CoLoop

About CoLoop At CoLoop we help companies understand their customers and make better decisions. We do this by helping insight teams connect their vendors and research tools in one repository and enable anyone in the company to answer questions about customers using AI. At CoLoop we believe that a small high performing team with the right mindset and tools can outperform an average team of 100. We’re looking for an exceptional, self motivated SDR with ambitions to fast track their way to being a top performing AE and is excited by the prospect of using AI to help the most globally significant brands today inform their strategic decision making. In the last year we have: Doubled revenue to multi-million ARR Landed contracts with Nike, Netflix and Mozilla Grown to a team of 15 What will you be working on? As our 3rd sales hire you will be working on prospecting, qualifying and nurturing target leads whilst honing the required skills to move ultimately into running discovery calls, closing and negotiation ever large contracts as an AE. You’ll work closely with our CEO Jack, Senior Account Executive Kieran and first SDR Reece on: Prospecting — reaching out to target ICP, booking calls with them and finding faster more scalable ways of doing this via channels like email, LinkedIn, in person networking events and cold calls. Qualifying — Conducting initial qualification and discovery calls with clients to ensure they meet our ICP and working directly with our CEO / Senior AE to convert them to closed deals. Collateral — producing relevant marketing content and information to deliver to prospects to nurture them through the sales journey. Reporting & Analysing — feeding back in market learnings from outbound efforts directly to the growth team to understand what’s working and what isn’t and brainstorming on new approaches. Personal Development — we’re laser focused on building a high quality team and understand that involves giving every employee the time to learn and apply new skills on the job You’ll be a great fit if … Have ideally 1+ years of sales experience, ideally in SaaS, with a proven track record of prospecting, building pipeline, and consistently hitting (or exceeding) quota. Are a fast learner who takes feedback on board quickly and enjoys mastering new skills - with the ambition and potential to grow into an AE role over time. Bring strong product and customer empathy: You naturally think from the customer’s perspective You can quickly understand new ICPs You write thoughtful, high-quality cold outbound emails that actually get replies Have an analytical, metrics-driven mindset: You track and manage your pipeline rigorously You can diagnose what’s not working (messaging, channel, ICP, etc.) and iterate fast You’re curious about and excited to learn new tools and platforms (e.g. Clay) Thrive in fast-moving environments and take ownership of your work. Bonus points if you’ve: Worked in a high-growth startup or scale-up Had exposure to the market research space Got an entrepreneurial mindset and enjoy building, testing, and improving systems You won’t be a great fit if … You’re looking for a chill job or a strict 9-6 You need a lot of structure, playbooks or hand-holding to succeed You’re focused on remote work. You’re uncomfortable with ambiguity, fast change or messy environments. Worried you don’t meet the criteria? Apply anyway — we’ll worry for you 🙂

What we do at CoLoop CoLoop is the go-to AI analysis platform for Insights & Strategy. We integrate highly accurate, domain-specific AI into any qualitative and behavioural research project within minutes, saving days of time and thousands in costs. CoLoop has scaled to a customer base of 200+ leading consultancies over the last 18 months since launch. Qualitative research and insights remain today one of the most important tools to truly understand behaviours that drive engagement with a brand, product or service. From leading businesses to political parties deep qualitative research is key to solving some of the most complex strategic challenges CoLoops AI copilot for qualitative research, think heavily specialised ChatGPT that helps research and strategy consultancies produce decks and reports in 70% less time. About the job CoLoop offers a unique, fast paced environment for someone ambitious looking to learn and develop skills in sales and account management. While working at CoLoop your responsibilities will include… Building Relationships: Build strong relationships with customers and act as the voice of the customer internally. Helping Customers Achieve Goals: Work with customers to achieve their desired outcomes by ensuring they have the resources and support they need to use a product or service effectively. Monitoring Customer Satisfaction: Monitor customer health indicators and create action plans to address issues that could negatively impact customer satisfaction. Support and Onboarding: Support, onboard and check in with new customers to help them learn use CoLoop effectively. New Product Releases & Feedback: Generate excitement for new product releases and updates. Monitor their use, collect feedback and act as the voice of the customer internally. Qualifications Minimum Qualifications Ability to establish and maintain strong relationships with clients. Ability to handle multiple tasks and prioritise effectively. Energetic and eager to learn, self-motivated with a results-driven approach. Good to have qualifications Experience in a sales, customer service, or related role. Interest in AI Experience in a consulting or SaaS business. Expertise managing a CRM and providing support Who are we looking for? We are looking for someone hungry, ambitious and ready for the challenge of bringing an young company to its Series A milestones. Ideal candidates should display the following traits: Customer Empathy: We seek individuals who can genuinely understand and resonate with our customers. Dive deep into their needs, identify challenges, and determine when our product aligns with their requirements. Essential skills include active listening, effective questioning, and relationship-building for effective solution-based selling. Interest in Building Customer Success Expertise: Applicants should be passionate about enhancing the customer experience and ensuring long-term satisfaction. This includes mastering onboarding processes, building strong relationships, identifying customer needs, and proactively driving retention and growth opportunities. Metrics-Driven: A successful candidate knows the importance of numbers. Beyond just meeting revenue targets, understanding the intricacies of the sales pipeline efficiency, from the initial stages to the closing rates. Teamwork: In a developing company, our product is ever-evolving. We need sales professionals who can collaborate cross-functionally to gauge customer needs, pinpoint feature gaps, and prioritise them. What is it like working at CoLoop? We are a small and highly collaborative company. We face new challenges frequently and adapt quickly to learn on the job and solve them. We are hard working; evidence driven and thoroughly enjoy coming to work on a Monday morning. While working here we want everyone to develop curiosity, passion and pride for your craft

