Complete

1️⃣ About Complete Complete helps candidates, employees and teams navigate the opaqueness of compensation. We've done this by reimagining the offer letter experience (replacing those boring PDFs 😩), internal rewards tools, and the compensation planning platforms themselves. Today, we work with dozens of companies, including growth-stage companies like Convex and TrueNorth, as well as established companies like Vercel and DataStax. We’ve evaluated over 5,000 salaries and employee records to help our customers retain their top talent, as well as hold their teams accountable to their own best practices. We are looking for creative, thoughtful, and passionate team members to support our mission of making compensation more transparent. We partner with incredible advisors to invest in our individual growth as well. About the Role We’re looking for a creative, customer-focused Customer Success Manager who is passionate about building lasting relationships and driving customer value. As a vital part of our team, you’ll collaborate with customers to maximize their success using Complete’s compensation tools, ensuring they achieve their goals and see measurable outcomes. Responsibilities Build and maintain strong relationships with midmarket customers (<1,000 employees), serving as their trusted advisor for all things compensation. Actively onboard new customers, ensuring they have a seamless experience setting up and using Complete. Drive customer engagement through regular check-ins, product trainings, and best practices tailored to their needs. Collaborate with customers to develop strategies that improve employee retention and optimize compensation practices. Serve as the voice of the customer by providing feedback to product and engineering teams to refine and expand our offerings. Create and contribute to educational resources, such as webinars, guides, and case studies, to empower customers and build community. Identify upsell and expansion opportunities by understanding customer pain points and aligning them with Complete’s solutions. Partner with sales and marketing to share insights and support campaigns, especially through LinkedIn and community initiatives. Qualifications Passionate about helping customers succeed and thrive in fast-paced, dynamic environments. Proven track record in a customer-facing role, such as Customer Success, Account Management, or a similar position. 5+ years of experience in the tech industry, preferably at a startup. Exceptional communication and organizational skills, with a proactive, problem-solving mindset. Prior experience working with Product is a plus. Strong ability to manage competing priorities while staying metrics-driven and goal-focused. Adept at navigating ambiguity and building scalable processes that ensure customer satisfaction. 💪 Bonus: Experience helping customers adopt new tools or processes. 💪 Bonus: Entrepreneurial mindset and willingness to take ownership to help the team succeed. 💪 Bonus: Feedback from previous colleagues such as, "They went above and beyond to make sure our needs were met." About the Interview Process Our process is designed to be efficient and mutually insightful: [15 min] Intro call with CEO, Rani Mavram. [30 min] Take-home assignment. [60 min] Onsite interview (product, values, and role-specific discussions). For remote candidates, we may include an additional culture/fit call on an as-needed basis. Technology Stack While this is not a technical role, you’ll work closely with our engineering and product teams to ensure customer needs are met. Familiarity with tools like Excel, Linear, Notion, and Slack for communication and project management is a plus. Join us at Complete and help us make compensation transparency a reality for companies and their employees!

1️⃣ About Complete Complete helps candidates, employees and teams navigate the opaqueness of compensation. We've done this by reimagining the offer letter experience (replacing those boring PDFs 😩), internal rewards tools, and the compensation planning platforms themselves. Today, we work with dozens of companies, including growth-stage companies like Convex and TrueNorth, as well as established companies like Vercel and DataStax. We’ve evaluated over 5,000 salaries and employee records to help our customers retain their top talent, as well as hold their teams accountable to their own best practices. We are looking for creative, thoughtful, and passionate team members to support our mission of making compensation more transparent. We partner with incredible advisors to invest in our individual growth as well. About the Role We’re looking for a creative, customer-focused Customer Success Manager who is passionate about building lasting relationships and driving customer value. As a vital part of our team, you’ll collaborate with customers to maximize their success using Complete’s compensation tools, ensuring they achieve their goals and see measurable outcomes. Responsibilities Build and maintain strong relationships with midmarket customers (<1,000 employees), serving as their trusted advisor for all things compensation. Actively onboard new customers, ensuring they have a seamless experience setting up and using Complete. Drive customer engagement through regular check-ins, product trainings, and best practices tailored to their needs. Collaborate with customers to develop strategies that improve employee retention and optimize compensation practices. Serve as the voice of the customer by providing feedback to product and engineering teams to refine and expand our offerings. Identify upsell and expansion opportunities by understanding customer pain points and aligning them with Complete’s solutions. Qualifications Passionate about helping customers succeed and thrive in fast-paced, dynamic environments. Proven track record in a customer-facing role, such as Customer Success, Account Management, or a similar position. 3+ years of experience in the tech industry, preferably at a startup. Exceptional communication and organizational skills, with a proactive, problem-solving mindset. Prior experience working with Product is a plus. Strong ability to manage competing priorities while staying metrics-driven and goal-focused. Adept at navigating ambiguity and building scalable processes that ensure customer satisfaction. 💪 Bonus: Experience helping customers adopt new tools or processes. 💪 Bonus: Entrepreneurial mindset and willingness to take ownership to help the team succeed. 💪 Bonus: Feedback from previous colleagues such as, "They went above and beyond to make sure our needs were met." About the Interview Process Our process is designed to be efficient and mutually insightful: [15 min] Intro call with CEO, Rani Mavram. [30 min] Take-home assignment. [60 min] Onsite interview (product, values, and role-specific discussions). For remote candidates, we may include an additional culture/fit call on an as-needed basis. Technology Stack While this is not a technical role, you’ll work closely with our engineering and product teams to ensure customer needs are met. Familiarity with tools like Excel, Linear, Notion, and Slack for communication and project management is a plus. Join us at Complete and help us make compensation transparency a reality for companies and their employees!

