Decoda Health

We're Decoda. We build the operating system for medspas and wellness clinics — software that runs the day-to-day for hundreds of practices across North America. We're hiring our first dedicated content creator. The role You'll own organic content across Instagram, TikTok, YouTube, short-form video, and the Decoda blog. You'll be in front of the camera, behind the camera, in CapCut, and in the doc. You'll ship every week. We don't need a specialist in all five — we need taste, range, and someone who learns fast. What you'll do Plan and ship 3–5 pieces of organic content per week across IG, TikTok, and YouTube Cut short-form video from longer source material — interviews, demos, founder takes Write and edit blog posts that show up in Google for terms our customers actually search Build a content calendar around launches, customer stories, and industry moments Watch the analytics. Double down on what's working, kill what isn't. You'll fit if You've published content that real people watched or read — show us, portfolio over years of experience You have taste for the medspa, aesthetics, or wellness space, or can develop it fast You're comfortable on camera (or comfortable getting comfortable) You ship before it's perfect and iterate from feedback 0–4 years experience — entry to mid-level Logistics In-person, Toronto office Full-time

Customer Success Manager Decoda Health is seeking a Customer Success Manager to own the communication interface between our company and the clinics we serve. As the primary point of contact, you'll ensure every customer request is heard, tracked, and resolved—nothing slips through the cracks. This role blends customer success with product operations, leveraging AI tools to streamline processes and communicate efficiently. About Decoda Health Decoda is the AI-native operating system for elective care clinics, consolidating disconnected tools into one platform for front desk, patient engagement, clinical documentation, billing, and inventory. Backed by Y Combinator with $4.5M raised, our customers see 1.5x appointment growth and 80% reduction in check-in time. What You'll Do Own customer communication: Serve as the main channel between Decoda and clinics. Respond promptly, follow up relentlessly, and keep customers informed. Leverage AI: Use AI tools to automate repetitive tasks, draft responses, summarize issues, and enhance workflow speed. Relay bugs and feature requests: Translate feedback into clear tickets for engineering, track progress, and update customers. Close the loop: Clearly communicate back to customers when bugs are fixed or features ship—so they're never left wondering. Light product management: Prioritize incoming requests, recognize trends, and advocate for high-impact features. Onboard new clinics: Conduct staff training, manage data migration, and ensure smooth go-lives. Build scalable processes: Develop templates, automations, and playbooks to maximize efficiency as we grow. Requirements Exceptional communication: Clear, prompt writing and speaking as the face of the company to customers. AI-native mindset: Comfortable with tools like ChatGPT, Claude, etc., and always seeking automation opportunities. Highly organized: Track multiple requests from various clients with strong follow-up. Technically comfortable: Not an engineer, but able to navigate products, reproduce bugs, and articulate technical issues clearly. Ownership mentality: Proactively resolve or escalate issues without waiting for direction. Bonus Qualifications Basic SQL (can pull data to answer questions) Experience with CS tools (Intercom, Zendesk, Linear, etc.) Experience in healthcare/clinic/medical operations SaaS customer success or product operations background Early-stage startup experience Why Decoda? Solving real problems: Clinics struggle with disjointed tools—our platform is what they need. Ownership: Manage relationships end-to-end, not just tickets. Impact: Your input directly shapes our product. Team: Small, collaborative, low-ego, and open. Support: Funded by Y Combinator, Graphene Ventures, and The Fintech Fund. Compensation $60K–$90K CAD Toronto preferred (hybrid); some on-site clinic visits required Application Form Required: Name Email Resume LinkedIn URL Anything else you'd like us to know?

Hi! We're looking for our next Product Designer at Decoda Health, and we do design a little differently here. If that excites you, read on. We want a versatile, intrinsically motivated designer who's excited to help rethink how modern healthcare software is built. At Decoda, you'll be part designer, part product manager, part consultant, and part design-system owner (or some combination of the four!). What matters is solving the customer's problem — the tools and process you use to get there are up to you. We're a YC-backed team building the operating system for medical practices: software that automates the high-friction work — scheduling, payments, communications, and charting — so providers can focus on patients. How We Work On most product teams, design runs like an assembly line: a product manager writes a brief, hands it to a designer, the designer produces mocks, and the mocks get handed to engineers. You've probably lived this before. We take a more principled approach. Once you've designed software long enough, you realize design is needed in different degrees on every project. Sometimes a settings page just needs an engineer to reuse existing components and follow some documentation you wrote. Other times, a designer should effectively be the product manager and own a project from beginning to end. We don't force every project through the same pipeline. Design at Decoda isn't owned solely by the people with "designer" in their title — it's owned by the whole product team. The design function's job isn't to make every decision; it's to equip the whole team to make better decisions themselves, while we take on the biggest design challenges ourselves. We don't settle for the status quo. You'll get a high-ownership, fast-moving environment with as much autonomy as you can handle, working on-site in Toronto alongside a high-talent, zero-ego team. What We're Building Clinics want to deliver great care while running a smooth, profitable practice. To get there, front-desk staff and providers perform thousands of small tasks every day — booking and rebooking appointments, chasing down forms, collecting payments, answering messages, and keeping charts up to date. Teams are constantly underwater. Take something as ordinary as getting a patient in the door. A coordinator has to find an opening that fits both the patient and the right provider, confirm insurance or collect payment, send reminders, and reshuffle the whole day when a single cancellation cascades through the schedule. Decoda automates and simplifies this work. We put a lot of effort into designing products that are approachable for newcomers but can be mastered and extended by power users — in many ways, spreadsheets set the bar here (and are often what we replace!). The surface area is enormous, and there's a lot of room to raise the bar. Why you should or shouldn't apply Your qualifications: 3+ years of product design experience in desktop or web SaaS. Able to think from first principles instead of simply applying the "standard" UX process. Can break down complex user problems by asking the questions that narrow the solution space. Enough experience that your intuition can solve many usability problems without relying solely on data, metrics, or research. Curious and resourceful enough to come up with creative solutions and de-risk them appropriately. Strong skills in layout, navigation, information architecture, UI, and interaction design. Strong visual design skills and an obsession with craft and detail. As a bonus, experience at an early-stage startup, time as a solo designer, or work in health tech or another complex, regulated domain. You may want to apply if you're excited about: Creating leverage and impact far above what you'd see in a typical product-team structure. You won't be a cog in the wheel — the wheel isn't very big! Working across a massive product surface area — many user types, jobs-to-be-done, and usability challenges —