Cityfurnish

We are looking for a hands-on Customer Support Team Leader to play a vital role in driving customer satisfaction, managing daily support operations, and aligning team performance with organizational goals. This is a full-time, work-from-office role where the Team Leader is expected to actively participate in operations, lead from the front, and take complete ownership of customer escalations.The role requires a strong balance of people leadership and direct execution, with the ability to adapt across different processes and quickly learn new business segments. The Team Leader will be responsible for ensuring service excellence while continuously improving team performance and customer experience. Key Responsibilities Supervise and manage a team of customer support agents by providing continuous guidance, coaching, and operational support to ensure consistent performance and service quality. Set clear performance expectations and goals for the team and closely monitor key metrics such as response time, resolution rate, productivity, adherence, and customer satisfaction scores. Actively contribute as an individual contributor by handling complex and high-priority customer cases and taking end-to-end ownership of customer escalations from investigation to final resolution. Ensure timely and effective resolution of escalated issues with a strong focus on customer satisfaction and long-term issue prevention through proper Root Cause Analysis. Drive operational efficiency by managing daily workflows, resource allocation, queue monitoring, and ensuring SLAs are met without disruption. Build and maintain a positive, collaborative, and accountable team culture focused on delivering high-quality customer support. Conduct regular performance evaluations, provide constructive feedback, and support the professional growth and development of team members. Work closely with cross-functional teams such as Training, Quality, Product, and Operations to address customer pain points and improve overall service delivery. Demonstrate flexibility by working across multiple processes, support channels, or business segments and quickly adapting to new requirements. Stay updated on industry trends, best practices, and customer support tools to continuously enhance team capabilities and performance. Qualifications Bachelors degree in any discipline. Minimum of 2 years of experience in a customer support leadership or supervisory role with strong hands-on operational exposure. Proven experience in handling customer escalations independently with end-to-end ownership. Strong leadership, decision-making, and problem-solving skills with a customer-first mindset. Excellent verbal and written communication skills. Working knowledge of Microsoft Office Suite and customer support or CRM platforms. Ability to perform effectively in a fast-paced, work-from-office environment with changing priorities. What do we offer? A startup culture that cares we share ideas freely. Opportunity to influence our product roadmap: your feedback & insight will matter. A collaborative work environment- One team, shared mission! We welcome feedback and understand the value of working together. Performance based recognition and rewards.

As a Chat Support Team Leader, you will oversee and guide a team of chat support agents. You’ll ensure high quality service through chat channels, meet performance and customer satisfaction metrics, manage escalations, mentor agents, and continuously improve processes. You’ll act as the bridge between agents and senior management, ensuring operational excellence and excellent customer experience. Key Responsibilities Lead, coach, mentor, and motivate a team of chat support agents to achieve high performance, quality, and customer satisfaction. Monitor daily performance metrics (e.g. response time, resolution time, average handle time (AHT), customer satisfaction (CSAT), first contact resolution (FCR)) and ensure SLAs are met. Conduct regular 1‑on‑1s, performance reviews, feedback sessions, and coaching to help agents improve. Handle escalated chats / issues that are beyond the agents' scope; ensure proper resolution and follow‑up. Ensure team adherence to company policies, chat best practices, brand tone, compliance, confidentiality, etc. Collaborate with QA / Training teams to ensure consistent quality, identify training gaps, design/implement training refresher sessions. Manage scheduling, shift coverage, workload balancing to ensure availability of chat support during required hours. Use data and reports to spot trends, recurring issues, areas for improvement; propose process improvements. Lead by example, maintain positive team culture, ensure high morale, and assist in onboarding / ramping up new agents Required Skills & Qualifications Prior experience (typically 2‑4 years) in customer support/chat support roles; at least 1‑2 years in a leadership / supervisory role Excellent written communication skills; ability to maintain professional, clear, empathetic tone in chat. Strong analytical ability: capable of reading and interpreting performance metrics, reports, making data‑driven decisions. Good organizational, time management, and multitasking skills. Leadership, people‑management, coaching skills. Familiarity with chat platforms / customer support or CRM tools (Zendesk, Freshdesk, Intercom, or similar).  Preferred / Nice‑to‑Have Experience in an e-commerce industry is a plus. Familiarity with using dashboards, reporting tools, basic analysis / Excel / Google Sheets skills KPIs / Success Metrics Resolution time / time to close chats Customer satisfaction (CSAT), Net Promoter Score (NPS) or equivalents First Contact Resolution (FCR) Agent productivity and occupancy Quality scores (chat quality, tone and adherence to scripts) Escalation rate & resolution of escalations

