Postal

About Postal: Postal offers a modern virtual mailbox and registered agent for businesses. Postal provides an official address for government, IRS, checks, and vendor communications so companies don't have to use an apartment / shared office address. Postal's AI summarizes mail and recommends compliance actions, and its marketplace of service providers are ready to perform the mundane compliance work that otherwise falls through the cracks. It's time to stop touching paper, worrying about lost forms, and changing your mailing address. Postal's pitch is simple: physical mail is the start of the workflow, and AI can help you finish it. Postal differentiates with both software and services: Postal’s AI triages customer mail, generating summaries, extracting deadlines, and telling you what actions to take via reports. Postal Compliance Services provides a marketplace of human service providers that can actually handle these compliance tasks for you. Physical mail is a greenfield use case for businesses to integrate AI into core operations. Mail remains the system of record for all major corporate compliance, finance and legal issues - particularly in highly regulated industries. Mail is also a uniquely good fit for AI/LLM workflows - highly consequential, painful for humans to process, but short and structured enough for models to do exceptionally useful work.  We have built a system of record for corporate compliance that lets our customers focus on their core business and outsource everything else. Our pitch (mail is the start of the workflow, and AI can help you finish it) is resonating strongly with customers, and we are growing rapidly. We’re looking for a CTO to double down on AI-driven compliance workflows and lead full-stack technical development. What You Will Own: The full-stack development and maintenance of the Postal platform; Postal’s overall technical strategy and architecture; The exercise of technical decision making judgment around security, reliability, scalability, and compliance; Collaborative execution with product, operations, and compliance; and Technical project planning, prioritization, and delivery timelines. What You Will Build: Improvements to a system that is in production use by hundreds of customers New tools that test our hypotheses about how AI can be leveraged to solve compliance problems at lower cost and greater speed for American businesses. Helpful Skills: Claude Code / Cursor / etc, TypeScript, Next.js, Express + Prisma, React, and LLM API integration What We Are Look For: Technical: 6+ years of professional software experience Prior experience as a senior engineering leader (CTO, VP Engineering, Head of Engineering) Strong systems thinking and comfort making high impact architectural decisions Highly proficient with both AI dev tools and AI API integration  Experience owning product features across both backend and frontend technologies.  Non-technical: Extremely strong organization skills.  Extremely strong oral written communication skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders. A healthy sense of curiosity about the world, the AI compliance and mail spaces, and the startup ecosystem. Previous exposure to early stage startups or fast-paced environments is a plus. What We Offer: The opportunity to own real outcomes and meaningfully shape our technical direction and culture. Competitive salary and equity options, aligning your success with the company's growth. Comprehensive medical, dental, and vision insurance and a 401k. A flexible hybrid work culture with days in the office to work closely with the team and remote days to have focused work time. Ongoing opportunities for learning and skill development to keep you at the forefront of your field. Diversity: Prioritizing diversity, multiculturalism, and inclusion is hugely important to us. Postal welcomes and encourages applicants from diverse backgrounds and

About Postal Postal provides an AI native virtual address and mailroom for businesses. We let customers outsource physical mail handling and provide an official address for government, banks, IRS, and vendor communications. Postal differentiates with both software and services: Postal’s AI triages customer mail, generating summaries, extracting deadlines, and telling you what actions to take via reports. Postal Compliance Services provides a marketplace of human service providers that can actually handle these compliance tasks for you. Physical mail is a greenfield use case for businesses to integrate AI into core operations. Mail remains the system of record for all major corporate compliance, finance and legal issues – particularly in highly regulated industries. We have built a unified physical and digital back office to let our customers focus on their core business and outsource everything else. Our pitch (mail is the start of the workflow, and AI can help you finish it) is resonating strongly with customers, and we are experiencing rapid growth. We’re looking for our first SDR/Customer Success hire to help us scale. Why You Should Join You want to help businesses use practical AI. You want to own a high growth company’s inbound sales and onboarding process. You are detail oriented and extremely organized. Why You Shouldn’t Join You do not want to come into our NYC office at least four days a week. You are not ready for the occasional 60 hour work week. You are not comfortable working autonomously or without clear structure. You are not ready for a risky career opportunity. Even with our growth, we are still an early-stage startup. If you need something more predictable, this is not the right fit. You’re not excited about working with engineers and regulated industries. You won’t be able to succeed in this role unless you love our customers and want to truly help them in whatever way possible. Responsibilities As Postal’s Founding SDR/CS hire, you will report to the CEO. Your role will entail: Inbound Sales & Demo Management (35%) Take inbound meetings with qualified leads (startups, e-commerce, multi-entity businesses) Give product demos (virtual mailbox, AI summaries, compliance workflows) Answer questions around edge cases (registered agent, IRS, compliance, mail handling) Convert leads into paying customers Pipeline & Follow-Up (20%) Own demo scheduling + no-show recovery (follow-ups, rescheduling, closing loops) Maintain tight CRM hygiene (HubSpot) Track pipeline stages and push deals forward Customer Onboarding & Activation (20%) Onboard new customers end-to-end: Send onboarding emails (ID verification, USPS Form 1583, etc.) Coordinate with partners (CMRAs, notaries, compliance providers) Ensure customer is fully activated (mail flowing, dashboard understood) Act as the “quarterback” across internal tools + external vendors Outbound Sales (10%) Work with Head of Growth to Identify high-fit ICPs (multi-entity startups, high-mail-volume businesses, compliance-heavy companies) Execute outbound phone calls and manage prospect lead lists Book meetings for the CEO to partner with enterprise prospects  Cross-Functional Feedback Loop (5%) Surface customer insights to product/engineering/growth: Identify system friction Feature requests (e.g., entity management, compliance workflows) Confusion points in UX or positioning Work with product / engineering / growth to refine messaging Special Projects (10%) Help stand up repeatable processes (playbooks, templates, automation) Assist with pricing/packaging feedback Take on ad hoc projects from the founder KPIs ARR: maintain and improve the relationship between inbound demand and revenue growth. Customer onboarding: own the full onboarding cycle from signed deal to activated customer within 45 days. Customer Satisfaction: Handle negative customer feedback gracefully; act as the voice of the customer internally Qualifications 1–4 years experience in sales