What Ambral does
AI for account management and customer success. Ambral has already been used to drive hundreds of millions of dollars in attributable expansion revenue at multi-billion dollar enterprises and top scale-ups. Ambral synthesizes signals from all customer activity and interactions into AI-powered models of every account. It pinpoints who needs attention and why, and autonomously takes the best next action to drive expansions, prevent churn, and ensure no customer slips through the cracks. Team: Sam (CEO): 2x founder. Led AI at Everlywell and early PM at Wonder (now valued at $7bn). Lived the pain of losing customer intimacy at scale and is obsessed with solving it. Jack (CTO): Ex-SpaceX Flight Software Special Projects, where he developed telemetry routing and analysis systems for the most complex machines ever created. He’s now doing the same for the complexities of customer relationships.
1 open role
What the role involves
What we do Ambral builds digital models of people and teams that predict what they’ll do next. Enterprises use these “digital twins” to synthesize signals across product telemetry, support interactions, emails, calls, and operational systems into a coherent understanding of each customer. Our agents then enrich missing context, recommend next-best actions, and execute workflows to help teams deliver the optimal experience for every customer. We graduated from Y Combinator Summer 2025, raised millions in funding, and are already deploying Ambral within multi-billion dollar enterprises. Now we’re growing our team to go supersonic. What you'll do Develop the core platform to ingest data and synthesize “digital twins”, as well as the agentic systems to act on it (eg. Voice, SMS, and Email agents). You'll work directly with the CTO on all parts of the platform, ranging across: Memory (how do we represent and refine our customer models?) Detection framework (what are the right primitives for building detection agents?) Agent design (how do we turn signals into reliable autonomous actions?) Distributed systems (how do we run 5000 agents in parallel?) Evals (how can we guarantee our agents are always getting better?) You’ll also interface directly with our customers and own engagements end-to-end. Who you are You have 3+ years of experience in full-stack development with distributed architectures You’ve built ai systems / pipelines and understand the reliability and observability considerations surrounding them You’ve worked on systems that process and transform massive amounts of data You’re capable of making practical tradeoffs to ship things fast that work, while making architectural decisions that allow us to come back later and scale the system You’re good at explaining complex ideas to non-technical people You love moonshot ideas that feel like magic (eg. realtime UX) You think big and get excited by problems that feel impossible to solve You're looking to do the best work of your life and build something you'll be proud of for decades Tech stack Typescript, Nuxt, Postgres, Vercel, Claude Code/Cursor Benefits Equinox membership Free meals, coffee, and snacks Health insurance Unlimited PTO Relocation assistance to NYC available This is an in-person role in New York.
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Company facts compiled from public sources and last refreshed 9 September 2026. Details change; treat the company’s own site as the authority.