1️⃣ About Complete Complete helps candidates, employees and teams navigate the opaqueness of compensation. We've done this by reimagining the offer letter experience (replacing those boring PDFs 😩), internal rewards tools, and the compensation planning platforms themselves. Today, we work with dozens of companies, including growth-stage companies like Convex and TrueNorth, as well as established companies like Vercel and DataStax. We’ve evaluated over 5,000 salaries and employee records to help our customers retain their top talent, as well as hold their teams accountable to their own best practices. We are looking for creative, thoughtful, and passionate team members to support our mission of making compensation more transparent. We partner with incredible advisors to invest in our individual growth as well. 2️⃣ Responsibilities Hitting quota for monthly and quarterly targets focused on midmarket companies (<1000 employees) — we’ve been able to do this purely off of inbound! Prospecting customers using LinkedIn, Apollo, job boards, HR communities and other tools or current services Contribute to our marketing campaigns, especially on Linkedin Cold calling for prospective customers Qualify opportunities and figure out if we can actually provide value to a company Run a efficient sales process from first call to close Work closely with engineering and product to strategically arm your process 3️⃣ Qualifications You are HUNGRY for a challenging and creative role at a rapidly growing startup You met or exceeded targets at your previous job 3+ years of experience in Tech (preference for startup experience) High degree of communication and organization Proactive problem solving attitude & good listener Process-oriented (and don't let things slip through the cracks) Highly metrics-driven and able to use multiple experiments to hit targets Thrives in ambiguity and context switching between new opportunities 💪 Bonus: entrepreneurial experience (or wanted to prepare for that!) 💪 Bonus: takes ownership to help the team succeed 💪 Bonus: your previous manager says something along the lines of “I’ll be working for you one day” About the interview Our interview process is fast and oriented to learn more about what you are looking for in your next role! We'll unpack what you love, don't love, what we're building at Complete. [15 min] Intro call with CEO, Rani Mavram [30 min] Take home assignment [60 min] Onsite interview (product, values, and presentation) We may add in an additional culture/remote call if you are a remote based candidate. We will only do this on an as-needed basis!

About Complete Complete helps candidates, employees and teams navigate the opaqueness of compensation. We've done this by reimagining the offer letter experience (replacing those boring PDFs 😩), internal rewards tools, and the compensation planning platforms themselves. Today, we work with dozens of companies, including growth-stage companies like Convex and TrueNorth, as well as established companies like Vercel and DataStax. We’ve evaluated over 5,000 salaries and employee records to help our customers retain their top talent, as well as hold their teams accountable to their own best practices. We are looking for creative, thoughtful, and passionate team members to support our mission of making compensation more transparent. We partner with incredible advisors to invest in our individual growth as well. Responsibilities What You’ll Do Own and exceed monthly/quarterly pipeline targets (focused on midmarket companies <1000 employees) Source leads via LinkedIn, Apollo, job boards, HR communities, and other creative tools Run outbound campaigns and cold call prospective customers Qualify inbound and outbound opportunities — and assess where we can provide the most value Help run a high-conversion sales process from first touch to close Partner with marketing to craft engaging campaigns (especially on LinkedIn) Collaborate with engineering and product to tailor your outreach with strategic insights Use data to iterate on messaging, tactics, and channels — we value experiments that lead to results Who You Are You’re hungry for a creative, high-growth opportunity at a startup You consistently hit or exceed targets in past roles 3+ years of experience in tech (startup experience preferred) Strong communicator with crisp writing and high attention to detail Comfortable with ambiguity and juggling multiple priorities Process-oriented — you follow up, follow through, and don’t let things slip You love metrics and use them to guide decision-making You take initiative and care deeply about helping the team win Bonus points if You’ve built something yourself — or plan to Your last manager says: “I’ll be working for you someday” You’ve sold to People/HR/Finance personas before Interview Process We keep it fast, intentional, and focused on mutual fit. Here’s what to expect: Intro call — With our CEO, Rani Mavram Take-home assignment — Tailored to real-world scenarios Onsite interview — Covers product, values, and a short presentation Optional culture call — Only if you're remote, and only if needed

