What the role involves
About Flagright
Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. Flagright enables real-time risk detection, automated investigations, and intelligent decisioning, helping compliance teams operate at their full potential in the fight against financial crime.
We operate as a lean, high-performance team with high individual ownership and direct access to leadership.
Role overview
Our Product team is at the core of Flagright’s innovation, building solutions that power real-time financial crime prevention. They turn complex customer needs into scalable, high-impact solutions that drive our mission forward.
We are hiring a Strategic Product Operations Manager who will play a critical role in driving the success of our platform. You will work closely with customers and internal teams to gather insights, identify gaps, and translate real-world needs into product improvements. From analyzing data and shaping requirements to supporting releases and ensuring product quality, your work will directly impact functionality, user experience, and operational efficiency.
This is a high-ownership role in a fast-moving environment. You’ll be expected to operate independently, manage multiple priorities, and proactively drive outcomes with minimal supervision.
People who thrive at Flagright
Have been knocked down before and gotten back up
Are resourceful—they figure things out with whatever tools are available
Have strong opinions and can defend them
Learn fast because they're hungry
Want to work with no-BS people building something important
People who struggle here
Need extensive hand-holding
View high expectations as “unreasonable”
Actually prioritize work-life balance
Can’t handle ambiguity or rejection
Prefer consistent routine over fast-changing priorities
Key responsibilities
Customer Account Ownership: Serve as the primary owner for assigned customer accounts—lead recurring customer meetings (kickoffs, implementation check-ins, QBRs), drive agendas and outcomes, manage escalations end-to-end, and ensure adoption, satisfaction, and successful delivery across the full customer lifecycle
Analyze data to uncover actionable insights, identify emerging trends, and drive decisions that enhance product functionality and improve user experience
Engage with customers to identify critical needs, understand pain points, and shape the development of high-impact features and product improvements
Manage customer communication channels to announce the launch of new features, resolve issues, and provide timely updates to ensure a positive customer experience
Work with stakeholders to define and prioritize product enhancements, translate user insights and needs into clear and actionable product requirements
Assist in creating high-quality resources including documentation, onboarding guides, and training materials that empower customers and drive product use
Build and maintain strong customer relationships through regular check-ins, guiding users to unlock product value and confidently navigate key features
Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness
Collaborate with engineering to align on product priorities, resolve bugs, and ensure the consistent and timely delivery of impactful updates
Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement
Evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction
Who we are looking for
High IQ and EQ
Have love for tech and capitalism
Strong taste for aesthetics and attention to detail
High agency and low ego
Based in Singapore or willing to relocate to Singapore, relocation is supported
This is an in-office position
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About Flagright
Flagright helps fintechs & banks monitor, screen, investigate, and report their transactions & customers against financial crime risks with a best-in-class AML compliance software. Catering to a diverse clientele across various financial sectors, we serve customers across 6 continents. Flagright is a pioneer in the application of generative AI for AML compliance operations with its AI suite, Flagright AI, delivering unmatched scalability and extreme performance. Our products are designed to help our customers scale volume without scaling headcount and grow faster.
Full Flagright profile