Promise

Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup. About the Role Promise is looking for an Engineering Lead to guide the technical vision and team behind our Payment Plans platform —the engine of our business and a lifeline for families nationwide. Payment Plans empower residents with flexible, interest-free installment options, helping them avoid penalties while enabling utilities and governments to recover revenue more effectively. It’s a product that creates a true win-win —and you’ll be at the helm. You’ll lead a high-performing engineering team, scaling the platform to meet the growing demand from cities, states, and utilities across the country. This is a role for someone who thrives at the intersection of technology, leadership, and mission impact —setting direction, building systems that last, and ensuring our work reflects Promise’s dignity-first values. What You’ll Do Lead by doing: Roll your sleeves up and build alongside the team, know the ins and outs of the product. Own the roadmap: Partner with Product and Design to prioritize the right features—balancing usability, scalability, and measurable real-world impact. Build for scale & trust: Ensure the platform is secure, composable, and capable of supporting governments and utilities nationwide. Elevate the resident experience: Deliver features that make it easier for families to stay on track—like flexible installments, smart reminders, and personalized plans. Stay hands-on: Dive into technical details when needed, from debugging production issues to optimizing system performance. Automate what matters: Leverage AI and automation to eliminate inefficiencies, reduce operational overhead, and free teams to focus on what counts. Collaborate cross-functionally: Partner with Customer Success and Operations to ensure seamless deployments and reliable performance in the field. Raise the bar: Define and enforce standards for engineering quality, system reliability, and collaborative excellence. What Will Help You Succeed Technical leadership: 6+ years building and scaling production software, including at least 2 years leading teams or projects. Roadmap ownership: A track record of setting technical direction, aligning stakeholders, and delivering against ambitious goals. Systems expertise: Strong background in backend systems, system design, and secure architecture. Integration mindset: Experience working with legacy or third-party systems (government, fintech, or regulated industries a plus). Problem-solving skills: Ability to turn complex challenges into simple, scalable solutions. Adaptability: Comfort operating in a fast-paced, feedback-driven environment where priorities can shift quickly. Mission-driven energy: Belief in Promise’s vision that better systems create more equitable outcomes. Bonus points: Experience in payments, civic tech, or public infrastructure. Who Thrives at Promise You’ll love it here if: Y

Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup. About the Role At Promise we rely on data for every decision we make – from product and engineering to operations, finance, and everything in between. As our newest Data Engineer, you’ll build and scale the systems that power data-driven decisions across the company. You’ll work directly with a variety of stakeholders in the business – such as product, engineering, customer success, and finance – to design reliable and understandable data architectures, ship resilient pipelines, and create the foundational data products that drive our strategy and product. On Any Given Day, You Will: Own data architecture end-to-end. Every new project we build is slightly different – how do we capture, model, and serve critical business data so it’s both flexible and straightforward. Automate operational workflows. Partner with business systems and platform teams to eliminate manual data handoffs and ensure every teammate has access to the data they need, where they need it. Enforce data quality at scale. Build tests, monitoring, and reconciliation systems that make datasets observable and anomalies actionable. Design and maintain scalable data models, decision tools, and analytics infrastructure to empower self-serve analytics and derive insight. Enable insights and experimentation. Support analytics, ML, and product engineering teams by exposing high-quality, comprehensible data through semantic layers, APIs, and real-time query systems. What Will Help You Succeed The data team at Promise is a team of builders. We identify problems both internal and external, then implement end-to-end data solutions. Have 5+ years of experience as a data or software engineer building data warehouses, pipelines, and distributed data systems. Can draw on a variety of modeling techniques to drive sustainable data solutions. Have deep hands-on expertise with a modern data stack, from ingestion to transformation (dbt, etc.), orchestration (Airflow, etc.), observability, and BI (Looker, Metabase, tc.). Have operated cloud data warehouses such as Snowflake, BigQuery, or Redshift, including schema design, security and permissioning, and data governance. Are comfortable writing production-grade code in Python or SQL languages, and integrating with CI/CD and infrastructure-as-code workflows. Enjoy partnering across disciplines—engineering, product, analytics—to translate messy business requirements into elegant data systems. Thrive as a self-starter in a fast-moving environment, owning both the technical design and the operational outcomes of your work. Who Thrives at Promise You’ll love it here if: You are energized by big, complex challenges and the opportunity to solve them. You want your work to have a real , measurable impact on people’s lives. You take ownership and run toward problems, not away from them. You value clear, ca

Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup. About the Role As a Deployment Strategist at Promise , you’ll be on the front lines of impact—owning outcomes, not tasks. You’ll work hand-in-hand with government and utility partners to deeply understand their operations, pain points, and goals—then translate those insights into real, scalable solutions that drive measurable results. This is not a passive customer success role. You’ll build , problem-solve , and strategize to ensure every deployment delivers lasting value—to our customers, their constituents, and Promise’s bottom line. You’ll push projects from launch to long-term growth, always focused on outcomes that matter: adoption, efficiency, revenue impact, and customer success. If you love digging into complexity, building systems that work in the real world, and turning customer needs into scalable impact—this is your arena. What You’ll Do Build real solutions: Partner with Forward Deployed Engineers to design and deliver systems that integrate seamlessly into customer workflows and drive measurable impact. Own outcomes: Take full accountability for the success of each customer—from implementation to renewal, expansion, and long-term value creation. Understand problems deeply: Get into the weeds of customer operations, data, and challenges until you can articulate their business better than they can. Drive value and growth: Translate understanding into action plans that boost adoption, revenue, and efficiency—ensuring Promise becomes an indispensable partner. Turn insight into innovation: Surface what’s working (and what’s not) from the field to influence product direction and future investments. Operate with intensity: Anticipate problems before they arise, tackle ambiguity head-on, and maintain relentless focus on execution and results. Communicate with conviction: Build trusted relationships across all levels—from line staff to senior executives—by delivering highly effective, innovative solutions. What Will Help You Succeed Experience: 5+ years in roles driving real outcomes—consulting, strategy, implementation, or customer success—ideally in SaaS, fintech, or govtech. Builder’s mindset: You thrive in ambiguity, move fast, and care about building systems that actually work in the real world. Customer obsession: You go beyond surface needs to understand the “why” behind every request and solve for long-term success. Analytical horsepower: You’re fluent in data, financial models, and metrics that define success—and you use them to guide decision-making. Eye for growth: You recognize opportunities for upsell, renewal, and expansion while strengthening customer trust and alignment. Cross-functional collaboration: You know how to turn insights from the field into product innovation by working shoulder-to-shoulder with engineers, PMs, and designers. Flexibility & grit: You’re energized by

Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup. About the Role We’re looking for a Forward Deployed Software Engineer who’s driven by impact, excited by challenge, and motivated by Promise’s mission: helping low-income families catch up on past-due bills and access the relief they deserve. This is not your typical engineering role. You’ll be on the front lines—working hand-in-hand with utilities and government partners, solving complex integration challenges, and making sure our technology actually delivers where it matters most: in people’s lives. You’ll bring strong technical fundamentals together with empathy, patience, and the kind of customer savvy that turns a deployment into a long-term partnership. Impact in Action In Washington State, Promise distributed $100M of energy aid in just three months, reaching nearly 700,000 households. In Virginia and Florida, we helped ensure millions of dollars in water assistance funds reached families who might have otherwise gone without. Our AI-powered eligibility verification now cuts approval times for programs like SNAP and LIHEAP from weeks to hours. As a Forward Deployed Software Engineer, you’ll be on the front lines making this kind of impact possible. What You’ll Do Be the bridge: Work directly with utilities and government agencies to integrate Promise’s payment and relief products into their existing systems. Problem-solve in the wild: Dive into customer environments, untangling complexity and crafting creative technical solutions that actually work in the real world. Level up the product: Improve Promise’s products -- you will have the first hand context of what works and doesn't, if you see something to build, build it! Travel occasionally: Join customers on-site to make sure things run smoothly and strengthen our relationships in person. What Will Help You Succeed Engineering chops: 4+ years of experience building and deploying production software, with fluency in environments that require adaptability and fast learning. Customer instincts: Experience in a customer-facing technical role where you balanced empathy with technical rigor. Tools of the trade: We use JavaScript / TypeScript, ETL tools, SQL, React – you don’t need to be an expert on any of these! You do need to come with a willingness to learn. Curiosity & grit: You don’t wait for someone to tell you the answer—you explore, experiment, and document so others can follow. Collaboration : This is a cross-functional role where you will be working across engineering, design, product, delivery, and sales. FDEs work across team boundaries to get things done. Who Thrives at Promise You’ll love it here if: You are energized by big, complex challenges and the opportunity to solve them. You want your work to have a real , measurable impact on people’s lives. You take ownership and run toward problems, not away from them. You value clear, candid, and constructive co

Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup. Role Overview As a Product Designer at Promise, you’ll take the lead on turning ambiguous, horizontal problems into beautiful, intuitive product experiences that scale across products and customers. You will be a strategic partner to Engineering, Product, and Deployment Strategists, shaping strategy and driving clarity from discovery through shipping. You’ll set a high bar for UI/UX and interaction design, steward our design system, and help transform real-world operational complexity into experiences that residents and agency teams love to use. This is a role for a maker–leader: you’ll design, prototype, validate with users, and raise the bar for the whole organization while owning outcomes—not just tasks. What You'll Do Shape design strategy for key product investments. Bring structure to amorphous, cross-cutting problem areas; define product primitives and patterns others can build on. Design end-to-end experiences. Create flows, interactions, and high-fidelity UIs that simplify complex, real‑world workflows for residents, caseworkers, and operational teams. Prototype to learn. Use rapid prototyping to explore approaches, validate with customers and GTM partners, and derisk big bets before we build. Evolve our design systems. Maintain and extend accessible, scalable components; ensure quality and coherence across surfaces. Partner across the business. Work shoulder‑to‑shoulder with PM/Forward Deployed Engineering to ship; collaborate with Sales to gather field insights, shape narratives, and enable adoption. Raise the bar. Lead critiques, mentor designers, and strengthen our product decision-making through clear storytelling and evidence. Close the loop. Instrument and learn from usage, support tickets, and qualitative research to iterate quickly post‑launch. Responsibilities (how you’ll be measured) You consistently bring clarity to ambiguity and drive cross‑team alignment on the right problems to solve. Your work ships with high interaction and visual craft , measurably improving adoption, completion rates, and time‑to‑value. Our design system and patterns are stronger, faster to build with, and more accessible (AA+). Partners across Promise cite you as a strategic peer who improves products, experiences, and outcomes. You multiply the team —mentoring others, evolving rituals, and upleveling quality across the product surface area. What You'll Bring 8+ years designing complex, multi‑surface digital products (or equivalent impact), including substantial ownership at a senior IC level. A portfolio that demonstrates exceptional UI and interaction design , UX problem‑solving, and simplification of gnarly, horizontal problems. Systems thinking and experience building/evolving design systems at scale. Prototyping and research fluency —from framing hypotheses to running lightweight tests and sy

Company Overview Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners. We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup. Role Overview As the Product Engineering Lead, you will spearhead the engineering efforts for our Relief initiatives, ensuring both that the company is executing on critical business goals and that the team is building a long-term sustainable platform. Reporting to the CTO, you will establish, execute, and oversee the product strategy for these critical areas, ensuring alignment with the broader company vision. Leading a team of engineers, you will foster innovation, operational excellence, and cross-functional collaboration to deliver impactful solutions. This role demands strategic thinking, technical expertise, and a deep commitment to shaping products that drive transformative outcomes. What You’ll Do Develop and execute product and engineering strategies for the government product Relief and Income Verification, ensuring alignment with the organization’s overall mission and goals. Success in this effort will be measured both by delivering key business objectives and the repeatability / sustainability of the technology. Lead and mentor a high-performing engineering team, fostering a culture of innovation, accountability, and continuous improvement. Collaborate with cross-functional leaders to translate business objectives into scalable technical solutions. Establish and implement best practices in engineering processes, ensuring efficient, high-quality delivery of products. Stay ahead of emerging technologies and trends, driving adoption to enhance product performance and customer outcomes. What Will Enable You Minimum of 5 years of experience managing engineering teams, including strategic leadership and hands-on engineering management roles. Proven track record of executing technical strategies within startup environments and established technology organizations. Strong capability to align technical initiatives with organizational objectives, demonstrating a holistic understanding of business and engineering dynamics. Experience in government technology is a plus but not mandatory. Exceptional leadership, communication, and organizational skills, with an ability to inspire and mobilize diverse teams toward ambitious goals. Benefits and Work Environment At Promise, we invest in our team’s well-being, growth, and sense of ownership. Equity for All: All full-time employees receive stock options to share in our company’s success. 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents. Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team. Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise. Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, t