1️⃣ About Complete Complete helps candidates, employees and teams navigate the opaqueness of compensation. We've done this by reimagining the offer letter experience (replacing those boring PDFs 😩), internal rewards tools, and the compensation planning platforms themselves. Today, we work with dozens of companies, including growth-stage companies like Convex and TrueNorth, as well as established companies like Vercel and DataStax. We’ve evaluated over 5,000 salaries and employee records to help our customers retain their top talent, as well as hold their teams accountable to their own best practices. We are looking for creative, thoughtful, and passionate team members to support our design-first team in our mission of making compensation more transparent. 2️⃣ Responsibilities Identify user needs and translate business goals into product opportunities. Collaborate with product and founders to incorporate user and customer feedback. Facilitate concept explorations to drive bold and innovative thinking. Interpret and distill complex strategies and requirements, and visually depict the ideal user experience. Define product information architecture. Create wireframes, library of templates, and prototypes that illustrate key product interactions. Proficient in high-fidelity prototyping tools (Figma, motion design platform of choice). Have deep understanding of design systems and interaction patterns to ensure brand, visual and interactive cohesion across products, platforms, and scenarios. Express and execute realistic behaviors, interactions, movements and materials through interactive prototypes — keeping in mind accessibility. Proactively build strong relationships with engineering partners, researchers, writers, and fellow product teams throughout the design process 3️⃣ Qualifications 3+ years of experience with product design. Excellent visual and/or interaction design skills. Systems-thinker with the ability to think beyond the pixels and design. Demonstrated ability to help a team navigate ambiguity, set vision and strategy for global products. Strong communication and stakeholder management skills. 💪 Bonus: entrepreneurial experience. 💪 Bonus: takes ownership to help the team succeed. 💪 Bonus: experience with enterprise AND consumer applications.

Complete is on a mission to make compensation a winning advantage for the world's highest-impact companies. We are breaking compensation workflows out from spreadsheets and bringing them into the 21st century — think leveling and compensation cycle planning, total rewards statements for employees, interactive candidate offers, and much more! Why Complete? We realize that Compensation is a key determinant to a company's success (and their biggest spend!). Yet, enterprises lack the expertise to build and operate a defensible compensation strategy, making it one of the most costly mistakes to their financial and operational efficiency. We believe that companies with creative compensation strategies are winning today and will continue to do so. Complete is backed by Accel and YC. We're also lucky to count technology leaders and operators like Will Larson (CTO of Carta), Eric Sagar (COO of Plaid), and Mathilde Collin (CEO of Front) as our angels and advisors. Who we are? 🎯 We’re exceptionally product-minded builders. We obsess over quality and believe that software built in the 21st century should not require product trainings. 💜 Our culture is best described as low ego and painstakingly fast. Companies do not need big teams to prove PMF — they need focus. 🥇We’re a small team of < 10 with exceptional product and business acumen. It’s allowed us to compete and consistently win against competitors and this is your chance to get in on the ground floor! ⭐ Our customers include the likes of startups like Linear and Brex to public companies like Roblox, and we’re adding amazing logos to this list every day... 🏢 We work in person in our SF office near Embarcadero BART, 4-5 days/week. We believe that bringing the most talented folks together in one room (with a lot of whiteboards) is the fastest way to win as a startup. What are we looking for? Complete is at an exciting inflection point and we’re looking for Senior or Staff Engineers to help scale us to a $XXM+ in ARR. You'll be a great fit if you like to move with urgency and high agency. We're engineers and builders obsessed with customer outcomes and love challenging the status quo. At a high level, there are three areas you can expect to lean on at Complete: Ownership: We need experienced engineers who can own and grow entire lines of businesses end-to-end. Autonomy: We value autonomy and believe that a small team of highly experienced product engineers can come together to create magic! Scale: We're scaling! To new countries, to X0,000+ users, and to high-profile logos. We’re actively winning in the enterprise segment, which means working on deep and interesting problems like revamping our authorization, customizability, observability, security, and so on. Tech stack We believe the best engineers can operate in any tech stack, especially right now. Productivity is at an all-time high and we love our AI tooling (e.g. Claude Code, ChatGPT, Cursor) but here is our core stack: Python (Django) with Postgres GraphQL API (Strawberry) React frontend + React Query Clerk for auth Merge for integrations with ATS and HRIS systems Datadog, Sentry, LaunchDarkly GitHub, Docker, Graphite, Slack, Notion, Linear We want to see what else YOU might add to this list as we evolve! Ready? Apply below! We can't wait because you might make us even more "Complete" 😉

