Manager / Director, Growth Strategy & Operations (New York Metro)

New York, NY · In office · Full-time

Craniometrix is building the care infrastructure that makes living with dementia easier.

When families get the right non-clinical coaching and support, everything changes: hospitalizations drop by up to 30%, patients stay home longer, and quality of life improves measurably. Medicare recently started paying for that coaching, which created the opening for us to build something that preserves dignity and changes lives at scale.

We launched our care navigation service in July 2025, hit $8M ARR in our first year, and closed a $15M Series A to become the navigation infrastructure for dementia, and that's just the beginning.

This is mission work and we treat it that way. We're building for the families and patients who need it most, and we're building a place where compassion shows up in how we serve customers and how we treat each other. We're growing fast, the clinical and economic foundation is strong, and there's a ton left to build.

If you want real agency, real scope, and the chance to help define how this category gets built, we'd love to connect.

About the Role

We are seeking a Manager / Director of Growth Strategy & Operations to own the operating infrastructure that enables our commercial team to scale. This is the highest-leverage individual on the Growth team, and every seller's and account manager's productivity depends on the systems, data, and frameworks this person builds.

You will be the architect behind the growth org, designing the CRM, the targeting frameworks, the territories, the comp plans, the analytics, and the AI toolkit that turn a small, high-performing team into a repeatable, measurable growth engine.

We're open across the Manager to Director range. If you're an early-career builder ready for your first operations leadership seat, this is a role with real upside. If you're already operating at the Director level, it's a chance to own the system end to end. We'll calibrate level, scope, and compensation to your experience.

This role is ideal for someone who thrives in providing clarity to ambiguity, gets energy from building systems from a blank page, and wants hands-on exposure to scaling a high-growth healthcare startup. Reporting to the VP of Growth, you will partner directly with leadership to define how we go to market, who we go after, and how we measure whether it's working. You'll then build the infrastructure that makes the answers operational.

What You'll Do

Commercial Systems & CRM

Own the build-out, configuration, and ongoing discipline of our CRM as the single source of truth for the entire revenue motion.

Define pipeline stages, required fields, data hygiene standards, and reporting conventions, and help hold the team accountable to them.

Design lead routing logic and handoff workflows between demand generation, sales, and account management so nothing falls through the cracks.

Select, implement, and operationalize the AI and sales-tech toolkit (enrichment, sequencing, analytics, market-data tools), continuously testing what earns its place in the stack.

ICP, Targeting & Territory

Build and maintain the account tiering and prioritization framework that tells the team where to spend its time and why.

Define and refine the Ideal Customer Profile across neurology practices, specialty clinics, and health-system partners, and translate it into a usable, segmented target account universe.

Own territory sizing and mapping, balancing opportunity, density, and rep capacity as the team grows.

GTM Strategy & Planning

Partner with leadership to set the commercial vision: where we grow, how fast, and what the motion looks like at each stage.

Design comp plans and set quotas that reward the right behaviors and scale fairly as the team expands.

Build the capacity and hiring models that connect headcount decisions to revenue targets.

Pressure-test go-to-market strategy with analysis, and translate strategic decisions into operational reality.

Analytics & Reporting