Deployment Strategist

About us

Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production.

Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator.

The role

We're hiring a Deployment Strategist to own the successful deployment and adoption of Encord across a portfolio of customers. This is a high-impact, post-sales role that blends technical execution, customer strategy, and commercial ownership.

You'll work closely with AI, ML, and engineering teams to get customers live quickly, ensure strong product adoption, and drive long-term value. You'll also partner cross-functionally with Sales, Product, Engineering, and Leadership to shape how Encord scales its post-sales motion.

What you'll do

Own the end-to-end deployment and success of Encord across a portfolio of customers, from initial onboarding through long-term adoption

Lead customers to value quickly by guiding technical teams, running effective enablement, and establishing strong success plans

Build deep, trusted relationships with customer stakeholders at all levels, from hands-on users to executive sponsors

Maintain a holistic understanding of each customer's goals, usage, and risk profile, proactively addressing issues before they escalate

Partner closely with Sales to support renewals, identify expansion opportunities, and drive long-term account growth

Act as a strategic voice of the customer, sharing insights with Product and Engineering to influence roadmap and execution

Help shape and continuously improve Encord's post-sales motion, playbooks, and operating processes as the company scales

Who we're looking for

Demonstrated success supporting complex, technical products and enterprise-grade customers

Comfortable going deep on product and technical details while communicating clearly with executives

Highly organised and analytical, with strong project management instincts

Naturally consultative: you ask great questions, uncover root problems, and guide customers to outcomes

Commercially minded, with an understanding of how post-sales execution drives retention and growth

Collaborative and influential, with strong cross-functional instincts

Ambitious, driven, and motivated by ownership, impact, and rapid growth

Experience requirements

2–8 years in a customer-facing technical or post-sales role such as Customer Success, Technical Account Management, Solutions Engineering, Implementation, or Management Consulting

Proven ability to manage complex, multi-stakeholder deployments of technical software products, ideally in a B2B SaaS environment

Track record of driving measurable outcomes — time-to-value, product adoption, retention, or expansion — across a portfolio of enterprise accounts

Experience engaging confidently with technical teams (ML engineers, data scientists, software engineers) as well as executive and business stakeholders

Strong project management skills, with the ability to run multiple concurrent deployments, coordinate internal resources, and keep customers on track

Commercially aware, with experience contributing to renewals, identifying expansion signals, and partnering with Sales on account growth

Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight, or similar)

Experience at a high-growth start-up or scale-up strongly preferred

Bonus

Exposure to AI, ML, data infrastructure, or developer tools

Why Encord

Competitive salary, commission, and equity in a high-growth startup

Strong in-person culture — most of the team works from our London office 4+ days/week

25 days annual leave + UK public holidays

Annual learning & development budget

Travel for customer v