About Cityfurnish: Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions to individuals and businesses. We aim to revolutionize the way people furnish their spaces with high-quality products and customer-centric services. Join us and contribute to shaping the future of the furniture rental industry! About the Role We are looking for a Data Analytics – AI Specialist who can bridge business operations with data-driven decision-making. This role will focus on leveraging data analytics, automation, and AI tools to optimize processes, improve efficiency, and drive strategic insights across functions such as operations, supply chain, customer experience, and growth. Key Responsibilities Analyze large datasets to identify trends, patterns, and actionable insights Build dashboards and reports for business teams (Operations, Supply Chain, Finance, etc.) Develop predictive models to forecast demand, inventory, and operational requirements Use AI tools and frameworks to automate repetitive processes and improve efficiency Work closely with cross-functional teams to understand business problems and translate them into data solutions Monitor key business KPIs and recommend improvements based on data insights Clean, structure, and manage data for accuracy and usability Implement data-driven strategies to reduce costs and improve customer experience Key Requirements Bachelor’s degree in Engineering, Data Science, Statistics, or related field 1–2years of experience in Data Analytics / AI / Business Intelligence Strong knowledge of SQL, Excel, and Python (Pandas, NumPy) Experience with visualization tools (Power BI, Tableau, or similar) Basic understanding of Machine Learning concepts (regression, classification, clustering) Familiarity with AI tools (ChatGPT APIs, automation tools, etc.) is a plus Strong analytical thinking and problem-solving skills Good communication skills with ability to work with non-technical teams Preferred Qualifications Experience in startups or operations-heavy environments Exposure to supply chain, logistics, or marketplace business models Hands-on experience with automation tools (Zapier, Make, etc.) What We Offer Opportunity to work on real-world, high-impact business problems Fast-paced startup environment with high ownership Exposure to multiple business functions Growth opportunities in data, AI, and business strategy

Job Summary: We are looking for a highly driven and versatile individual to join us as a Founder’s Office - Intern Role, with additional responsibilities spanning strategic execution, cross-functional coordination, and leading design and marketing initiatives. This is a high-visibility role that offers a unique opportunity to work closely with the leadership team and shape the brand's communication, operations, and creative direction. Key Responsibilities: 1. Executive Assistance & Support: Manage the meetings, and day-to-day coordination. Organize documentation, follow-ups, and internal communications. Act as a point of contact between the Manager and internal/external stakeholders. Prepare reports, decks, briefs, and talking points for meetings and events. 2. Strategic Support: Assist in execution and tracking of key business initiatives and cross-functional projects. Conduct industry and competitor research to support decision-making. Coordinate with departments to ensure alignment and timely execution. 3. Design & Marketing Leadership: Lead and manage brand, design, and marketing initiatives across digital and offline channels. Collaborate with designers, content creators, and digital teams to deliver cohesive brand campaigns. Oversee social media strategy, email campaigns, and website creatives. Ensure brand consistency across all touchpoints, and drive creative innovation. Who You Are: A proactive, detail-oriented professional with excellent communication and multitasking skills. Comfortable wearing multiple hats — from managing operations to leading creative discussions. Passionate about brand, design, and marketing with a sharp eye for aesthetics. Able to thrive in a fast-paced, startup-like environment. Requirements: 0–2 years of experience in executive assistance, strategy, operations, or marketing/design roles. Strong proficiency in tools like MS Office, Google Workspace, Canva/Adobe Suite, and project management tools (e.g., Notion, Trello). Exceptional organizational and communication skills. Prior experience working with or supporting senior leadership is a plus. Experience in tools like Clevertap, Google Ads, Meta Ads is a plus. If you meet the above qualifications and are ready to take on a dynamic and rewarding role in a fast-paced environment, we encourage you to apply - https://forms.gle/KSqjyhsbffkuX5h49

About Cityfurnish: Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses. Our mission is to transform the way people furnish and equip their spaces, combining comfort, style, and functionality. With a rapidly expanding presence in the rental market, we focus on delivering high-quality products and exceptional service. Backed by $5.2 million in funding from top investors, like YC, GFC, FJ Labs, Soma Capital & Venture Highway, Cityfurnish is revolutionizing the rental industry. We foster a dynamic, innovative, and collaborative work culture that empowers employees to drive impactful change. Join us as we grow and scale! Role Overview We are looking for a Content and Social Media Marketing, who will support the marketing team in creating, executing, and monitoring social media content & campaigns. You’ll learn hands on digital marketing skills, content creation, analytics, community engagement, and grow with us. What you’ll do? Plan, develop and execute social media strategies to align with marketing goals. Create, schedule and publish content (posts, stories, reels, graphics, short videos etc.) across platforms like Instagram, Facebook, Twitter, LinkedIn, etc. Write compelling copy / captions and brief creatives. Track engagement metrics and report insights to improve content and campaigns. Monitor comments, messages and engage with community in a timely manner. Support in planning campaigns (contest, giveaways, influencer tie ups) as needed. Stay up to date with latest social media tools, best practices, algorithm changes. What are we looking for? Strong written communication skills. Good command of language, grammar, tone. Creative mindset with ability to ideate content that resonates. Basic knowledge of content creation tools (Canva, Adobe Photoshop / Illustrator or equivalents). Familiarity with social media platforms, trends, hashtags etc. Ability to work under deadlines, manage multiple tasks. Proactive, eager to learn, team oriented.

