Prodigal

At Prodigal, we’re reshaping the future of consumer finance. Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades. Today, we stand at the forefront of a seismic shift in the industry, pioneering the concept of consumer finance intelligence. Powered by our cutting-edge platform, Prodigal’s Intelligence Engine, we’re creating the next-generation agentic workforce for consumer finance—one that empowers companies to achieve unprecedented levels of operational excellence. With over half a billion consumer finance interactions processed and a growing impact on more than 100 leading companies across North America, we’ve established ourselves as the go-to partner for organizations that demand more from their AI solutions. Our unparalleled experience, coupled with our trusted customer relationships, uniquely positions us to build generative AI solutions that will revolutionize the future of consumer finance. At Prodigal, we are driven by a singular, unrelenting purpose: to transform how consumer finance companies engage with their customers and, in turn, drive successful outcomes for all.  About the Role We're seeking an exceptional Agent Engineer specializing in Applied AI and Prompt Engineering to join our team building next-generation industry centric vertical Voice AI Agents. In this role, you'll be at the intersection of AI engineering and customer experience, crafting and optimizing prompts that power natural, effective voice conversations in consumer finance. You'll work directly with our proprietary voice AI technology, analyzing conversation data, iterating on prompt strategies, and implementing systematic approaches to improve agent performance. This is a hands-on technical role that requires both engineering excellence and a deep understanding of conversational AI design. 🏆 Key Responsibilities Prompt Engineering & Optimization Design, test, and refine prompts for voice AI agents handling complex financial conversations Develop systematic prompt engineering methodologies and best practices for voice interactions Ability to meta-prompt and run experiments with different LLMs, bringing in m Bring in new agent architectures to bring in the lowest latencies possible while maintaining high accuracy Create prompt templates and frameworks that scale across different use cases and customer segments Implement A/B testing strategies to measure and improve prompt effectiveness Data-Driven Optimization Analyze conversation transcripts and performance metrics to identify improvement opportunities Use our Simulation Platform and existing call corpus of our customers to tune and improve AI Agent performance Develop automated evaluation frameworks for AI agent quality assessment Create feedback loops (semi or fully automated) between production data and prompt refinements Optimize prompts for latency, accuracy, and natural conversation flow Voice AI Development Collaborate with ML engineers to improve voice recognition and synthesis quality Design conversation flows that handle edge cases and error recovery gracefully Implement context management strategies for multi-turn conversations Develop domain-specific language models for financial services Customer Success & Travel Travel to customer sites to learn from human agents and gather requirements Conduct on-site prompt optimization based on customer-specific needs to deliver rapid iterations of prototype versions ✅ Requirements Must-Have Qualifications B.E/B.Tech/M.Tech in Computer Science, AI/ML, Linguistics, or equivalent Strong Python programming skills and experience with ML frameworks Ability to work with large-scale conversation data Excellent analytical and problem-solving skills Strong verbal and written communication skills and ability to explain technical concepts clearly Willingness to travel in the US for customer engagements Technical