Why us We started CoLoop in 2020 while still at university. We survived multiple cofounder breakups and all sorts of other near-death experiences. Despite that we built our first product to $1M ARR, and then killed it after realising the opportunity was too small and we didn't have real PMF. We spent six months pivoting, and through that process came to understand just how important customer research is to finding a winning strategy. So we built a product to make it faster, cheaper, and better. We don't tell you this because we think suffering is something to aspire to. We tell you because if you're evaluating where to work next, you should know who you'd be working with. We are not going to sell early, get comfortable, or lose interest. This is everything to us. We also take seriously that you're trusting us with your time. Three people who've worked at CoLoop have gone on to become YC founders. When you're here, we'll share everything we know and everything we learn along the way. All we ask is total commitment. About the role You'll spend most of your time understanding customers, thinking about what to build, and shipping. Talk to customers directly, sit with the team members who interact with them daily, watch the recordings (in CoLoop). AI handles a lot of the raw building now, so the bottleneck is taste, context, judgement, and polishing. At CoLoop, engineers own the full cycle. There are no product managers. You gather context from customers and teammates, decide what to build, build it, launch it, measure the impact, and iterate. We track individual attribution in PostHog. The structure is flat. Influence is earned through skill and context. We'd rather you make a wrong call than wait to be told what to do. We run 5-6 week company-wide sprints with a decentralised approach and minimal meetings. We're in our Oxford Circus office as often as possible (2 days min per week). Your work will span three main areas: Making the product feel exceptional. CoLoop is used daily by researchers at some of the best companies in the world. You'll own UI/UX improvements that make the product faster, clearer, and more delightful to use. Growing the product. We're building a product-led motion. You'll design and ship in-app growth experiments, lead magnets, onboarding flows, and activation loops that move conversion and retention numbers. Building for our customers. Some of the world's best research teams rely on CoLoop. You'll build bespoke features and integrations that make them wildly successful, and turn those into product capabilities that benefit everyone. What we're looking for You care deeply about the end user's experience. You notice when padding is off, when a loading state is missing, when a flow has one too many steps. You're commercially minded. You think about what moves revenue, not just what's interesting to build. You have an artisan's mindset toward your craft. You can explain what makes Linear great, both as a company and product. You know that AI makes good engineers faster but doesn't replace taste and craftsmanship. You know when to cut corners and when to be rigorous. Move fast at the edges, build carefully at the core. You want to get on call to fix a gnarly bug even though somebody else caused it. You recognise you have blind spots and want other people to point them out, and will happily return the favour. Must-haves 2+ years full-stack experience building web applications. Strong React and TypeScript. Comfortable using AI coding tools (e.g. Claude Code) as part of your daily workflow. Fluent English. Nice-to-haves You've worked on PLG or growth engineering. You've been a founding engineer at a high-growth company, or founded one yourself. You've contracted or consulted on projects for enterprise-scale clients. People who've operated end-to-end for paying customers tend to think commercially, and that matters here. No AI experience needed Our product is AI-native, and you'll be working alongside engine