a piece of a company that is compounding rapidly. Competitive cash compensation: Pay that reflects the high bar we set for this role. High-impact environment: A small, elite team where you will be proud of the people you lead. Real traction. Post $XXM in revenue, Fortune 500 customers, 12x YoY growth last year. AI-first company with $1M+ revenue per employee. Early enough to shape the product, the team, and the culture, and become a key leader in the company. You will work hand in hand with the founders. About the Interview Process Stage 1: 15-minute Intro: Call with Head of Engineering or Chief of Staff. Stage 2: Behavioral Interview Stage 3: Depth Interview (90 min): Systems design and technical deep dive with the engineering team Stage 4: Team Panel (15min): Meeting with the CEO and the broader team to assess cultural fit and collaboration. On-site Trial: A final session to ensure mutual excitement before the offer.

Domu grew from 0 to 1M ARR in 5 months. We are a two-person sales team that makes 750 dials, sends 250 cold emails, and 200 LinkedIn messages per week, and has moved 5 times next to our client’s offices during the last 6 months to close contracts. Our first SDR doubled his salary in 2 months. We sell to big banks, lenders, and insurance companies, so if you are willing to make 200 cold call dials per week, travel whenever necessary to close a deal, send 150-200 personalized cold emails per week, and manage end-to-end deals on your own, this is the place for you. What would you be doing? Cold outreach via LinkedIn, emails, calls, and conferences. Travel at least once a month to conferences across the country. Go to prospects’ offices to close deals. Learn how we are building cutting-edge technology for the financial services industry. What are we looking for? Experience: +1 year of experience in sales (If you were top 1% selling hamburgers or baseball cards - it counts). Technical: You love learning about tech. Grit and creativity: You are excited about people hanging up on you after cold calling, and you have a fearless and creative approach to prospecting. Customer-centric: You have strong business acumen. Every customer is different. We listen, discern, and then recommend. Competitive: You’ve got a competitive attitude (Most of us were athletes). High energy. Ambitious. PS. If you've read this far, prospect me, give me a cold call, or text me at 415 314 2550, that is how I prioritize who to talk to first.

Operations Leader At Domu.ai, we're building the agentic infrastructure for the future of the world's largest financial institutions. AI agents that handle millions of live interactions every day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly. We're hitting problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and building regulatory frameworks in the US. The role The role As an Operations Leader you'll... Own the operational model that makes Domu run like the best BPOs in the world, but with technology doing the work instead of people. You'll bring the industry playbook and rewrite it for a tech-first environment. Map and close the gap between where Domu's operations are today and where they need to be: process discipline, SLA alignment, dialing hygiene, QA cycles, and real-time visibility across every client. Build the metrics infrastructure the ops team runs on daily dashboards, live call volumes, contact rates, answer rates, and QA scores that make performance impossible to ignore. Ensure we build a standard QA rubric for outbound call reviews, establish weekly QA cycles, and close the feedback loop between QA findings and agent and prompt improvements. Pick the highest-ROI client gap and close it through operational action, better dialing, QA-driven tuning, or automation that eliminates errors at the root. Sit at the intersection of operations, engineering, and client success. This isn't a traditional ops or BPO manager role. Why Domu Real traction. Post $XXM in revenue, Fortune 500 customers, 12x YoY growth last year. AI-first company with $1M+ revenue per employee. Early enough to shape the product, the team, and the culture and become a key leader in the company. You will work hand in hand with the founders. How we work We care about doing great work, and we are very intentional about what we put into our customers' hands. Ownership here is real. You won't be handed tasks from a backlog. You'll see what needs to happen and do it. That's how a small team ships to Fortune 500 customers. We hire people whose judgment we trust, then get out of their way. What You Bring 5+ years in BPO or call center operations with direct experience managing supervisors and large agent teams. Deep familiarity with outbound dialing infrastructure: SIP protocols, carrier compliance, spam-flagging mitigation, and answer rate optimization. Demonstrated experience building or transforming operations systems, not just