Avallon AI

Please apply at: https://jobs.ashbyhq.com/avallon/2d402538-2d78-476e-9695-7829b3db0d2c We're looking for Forward Deployed Solutions Engineers who combine technical depth with customer obsession. You'll work directly with customers to implement our AI agents, building custom solutions and ensuring our customers extract maximum value from our platform. This role sits at the intersection of engineering and customer success. You'll write code, design integrations, and tune AI systems—all while maintaining direct relationships with the people using what you build. Expect to spend 30-50% of your time on hands-on technical work, with the remainder on customer communication, project management, and implementation strategy What you'll work on Customer implementation: Own the technical relationship from first demo to production deployment. Understand each customer's workflows and configure our AI agents to fit their operational needs. Solution engineering: Build custom integrations, APIs, and workflows that connect our voice AI and document agents to customer systems (claims management platforms, CRMs). AI tuning and optimization: Prompt engineering, voice customization, and agent behavior refinement based on real customer usage patterns and feedback. Discovery and Product feedback: You'll see what works and what doesn't firsthand. Channel that insight back to our product and engineering teams to shape our roadmap. Technical consulting: Guide customers through complex decisions about AI agent design, workflow automation, and system integration. What you'll need to bring Customer focus with technical backbone: You can hold a technical conversation with a CTO and explain AI capabilities to a claims manager. You care deeply about customer outcomes, not just technical elegance. Builder mentality: 1-3 years building or implementing technical solutions. You have foundational coding skills in Python or TypeScript—enough to build integrations, debug issues, and understand system architecture Communication skills: You can explain complex technical concepts clearly to non-technical stakeholders. You write well, present confidently, and know when to simplify and when to get technical. Extreme agency: You thrive in ambiguity. When blockers appear, you find solutions. You don't wait for perfect requirements—you gather context, make intelligent decisions, and move fast. API and integration fluency: Experience working with REST APIs, webhooks, and third-party integrations. You've connected systems together and understand data flow across platforms. Project management: You can manage multiple customer implementations simultaneously, prioritize ruthlessly, and deliver under tight deadlines without sacrificing quality. Bonus Points AI/ML/ Data Science experience: Hands-on work with LLMs, prompt engineering, RAG systems, or agent frameworks. You understand what AI can and cannot do reliably. Top consulting background with technical undergraduate degree Full-stack capabilities: Comfortable working across the stack—React, Node.js, PostgreSQL, cloud infrastructure. Low Code Experience with tools (Zapier, Make , Retool) Voice AI systems: Knowledge of telephony platforms (Twilio, Vapi, LiveKit) and real-time communication systems. Domain expertise: Background in insurance, claims operations, or other complex operational workflows in traditional industries. If this excites you, we'd love to hear from you. Please apply at: https://jobs.ashbyhq.com/avallon/2d402538-2d78-476e-9695-7829b3db0d2c

Please apply at https://jobs.ashbyhq.com/avallon/8e97bb07-6120-4bc0-8376-f9e0d6998ef8 About Us Insurance runs on manual work nobody wants to do. Here at Avallon, we're building agentic systems to transform the repetitive, monotonous tasks the insurance agency is faced with daily. We grew revenue 20x in 10 months since Y Combinator, raised from top investors and are scaling fast. Our backgrounds span top institutions like MIT, Harvard, and Cornell, and our work includes published research in NLP. The Role We're hiring our Founding Software Engineers to own the foundation on which every agent and product at Avallon is built. We have autonomous voice and worker agents in production replacing thousands of manual tasks everyday, adapting to brand new scenarios, and serving the world's largest insurance carriers. What You'll Own The agent execution platform, the core harness powering every agent at Avallon: turn handling, tool orchestration, session lifecycle. You own provider routing, multi-provider failover, cost optimization, latency-aware model selection. You build the eval platform that catches regressions before customers do: per-run evals, canary deployments, automated regression detection. And you own the developer platform that unlocks team velocity with coding agent workflows, internal tooling and CI/CD. How we build A forward-deployed engineer sits with a customer on Monday, surfaces a pain, and hands it off to you. By Friday, you’ve specced the solution, assigned a coding agent to build it, reviewed the output, and shipped it. That’s not aspirational, that’s the current cycle. We design systems, write technical specs, and orchestrate AI agents to execute. You Comfortable in a founding role as you shape the platform and the product direction. High agency, full ownership. You’re the driver, not a contributor. TypeScript, SQL, 4+ years building production software. Built reliability infrastructure with retries, circuit breakers, graceful degradation and observability. Regulated or security-sensitive environment experience. Every action needs a trail. Based in NYC or willing to re-locate. A few things we believe in Eating well: We provide lunch and dinner every workday from local restaurants. Staying healthy: 100% of medical, dental, and vision insurance covered, along with a generous monthly gym stipend. Getting out of the office together to recharge: quarterly offsites somewhere you actually want to go. And our favorite: unlimited token budget. No caps, no rationing, no "can you try a smaller model." Build with whatever makes you fastest. Please apply at https://jobs.ashbyhq.com/avallon/8e97bb07-6120-4bc0-8376-f9e0d6998ef8