What the role involves
About Us
Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production.
Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator.
The Role
As part of Encord's continued rapid growth, we are looking for an experienced Customer Success Manager to work with our largest and most complex customers to help them successfully embed Encord into the innovative and world-leading AI applications that they are building.
Working closely with the Sales, Growth and Engineering teams, and reporting directly to the co-founders, the ideal candidate is someone with a track record of making customers successful with complex technology while consistently over achieving on Gross and Net Revenue Retention targets.
About you
You have 2-5 years of customer facing experience, especially with Enterprise customers
You are an exceptional communicator across different channels; you are comfortable leading a meeting with the CTO of a Fortune 500 company, the founder of a fast-growing startup, or the lead ML engineer of a research institution
You are structured and organized, and instinctively know how to prioritize your time
You have a track record of successful internal collaboration, with both technical and commercial teams
You are highly consultative, skilled with discovery questioning and uncovering new use cases
You have a track record of strengthening existing customer relationships and proactively developing new ones; you make sure you're always multi-threaded at different levels
You're ambitious and you want to rise faster than would be possible in any 'normal' career and you're happy to roll up your sleeves and do whatever is required
You're intelligent and can dip into the technical intricacies while staying focused on achieving the outcome
What We Offer
Competitive salary, commission, and meaningful equity in a high-growth start-up
Clear, accelerated growth opportunities as the company scales rapidly
Strong in-person culture: 3–5 days/week in our newly launched North Beach loft office
Flexible PTO to fully recharge
18 paid vacation days in the U.S. plus federal holidays
Annual learning & development budget
Comprehensive health, dental, and vision coverage
Frequent travel opportunities across the U.S., London, and Europe
Bi-annual company offsites, twice-weekly team lunches, and monthly socials
About Encord
Encord is the data layer for physical AI. We're how the world's most ambitious AI teams turn messy, multimodal data into production systems - from humanoid robots to autonomous vehicles to smart infrastructure. 300+ teams including Toyota, Skydio, and Maxar rely on Encord to curate, manage, and align the data their models actually need. $110M raised. San Francisco, New York, and London.
Full Encord profile