Cityfurnish is India’s leading subscription-based furniture and appliance rental platform, backed by Y Combinator and Brand Capital. Operating across 7 cities, we make high-quality living accessible to students, families, and corporates through a Netflix-style pay-to-use model. We’re a fast-growing startup that values ownership, speed, and creative problem-solving. The Role We’re looking for a Brand Strategist who will own and elevate every piece of communication that goes out from Cityfurnish — from website and app content to performance marketing creatives, WhatsApp messages, emailers, and listing copies. You’ll work directly with the founders, take full ownership of brand hygiene across all channels, and build a high-performing creative team from the ground up. This is a hands-on leadership role. You won’t just strategize — you’ll create, review, and ship work daily while simultaneously mentoring a team of designers and video creators. You’ll also lead our influencer partnerships, identifying and managing creators who align with the Cityfurnish brand to produce content for ads and organic reach. What You’ll Do Own the end-to-end brand communication for Cityfurnish across all external touchpoints — website, app, performance ads, WhatsApp, email, social media, and listing platforms. Create and manage content for website pages, app screens, product listings, and landing pages that convert. Lead creative strategy and execution for performance marketing — including static creatives, short-form videos, reels, and motion graphics that drive ROI. Establish and enforce brand guidelines, tone of voice, and visual standards across every channel. Act as the quality gatekeeper for all outbound communication. Build, hire, and manage a creative team — graphic designers, video editors, video interns, and motion designers — to produce high-quality output at speed. Own the influencer marketing function — screen, shortlist, and onboard influencers/creators who align with Cityfurnish’s brand. Manage end-to-end influencer relationships, briefs, content approvals, and deliverables. Produce influencer-led content that can be repurposed as performance ads and organic social posts, ensuring it meets brand standards while feeling authentic. Collaborate directly with founders on strategic projects, campaign ideation, and brand positioning decisions. Review and approve all creatives before they go live — ensuring they meet brand hygiene standards while performing well in paid channels. Continuously audit all communication channels (website copy, listing copy, CRM messages, notifications) and fix inconsistencies proactively. Stay current with D2C brand trends, competitor creative strategies, influencer landscape, and emerging content formats. What We’re Looking For 2+ years of experience in a brand, creative, or content leadership role — preferably at a D2C or consumer startup. Demonstrated experience managing or building a creative team (designers, video editors, interns). Hands-on experience with influencer management — screening creators, negotiating collaborations, managing deliverables, and measuring impact. Strong portfolio showing high-performing creatives — statics and videos that drove measurable results in performance marketing. Excellent command over brand communication — you can write compelling copy, brief a designer, and review output with an eye for detail. Experience owning brand hygiene across multiple channels simultaneously (website, app, ads, email, WhatsApp). Comfortable working directly with founders in a high-ownership, fast-paced startup environment. Strong understanding of what makes creatives perform in paid media (Meta, Google, programmatic). AI-Native Mindset (Strongly Preferred) We strongly prefer candidates who are AI-native in their workflows. Specifically: You actively use AI tools (ChatGPT, Midjourney, Runway, Claude, Figma AI, Canva AI, etc.) to accelerate content creation, ideation, and iteration

We are looking for a self-driven and competent Executive-Collections to facilitate our collection process and contact B2C customers for collection of outstanding payments. To be successful in this role, you must possess knowledge of the B2C collections process and should be able to strike a balance between maintaining trustful relationships and ensuring timely payments. Responsibilities Contacting customers and informing them of their overdue bills. Advising customers on their payment options and suggesting methods of payments Negotiating suitable payment plans. Take actions to encourage timely debt payments Resolve billing and customer credit issues Update account status records and collection efforts Report on collection activity and accounts receivable status Assist in improving collection strategies to drive continuous improvement in the collections process. Research and resolve payment discrepancies. Verify clients and customers who appear to be potential defaulters. What are we looking for? Minimum 1 year of experience in a B2C collections role Good communication skills. Ability to work in a deadline driven and target-based role. Knowledge of MS-Office is a must. Should be comfortable with daily outbound calling

We are looking for a Collection Team leader to oversee a team responsible for recovering outstanding payments, achieving monthly targets, ensuring regulatory compliance, and maintaining strong customer relations. This role blends leadership, strategy, and hands-on recovery operations. Key Responsibilities Target Achievement & Strategy Drive B2C collections to meet/exceed monthly recovery goals; analyze performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions Develop effective collection strategies for different account segments. 2. Team Leadership & Coaching Lead and mentor collection agents; conduct 1:1s, team meetings, performance reviews and training sessions. Monitor attrition and shrinkage; implement retention and contingency plans. 3. Customer Accounts & Recovery Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements 4. Reporting & Analytics Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction. Deliver regular operational reports, root cause analyses, and improvement plans. 4. Compliance, Audit & Documentation Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards. 5. Process & Operational Excellence Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs. Share knowledge and best practices with cross-functional teams. Required Skills & Competencies Functional 3-4 years in a collection role, minimum 1-2 years in leadership. Strong negotiation, communication, and conflict-resolution abilities . Resilience under pressure; manages ambiguity in complex/dynamic environments. Qualifications Bachelors degree in business, finance, or related field preferred; equivalent experience may qualify . Key Performance Metrics Monthly & cumulative collections vs targets. Reduction in delinquency aging Team attrition and shrinkage control. Compliance and call-quality audit scores. Customer satisfaction and dispute resolution rates.

We are looking for a creative and detail-oriented Content Creation Intern with a strong passion for video editing, visual design, and storytelling. You’ll be part of the marketing team at Cityfurnish, creating engaging visual content that strengthens our brand identity and drives engagement across platforms. - Key Responsibilities **Video Production & Editing:** Plan, shoot, and edit short-form and long-form videos for Instagram Reels, YouTube, and social media ads using tools like Adobe Premiere Pro, Final Cut Pro, or CapCut. Maintain high creative and technical standards — from color grading and transitions to audio mixing and motion graphics. Graphic Design: Create visually appealing static and motion designs using Canva or Adobe Creative Suite (Photoshop, Illustrator, After Effects) to enhance campaigns, stories, and posts. Visual Storytelling: Translate marketing concepts into engaging visual narratives — whether it’s lifestyle content, product highlights, or behind-the-scenes storytelling. Content Support & Collaboration: Work closely with the marketing team to align visuals and videos with brand tone and campaign goals. Assist in organizing and maintaining a content library (footage, templates, brand assets). Social Media Know-How: Support in managing and scheduling posts, tracking performance, and suggesting content ideas that resonate with audiences on platforms like Instagram, LinkedIn, and YouTube. Requirements Strong skills in video editing and visual design (portfolio preferred). Familiarity with Adobe Suite, Canva, and video editing software. Basic understanding of social media trends, formats, and engagement patterns. Creative mindset, attention to detail, and ability to meet deadlines. Comfortable appearing on camera when needed.

