Codes Health

About Codes Health At Codes Health, we are building the modern platform for medical record retrieval. Legacy record retrieval is notoriously slow and unreliable; our system uses AI to deliver decision-ready records much faster and more accurately. Started just over a year and a half ago, our volume is doubling MoM with a clear path to category leadership. We support practices ranging from Plaintiff Law to Specialty Healthcare. We are a well-funded, rapidly growing team focused on growing 100x from where are today. Our mission is to automate record retrieval, which will only be achieved through innovative engineering and relentless execution. About the Role Customer Success Manager — (New York, NY) Full-time | In-person | 3+ years of relevant experience required As the founding Customer Success Manager at Codes Health, you will build and lead the function that ensures our customers experience clarity, speed, and trust in a process that is often opaque and frustrating. This is a highly strategic and hands-on role: you will own customer relationships end-to-end, from onboarding and implementation through renewal and expansion, while simultaneously creating the playbooks, processes, and feedback loops that enable us to scale. Sitting at the intersection of operations, product, and customer outcomes, you will partner closely with operations and engineering to translate real customer needs into product improvements, while acting as a trusted advisor and advocate for our customers’ success. What you’ll do Own onboarding and implementation end-to-end, ensuring every new customer gets to value and usage quickly Serve as the primary point of contact and trusted advisor for our customers, building deep relationships with legal, operations, and case teams and becoming their go-to partner Drive ongoing account engagement, including regular check-ins, business reviews, and tailored product trainings Monitor and manage customer health by tracking key metrics including usage, turnaround time, and customer satisfaction and proactively step in to unblock risks or delays Partner closely with Product, Engineering, and Operations to translate customer feedback into clear product requirements, surface bugs or workflow gaps, and help prioritize what we build next Act as the internal source of truth for the customer by maintaining accurate, up-to-date account context, goals, and status so the broader team can execute effectively Design and build the foundation of Customer Success at Codes Health, including the first playbooks, onboarding frameworks, communication cadences, and reporting that will scale with the company Lead product rollouts and feature adoption by communicating new capabilities to customers, driving early usage, and gathering structured feedback to continuously improve the product Who you are You’ll be a great fit if you: Are deeply customer-obsessed and care about delivering real, measurable outcomes for our customers Take ownership even within ambiguity; if something is broken, you jump in to fix it with anyone telling you to do so Are highly organized and detail-oriented: you can juggle many customers, priorities, and requests without dropping the ball Enjoy building from scratch and are excited to define the first CS playbooks, processes, and metrics for a growing team Are a clear, warm communicator who can simplify complex or messy situations for customers and teammates Are analytical and metrics-driven — you like tracking performance and using data to prioritize strategy and decision making Thrive working cross-functionally with operations, product, and engineering to solve problems Are fluent with modern AI tools (e.g., ChatGPT, Claude) and excited to use them to work faster and smarter Why join Codes Health You’ll join a team that combines deep operational expertise with modern technology to rebuild a broken process. Your work will directly accelerate how quickly law firms settle and healthcare practices deliver care. Thi

We’re hiring software engineers at Codes Health. This job will give you ownership and enable you to truly move the needle. That’s what gets every single one of our team members going. What we're looking for Someone who cares about product, but prioritizes shipping Quick learners who know when to hack and when to build it right Engineers who are excited to work directly with our customers What you'll be doing Building product our customers depend on Creating internal tools to help our ops team move faster and smarter Talking to users and shipping improvements quickly You might be a fit if You’ve worked at an early-stage startup, or wish you had You’ve shipped features end-to-end in production You’ve explored LLMs and see how they can improve workflows You like working on a fast, lean team Our stack TypeScript + React frontend Python + FastAPI backend We’re based in NYC and work in person out of our office in Dumbo. If this sounds like your kind of environment, we’d love to meet.

About Codes Health At Codes Health, we are building the modern platform for medical record retrieval. Legacy record retrieval is notoriously slow and unreliable; our system uses AI to deliver decision-ready records much faster and more accurately. Started just over a year ago, our volume is doubling MoM with a clear path to category leadership. We support everything from Personal Injury Law to Specialty Healthcare. We are a well-funded, rapidly growing team focused on growing 100x from where are today. Our mission is to automate record retrieval, which will only be achieved through innovative engineering and relentless execution. About the Role Strategy & Ops — (New York, NY) Full-time | In-person | 3+ years of relevant experience required Operations are core to us as a company. Our customers entrust us with their most sensitive and mission-critical records; mistakes in retrieval directly lead to lost settlements and delayed patient care. As a member of the Strategy & Ops team, you will own the day-to-day execution and management of our Records Retrieval Team. You will help shape the team from the ground-up: hiring and training, process design, performance tracking. This hire is someone who can thrive with an extremely high degree of autonomy and ownership, and is someone who thinks as much about what we will need to succeed in a year as much as tomorrow. Culture matters to us. How we work, how we treat each other, and how we build. We want someone who values that as much as we do. What you’ll do Create new-hire orientation and continuous training programs for records roles Define and track performance of the Records Team, in aggregate and individually Restructure internal organizations to optimize efficiency and reward top performers Design the internal processes and SOPs used daily by the Records Team Model internal capacity and margin constraints to meet the demands of new customers and volume Build operational improvements (Dashboards, Zapiers, Retool, etc.) to streamline tracking and visibility Work with engineering to build new internal products to streamline record retrieval operations Who you are A top-tier operator with 3+ years of experience in startups or high-growth industries. Possess a strong, analytical mind, informed by data-driven decisions. Comfortable with ambiguity and starting from scratch. In many cases you will define what ‘good’ looks like. Technical or technical-adjacent: you should be able to build quick automations, tooling and dashboards, or eager to learn how to. An excellent communicator. You will work directly with the records team to improve performance and solicit feedback. Meticulously organized — you thrive in creating processes and improving visibility throughout the organization. Why join Codes Health You’ll join a team that combines deep operational expertise with modern technology to rebuild a broken process. Your work will directly accelerate how quickly law firms settle and healthcare practices deliver care. This is a role with tremendous amounts of ownership, and, in parallel, opportunities for growth. You will work directly with the COO to own our record retrieval operations end-to-end. Your role will have visibility and impact across operations, customer success and product. You will also be exposed and contribute to cutting-edge AI work our team implements every day. This is a role we expect to help steward the company through hyper-growth. Compensation Details Competitive base salary Early-stage equity 15 days PTO Benefits and a setup that works for you