Community & Growth Operator (Contract to Hire)

Our Story

Short Story is an award winning, technology-powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence.

As a fast-growing startup, we're revolutionizing retail with a data-driven learning system that leverages customer feedback to create tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by top investors who share our vision of building the world's next great consumer brand.

Our Values

We're building a company with intention and purpose. Our culture thrives on data insights, exceptional commitment to fit, and the urgency to move quickly on what matters.

✨ Transform Lives. We're customer-first. Everything we create exists to give her confidence.

⚡️ Demand Excellence. We deliver only our best work, in Fit and Finish. We obsess about details others overlook.

💪 Embrace Challenges. We see obstacles as opportunities to invent better solutions.

💡 Think Differently. We get a thrill from finding better solutions others haven't seen.

The Role

We’re looking for a Community & Growth Operator: an early-career, creator-native generalist to build our organic growth engine. This role focuses on what paid can’t buy: community, culture, word-of-mouth, and retention.

This is not a traditional community manager or social media role. You won’t just post content or moderate comments. Instead, you’ll help turn customers into active members, members into creators, and creators into advocates while flexing across growth and marketing projects as needed. Community is your primary goal, but you are someone who enjoys working across multiple functions. You might be hosting a Live one day, filming lo-fi content the next, helping on a shoot, or supporting a campaign launch. If you like variety, visibility, and learning by doing, then this role is for you.

This role is ideal for someone early in their career who has an innate desire to connect with customers and create an environment of customer love. You’ve probably already built something such as a community, a TikTok, a club, a niche page, a side hustle and want to do it at a brand with real scale.

What You’ll Do

• Build & Activate Community

Participate directly in our owned communities (like our Facebook Group)

• Spark conversation, engagement, and member-to-member interaction
• Identify highly engaged members and help elevate them

• Turn Customers into Creators & Ambassadors

Activate customers as content creators, advocates, and referrers

Support a small group of ambassadors and micro-creators

Provide prompts, frameworks, and light guidance for organic content creation

Track and surface top-performing community and customer content

• Create Organic, Native Content

• Film and edit short-form, lo-fi, organic video content (non-ad, non-polished)
• Appear confidently on camera for Lives, BTS, and community moments

Repurpose live and community moments into reusable content

• Host & Support Live Programming

Assist with planning and hosting live events (digital and in-person)

Bring energy, presence, and authenticity to audience interactions

• Experiment, Learn, Repeat

Participate in test-and-learn growth experiments

• Track basic performance metrics and iterate quickly
• Learn what drives participation, sharing, and retention

• Flex Across Marketing

Jump in as extra hands on shoots, campaigns, launches, or site updates

Support cross-functional projects as the team evolves

What Success Looks Like

K-Factor: viral coefficient (how many new users each existing user brings in).

$0 CAC: Your primary goal is to drive the Customer Acquisition Cost as close to zero as possible through organic channels.

Active Community Rate: % of users who engage with the brand/community weekly.

Consistent supply of organic, native content

A teammate who makes the entire Growth team move faster