About Cityfurnish Cityfurnish is one of India’s leading furniture and appliance rental platforms, helping individuals and businesses furnish spaces through affordable, flexible, and hassle-free subscription solutions. Founded in 2015 and Backed by Y Combinator and marquee investors including Steve Chen (co-founder, YouTube) and Paul Buchheit (creator of Gmail), we’re building the operating system for how urban India furnishes homes. We’re not a marketplace. We own the inventory, manage deliveries, handle installations, run pickups, process refunds, and maintain products through their lifecycle. That means customer service at Cityfurnish isn’t a cost centre bolted onto a product — it’s the product experience itself. Every subscriber interaction, from onboarding to tenure-end pickup, flows through the CS team. Role Overview Own and scale end-to-end customer service operations for Cityfurnish across phone, WhatsApp, email, chat, and social channels. Drive operational excellence through process optimization, automation, AI-assisted support, and strong people leadership while improving CSAT, NPS, SLA adherence, and overall customer experience. This role reports directly to the Founder and works closely with Operations, Product, Tech, Finance, Marketing, and CRM teams. Key Responsibilities Customer Service Operations Run daily customer service operations across calls, WhatsApp, email, chat, and social channels including queue management, SLA adherence, escalation handling, and workforce planning. Build and optimize SOPs for key customer journeys including pre-sales support, KYC, delivery/installations, service requests, relocations, refunds, pickups, and damage claims. Set up and improve omnichannel workflows across helpdesk, telephony, chatbot, and WhatsApp systems. Partner closely with Operations to improve deliveries, technician visits, reschedules, and reverse logistics. Define and monitor operational KPIs through dashboards, reports, and reviews. Team Management & Training Lead and mentor Team Leads and agents across shifts. Drive hiring, onboarding, training, and monthly QA programs with clear scorecards and performance reviews. Build structured training programs covering customer communication, Zoho Desk workflows, Odoo processes, subscription transfer rules, and refund/deposit logic. Create career progression paths and strengthen team retention and engagement. Automation & Process Improvement Monitor and improve AI-led support initiatives including voice bots, chatbot workflows, automated reminders, and customer notification systems. Build and maintain self-serve support systems including Help Center, FAQs, IVR flows, and chatbot-first resolution journeys to improve deflection and reduce cost-to-serve. Run operational experiments including proactive shipment notifications, automated tenure-end reminders, and WhatsApp communication workflows. Improve First Response Time (FRT), Average Handle Time (AHT), First Contact Resolution (FCR), and Escalation Resolution TAT. Voice of Customer & Analytics Create a strong Voice of Customer (VOC) program by tagging tickets, publishing weekly insights, and driving root cause analysis with Product, Operations, and Marketing teams. Analyze repeat customer issues and identify operational or product gaps through data-driven RCA. Own customer experience metrics including CSAT, NPS, SLA adherence, backlog management, and quality scores. Compliance & Governance Ensure policy clarity and compliance across refunds, replacements, grievance handling, and customer data privacy. Maintain process documentation, SOPs, and operational governance standards. Key Skills & Competencies Strong customer service operations leadership experience Team management and coaching mindset Strong analytical and problem-solving skills Expertise in SLA management, workforce planning, RCA, and process optimization Experience with helpdesk CRMs and telephony systems such as Zoho Desk, Odoo (ERP), Whatsapp business

Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses. Our mission is to transform the way people furnish and equip their spaces, combining comfort, style, and functionality. With a rapidly expanding presence in the rental market, we focus on delivering high-quality products and exceptional service. Backed by $5.2 million in funding from top investors, like YC, GFC, FJ Labs, Soma Capital & Venture Highway, Cityfurnish is revolutionizing the rental industry. We foster a dynamic, innovative, and collaborative work culture that empowers employees to drive impactful change. Join us as we grow and scale! Job Overview Are you passionate about visual storytelling and creative design? 🌈 We’re looking for a motivated Graphic Design Intern to join our team and help bring amazing visuals to life! This internship is perfect for students or fresh creatives looking to grow their skills and add real work experience to their portfolio! 💼✨ What You’ll Do? As our Graphic Design Intern, you’ll: 🎨 Design static posts, carousels, banners etc. for social media platforms (Instagram, Facebook, LinkedIn, X/Twitter etc.) 🧠 Create visuals / creatives for performance ad campaigns — i.e. ads aimed at conversion, lead gen, sales etc. These must be on‑brand and optimized for different ad platforms (formats, resolution etc.) 📐 Edit and assemble short video content: reels, stories, promo clips, ads, maybe simple motion graphics (transitions, overlays, subtitles etc.) 🗂️ Stay updated on design / video trends, social media ad best practices (formats, ratios, animations that perform well etc.) 📣 Support branding projects to keep our visual identity strong and consistent. 💻 Collaborate with content writers / marketing / performance team to understand campaign goals, target audience, messaging, and adapt designs accordingly What are we looking for? Pursuing or recently completed a degree in Graphic Design, Visual Communication, Fine Arts, or similar. Good hands‑on experience (academic / personal / freelance) with tools like Adobe Photoshop, Illustrator; and video editing tools Strong foundational skills in graphic design: layout, color theory, typography, visual hierarchy Bonus: familiarity with motion graphics / After Effects or similar for creating animated / dynamic ad creatives. A portfolio (even student or side projects) that shows your design style. Why Join Us? ✨ Hands-on experience with real design projects 📈 Learn from experienced designers 📜 Chance to work with us full time post completion of the internship 🎯 Boost your portfolio with work that matters