Company Overview Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners. We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup. Role Overview As a Senior Backend Software Engineer at Promise, you will be the driving force behind building and scaling the backend systems that power our innovative payment and financial services. Working closely with a dynamic team of front-end developers, product managers, and infrastructure engineers, you will ensure our systems are efficient, reliable, and scalable. Your work will directly enable our mission to deliver flexible, affordable solutions that empower individuals to overcome financial challenges and achieve financial stability. What You'll Do Architect and implement microservices that are robust, scalable, and efficient to support our payment and financial products. Spend at least 60% of your time hands-on coding, ensuring high-quality and maintainable code. Monitor, troubleshoot, and enhance the performance of our distributed systems to ensure high availability and reliability. Provide technical guidance and mentorship to junior engineers, fostering a culture of continuous learning and improvement. Collaborate with the infrastructure team to deploy and manage backend services on cloud platforms like AWS and GCP. What Will Enable You BS/MS degree in Computer Science or equivalent field. A minimum of 7 years of experience developing production software, with a focus on backend systems. Passion for building, operating, and debugging distributed systems at scale. Boundless curiosity, autonomy, and a strong sense of accountability. Experience in the payments or fintech industry is a plus. Proficiency in microservices architecture and hands-on experience with relevant technologies. Experience with Node.js is a plus. Familiarity with cloud platforms (AWS, GCP) and a passion for building and debugging large-scale distributed systems. Benefits and Work Environment At Promise, we invest in our team’s well-being, growth, and sense of ownership. Equity for All: All full-time employees receive stock options to share in our company’s success. 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents. Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team. Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise. Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religi

Company Overview Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners. We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup. Role Overview As a Senior Full-Stack Software Engineer at Promise, you'll be responsible for creating interfaces and frameworks that allow individuals facing financial difficulty to directly interact with essential public services. You’ll use modern web tools like React, TypeScript, and GraphQL to streamline the flow of data from backend services to web pages, guide users through various flows, and ultimately build a powerful yet easy-to-use product.  Being in the early stages of our product development provides you with a unique opportunity to leave a significant imprint on our software architecture and user experience. Join us in our fast-paced, growth-driven environment where your code will make a direct impact on people's lives and improve government efficiency. What You’ll Do Design and deliver efficient and reusable front-end systems, orchestration layers, and components that will directly impact thousands of monthly users. Collaborate with designers and project managers to develop a compelling end-user experience on our web applications. Experiment with new design patterns, tooling, and frameworks and advocate for ways they can improve our applications. Identify and resolve issues in the product to maintain a high quality bar for our work. Collaborate with backend engineers to define services and APIs that the front-end consumes (and contribute backend code yourself when needed to unblock projects). What Will Enable You A minimum of 7 years of experience in full-stack software development building impactful user interfaces, preferably working in startups or other highly dynamic environments. A heartfelt commitment to creating software that centers around equity and accessibility. Proficiency with modern front-end programming languages and web technologies. While we use React/TypeScript, we are looking for people who can write good front-end code regardless of framework. Proven track record of working independently and making decisions without direct oversight. An inclusive approach to teamwork, valuing diverse perspectives, and being eager to both share your insights and gain wisdom from those around you. Benefits and Work Environment At Promise, we invest in our team’s well-being, growth, and sense of ownership. Equity for All: All full-time employees receive stock options to share in our company’s success. 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents. Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team. Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise. Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additi

Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup. <iframe src="https://embedded-media.ashbyhq.com/embed/a5356214-6af5-47de-aab1-640d2ff7eeae/d41cadd7-ee53-4ba7-8d8d-32998e8740b1" style="top:0;left:0;width:100%;height:100%;position:absolute;border:0" allowfullscreen scrolling="no" allow="encrypted-media *; picture-in-picture *;" sandbox="allow-scripts allow-same-origin allow-presentation"></iframe> About the Role At Promise, we’re building technology that helps families stay afloat—offering flexible, affordable payment solutions that turn financial stress into stability. As a Software Engineer , you’ll design and scale the systems that make this mission possible. You’ll spend most of your time hands-on with code, crafting robust microservices and distributed systems, while also mentoring teammates and shaping our engineering culture. This is a role for someone who loves to solve complex problems at scale , thrives in collaborative environments, and wants their work to have real-world impact. What You’ll Do Build with impact: Architect and implement scalable backend services that power our payments and financial products. Code forward: Write and ship clean, maintainable, production-ready code. Keep systems strong: Monitor, debug, and optimize distributed systems to ensure reliability and high availability. Level up the team: Mentor engineers and contribute to a culture of learning, ownership, and engineering excellence. Collaborate deeply: Work with infrastructure, product, and frontend teams to deliver reliable end-to-end solutions. What Will Help You Succeed Experience: 3+ years developing production software with a focus on backend systems. Systems expertise: Passion for building and debugging large-scale distributed systems. Cloud fluency: Familiarity with AWS, GCP, or similar cloud platforms. Mindset: Curious, autonomous, and accountable—with a drive to own problems end-to-end. Bonus: Experience in payments or fintech environments. Who Thrives at Promise You’ll love it here if: You are energized by big, complex challenges and the opportunity to solve them. You want your work to have a real , measurable impact on people’s lives. You take ownership and run toward problems, not away from them. You value clear, candid, and constructive communication. Promise is not for you if: You prefer hierarchy and rigid structures. We operate with freedom and responsibility. You are uncomfortable with change. We move fast, adapt often, and expect agility. You want a typical corporate culture. We are mission-driven, ambitious, and direct. You believe efficiency means “doing less.” We believe efficiency means doing better. How We Support Our People 100% paid health coverage Generous PTO and sick leave Lunch, snacks, and coffee provided Company retreats Opportunities to travel and see the impact of your work Hybrid work: we deeply value i

