Head of Operations
at LunaJoy Health — AI-powered scalable infrastructure + mental health services, starting…
What the role involves
Job Title
Head of Operations
Department: Operations
Reports to: COO
About Luna Joy
Luna Joy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.
Job Overview
We’re looking for a Head of Operations / Director of Operations to own and scale LunaJoy’s operational engine end-to-end. This is a player-coach leadership role responsible for building, optimizing, and scaling systems across clinical operations, care delivery, and revenue workflows.
You will partner cross-functionally with clinical leadership, growth, product, and finance to ensure operational excellence, strong unit economics, and scalable infrastructure as we expand.
As part of the Luna Joy team, you will play an essential role in directly supporting the mental health journey of one million women through purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, as well as the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to contribute effectively to key areas of focus and responsibility.
Key Responsibilities
- Own end-to-end operations across clinical delivery, care coordination, and revenue workflows (patient intake → care delivery → billing/reimbursement)
- Design, build, and scale operational systems, including SOPs, workflows, and playbooks across multiple states
- Build and manage provider capacity, scheduling, and utilization systems to optimize care delivery efficiency
- Define and track key operational KPIs (utilization, conversion rates, revenue per patient/provider, operational margin)
- Build dashboards and reporting systems to drive data-informed decision-making
- Lead cross-functional execution with Clinical, Product, Engineering, Sales/Partnerships, and Finance teams
- Drive operational efficiency, automation, and continuous process improvement
- Manage and scale operations teams (ops managers, care coordinators, support functions)
- Ensure compliance with healthcare regulations, payer requirements, and clinical workflows
- Support implementation of new partnerships, service lines, and multi-state expansion initiatives
Qualifications
- 6–10+ years of operations leadership experience with full ownership of end-to-end operations
- Experience in high-growth startups or scale-ups (Series A–C or equivalent fast-scaling environments)
- Strong background in healthcare, telehealth, behavioral health, or care delivery operations
- Experience working within regulated healthcare environments and understanding clinical workflows
- Proven ability to build and scale operational systems from scratch (0 → 1 and 1 → scale)
- Strong experience in process design, SOP creation, and operational optimization
- Data-driven operator with experience owning KPIs and building performance dashboards
- Experience working cross-functionally with clinical, product, engineering, sales, and finance teams
- Proven people leadership experience managing operations or care, delivery teams
- Strong understanding of unit economics, margin drivers, and operational efficiency
Nice to Haves
- Experience in behavioral health, women’s health, or perinatal care
- Experience with value-based care models (BHI, CCM, RPM)
- Background in telehealth or digital health companies (e.g., Headspace Health, Lyra Health, Teladoc Health)
- Experience scaling multi-state healthcare operations
- Experience improving gross margin through operational effici
About LunaJoy Health
LunaJoy is building the AI-powered care platform for precision mental health—starting with women. We integrate intelligent automation with specialized clinical services to deliver scalable, life-stage-specific care—from adolescence to pregnancy, postpartum, infertility, miscarriage, perimenopause, and aging. By embedding AI agents into care navigation, triage, and decision support, we reduce costs, accelerate outcomes, and personalize treatment at scale. Our hybrid care model blends targeted psychotherapy, psychiatric medication management, genetic testing, coaching, and holistic wellness—delivered by a curated workforce of women’s mental health specialists. Through continuous feedback loops, AI segmentation, and predictive insights, LunaJoy is built to scale. We’re expanding our in-network footprint to make this care accessible across commercial and Medicaid populations—closing equity gaps for women of color, LGBTQ+ individuals, and those most at risk. Women are twice as likely to experience mental health conditions, and 3x more likely to endure trauma. Yet the system is still built for the “average” patient—ignoring the biological, emotional, and social complexity of women’s lives. LunaJoy is rearchitecting that system with AI at its core—because when we invest in women’s mental health, entire communities thrive.
Full LunaJoy Health profile