Clicks

Founding Customer Success Manager Clicks · San Francisco, CA · Full-Time · Early-Stage · $100k–$180k + Equity We're hiring a Founding Customer Success Manager to own the relationship with our customers post-sale. You'll onboard new clients, build and configure AI automation workflows, and prove value by running the ROI analysis that turns early deployments into long-term partnerships. You have a rigorous quantitative degree, are obsessed with AI, and get excited solving complex operational problems. About Clicks Clicks is building the future of work. We deploy AI agents that fully automate back-office operations, replacing outsourced teams and shared services centers. Our agents operate at a fraction of the cost of traditional labor, with no upfront investment and deployment timelines measured in weeks. Investors Y Combinator, 20VC, Fly Ventures, Yellow. $4M+ raised. Traction Automating back-office operations for global firms across 50+ countries with 6-figure contracts. Market $300B+ global BPO market. We're going after all of it. Team Small, senior team. You'll have real ownership and direct founder access. The Role As our Founding Customer Success Manager, you own the relationship with every customer from the moment a contract is signed. You sit at the intersection of operations, analytics, and product: part implementation lead, part trusted advisor, part ROI analyst. This is not a reactive support role. You will be embedded with customers, mapping their workflows, configuring our AI agents to automate them, and building the business cases that demonstrate impact and drive account expansion. What You'll Do Customer Onboarding Lead the end-to-end onboarding for new customers, from kickoff through successful go-live. Map customer workflows, document requirements, and translate operational complexity into clear automation specs. Configure and deploy Clicks AI agents for each customer's specific use case. Automation Building Work directly with customers to build, test, and refine automation workflows. Identify edge cases and failure modes in production and drive resolution with the engineering team. Iterate rapidly based on customer feedback to improve automation accuracy and reliability. ROI Analysis and Value Proof Build detailed ROI models quantifying cost savings and efficiency gains vs. the customer's prior outsourced or manual operations. Track and report on key metrics across each deployment: automation rates, error rates, cost per transaction, and headcount impact. Prepare and present business reviews that demonstrate value to economic buyers and justify contract renewals and expansions. Translate operational data into compelling narratives that resonate with both finance and operations stakeholders. Customer Partnership Be the primary point of contact for each account, available async (Slack, email) and live (calls, working sessions). Translate customer feedback into actionable product input for the engineering team. Build playbooks, templates, and documentation to scale onboarding as we grow. Your Background Required 2-3 years in consulting, account management, customer success, or a similar client-facing role. Degree in Computer Science, Mathematics, Physics, Engineering, or a related quantitative field. Strong analytical skills: you can build ROI models, interpret operational data, and present business cases to senior stakeholders. Genuine obsession with AI and how it is reshaping the way large organizations operate. Excellent communicator: you distill complexity into clear, compelling narratives for both technical and non-technical audiences. Comfortable with ambiguity and energized by building from scratch. Strong Candidates Will Also Have Experience in management consulting, particularly in operations, transformation, or cost reduction engagements. Prior exposure to enterprise back-office functions: revenue cycle, finance ops, HR, or shared services. Familiarity with workflow automation tools, R

Founding SDR (Healthcare) @ Clicks (YC F25) We need someone who can open doors: book meetings with operations, finance, and IT leaders at health systems, payers, RCM shops, and healthtech companies, and do it in a vertical you already know. You'll be one of our first sales hires, working directly with the founders and our AE. You own the top of the funnel for healthcare, running and scaling the outbound motion our AE already built, with a clear path to AE yourself. This is not a 9-to-5. We work long hours, in the office, including some weekends. If you want predictable hours, this is the wrong role. The Team Dominik (CEO) studied Computational Science and Engineering and did AI research at ETH Zurich and Stanford, then spent years running enterprise AI projects in banking, insurance, and pharma at BCG. He kept seeing the same thing: large companies pouring enormous sums into offshore teams doing repetitive computer work. Oliver (CTO) published AI research at ETH Zurich and CERN, and scaled his first startup past $1M in revenue. They started Clicks to replace that work with computer use agents. Why Clicks Large healthcare organizations spend enormous sums on outsourced back-office work: claims, eligibility, prior auth, data entry, reconciliation. We replace that work with computer use agents that open applications, click through workflows, read documents, and complete tasks end to end, around the clock, at a fraction of the offshore costs. $4.5M+ raised from Y Combinator, 20VC, Fly Ventures, and Yellow Live with enterprises in 50+ countries, six-figure contracts $300B+ BPO market, wide open What You'll Do Cold call hard. This is a phones-first role: dial target accounts, get the right people on the line, book meetings. Own pipeline generation for healthcare: build target lists, work US payers and health systems, keep the funnel full. Hand the AE qualified, six-figure opportunities worth closing. Your First 90 Days By day 5: you know the product and pitch, and you're dialing target accounts daily. By day 30: you own pipeline generation against your account list and hit a consistent meeting quota. Over time: you own outbound for specific geos or markets, and build the playbook for how we attack them. Who You Are 2+ years in sales or sales development, with numbers to show Healthcare or healthtech sales experience Interview process We are looking for SDRs who combine healthcare domain knowledge with raw outbound intensity. Our process is designed to find people who can learn a technical product fast, hold their own with senior buyers, and generate pipeline without hand-holding.  Intro call with our GTM lead (30 min). Tell us about your outbound experience and what you know about healthcare ops.  Live cold call exercise. We will give you an account, a persona, and 15 minutes to prep. Then you will role-play a cold call with our team. We want to see how you open, handle objections, and drive to a next step.  Founder conversation with Dominik. Culture fit, ambition, and alignment on what founding-team intensity looks like.  Offer.  Compensation Base salary: $70,000- $90,000 OTE: $100,00 - $120,000 Equity: 0.1-0.2%

About Clicks We are a seed stage startup backed by Y Combinator, Fly Ventures and 20VC, and have recently raised a $4M seed round. Our mission is to fully automate office work and become the operational backbone of every company in the world. We believe the key is giving AI agents the broadest possible action space: computer use. Each Clicks agent has its own computer and operates it like a human: perceiving the screen and acting through mouse and keyboard inputs. This allows Clicks agents to perform any task or job that a human office worker can. What you’ll do Develop and optimize agentic AI capabilities Build and evolve the core infrastructure and product features of Clicks Design and scale systems to meet growing product demands while maintaining reliability and performance Optimize application performance, memory usage, and startup times Build evaluation environments for Clicks’ agents Create monitoring, alerting, and observability systems to ensure operational excellence Build deployment pipelines and robust update mechanisms Influence product direction and shape what we build Your background looks something like 2+ years of experience building and operating backend systems in production Strong programming skills, primarily in Python Proficiency with cloud platforms such as Azure, AWS, or GCP Are comfortable working with infrastructure as code and modern DevOps practices Thrive in an ultra fast-paced startup environment and enjoy taking ownership Strong candidates may also have Experience designing scalable systems (e.g. caching, sharding) Familiarity with FastAPI, Postgres, or similar backend technologies Frontend experience with TypeScript, React, and Node.js Experience with or a strong understanding of AI agents and applied AI systems