About Us Cityfurnish is one of India’s leading furniture and appliance rental platforms, helping individuals and businesses furnish spaces through affordable, flexible, and hassle-free subscription solutions.Founded in 2015 and Backed by Y Combinator and marquee investors including Steve Chen (co-founder, YouTube) and Paul Buchheit (creator of Gmail), we’re building the operating system for how urban India furnishes homes. Role Overview This is not a traditional designer role. As our AI-Native Designer, you’ll work closely with the brand, growth, content, and performance marketing teams to create impactful visual experiences across digital platforms and directly influence brand visibility, social media growth, performance marketing campaigns and product storytelling. We’re looking for designers who want to create at the frontier of creativity + technology and someone who can think beyond static creatives — someone who understands internet culture, visual storytelling, performance content, and AI-powered creative workflows. If you love experimenting with AI tools, creating viral content, editing high-performing videos, and shipping creative ideas fast — this role is for you. Key Responsibilities Graphic Design Design high-quality static creatives for digital campaigns and performance marketing Create engaging social media posts, carousels, banners, ad creatives, thumbnails, and promotional assets Develop visually compelling creatives aligned with current content and design trends Build pitch decks, presentations, and marketing collateral Contribute to evolving Cityfurnish’s visual identity across platforms Create creatives optimized for conversions, engagement, and click-through performance Video Editing & Motion Edit short-form and long-form videos for Instagram Reels, YouTube Shorts, ads, and campaigns Create motion graphics, animated explainers, kinetic typography, and product videos Add transitions, sound design, captions, hooks, effects, and platform-native formatting AI-Driven Creative Production Leverage AI tools to streamline and elevate creative output across design and video workflows. This includes: AI-assisted concept generation Image generation and editing AI video generation Background replacement/enhancement Script-to-video workflows Automated creative iterations Prompt engineering for creative outputs Brand Consistency Ensure all creative output aligns with Cityfurnish’s brand identity and visual language Maintain high visual standards even in fast production cycles Balance creativity, speed, consistency, and business objectives Organize and maintain creative assets and templates efficiently  Required Skills: Must-Haves 6 months of experience in graphic design and/or video editing Strong portfolio showcasing both static and motion work Deep expertise in Adobe Creative Suite (especially Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe After Effects) or equivalent tools Strong understanding of composition, typography, color, pacing, and storytelling Ability to work fast without compromising quality Hands on proficiency with Adobe firefly, canva AI, Runway, Capcut etc  We are looking for someone who:-  Thinks AI-first Learns new tools obsessively Understands content trends across platforms Balances speed with quality. Takes ownership and works independently Why Join Us? High ownership and fast execution environment Opportunity to define creative systems from scratch Work directly on high-impact brand growth initiatives

ABOUT CITYFURNISH Cityfurnish is one of India's leading furniture and appliance rental companies, enabling flexible and affordable living for modern urban customers. With a strong tech-driven backbone supporting supply chain, inventory, finance, and customer operations, Cityfurnish leverages Odoo as its core ERP platform to drive scalability and operational excellence. ABOUT THE ROLE We are looking for an Odoo Developer with 3+ years of hands-on experience in Odoo development, customisation, and support. The ideal candidate has strong expertise in resolving functional and technical Odoo queries, works closely with business teams to translate requirements into stable, scalable solutions, and actively uses AI coding tools to accelerate development quality and speed. You will play a critical role in improving system efficiency, resolving day-to-day operational issues, and building robust Odoo modules aligned with business growth. KEY RESPONSIBILITIES •      Design, develop, customise, and maintain Odoo modules based on business requirements •      Act as the primary point of contact for resolving Odoo-related queries, issues, and system challenges raised by internal teams •      Troubleshoot functional and technical issues across Odoo modules — Inventory, Sales, Finance, HR, CRM, and others •      Customise existing Odoo modules, workflows, reports, access controls, and dashboards •      Work closely with business stakeholders to understand processes and propose efficient Odoo-based solutions •      Handle third-party and API integrations within the Odoo ecosystem (payment gateways, logistics, CRM, etc.) •      Ensure smooth operation, performance optimisation, and stability of the Odoo system •      Support Odoo version upgrades and data migration activities •      Perform testing, debugging, and code reviews to maintain high code quality •      Create technical documentation and provide user support or training when required •      Use AI coding tools actively to speed up development, debugging, and documentation tasks •      Stay updated with the latest Odoo releases, features, and best practices   TECHNICAL REQUIREMENTS •      3+ years of hands-on Odoo development experience — Odoo 17 or above preferred •      Strong expertise in Python, PostgreSQL, XML, and JavaScript •      Deep understanding of Odoo ORM, data models, security rules, and access rights •      Proven experience resolving functional and technical Odoo queries in live production environments •      Experience in Odoo customisation: reports, workflows, dashboards, and automation •      Hands-on expertise in Inventory and Accounting modules •      Familiarity with multi-company and multi-currency setups •      Experience with third-party integrations — payment gateways, logistics, CRM platforms AI-ASSISTED DEVELOPMENT •      Hands-on experience using AI coding assistants — Claude, GitHub Copilot, Cursor, or similar — as part of your regular development workflow •      Ability to write effective prompts to generate, debug, and refactor Odoo Python/XML code using LLMs •      Use AI tools for code documentation, test case generation, and reviewing logic for potential errors •      Understanding of when AI output needs validation vs. when it can be applied directly — especially in ERP contexts where incorrect logic affects live financial and inventory data •      Familiarity with integrating AI/LLM APIs into Odoo where applicable — chatbots, automated workflows, intelligent search REQUIRED SKILLS & COMPETENCIES •      Strong problem-solving and debugging skills, including live production issue resolution •      Ability to translate business requirements into clean, scalable technical solutions •      Ownership mindset — able to handle production issues independently without hand-holding •      Experience working in Agile or Scrum environments •      Strong communication skills and ability to collaborate with non-technical business teams •      Ability to write clean,

