Implementation & Customer Success

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IMPORTANT: you must complete our Ashby application form linked above in order to be considered for this role; sending a message through WaaS is not sufficient. If we don't receive an application form, we will not consider your application!

Click the link to start your application by completing a few quick questions and we'll review your application as soon as possible - next steps would be a 30 min intro chat with one of the founders. Please make sure to mention WaaS when you apply!

Join Anima and save lives 🌟

Do you want to save lives with every clinic you help to deploy Anima?

Join Anima, and you can have your cake and eat it too: we pay upper quartile for salary + equity, and working in customer success, you'll use your influence and people skills to get Anima into clinics and entire regions: an urgently needed product that saves lives amid critical levels of patient demand, with healthcare systems in crisis across the globe.

Hi - I'm Shun, an MD and CEO of Anima. Thanks for checking out our job ad! We’re tackling a problem that has affected everyone in some way.

Millions die every year because their medical problems aren’t treated quickly enough. Hundreds of millions suffer pain, worry and discomfort needlessly because of long waiting times. I founded Anima because I was tired of breaking bad news to patients who later died, because they didn’t get a great care plan quickly. So many of those deaths were avoidable.

We’ve built an ambitious ‘Care Enablement Platform’ to automate the entire healthcare workflow, starting with primary care - combining online consultation with productivity tools and a single source of patient data truth. Anima has next generation features like autogenerating coded clinical notes and patient comms, and a real time multiplayer dashboard with a Slack-like chat experience that supports 1000s of discussion channels per clinic.

By enabling care, we get patients optimal care within 24 hours and 10x the clinical workflow in the process.

• We're profitable, having grown 450% in 2024, and went from $0 to $4m ARR in 19 months from launch (Apr '22). That's pretty unprecedented in SaaS, never mind healthcare!
• Users love our product. The biggest testament to this is that most of our growth comes from virality and referrals with $0 spent on marketing, despite being B2B/enterprise. We have never churned a clinic.

Backed by a top 1% VC and Y Combinator (home of epic companies like Airbnb, Coinbase, Stripe) 🚀

We’ve raised a large Series A just 7 months after launch, in the first bear market of a decade.

We were one of the hottest companies of YC’s W21 batch and raised our first round in 4 days, led by Hummingbird (consistently top 1% of global returns). We are pretty unique among health techs: we have both medical and engineering domain expertise. I wrote the Anima 1.0 backend in Node, 80% of which is still used. I also built Annie 1.0, a tuned LLM coupled with a policy engine, that can output structured medical summaries, potential differential diagnoses and management plans. As a doctor and former HM Treasury health policy advisor managing £4bn budgets in UK health spending, I’m a technical, product-focused CEO with full stack domain knowledge and personal experience of the problem we’re solving.

Our mission is to deliver precision medicine to everyone in the world, within 24 hours. We know exactly how to get there and we’re moving ferociously with focus, and we have everything we need to win.

• Anima has a unique hacker culture: everyone is technical with almost complete autonomy akin to ‘Knights of the Round Table’.
• In 14 months, we built the most advanced Care Enablement platform that exists.
• Over 80% of the product team are ex-technical founders, former CTOs. We also have many technical domain experts (’fullstack Clinical Engineers’, ex-MDs) who are their own users.
• Everyone in product is technical at Anima and can write production code. This makes for a truly