Account Manager

Account Manager

New York, NY · Account Management · In office · Full-time

Craniometrix is building the care infrastructure that makes living with dementia easier.

When families get the right non-clinical coaching and support, everything changes: hospitalizations drop by up to 30%, patients stay home longer, and quality of life improves measurably. Medicare recently started paying for that coaching, which created the opening for us to build something that changes lives and preserves dignity at scale.

We launched our care navigation service in July 2025, hit $8M ARR in our first year, and closed a $15M Series A to become the navigation infrastructure for dementia, and that's just the beginning.

This is mission work and we treat it that way. We're building for the families and patients who need it most, and we're building a place where compassion shows up in how we serve customers and how we treat each other. We're growing fast, the clinical and economic foundation is strong, and there's a ton left to build.

If you want real agency, real scope, and the chance to help define how this category gets built, we'd love to talk.

About the Role

We're looking for an Account Manager to own what happens after a practice signs with Craniometrix. Our Partnerships Managers land the partnership. You make it succeed: drive patient enrollment, build relationships the practice comes to rely on, and grow each account over time.

A signature is where the real work starts. A partnership only counts once a practice's patients are enrolled, and that is your charge: turn each new practice into families getting support and into the revenue that lets us reach more of them. You own the enrollment ramp and the relationship that sustains it, and you'll carry a portfolio of neurology practices, working mostly virtually, with periodic travel to meet your most important accounts in person.

As our foundational account management hire, you'll help build the playbook the rest of the team will run, so this is a ground-level seat with real ownership.

You'll report to the VP of Growth and work hand in hand with the Partnerships Managers who sign your accounts and the operations, data, and enrollment teams who deliver the care. This is a pivotal role at a company with real traction and a real mission.

What You'll Do

Own Enrollment and Activation

Drive the ramp of patient enrollment from each practice you manage, turning a signed partnership into active, engaged patients and families.

Lead implementation and onboarding as the primary point of contact, coordinating closely with operations, data, and enrollment teams so a new practice ramps fast.

Partner with the practice to identify and refer eligible dementia patients, and remove the workflow friction that slows enrollment.

Build the Relationship

Become the trusted point of contact for each practice, from neurologists to office managers to administrators, with a regular cadence of check-ins, reporting, and reviews.

Stratify your accounts by value, need, and complexity, and tailor your engagement so the right practices get the right attention.

Act as the voice of the customer internally, feeding what you hear into product prioritization and the broader playbook.

Grow the Account

Expand each account over time: increase referral and enrollment volume, surface highly engaged practices for new product and feature pilots, and drive adoption as new lines launch.

Own renewals, and treat a flat account as a missed opportunity rather than a steady state.

Run It Cleanly

Manage customer questions, concerns, and issues end to end, working with internal teams to resolve them quickly.

Document interactions and share insights so the whole team gets smarter about what makes a practice succeed.

Ensure compliance with Medicare and GUIDE requirements and all federal and state regulations for our programs.

You'll Love This Role If

You measure yourself by the customer's outcome. Watching a practice go from signed to fully enrolled,