1️⃣ About Complete Complete helps candidates, employees and teams navigate the opaqueness of compensation. We've done this by reimagining the offer letter experience (replacing those boring PDFs 😩), internal rewards tools, and the compensation planning platforms themselves. Today, we work with dozens of companies, including growth-stage companies like Convex and TrueNorth, as well as established companies like Vercel and DataStax. We’ve evaluated over 5,000 salaries and employee records to help our customers retain their top talent, as well as hold their teams accountable to their own best practices. We are looking for creative, thoughtful, and passionate team members to support our design-first team in our mission of making compensation more transparent. 2️⃣ Responsibilities CEO’s sidekick – with full access to calendar, shadowing critical meetings, leading critical business & product deliverables Identifying user needs and translating business goals into product opportunities. Collaborating with product and founders to incorporate user and customer feedback. The team glue <- You’ll play a critical role in bringing a product to life, spanning from product, sales, marketing and customer success by stepping into these roles. Collaborating with executive team members on new business strategies Determining key performance indicators and how to measure team performance 3️⃣ Qualifications 2+ years of experience in Tech (preference for high growth tech companies) High degree of communication and organization Proactive problem solving attitude Thrives in ambiguity and context switching between new opportunities _💪 Bonus: entrepreneurial experience (or wanted to prepare for that!) _💪 Bonus: takes ownership to help the team succeed _💪 Bonus: experience with enterprise AND consumer applications

Complete is on a mission to make compensation a winning advantage for the world's highest-impact companies. We are breaking compensation workflows out from spreadsheets and bringing them into the 21st century — think leveling and compensation cycle planning, total rewards statements for employees, interactive candidate offers, and much more! Why Complete? We realize that Compensation is a key determinant to a company's success (and their biggest spend!). Yet, enterprises lack the expertise to build and operate a defensible compensation strategy, making it one of the most costly mistakes to their financial and operational efficiency. We believe that companies with creative compensation strategies are winning today and will continue to do so. Complete is backed by Accel and YC. We're also lucky to count technology leaders and operators like Will Larson (CTO of Carta), Eric Sagar (COO of Plaid), and Mathilde Collin (CEO of Front) as our angels and advisors. Who we are? 🎯 We’re exceptionally product-minded builders. We obsess over quality and believe that software built in the 21st century should not require product trainings. 💜 Our culture is best described as low ego and painstakingly fast. Companies do not need big teams to prove PMF — they need focus. 🥇We’re a small team of < 10 with exceptional product and business acumen. It’s allowed us to compete and consistently win against competitors and this is your chance to get in on the ground floor! ⭐ Our customers include the likes of startups like Linear and Brex to public companies like Roblox, and we’re adding amazing logos to this list every day... 🏢 We work in person in our SF office near Embarcadero BART, 4-5 days/week. We believe that bringing the most talented folks together in one room (with a lot of whiteboards) is the fastest way to win as a startup. What are we looking for? Complete is at an exciting inflection point and we’re looking for Senior or Staff Engineers to help scale us to a $XXM+ in ARR. You'll be a great fit if you like to move with urgency and high agency. We're engineers and builders obsessed with customer outcomes and love challenging the status quo. At a high level, there are three areas you can expect to lean on at Complete: Ownership: We need experienced engineers who can own and grow entire lines of businesses end-to-end. Autonomy: We value autonomy and believe that a small team of highly experienced product engineers can come together to create magic! Scale: We're scaling! To new countries, to X0,000+ users, and to high-profile logos. We’re actively winning in the enterprise segment, which means working on deep and interesting problems like revamping our authorization, customizability, observability, security, and so on. Tech stack We believe the best engineers can operate in any tech stack, especially right now. Productivity is at an all-time high and we love our AI tooling (e.g. Claude Code, ChatGPT, Cursor) but here is our core stack: Python (Django) with Postgres GraphQL API (Strawberry) React frontend + React Query Clerk for auth Merge for integrations with ATS and HRIS systems Datadog, Sentry, LaunchDarkly GitHub, Docker, Graphite, Slack, Notion, Linear We want to see what else YOU might add to this list as we evolve! Ready? Apply below! We can't wait because you might make us even more "Complete" 😉