ABOUT CITYFURNISH Cityfurnish is one of India's leading furniture and appliance rental companies, enabling flexible and affordable living for modern urban customers. With a strong tech-driven backbone supporting supply chain, inventory, finance, and customer operations, Cityfurnish leverages Odoo as its core ERP platform to drive scalability and operational excellence. ABOUT THE ROLE We are looking for an Odoo Developer with 3+ years of hands-on experience in Odoo development, customisation, and support. The ideal candidate has strong expertise in resolving functional and technical Odoo queries, works closely with business teams to translate requirements into stable, scalable solutions, and actively uses AI coding tools to accelerate development quality and speed. You will play a critical role in improving system efficiency, resolving day-to-day operational issues, and building robust Odoo modules aligned with business growth. KEY RESPONSIBILITIES •     Design, develop, customise, and maintain Odoo modules based on business requirements •     Act as the primary point of contact for resolving Odoo-related queries, issues, and system challenges raised by internal teams •     Troubleshoot functional and technical issues across Odoo modules — Inventory, Sales, Finance, HR, CRM, and others •     Customise existing Odoo modules, workflows, reports, access controls, and dashboards •     Work closely with business stakeholders to understand processes and propose efficient Odoo-based solutions •     Handle third-party and API integrations within the Odoo ecosystem (payment gateways, logistics, CRM, etc.) •     Ensure smooth operation, performance optimisation, and stability of the Odoo system •     Support Odoo version upgrades and data migration activities •     Perform testing, debugging, and code reviews to maintain high code quality •     Create technical documentation and provide user support or training when required •     Use AI coding tools actively to speed up development, debugging, and documentation tasks •     Stay updated with the latest Odoo releases, features, and best practices TECHNICAL REQUIREMENTS •     3+ years of hands-on Odoo development experience — Odoo 17 or above preferred •     Strong expertise in Python, PostgreSQL, XML, and JavaScript •     Deep understanding of Odoo ORM, data models, security rules, and access rights •     Proven experience resolving functional and technical Odoo queries in live production environments •     Experience in Odoo customisation: reports, workflows, dashboards, and automation •     Hands-on expertise in Inventory and Accounting modules •     Familiarity with multi-company and multi-currency setups •     Experience with third-party integrations — payment gateways, logistics, CRM platforms AI-ASSISTED DEVELOPMENT •     Hands-on experience using AI coding assistants — Claude, GitHub Copilot, Cursor, or similar — as part of your regular development workflow •     Ability to write effective prompts to generate, debug, and refactor Odoo Python/XML code using LLMs •     Use AI tools for code documentation, test case generation, and reviewing logic for potential errors •     Understanding of when AI output needs validation vs. when it can be applied directly — especially in ERP contexts where incorrect logic affects live financial and inventory data •     Familiarity with integrating AI/LLM APIs into Odoo where applicable — chatbots, automated workflows, intelligent search REQUIRED SKILLS & COMPETENCIES •     Strong problem-solving and debugging skills, including live production issue resolution •     Ability to translate business requirements into clean, scalable technical solutions •     Ownership mindset — able to handle production issues independently without hand-holding •     Experience working in Agile or Scrum environments •     Strong communication skills and ability to collaborate with non-technical business teams •     Ability to write clean, maintainable, and well-documente

About Us Cityfurnish is one of India’s leading furniture and appliance rental platforms, helping individuals and businesses furnish spaces through affordable, flexible, and hassle-free subscription solutions.Founded in 2015 and Backed by Y Combinator and marquee investors including Steve Chen (co-founder, YouTube) and Paul Buchheit (creator of Gmail), we’re building the operating system for how urban India furnishes homes. Role Overview We’re looking for a Video Editor who understands internet culture, loves storytelling, and knows how to turn raw footage into content that people stop, watch, and share. This isn’t a traditional editing role. You'll work directly with founders, marketing, and creative teams to build campaigns, ads, social content, and brand stories that drive real business impact. What you’ll do? Social & Performance Content Create high-quality videos for Instagram Reels, YouTube Shorts, Facebook, LinkedIn, and other digital platforms. Edit ad creatives, product videos, testimonials and brand campaigns. Transform raw footage into engaging, high-retention videos with compelling storytelling and pacing. Post-Production Excellence Add transitions, captions, sound effects, music, motion graphics, animations, and visual effects. Perform color correction, audio cleanup, and final mastering to ensure premium-quality output. Organize footage and maintain a structured editing workflow. Ensure brand consistency across all content formats. Creative Ideation Stay on top of trends, memes, editing styles, and viral content formats. Collaborate with founders and marketing teams to conceptualize campaigns and storytelling angles. What are we looking for? 1 year of professional video editing experience. Experience working with startups, D2C brands, agencies, creators, or content teams is preferred. Strong portfolio showcasing short-form and long-form content. Technical Skills You should be proficient in: Adobe Premiere Pro After Effects DaVinci Resolve CapCut Final Cut Pro (optional)