running them. Comfort in a tech-first environment: you understand AI voice agents, can work with data tools, and can translate operational pain into scoped engineering requests. You make decisions from metrics, not intuition. Comfortable building dashboards, reading ClickHouse data, and holding teams accountable to numbers that move in real time. Extras We'd Be Excited About Experience with champion-challenger performance frameworks or A/B testing in outbound operations. Background in fintech, debt collections, financial services, or regulated industries. Experience building ops functions from scratch, QA rubrics, SLA frameworks, dialing playbooks. Familiarity with voice AI or conversational AI platforms in a production environment. You've built something operationally rigorous inside a fast-moving startup and want that challenge again. Ideal Archetypes Senior ops or dialing manager at a top-tier BPO who's ready to stop managing people and start building the systems that replace them. Head of Operations at a high-growth fintech or collections agency who wants to be the person who defines what ops excellence looks like at an AI-native company. Startup operator with a BPO or call center foundation — someone who's felt the pace of a scaling company and wants full ownership of the outcome. Ex-consultant or analytics lead who moved into operations and never looked back — loves the rigor, hates the bureaucracy. What We Offer

Senior Operations Leader At Domu.ai, we're building the agentic infrastructure for the future of the world's largest financial institutions. AI agents that handle millions of live interactions every day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly. We're hitting problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and building regulatory frameworks in the US. The role Own the operational model that makes Domu run 10 times better than the best BPOs in the world, with technology doing the work instead of people. You'll bring the industry playbook and rewrite it for a tech-first environment. Help us close the gap between where Domu's operations are today and where they need to be: process discipline, SLA alignment, dialing hygiene, QA cycles, and real-time visibility across every client. Help us build the metrics infrastructure that the ops team runs on daily dashboards, live call volumes, contact rates, answer rates, and QA scores that make performance impossible to ignore. Ensure we have the highest QA rubric for outbound call reviews, establish weekly QA cycles, close the feedback loop between QA findings and agents, and improvements. Ensure we deliver ROI to our entire customer base. Sit at the intersection of operations, engineering, and client success. This isn't a traditional ops or BPO manager role. Why Domu This is a rocket-ship solving a real problem with real traction. Post $XXM in revenue, Fortune 500 customers, 12x YoY growth last year. AI-first company with $1M+ revenue per employee. Early enough to shape the product, the team, and the culture, and become a key leader in the company. You will work hand in hand with the founders. What You Bring 5+ years in BPO or call center operations with direct experience managing supervisors and large agent teams. Deep familiarity with outbound dialing infrastructure: SIP protocols, carrier compliance, spam-flagging mitigation, and answer rate optimization. Demonstrated experience building or transforming operations systems, not just running them. Comfort in a tech-first environment: you understand AI voice agents, can work with data tools, and can translate operational pain into scoped engineering requests. You make decisions from metrics, not intuition. Comfortable building dashboards, reading ClickHouse data, and holding teams accountable to numbers that move in real time. Extras We'd Be Excited About Experience with champion-challenger performance frameworks or A/B testing in outbound operations. Background in fintech, debt collections, financial services, or regulated industries. Experience building ops functions from scratch, QA rubrics, SLA frameworks, dialing playbooks. Familiarity with voice AI or conversational AI platforms in a production environment. You've built something operationally rigorous inside a fast-moving startup and want that challenge again. Ideal Archetypes Senior ops manager at a top-tier BPO who's ready to stop managing people and start building the systems that replace them. Head of Operations at a high-growth fintech or collections agency who wants to be the person who defines what ops excellence looks like at an AI-native company. Startup operator with a BPO or call center foundation, someone who's felt the pace of a scaling company and wants full ownership of the outcome. What We Offer Healthcare Weekly stipend for food and transportation Equipment budget Whatever tools you need About the Interview Process Intro call with Adriana (Chief of Staff & Compliance Lead) Business case and technical challenge with the operations team. Interview with Nick (CEO) and C-suite Paid trial

