Medical Director, Clinical Experience

ABOUT US

Circle Medical is the fastest growing telemedicine provider in the US and has seen incredible growth of over 200% per year in each of the previous two years.

Circle Medical is a venture-backed Y-Combinator healthcare startup on a mission to bring quality, delightful primary care to everyone on the planet. Built by top-tier physicians, engineers, and designers, our medical practice and underlying technology have pioneered how people find and receive care.

More about us can be found on our website.

DESCRIPTION

We are currently looking for a Medical Director of Clinical Experience to join the Clinical Support Team at Circle Medical Technologies. As we continue to grow, we are constantly searching for exceptional talent to be a part of our team. The position is responsible for asynchronous clinical support to patients, managing ancillary staff of the clinical support team, and collaborating with providers in multiple states.

CLINICAL EXPERIENCE TEAM

Collaborate with patient experience teams (patient care advocates and clinical operations coordinators) to address urgent clinical grievances pertaining to patient care while also:

assessing quality of medical care delivered to patients by 1099 & W2 providers;

ensuring evidence-based medical practices are upheld;

follow up with 1099 providers as needed to review specific incidents/grievances and;

report progress and/or concerns back to the Executive Clinical Leadership team with actionable insights and plans

Reduce conflict and increase patient satisfaction whenever possible through timely response to patient phone calls, chats and tasks including:

Re-route medications to pharmacies (including controlled substances) as needed

Collaborate with Operations Manager, Clinical Experience to develop and implement workflows for ancillary staff

Liaise with clinical and nonclinical stakeholders, as well as engage directly with consumer pharmacies to build, strengthen and solidify relationships to improve patient outcomes and delivery of care

Partner with the Director of Compliance to ensure internal and external processes across the company meet or exceed state, federal and local guidelines

PEOPLE MANAGEMENT

Develop Clinical Experience team (W2 staff physicians and non-clinical staff) through coaching, feedback, exposure, and stretch assignments which aligns employee career development goals with organizational objectives

Establish clear responsibilities and processes for monitoring work and measuring results including holding self and others accountable to meet agreed upon company goals.

Address difficult issues involving performance, communication, and/or patient care, and support others who do the same

PATIENT CARE, ASYNCHRONOUS

Assist in timely completion of clinical tasks for W2 and 1099 providers who are out of office, including:

Address critical results or recommendations, such urgent lab, imaging, and/or specialist results or recommendations, with patients via chat or video visit

Send medications on behalf of treating providers to pharmacies, including controlled substances, as needed

Provide clinical expertise when necessary to perform clinical chart review for patients requesting asynchronous care via Circle Medical’s chat feature. Fulfill previously determined care plan (by W2 or 1099 PCPs) action items when consistent with standards of care, including referrals, lab/imaging orders, patient letters, and medical forms

Address patients clinical concerns sent via chat and, if indicated, communicate with patient via video visit or phone call for urgent clinical issues

Provide patient education regarding disease management, therapies, and healthful behaviors via chat

PROVIDER QA

Serve as a collaborating/supervising physician in accordance with respective state regulations for 1099 advanced practice providers in states which you hold active licenses and DEA registrations (minimum 2-3 APPs per state); includes chart review and clinic