At Prodigal, we’re reshaping the future of consumer finance. Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades. Today, we stand at the forefront of a seismic shift in the industry, pioneering the concept of consumer finance intelligence. Powered by our cutting-edge platform, Prodigal’s Intelligence Engine, we’re creating the next-generation agentic workforce for consumer finance—one that empowers companies to achieve unprecedented levels of operational excellence. With over half a billion consumer finance interactions processed and a growing impact on more than 100 leading companies across North America, we’ve established ourselves as the go-to partner for organizations that demand more from their AI solutions. Our unparalleled experience, coupled with our trusted customer relationships, uniquely positions us to build generative AI solutions that will revolutionize the future of consumer finance. At Prodigal, we are driven by a singular, unrelenting purpose: to transform how consumer finance companies engage with their customers and, in turn, drive successful outcomes for all.  About the Role We're seeking an exceptional Agent Engineer specializing in Applied AI and Prompt Engineering to join our team building next-generation industry centric vertical Voice AI Agents. In this role, you'll be at the intersection of AI engineering and customer experience, crafting and optimizing prompts that power natural, effective voice conversations in consumer finance.   You'll work directly with our proprietary voice AI technology, analyzing conversation data, iterating on prompt strategies, and implementing systematic approaches to improve agent performance. This is a hands-on technical role that requires both engineering excellence and a deep understanding of conversational AI design. 🏆 Key Responsibilities Prompt Engineering & Optimization Design, test, and refine prompts for voice AI agents handling complex financial conversations Develop systematic prompt engineering methodologies and best practices for voice interactions Ability to meta-prompt and run experiments with different LLMs, bringing in m Bring in new agent architectures to bring in the lowest latencies possible while maintaining high accuracy Create prompt templates and frameworks that scale across different use cases and customer segments Implement A/B testing strategies to measure and improve prompt effectiveness Data-Driven Optimization Analyze conversation transcripts and performance metrics to identify improvement opportunities Use our Simulation Platform and existing call corpus of our customers to tune and improve AI Agent performance Develop automated evaluation frameworks for AI agent quality assessment Create feedback loops (semi or fully automated) between production data and prompt refinements Optimize prompts for latency, accuracy, and natural conversation flow Voice AI Development Collaborate with ML engineers to improve voice recognition and synthesis quality Design conversation flows that handle edge cases and error recovery gracefully Implement context management strategies for multi-turn conversations Develop domain-specific language models for financial services Customer Success & Travel Travel to customer sites to learn from human agents and gather requirements Conduct on-site prompt optimization based on customer-specific needs to deliver rapid iterations of prototype versions ✅ Requirements Must-Have Qualifications B.E/B.Tech/M.Tech in Computer Science, AI/ML, Linguistics, or equivalent Strong Python programming skills and experience with ML frameworks Ability to work with large-scale conversation data Excellent analytical and problem-solving skills Strong verbal and written communication skills and ability to explain technical concepts clearly Willingness to travel in the US for customer engagements Technical

At Prodigal, we’re reshaping the future of consumer finance. Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades. Today, we stand at the forefront of a seismic shift in the industry, pioneering the concept of consumer finance intelligence. Powered by our cutting-edge platform, Prodigal’s Intelligence Engine, we’re creating the next-generation agentic workforce for consumer finance—one that empowers companies to achieve unprecedented levels of operational excellence. With over half a billion consumer finance interactions processed and a growing impact on more than 100 leading companies across North America, we’ve established ourselves as the go-to partner for organizations that demand more from their AI solutions. Our unparalleled experience, coupled with our trusted customer relationships, uniquely positions us to build generative AI solutions that will revolutionize the future of consumer finance. At Prodigal, we are driven by a singular, unrelenting purpose: to transform how consumer finance companies engage with their customers and, in turn, drive successful outcomes for all.  Our Solutions We are building vertical AI solutions that will fundamentally impact how the multi-trillion-dollar debt industry is managed. Our vision is driving revenues and payments for our customers by hyper personalizing consumer treatments using genAI. Our solutions automate lending operations for consumer finance companies across the lending value chain.  About the Role Prodigal is looking for a Mid-Market Account Executive (AE) to join our core sales team. We’re a small team and looking for someone with at least 2 years of Mid-Market Sales experience. We are looking for a self-starter with a passion for solving problems and delighting their customers. You will be working with a wide range of companies and have the opportunity to work on strategic, complex deals. You will learn value selling skills that will allow you to grow your career into any direction you want. Location - Remote (~2 hour drive from Mountain View, CA so we can meet in person once a week) What you'll do Build and maintain a robust sales pipeline by prospecting, qualifying leads, and managing opportunities through the sales funnel to close a quota of $800k+ annually. Establish and nurture strong relationships with potential and existing customers to understand their needs and align the company’s solutions effectively. Work closely with the leadership team to shape and execute sales strategies, helping to position the product and highlight its unique value propositions. Drive revenue growth by meeting and exceeding sales targets, contributing directly to the company’s financial success and market presence. Gather and share insights on customer needs, market trends, and competitive activity to influence product roadmap and company strategy. Identify areas for improvement within the sales process, develop playbooks, and establish scalable workflows for future team growth. Partner with marketing, customer success, and product teams to ensure a seamless customer experience and optimize end-to-end sales processes. Track sales metrics, report on progress to senior leadership, and provide feedback to refine and improve sales strategies and product offerings. Act as an ambassador for the company, consistently upholding its mission, values, and value propositions in all customer  interactions and industry events. What you'll bring 3+ years in a full cycle sales role Strong discovery and interpersonal skills Excellent verbal and written communication skills High agency and unafraid to experiment and learn Ability to work on strategic and complex deals  Relentless pipeline generation, partnering with Marketing and Sales Development but also executing your own daily and weekly outreach through multiple channels Experience in consumer finance is a huge plus