Community Phone Company

The company Communications for the aging in America is broken. Seniors are isolated. Their families are anxious in ways that go far beyond "I hope mom's alright." James Graham started this company after seeing his own grandmother get taken advantage of by the large telecom hegemony. They are checking her bank account daily because they cannot tell if she is being scammed. They are calling three times a day because she did not pick up and they do not know if she is okay. They are lying awake wondering if she is connected to anyone, or just sitting alone. And at the most basic level, a lot of their phone service is completely unreliable or breaks entirely for the family once she reaches a certain age. There are 55 million Americans over 65 living at home. Most of them, and most of their families, are navigating this alone. Community Phone is fixing that. We built a phone so simple it works out of the box, no setup required. We wrapped it with AI-powered check-in calls that surface how she is really doing. And we built a family app that replaces daily dread with genuine safety and peace of mind. It is working. We are well into 8-figure subscription ARR, pacing to 9-figure, with 25,000+ families trusting us with something that matters deeply to them. Customers stay. They refer their friends. They tell us we took away an anxiety they had carried for years. We are a lean, product-driven team. The people who thrive here take full ownership, are mission-driven, move quickly, and care deeply about the customer. One of our product engineers won an Oscar for best foreign film, one team member is a Thiel Fellow, one is a Harvard Philosophy PhD dropout, others are the first growth hires at now Unicorn companies, other of our product engineers are former leaders of 60+ person engineering organizations, and many are former founders. The opportunity We have 25,000+ families paying us every month for something they deeply value. Churn is low. NPS is high. The upsell products are built and ready. What does not exist yet is the motion to move customers into them: the trigger identification, the experiment infrastructure, the lifecycle sequences, the in-product moments that surface the right product at the right time to a customer who already trusts us. That is what this role builds. From scratch. Owned entirely by you. With a clear revenue target, a strong data foundation, and a direct line to product leadership and the CEO. In year one, the PLG expansion opportunity alone is in the low millions of ARR. That is not a stretch goal requiring new customers or new channels. It is sitting in the base we already have, waiting for the right motion. And that is just year one. The bigger picture: we are building the definitive platform for aging in place. Phone service is the wedge. Check-in calls, the family app, and products we have not built yet are the expansion. The PM who builds the upsell motion now is building the system that monetizes everything that comes after it. What you will own Expansion revenue from our consumer subscriber base, measured in ARR The full upsell motion: trigger identification, experiment design, in-product nudges, lifecycle sequences, pricing page, and onboarding flows A prioritized roadmap of PLG experiments, run with shared engineering resources and a strong bias toward non-eng levers where possible The reporting and learning loop that makes each experiment smarter than the last What we are looking for You have run PLG or lifecycle-driven upsell experiments in a consumer subscription business before. You know what a good experiment looks like, you can build a basic framework to run them, and you can read results clearly without needing a data team to hand-hold you. You are comfortable without a dedicated engineering team. You find leverage in copy, sequencing, onboarding design, and pricing structure before you write a single ticket. When you do need eng, you prioritize hard and make the case clearly. You have owned

What we're building We carry more than ten million phone conversations per year across America. Communications for the aging in America is broken. Seniors are isolated. Their families are anxious in ways that go far beyond "I hope mom's alright." They're checking her bank account daily because they can't tell if she's being scammed. They're calling three times a day because she didn't pick up and they don't know if she's okay. They're lying awake wondering if she's connected to anyone, or just sitting alone. Plus, at the most basic level, a lot of their phone service is completely unreliable or completely breaks for the family once they reach a certain age. There are 55 million Americans over 65 living at home. Most of them, and most of their families, are navigating this alone. Community Phone is fixing that. We built a phone so simple it works out of the box, no setup required. We wrapped it with AI-powered check-in calls that surface how she's really doing. And we built a family app that replaces daily dread with genuine safety and peace of mind, knowing she is connected within her community. It's working. We're well into 8 figure subscription ARR pacing to 9 figure, with 25,000+ families trusting us with something that matters deeply to them, and an NPS of 50 across all active customers today. Customers stay. They refer their friends. They tell us we took away an anxiety they had carried for years and their role in the relationship with their Mom is now able to be more emotionally supportive. We are a lean, product-driven team. The people who thrive here take full ownership, are mission-driven, move quickly, and care deeply about the customer. One of our product engineers won an Oscar for best foreign film, one team member is a Thiel Fellow, one is a Harvard Philosophy PhD dropout, others are the first growth hires at now Unicorn companies, other of our product engineers are former leaders of 60+ person engineering organizations, and many are former founders. We are now looking for the person who defines how this story reaches the world. Why this role is rare Most PMM roles are maintenance jobs. Inherit a framework, optimize a funnel someone else built, work three layers from the CEO. This one is different. You'll be the first dedicated product marketer at a company that is scaling genuine product-market fit across multiple channels. You report directly to the CEO. You will bring the customer perspective to every facet of the product. You will work on small, Navy-seal like a team of marketers and engineers. The decisions you make in year one will shape how tens of millions of American families think about aging, safety, and connection. That's not an exaggeration. It's the actual scope of what's in front of you. What you'll own: Impact Positioning and messaging — define why Community Phone is the obvious choice for families with aging parents. Own the messaging framework and keep it sharp as the product evolves. Upsell and expansion — our biggest near-term growth lever is converting customers from our base plan to our family plan. You'll own the pitch, the rep playbook, the self-serve upgrade flow we're building, and the positioning of this value on our website.  Launch and GTM — run go-to-market for every new feature: AI check-in calls, family app updates, new plan tiers. Define launch tiers, write briefs, own the comms calendar. Sales and CS enablement — equip reps with positioning that converts. Own the sales playbook, objection handling, and training, reviewed biweekly with Sales and CS. Voice of the customer — talk to families who upgraded and families who didn't. Run win/loss interviews monthly. Execute insights directly into the product, scripts, lifecycle, and website. Your first 90 days By day 14, you've talked to more than a dozen customers, become intimately familiar with every facet of the product, and launched a new message and positioning test on the website that is creating positive impact on family plan