Solo

Solo is Closing the Justice Gap Solo helps people resolve debt. So far, we’ve helped Americans respond to over $2 billion in debt lawsuits, and this is the ground floor. Over 70 million people are in collections every year, and we want to help every one of them. We’re backed by Kleiner Perkins and Y Combinator, the investors behind Apple, Google, Stripe, and AirBnB. You can read about us in TechCrunch, Business Insider, Bloomberg, NPR, ABC, IBT, and FastCompany. You can learn about our mission and principles here. You’ll handle daily operations support. We’re hiring someone to own the resolution of our most sensitive and high-impact customer issues and ensure Solo consistently shows up for customers when they need us. You will be the point person for escalations, complaints, and customer reviews, working cross-functionally to drive fair outcomes, systemic fixes, and continuous improvement. More about the role below. Manage and lead a team of Case Resolution Specialists. Create and maintain SOPs to ensure consistency and high-quality outcomes across the team. Resolve SoloSettle customer issues, including complex cases, escalations, and edge cases that require judgment, coordination, and follow-through. Respond to customer complaints, including BBB complaints and customer reviews, and identifying trends to recommend improvements. Write clear, empathetic, and professional written responses that balance customer care, compliance, and company policy. Track resolution outcomes and recurring themes to inform process improvements. Escalate systemic issues to leadership with data-backed recommendations. Partner with the Engineering team to resolve root causes—not just individual cases. Support the CEO, Customer Experience Manager, Business Development Director, and Engineering Manager to protect customer trust and company reputation.  Solo is fully remote, so this job is fully remote. Salary range $52,000 – $116,000. Bonuses are administered quarterly based on revenue growth. Equity range is 0.001% – 0.1%. You are a master of execution. We’re looking for someone with these qualifications. 3+ years of experience in customer support, customer success, or operations, with experience managing or leading a team strongly preferred. Proven ability to handle complex, emotionally charged customer situations with empathy and confidence. Strong written and verbal communication skills, especially for sensitive or high-stakes correspondence. Exceptional organizational skills and attention to detail. Comfortable working across teams and holding others accountable to resolution timelines. Preferred to have experience using Freshdesk or other ticketing systems. Ability to handle confidential information with professionalism and discretion. Proactive, resourceful problem-solver who takes ownership through resolution. Reliable, self-motivated, and comfortable working in a fast-paced, ambiguous environment. Friendly, calm, and professional demeanor—even under pressure. Works by this principle: do for the customer what you would want done for yourself. Believes excellence is the only authority. Discovers reality through data analysis and experimentation. Continuously improves over time.

Solo is Closing the Justice Gap Solo helps people resolve debt. So far, we’ve helped Americans respond to over $2 billion in debt lawsuits, and this is the ground floor. Over 70 million people are in collections every year, and we want to help every one of them. We’re backed by Kleiner Perkins and Y Combinator, the investors behind Apple, Google, Stripe, and AirBnB. You can read about us in TechCrunch, Business Insider, Bloomberg, NPR, ABC, IBT, and FastCompany. You can learn about our mission and principles here. You’ll handle daily administrative support. We’re hiring someone to support the CEO as his executive assistant. Oversee travel coordination, including booking flights, hotels, and rental cars. Assist with email inbox management, routing or responding to messages as appropriate. Provide calendar and appointment management support to leadership, as needed. Support onboarding and offboarding processes for employees and contractors, ensuring all systems, accounts, and equipment are properly provisioned and deactivated. Conduct recruiting outreach, scheduling, and candidate communication. Log recruiting activities and maintain accurate candidate records in tracking systems. Provide administrative support to the CEO for personal matters as needed, including coordination of travel, scheduling, errand, special requests, and other time-sensitive personal matters. Do whatever else is needed. Solo is fully remote, so this job is fully remote. Salary range $52,000 – $116,000. Bonuses are administered quarterly based on revenue growth. Equity range is 0.001% – 0.1%. You are a master of execution. We’re looking for someone with these qualifications. 3+ years of experience in administrative, operations, or people support roles. Strong organizational and multitasking abilities with attention to detail. Excellent written and verbal communication skills. Proficiency in tools such as Google Workspace, Slack, and project management or HR systems. Experience with corporate card platforms (e.g., Brex) and travel booking tools preferred. Ability to handle confidential information with professionalism and discretion. Proactive and resourceful problem-solver. Reliable, self-motivated, and comfortable working in a fast-paced environment. Friendly and professional demeanor with a focus on collaboration and service. Works by this principle: do for the customer what you would want done for yourself. Believes excellence is the only authority Discovers reality through data analysis and experimentation Continuously improves over time