At Domu.ai, we're building the agentic infrastructure for the future of the world's largest financial institutions. AI agents that handle millions of live interactions every day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly. We're hitting problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and building regulatory frameworks in the US. The role You will be an essential member of our customer-facing technical team, focused on ensuring an smooth operation and accelerated adoption of our product. If you’re energized by solving problems and driving tangible results, this is your opportunity to grow, learn with big US clients and be engine that drives customer success and accelerates our growth. Own the Technical Velocity: You are the crucial link between our innovative platform and our enterprise clients. Your mission is simple: accelerate our customers' time-to-value and ensure their technical journey is seamless, not stressful. The Consistent, Reliable Force: You'll be the dedicated technical point of contact that our clients trust. By proactively managing communication and technical needs, you directly unblock our senior engineers and keep complex projects moving forward at pace. The Ultimate Owner: You don't wait for tasks but you identify bottlenecks and proactively clear them. Whether it’s structuring the perfect meeting agenda, translating vague requests into clear tickets, or relentlessly chasing a solution, you thrive on driving things to completion. How we work We are deeply committed to your professional development. You will be given immediate opportunities to take ownership and the mentorship needed to grow quickly into a senior, high-impact technical leader. We're a team built to win in a seriously competitive market and our growth is insane. That means we're constantly running into problems most startups never even dream of seeing. To do that, we need a level of focus, speed, and real craftsmanship that's just not the normal. Every single person here feels like this is the absolute best thing they could be doing right now. This isn't about working for the sake of working, it's about being competitive and genuinely loving the challenge. Because of this, you'll see us hanging out a lot in the office. We enjoy the work, we love winning, and we like being around each other. Expect to join in on team stuff like gym sessions, runs, dinner/lunch, and Xbox breaks. Why Domu Small team, high leverage. Your work ships immediately. Real traction. Post-revenue, Fortune 500 customers, 3x monthly growth. Unsolved problems. Real-time voice AI in regulated industries, at scale. We care about doing great work and that's the expectation for each one of us. What we offer Healthcare weekly stipend for food and transportation gym membership equipment budget whatever tools you need

About the role At Domu.ai, we're building the agentic infrastructure for the future of the world's largest financial institutions. AI agents that handle millions of live interactions every day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly. We're hitting problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and building regulatory frameworks in the US. The team behind all of that is four engineers. We need to triple it, and we need it done by someone who knows what good looks like. The role As our Technical Recruiter, you'll... Own the engineering pipeline end-to-end: sourcing, outreach, screening, scheduling, closing. You'll be the engine that grows the engineering team from 25+ in the next 12 months. Spend most of your day in a job at a Startup, GitHub, X, and a dozen weirder places good engineers actually live. You’ll also leverage our investor network to help Partner directly with Kai (Head of Engineering) and Nick (Founder/CEO) on calibration, role specs, and offers. Run an elite candidate experience as if it were the product. Domu hires extremely high-caliber engineers, Own retention as a first-class part of the job. Closing someone is step one; keeping them happy, growing, and not picking up recruiter calls in month 6 is the end-to-end role. Build and mantain the systems: Ashby hygiene, scorecards, sourcing dashboards, referral programs, interview loops that don't waste engineering time. We don't have a recruiting org yet. You're it. How we work Small team. Everyone ships. We care about doing great work. A clean pipeline, honest candidate conversations, offers that close, and engineers who are still excited 12 months in. Ownership here is real. You won't be handed a req and a sourcing list. You'll see what the team needs, talk to engineers, and go find them. We hire people whose judgment we trust, then get out of their way. No passengers. What you bring (must-have) You recruit technical people. That's the only must-have**.