Company Overview Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners. We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup. Role Overview As a Software Engineer at Promise, you will be at the forefront of transforming our vision into reality. You'll play a pivotal role in designing and building our core product offerings from the ground up, shaping the technical foundation of our mission to revolutionize how governments engage with their constituents trying to pay off debt. Being in the early stages of our product development provides you with a unique opportunity to leave a significant imprint on our software architecture and user experience. Join us in our fast-paced, growth-driven environment where your hard work will make a direct impact on people's lives and improve government efficiency. What You’ll Do Make strategic technical decisions that align with our overarching goal: to enhance the way government serves its constituents. Design, develop, and maintain features for our consumer app, as well as components of our communications and integration platform. Collaborate with teams across the stack, ensuring that our software solutions address genuine user needs and real-world challenges. Be ready to jump in and help teammates, tackling any task that moves the project forward, no matter how big or small. Lead the coding, testing, and deployment of key functionality, continually seeking feedback to refine and improve. Stay committed to the deployment process, ensuring smooth rollouts, even if it means round-the-clock monitoring. Be prepared to pivot and iterate rapidly based on feedback, maintaining a high standard of quality and performance. What Will Enable You A minimum of 7 years of experience in software development, preferably building large scale, enterprise applications and working in startups or highly dynamic environments. A commitment to creating software that centers around government efficiency and accessibility. An inclusive approach to teamwork, valuing diverse perspectives, and being eager to both share your insights and gain wisdom from those around you. Technical Tools & Expertise: Benefits and Work Environment At Promise, we invest in our team’s well-being, growth, and sense of ownership. Equity for All: All full-time employees receive stock options to share in our company’s success. 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents. Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team. Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise. Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction

Company Overview Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track—while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Square , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors – such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments – Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator’s #1 GovTech startup. About the Role At Promise, we’re transforming how people in financial difficulty connect with public services—using technology to make systems simpler, faster, and more human. As a Software Engineer - AI, you’ll design and deliver end-to-end generative AI and large language model (LLM) applications that directly power this mission. You’ll build AI pipelines and infrastructure for prompt engineering, fine-tuning, document parsing, and RAG systems, and help bring new AI capabilities from early concept into real-world deployment. You’ll be developing AI products that will be deployed across a variety of complex customer use cases. This role requires comfort operating in ambiguity and strong technical judgment about what to build now versus what to scale over time. Your work will drive innovation, automation, and efficiency across our platform—helping government services reach people more effectively and with greater dignity. This is a chance to be on the frontier of applied AI: shaping systems that not only push technical boundaries but also make a real-world impact at scale. What You’ll Do Build with purpose: Design and develop AI-powered applications and services, focusing on generative AI and LLMs. Create pipelines: Implement services for generative AI integrations, document parsing, model fine tuning, and RAG systems, ensuring they are reliable and production-ready. Drive automation: Partner across teams to identify opportunities where AI reduces friction, increases efficiency, and solves real-world challenges. Stay ahead: Track and apply advancements in the AI landscape, guiding strategy and adoption. Shape strategy: Contribute to the vision, goals, and roadmap for AI/ML development at Promise as an individual contributor with meaningful ownership over technical decisions. Bonus Points While not required, we’re especially excited about candidates who: Have taken a product or major feature from 0→1. Have experience building in early-stage or high-growth environments. Have founded or co-founded something — even if it didn’t succeed. Have scaled AI-powered systems beyond initial prototypes. Bring strong product instincts alongside technical depth. Who Thrives at Promise You’ll love it here if: You are energized by big, complex challenges and the opportunity to solve them. You want your work to have a real, measurable impact on people’s lives. You take ownership and run toward problems, not away from them. You’re energized by building in environments where not everything is fully defined yet. You value clear, candid, and constructive communication. Promise is not for you if: You prefer hierarchy and rigid structures. We operate with freedom and responsibility. You are uncomfortable with change. We move fast, adapt often, and expect agility. You want a typical corporate culture. We are mission-driven, ambitious, and direct. Y