About Cityfurnish: Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions to individuals and businesses. We aim to revolutionize the way people furnish their spaces with high-quality products and customer-centric services. Join us and contribute to shaping the future of the furniture rental industry! Job Overview Cityfurnish is looking for a creative and detail-oriented Furniture Architect who will be responsible for end-to-end furniture design, development, and costing, along with a strong understanding of interior aesthetics and space planning. The ideal candidate should be able to conceptualize, design, and execute furniture that is functional, durable, cost-efficient, and aligned with modern interior trends, especially keeping in mind rental usage and high durability requirements. Key Responsibilities Furniture Design & Concept Development Design innovative and functional furniture products aligned with current market trends. Develop concepts from sketch to final product, ensuring usability and aesthetics. Create designs optimized for durability, reusability, and ease of maintenance. Product Development & Execution Work closely with vendors and internal teams to convert designs into production-ready products. Oversee sampling, prototyping, and product development cycles. Ensure product quality, structural strength, and finish standards. Costing & Material Planning Prepare detailed costing for each product, including: Raw materials Manufacturing costs Logistics and installation costs Optimize designs to ensure cost efficiency without compromising quality. Interior Design & Space Understanding Apply interior design principles to ensure furniture aligns with different space requirements. Suggest layout improvements and furniture combinations for better space utilization. Keep track of design trends, customer preferences, and usability patterns. Technical Drawings & Documentation Create detailed CAD drawings and technical specifications. Maintain proper documentation for design, dimensions, and materials. Vendor & Site Coordination Coordinate with vendors, carpenters, and manufacturers for execution. Conduct site visits to ensure proper installation and resolve on-ground issues. Product Improvement Analyze existing products and suggest improvements in: Design Durability Cost Customer experience Requirements Bachelor’s degree in Furniture Design / Interior Design / Architecture / Product Design. 1–4 years of relevant experience in furniture design or interior-related roles. Strong knowledge of materials, fabrication techniques, and furniture construction. Proficiency in AutoCAD, SketchUp, or other design tools. Good understanding of costing and budgeting. Skills Required Strong design thinking and creativity Good understanding of interior aesthetics and space planning Analytical mindset for costing and optimization Attention to detail Strong coordination and execution skills What We Offer Opportunity to work in a fast-growing startup environment End-to-end ownership of product design and development Exposure to real-world furniture manufacturing and scaling operations Collaborative and innovative work culture

ABOUT CITYFURNISH Cityfurnish is one of India's leading furniture and appliance rental platforms, helping urban consumers create comfortable homes with flexible subscription plans. We operate across 7 Indian cities with a tech-first approach — our apps are central to the customer experience, from discovery and checkout to KYC, subscriptions, and service requests. We are also building internal tools that power our warehouse, delivery, and operations teams on the ground. ABOUT THE ROLE We are looking for a Senior App Developer with 3+ years of experience building production-grade mobile apps in React Native, with the ability to contribute to web interfaces and backend APIs as needed. This is a full-stack-leaning mobile role — you will be the primary owner of our app experiences while collaborating closely with the backend and product teams. You will work on both our customer-facing app — covering subscription journeys, KYC flows, checkout, and service requests — and our internal ops tools used by warehouse and delivery teams. You are expected to actively use AI coding tools to ship faster, write better code, and solve problems more efficiently. KEY RESPONSIBILITIES Mobile App Development •      Architect, build, and maintain high-performance React Native apps for iOS and Android •      Own the end-to-end development of customer-facing app screens — onboarding, KYC, product browse, cart, checkout, subscription management, and service requests •      Build and maintain internal ops apps for warehouse staff, delivery teams, and operations managers •      Ensure smooth performance, minimal crash rates, and a polished UI/UX across both platforms •      Implement deep linking, push notifications, background sync, and offline-first patterns where needed •      Maintain and improve app performance — load times, bundle size, render efficiency Web & Full-Stack Contribution •      Contribute to web interfaces built in React / Next.js alongside mobile work •      Build and integrate REST APIs using Node.js and Express to support app and web features •      Work with PostgreSQL or MySQL databases — write efficient queries and understand data models •      Handle third-party API integrations — payment gateways (Razorpay), KYC providers (Hyperverge), communication platforms (WhatsApp, SMS), and others AI-Augmented Development •      Use AI coding tools (Claude, GitHub Copilot, Cursor, etc.) actively in your daily workflow for code generation, debugging, refactoring, and documentation •      Identify and propose opportunities to integrate AI-powered features into the app — intelligent search, chatbot flows, automated recommendations, or workflow automation •      Write effective prompts to accelerate React Native and Node.js development tasks Quality & Collaboration •      Write clean, maintainable, well-tested code with proper documentation •      Participate in code reviews and contribute to improving engineering standards •      Work closely with product, design, and backend teams in an Agile environment •      Own production issues independently — debug, fix, and deploy without hand-holding •      Stay updated on React Native releases, ecosystem changes, and mobile best practices   TECHNICAL REQUIREMENTS Must Have •      3+ years of hands-on React Native development — shipped apps on both iOS and Android •      Strong proficiency in JavaScript / TypeScript (ES6+) •      Experience with React Navigation, state management (Redux, Zustand, or Context API), and async data patterns •      Node.js with Express — ability to build and maintain backend APIs •      React / Next.js — comfortable building web interfaces and understanding SSR vs CSR tradeoffs •      REST API integration experience — payment gateways, third-party services, auth flows •      Understanding of mobile performance optimisation — FlatList tuning, lazy loading, memory management •      Familiarity with app deployment — App Store, Play Store, OTA updates via CodePush or Expo •  