Solo is Closing the Justice Gap Solo helps people resolve debt lawsuits. So far, we’ve helped Americans respond to over $1 billion in debt lawsuits, and we’re just getting started. Over 70 million people are in collections every year, and we want to help every one of them. We’re backed by Kleiner Perkins and Y Combinator, the investors behind Apple, Google, Stripe, and AirBnB. You can read about us in TechCrunch, Business Insider, Bloomberg, NPR, ABC, IBT, and FastCompany. You can learn about our mission and principles here. You’ll own a portfolio of growth channels We’re hiring a growth marketing manager. Own our Google Ads account Own and create other marketing channels including performance marketing and affiliate Run many experiments constantly on all channels you are managing Cycle through build-measure-learn feedback loops to grow these channels Scale these channels to millions of dollars in revenue and beyond Contribute to the growth roadmap and development backlog Solo is fully remote, so this job is fully remote. This person will be considered to eventually lead the growth team. Salary range $80,000 – $120,000. Bonuses are administered quarterly based on revenue growth. Equity range is 0.001% – .5%. You have a background in scaling We’re looking for someone with these qualifications. 3+ years of work experience Experience running Google Ads accounts Experience running affiliate campaigns or other growth channels Experience at a tech startup that has gone through scale Some ability to code Desires to move uncomfortably fast Believes excellence is the only authority Discovers reality through data analysis and experimentation Continuously improves over time Experience in the debt collection or debt settlement industries is a plus Has a background in growth marketing, management consulting, or software development.

Solo is Closing the Justice Gap Solo helps people resolve debt. So far, we’ve helped Americans respond to over $2 billion in debt lawsuits, and this is the ground floor. Over 70 million people are in collections every year, and we want to help every one of them. We’re backed by Kleiner Perkins and Y Combinator, the investors behind Apple, Google, Stripe, and AirBnB. You can read about us in TechCrunch, Business Insider, Bloomberg, NPR, ABC, IBT, and FastCompany. You can learn about our mission and principles here. You’ll define our product. We’re hiring someone to define and refine our product portfolio. Define and refine our product portfolio including SoloSettle, SoloSuit, and Solo AI. Conduct user interviews including user experience interviews, and problem-focused interviews. Review user feedback from many channels including our interview repository, survey response data, customer reviews, and support tickets. Streams tons of user session recordings. Use data to inform intuition and create product hypotheses. Turn product hypotheses into fully scoped engineering tickets. Create Figma designs for product features. Prioritize engineering tickets based prioritization formulas. Scale our product to hundreds of millions in revenue and beyond. Solo is fully remote, so this job is fully remote. Salary range $90,000 – $210,000. Bonuses are administered quarterly based on revenue growth. Equity range is 0.001% – 1%. You have a background in amazing products. We’re looking for someone with these qualifications. 6+ years of work experience Experience as a product manager. Preference is for the experience to have been on a consumer product that had $100m+ in revenue or to have grown significantly from $1m+. Experience at a tech startup that has gone through scale Some ability to code Desires to move uncomfortably fast Works by this principle: do for the customer what you would want done for yourself. Believes excellence is the only authority Discovers reality through data analysis and experimentation Continuously improves over time

Solo is Closing the Justice Gap Solo helps people resolve debt lawsuits. So far, we’ve helped Americans respond to over $1 billion in debt lawsuits, and we’re just getting started. Over 70 million people are in collections every year, and we want to help every one of them. We’re backed by Kleiner Perkins and Y Combinator, the investors behind Apple, Google, Stripe, and AirBnB. You can read about us in TechCrunch, Business Insider, Bloomberg, NPR, ABC, IBT, and FastCompany. You can learn about our mission and principles here. You’ll lead our growth team We’re hiring someone to lead our growth team. Lead growth Grow revenue quickly Oversee our primary channels of SEO, Google Ads, and affiliate, and support channels of business development, direct mail, direct digital outreach, and social Run many experiments constantly on all channels you are managing Cycle through build-measure-learn feedback loops to grow these channels Scale these channels to millions of dollars in revenue and beyond Build the growth roadmap and contribute to the development backlog Solo is fully remote, so this job is fully remote. Possible titles also include Head of Growth, Director of Growth, or CMO. Salary range $150,000 – $250,000. Bonuses are administered quarterly based on revenue growth. Equity range is 0.001% – 1%. You have a background in scaling We’re looking for someone with these qualifications. 10+ years of work experience Experience running SEO Experience running Google Ads accounts Experience running affiliate campaigns or other growth channels Experience at a tech startup that has gone through scale Some ability to code Desires to move uncomfortably fast Believes excellence is the only authority Discovers reality through data analysis and experimentation Continuously improves over time Experience in the debt collection or debt settlement industries is a plus Has a background in growth marketing, management consulting, or software development.

SoloSuit is Closing the Justice Gap SoloSuit helps people resolve debt lawsuits. So far, we’ve helped Americans respond to over $1 billion in debt lawsuits, and we’re just getting started. Over 70 million people are in collections every year, and we want to help every one of them. We’re backed by Kleiner Perkins and Y Combinator, the investors behind Apple, Google, Stripe, and AirBnB. You can read about us in TechCrunch, Business Insider, Bloomberg, NPR, ABC, IBT, and FastCompany. You can learn about our mission and principles here. You’ll revolutionize the debt settlement industry We’re hiring a senior growth marketing manager to user their veteran industry knowledge to engage consumers. Leverage deep industry experience to market to consumers across all relevant channels: affiliate, SEO, direct mail, advertising, Social Media, growth hacks, etc. Create growth marketing campaigns to drive revenue rapidly. Produce content to engage consumers at every point of the conversion funnel. 5x revenue within a 12 months. Inform the creation of our product and the position of our brand. Work collaboratively with the development, growth, product, and operations teams. SoloSuit is fully remote, so this job is fully remote. Compensation will be determined depending on the candidate. We need a debt settlement industry insider We’re looking for someone with these qualifications. 8+ years of work experience. 5+ years working and leading within the debt settlement industry. Experience leading a marketing team at a debt settlement firm, a credit repair company, a fintech, or other consumer financial organization. Has relationships with many of key players and affiliates in the industry. Strong interest in improving the collections industry through technology. Willing to work with collectors and not against them. Believes excellence is the only authority. Discovers reality through data analysis and experimentation. Continuously improves over time.

