Revenue Cycle Management (RCM) Lead
at LunaJoy Health — AI-powered scalable infrastructure + mental health services, starting…
What the role involves
Job Title
Revenue Cycle Management (RCM) Lead
Department: Clinical Operations
Reports to: COO
About Luna Joy
Luna Joy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.
Founded by Dr. Sipra Laddha and Shama Rathi, LunaJoy was built to fix the fragmented care Sipra saw in her own psychiatry practice. You'll work directly with our COO to build the financial engine that funds this mission.
Job Overview
We are seeking an experienced Revenue Cycle Management (RCM) Lead to oversee and optimize the end-to-end revenue cycle process. This role is responsible for driving collections, reducing denials, improving cash flow, and ensuring compliance while leading a high-performing billing and RCM team. In your first 30 days, you'll audit our current AdvancedMD workflows; by day 90, you will have transitioned our offshore billing team to a new performance-based incentive structure.
As part of the Luna Joy team, you will play an essential role in directly supporting the mental health journey of one million women through purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, as well as the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility.
Key Responsibilities
- Lead and manage the full revenue cycle: eligibility, coding, charge entry, billing, AR, and collections.
- You'll own the RCM strategy for 10k+ monthly claims across 15 states, focusing on reducing our 12% denial rate to <5% within 6 months.
- Monitor and improve KPIs such as days in AR, denial rates, clean claim rate, and net collections.
- Oversee claims submission, follow-ups, appeals, and payment posting.
- Develop and enforce RCM policies, workflows, and best practices.
- Collaborate with clinical, operations, finance, and IT teams to resolve revenue blockers.
- Identify root causes of denials and implement corrective actions.
- Ensure compliance with payer, regulatory, and HIPAA requirements.
- Train, coach, and performance-manage RCM staff.
- Support audits and payer communications.
Qualifications
- 5+ years of experience in medical billing and revenue cycle management
- 2+ years in a leadership or supervisory role
- Strong knowledge of payer rules, CPT, ICD-10, and reimbursement models
- Proven ability to improve collections and reduce AR
- Experience managing offshore or distributed teams (preferred)
- Excellent analytical, problem-solving, and communication skills.
Nice to Haves
- Experience with EHR / PM systems (AdvancedMD, Athena, Kareo, etc.)
- Familiarity with Excel / Google Sheets.
- Knowledge of BI or reporting tools (Power BI, Looker, etc. – a plus)
Why Luna Joy?
Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere.
Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We fost
About LunaJoy Health
LunaJoy is building the AI-powered care platform for precision mental health—starting with women. We integrate intelligent automation with specialized clinical services to deliver scalable, life-stage-specific care—from adolescence to pregnancy, postpartum, infertility, miscarriage, perimenopause, and aging. By embedding AI agents into care navigation, triage, and decision support, we reduce costs, accelerate outcomes, and personalize treatment at scale. Our hybrid care model blends targeted psychotherapy, psychiatric medication management, genetic testing, coaching, and holistic wellness—delivered by a curated workforce of women’s mental health specialists. Through continuous feedback loops, AI segmentation, and predictive insights, LunaJoy is built to scale. We’re expanding our in-network footprint to make this care accessible across commercial and Medicaid populations—closing equity gaps for women of color, LGBTQ+ individuals, and those most at risk. Women are twice as likely to experience mental health conditions, and 3x more likely to endure trauma. Yet the system is still built for the “average” patient—ignoring the biological, emotional, and social complexity of women’s lives. LunaJoy is rearchitecting that system with AI at its core—because when we invest in women’s mental health, entire communities thrive.
Full LunaJoy Health profile