About Cityfurnish Cityfurnish is India’s leading furniture and appliance rental brand, creating smart and flexible living solutions for modern urban lifestyles. We combine functionality, design, and convenience to make homes beautiful and hassle-free. We are looking for a creative and detail-oriented UI/UX Intern to join our team and contribute to designing user-friendly, engaging, and delightful digital experiences across our platforms. Key Responsibilities Assist in creating wireframes, prototypes, and user flows for web and mobile applications. Conduct user research and usability testing to gather insights. Collaborate with product, marketing, and development teams to ensure a seamless user experience. Design UI elements, graphics, and layouts aligned with Cityfurnish’s brand guidelines. Support in improving existing user journeys by identifying pain points and suggesting enhancements. Stay updated with design trends and UX best practices to bring fresh ideas. Key Skills Required Proficiency in design tools like Figma, Sketch, Adobe XD, Illustrator, or Photoshop. Understanding of user-centered design principles and responsive design. Strong communication and collaboration skills. Ability to present ideas clearly with attention to detail. Bonus: Knowledge of HTML/CSS basics is a plus. Who Can Apply Students or recent graduates in Design, HCI, Computer Science, or related fields. Passion for designing intuitive and engaging digital experiences. Portfolio of previous design projects (academic or professional) preferred. What You’ll Gain Hands-on experience working with a fast-growing consumer brand. Mentorship from experienced product and design professionals. Opportunity to work on real projects impacting thousands of customers. Potential for a full-time role based on performance. At Cityfurnish, we’re not just building a business – we’re reimagining the way India lives. If you’re ready to learn, create, and contribute to a high-growth company, we’d love to hear from you. 📩 Apply now with your resume and portfolio (if design/marketing focused)- https://forms.gle/ffCk6o6A5E8twu4Q9

Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses. Our mission is to transform the way people furnish and equip their spaces, combining comfort, style, and functionality. With a rapidly expanding presence in the rental market, we focus on delivering high-quality products and exceptional service. Backed by $5.2 million in funding from top investors, like YC, GFC, FJ Labs, Soma Capital & Venture Highway, Cityfurnish is revolutionizing the rental industry. We foster a dynamic, innovative, and collaborative work culture that empowers employees to drive impactful change. Join us as we grow and scale! Role Overview We are looking for a Social Media Marketing Intern, who will support the marketing team in creating, executing, and monitoring social media content & campaigns. You’ll learn hands on digital marketing skills, content creation, analytics, community engagement, and grow with us. What you’ll do? Plan, develop and execute social media strategies to align with marketing goals. Create, schedule and publish content (posts, stories, reels, graphics, short videos etc.) across platforms like Instagram, Facebook, Twitter, LinkedIn, etc. Write compelling copy / captions and brief creatives. Track engagement metrics and report insights to improve content and campaigns. Monitor comments, messages and engage with community in a timely manner. Support in planning campaigns (contest, giveaways, influencer tie ups) as needed. Stay up to date with latest social media tools, best practices, algorithm changes. What are we looking for? Currently pursuing / completed a degree in Marketing, Communication, Media Studies, English, or related field. Strong written communication skills. Good command of language, grammar, tone. Creative mindset with ability to ideate content that resonates. Basic knowledge of content creation tools (Canva, Adobe Photoshop / Illustrator or equivalents). Some experience with video creation / editing (even simple ones) is a plus. Familiarity with social media platforms, trends, hashtags etc. Ability to work under deadlines, manage multiple tasks. Proactive, eager to learn, team oriented.

🎉📱 Join Cityfurnish as a Marketing Intern ! 🎥📸 Do you have a knack for turning ordinary moments into extraordinary visual tales? If so, we want you to be a part of Cityfurnish – where creativity every day is a new chapter in the book of awesome! Your Mission, Should You Choose to Accept: Adept at Social Media Channels: Facebook, Instagram, Youtube – you name it, you rock it! We want someone who can navigate the social media universe like a pro. Understands Sales and Marketing: Turn those likes into leads! You should be the Sherlock Holmes of understanding how social media impacts sales and marketing. Contribute to Design-led Storytelling: We're not just posting pics; we're telling stories. Your creative genius will bring our tales to life in pixels and hashtags. Designing Editorial Creatives: Can you turn a of a cup of coffee into a compelling narrative? If yes, you're the Picasso we're looking for! Designing Advertorials Creatives: Make ads so cool that people won't want to skip them. Your creativity should be as unstoppable as a viral meme. Adept at Canva or Photoshop: Whether you're a Canva wizard or a Photoshop sorcerer, bring your magic wand – we're all about creating visual enchantment! Experience: If you've been rocking the social media world, we want to hear your success stories. Show us your social media scars and battle trophies! At Cityfurnish, we don't just work; we are bringing new way of living for Indians. If you're ready to transform the mundane into the extraordinary, and you are as sharp as your wit, send us your portfolio and join us in crafting the coolest stories on the internet! 💻🚀 #ApplyNow #SocialMediaSuperstar MANDATORY : Please fill the google form to apply- https://forms.gle/g2FmS8SNUbTM1KsL6