SoloSuit is Closing the Justice Gap SoloSuit helps people resolve debt lawsuits. So far, we’ve helped Americans respond to over $1 billion in debt lawsuits, and we’re just getting started. Over 70 million people are in collections every year, and we want to help every one of them. We’re backed by Kleiner Perkins and Y Combinator, the investors behind Apple, Google, Stripe, and AirBnB. We’re a fast-growing startup and are looking for passionate and talented individuals to join our team and help us drive innovation in this significant and impactful space. You can read about us in TechCrunch, Business Insider, Bloomberg, NPR, ABC, IBT, and FastCompany. You can learn about our mission and principles here. You’ll build software that helps people Our software helps Americans through the worst financial pain of their lives. You’ll help build the company alongside our elite engineering team. You’ll have these responsibilities. Ship features that help hundreds of thousands of people (soon to be millions). Execute rapidly. Perform code reviews. Investigate and resolve bugs. Write clean code. Estimate tasks and manage your own workflow. Scope features technically and flesh out their UX design where needed. Collaborate with the engineering, product, operations, and growth teams to execute on our roadmap. Help us decide what to build next. Solve complex problems. Our tech stack includes Ruby on Rails, PostgreSQL, AWS, Heroku, and Bootstrap. Experience in this stack is not required, but you must be down to learn the stack. SoloSuit is fully remote, so this job is fully remote within the US. The position is full-time. You must be legally authorized to work in the US; we do not sponsor visas. Salary range $90,000 – $160,000. Equity range is 0.001% – 0.5%. We’re looking for fast and skilled engineers We’re looking for someone with these qualifications. This role is ideal for someone who thrives in a fast-paced environment and is excited about the opportunity to build and scale a product that is changing lives. Desires to move uncomfortably fast. Writes clean code. A track record of writing understandable, maintainable, tested, and secure code. Does good code reviews and receives them well. Dedication to fully root causing production issues. 0 – 7 years work experience. Believes excellence is the only authority. Discovers reality through data analysis and experimentation. Continuously improves over time. Here are some preferred qualifications we are interested in. Computer science degree from a top school. Previous founder of a company.

SoloSuit is Closing the Justice Gap SoloSuit helps people resolve debt lawsuits. So far, we’ve helped Americans respond to over $1 billion in debt lawsuits, and we’re just getting started. Over 70 million people are in collections every year, and we want to help every one of them. We’re backed by Kleiner Perkins and Y Combinator, the investors behind Apple, Google, Stripe, and AirBnB. We’re a fast-growing startup and are looking for passionate and talented individuals to join our team and help us drive innovation in this significant and impactful space. You can read about us in TechCrunch, Business Insider, Bloomberg, NPR, ABC, IBT, and FastCompany. You can learn about our mission and principles here. You’ll build software that helps people Our software helps Americans through the worst financial pain of their lives. You’ll help build the company alongside our elite engineering team. You’ll have these responsibilities. Ship features that help hundreds of thousands of people (soon to be millions). Execute rapidly. Perform code reviews. Investigate and resolve bugs. Write clean code. Estimate tasks and manage your own workflow. Scope features technically and flesh out their UX design where needed. Collaborate with the engineering, product, operations, and growth teams to execute on our roadmap. Help us decide what to build next. Solve complex problems. Our tech stack includes Ruby on Rails, PostgreSQL, AWS, Heroku, and Bootstrap. Experience in this stack is not required, but you must be down to learn the stack. SoloSuit is fully remote, so this job is fully remote within the US. The position is full-time. You must be legally authorized to work in the US; we do not sponsor visas. Salary range $90,000 – $160,000. Equity range is 0.001% – 0.5%. We’re looking for fast and skilled engineers We’re looking for someone with these qualifications. This role is ideal for someone who thrives in a fast-paced environment and is excited about the opportunity to build and scale a product that is changing lives. Desires to move uncomfortably fast. Writes clean code. A track record of writing understandable, maintainable, tested, and secure code. Does good code reviews and receives them well. Dedication to fully root causing production issues. 7+ years work experience. Able to quantify the tradeoffs of various solutions Knowing which solution is appropriate given constraints Believes excellence is the only authority. Discovers reality through data analysis and experimentation. Continuously improves over time. Here are some preferred qualifications we are interested in. Computer science degree from a top school. Previous founder of a company.