** 2+ years of full-cycle technical recruiting, software engineers, infra, ML, voice/AI, security, whatever. If your last role was generalist or GTM-focused recruiting, this isn't the right seat for you right now. Demonstrated ability to source, engage, and close senior engineers in a competitive market. You've owned a pipeline end-to-end at a startup or high-growth company and can point to specific hires you closed and why they said yes. Sharp written communication. Your outreach gets opens and replies because it's specific, not because it's templated. Comfortable in an ATS (Ashby preferred), LinkedIn Recruiter, and stitching together sourcing tools. You LOVE AI and building tools with it. Extras we'd be excited about You've recruited for fintech or compliance-heavy environments. You've built a recruiting function from scratch (or close to it) at a Series A / Series B startup. You have a network of senior engineers you can tap on day one. You've worked closely with founders and engineering leadership, not just hiring managers. You've owned employer branding, referral programs, or onboarding as part of retention. Why Domu Real traction. Post-$XXM in revenue, Fortune 500 customers, 3x monthly growth. You're hiring engineers into a company that actually works, not a bet on an idea. You'll partner with founders daily. Every hire you make is a hire the CEO cares about personally. We are a team of athletes and very fun to work with. Early enough to shape the team, the bar, the interview loop, and the culture. What we offer Healthcare Weekly stipend for food and transportation Gym membership Equipment budget (strict rules on noisy mechanical keyboards) Whatever tools you need (LinkedIn Recruiter, Gem, Clay, etc. — we don't haggle on tooling) About the interview Interview with Founder (Nick) Sourcing & outreach exercise (paid, real role) Interview with Head of Engineering (Kai) on technical calibr

At Domu.ai, we're building the agentic infrastructure for the future of the world's largest financial institutions. AI agents that handle millions of live interactions every day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly. We're hitting problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and building regulatory frameworks in the US. The role As the Senior UI/UX Designer you'll… Build and own design end-to-end: the product platform ops teams use to manage AI agents, the marketing site enterprise buyers land on, the decks that close Fortune 500 deals, and the design system the whole team builds on. Work on problems most designers never get close to: how do you design a dashboard for a Goldman Sachs operations team managing thousands of AI-handled calls a day? How do you make a compliance workflow feel human without making it feel casual? How do you design for trust when the stakes are financial and the users are skeptical? The problems are hard. That's the point. Ship constantly. A new client needs a leave-behind by Thursday. Engineering needs the agent builder spec by end of week. The website needs a new page for a product launch. This is not a role where design takes two weeks per deliverable. Own four distinct surfaces: product UI, marketing, sales and investor materials, and brand, and keep them coherent. Not as separate projects. As one continuous system that happens to live in different places. Know what it feels like when design actually closes a deal, activates a user, or earns trust from a compliance team. You've seen that happen and you want to be where it happens again. Why Domu Real traction. Post-$XXM in revenue, Fortune 500 customers, 12x YoY growth. This isn't a bet on an idea. The product works and customers are paying for it. You'll see the direct line between your design decisions and revenue. When you redesign the onboarding flow, you see what happens to activation. When you ship a new marketing site, you see the pipeline change. AI-first company with $1M+ revenue per employee. Early enough to define the brand, the product language, and the design culture from zero. How we work We do dailies. We groom tickets. But we keep process light and in service of the work, not the other way around. We'd rather spend time building than talking about building. We care about doing great work. Not just shipping, but shipping something you're proud of. Ownership here is real. You won't be handed a brief from a backlog. You'll see what needs to happen and do it. That's how a small team ships to Fortune 500 customers. We hire people whose judgment we trust, then get out of their way. What you bring 5+ years of experience as a product or UI/UX designer. Experience being the first or only designer at an early-stage company and a clear story about what you built and what you'd do differently. A portfolio that shows both sides: UX thinking (flows, hierarchy, onboarding, error states) and UI craft that genuinely looks great, not just clean. You've shipped across multiple surfaces in the same role: product UI, a marketing site, and pitch or sales materials. Not in different jobs. In the same one. You've built or owned a design system, not just contributed to one someone else started. You can extract a clear brief from a vague conversation and come back with something better than what was asked for. Extras we'd be excited about Experience in fintech, enterprise SaaS, or regulated industries: You understand that trust and legibility aren't nice-to-haves. Conversational UI or voice AI: designing interactions that don't have a screen as the primary surface. Brand identity built from zero: wordmark, visual language, motion, the whole thing. Basic HTML and CSS: you can sit with an engineer and talk about implementation precisely, not approximately. Webflow or equivalent: you can push a marketing site live without waiting on e

At Domu.ai, we're building the agentic infrastructure for the future of the world's largest financial institutions. AI agents that handle millions of live interactions every day for Fortune 500 banks and insurers, end-to-end. Interactions are 3x-ing monthly. We're hitting problems most startups never encounter: real-time voice AI at scale, legacy banking infrastructure, enterprise telephony, and building regulatory frameworks in the US. The role As the Software Engineer you'll..... Build and own core product features: Backend systems, APIs, voice infrastructure, wherever the product needs you. Code ships daily and goes live for Fortune 500 clients. Work on things most engineers never touch: telephony systems, real-time voice processing, and integrations with legacy financial infrastructure. The problems are hard. That's the point. 95%+ of your time will be coding and building. We're looking for engineers who can own one of these areas: the orchestration layer that coordinates our voice AI systems, infrastructure scaling and low-level performance, security as a generalist building for Fortune 500 financial institutions, or product engineering close to users finding high-leverage wins. Know what it feels like when things are working: real customers, real revenue, a product people actually need. You also know the chaos, the pace, the things that break at the worst possible time. You've seen both sides and you want to do it again with a team that's already found traction. Why Domu Real traction. Post $XXM in revenue, Fortune 500 customers, 12x YoY growth. This isn't a bet on an idea. The product works and customers are paying for it. You'll learn how enterprise deals work from an engineering seat. You'll see the direct line between your code and revenue. AI First company with $1M+ revenue per employee. Early enough to shape the product, the team, and the culture. How we work We do dailies. We groom tickets. But we keep process light and in service of the work, not the other way around. We'd rather spend time building than talking about building. We care about doing great work. Not just shipping, but shipping something you're proud of. Ownership here is real. You won't be handed tasks from a backlog. You'll see what needs to happen and do it. That's how a small team ships to Fortune 500 customers. We hire people whose judgment we trust, then get out of their way. No passengers. What you bring 3+ years of experience as a software engineer Previously worked at a Series A (or similar stage) startup and went through the same hypergrowth challenges Domu is facing Experience dealing with legacy systems and refactoring them into sustainable, scalable architectures Strong backend fundamentals - can own features end-to-end from design to production Proficiency in TypeScript and/or Python Extras we'd be excited about Telephony/Voice infrastructure - SIP, SRTP, WebRTC, or platforms like Telnyx, Twilio, LiveKit High-throughput distributed systems - queue workers, event-driven architectures, handling 1M+ daily transactions PostgreSQL at scale - query optimization, replication, connection pooling Kubernetes - production deployments, scaling stateful services Real-time data pipelines - ClickHouse, Kafka, or similar OLAP/streaming solutions AWS infrastructure - SQS, containerized deployments Compliance-conscious environments - SOC 2, ISO 27001, or fintech/enterprise security requirements Experience with AI/ML integrations in production (LLMs, voice AI) Familiarity with contact center / dialer systems You've been through the early stages of a startup before. You care about the craft. You want to build something good, not just something that works. Ideal archetypes: Head of Eng / Tech Lead at a Series A/B startup (5–20 engineers), built and scaled core infra from scratch Senior Engineer who was one of the first 10 hires and is ready for that feeling again Founding Engineer through Series B/C, owns systems end-to-end, wants a new zero-to-