What the role involves
This SDR role is core to Ember’s growth motion. You’ll be responsible for booking qualified meetings with CEOs, CFOs, and Revenue Cycle leaders at PE-backed provider groups through thoughtful outbound, fast inbound response, and disciplined follow-through.
This is a high-activity role with judgment. You’ll work closely with company leadership, help refine outbound playbooks, and be trusted to represent Ember with credibility to senior operators in complex healthcare organizations.
What You’ll Do
Pipeline Creation & MEDDIC Qualification
Drive outbound prospecting into PE-backed, multi-site provider groups (email, LinkedIn, phone)
Research accounts to understand ownership structure, scale, specialties, and PE sponsor context
Craft concise, executive-level messaging tailored to CEO, CFO, and Revenue Cycle priorities
Run first-pass MEDDIC qualification calls (10–15 minutes) focused on pain, buyer, and process
Book qualified meetings that convert to next-stage opportunities
Inbound & Events
Respond to inbound leads within SLA during business hours
Work conference booths and support event lead capture
Own post-event follow-up sequences with a 24-hour SLA
Tag lead source and outcomes cleanly in CRM
Operational Excellence
Maintain clean CRM hygiene: notes, stages, decision-makers, next steps
Partner closely with leadership on targeting, messaging, and sequencing strategy
Provide feedback from the field to improve ICP definition and outbound playbooks
Who You Are
You’re a sharp, execution-oriented SDR who can move fast without cutting corners. You’re comfortable selling into operationally complex organizations and know how to earn credibility with senior buyers. You’re comfortable qualifying with MEDDIC and know what good enough for SDR stage looks like versus over-discovery.
You likely
- Write clearly and confidently for an executive audience
- Balance personalization with outbound volume
- Are comfortable on the phone and can guide a focused qualification conversation
- Pick up healthcare, billing, and operational concepts quickly
- Obsess over details (titles, org structure, acronyms, follow-ups)
- Take pride in clean pipelines and reliable handoffs
- Experience with PE-backed healthcare groups, RCM, or multi-site provider organizations is a plus, but not required.
- Must-Haves
- Strong written communication with a polished, executive tone
- High outbound activity paired with rigor and accuracy
- Ability to run short, structured discovery and qualification calls
- Fast research and synthesis skills (accounts, personas, “why now”)
- Comfort working in CRM systems and structured sales workflows
Nice-to-Haves
- Exposure to PE-backed healthcare environments
- Experience selling into CEO, CFO, or Revenue Cycle leadership
- Conference or trade-show follow-up experience
What Success Looks Like
- Inbound response within 5 minutes during business hours
- Consistent monthly quota for meetings held / SQLs accepted
- Strong show rates and SQL-to-opportunity conversion
- Disciplined activity levels across email, phone, and LinkedIn
- Clean CRM data enabling accurate pipeline visibility
- Compensation is tied to meetings held or SQLs accepted, not closed revenue.
- Why This Role
- Direct exposure to PE-backed healthcare operators and decision-makers
- Close collaboration with company leadership
- Real ownership of pipeline creation in a growing company
- Clear opportunity to grow as Ember expands its PE footprint
About Ember
At Ember, we're tackling one of healthcare's most costly and overlooked challenges: the massive inefficiency in clinical documentation and revenue cycle management. Medical practices lose billions annually due to incomplete documentation, missed billing opportunities, and denied claims - issues that stem from antiquated systems that force clinicians to choose between patient care and paperwork. We combine ambient listening technology with deep understanding of medical billing requirements to eliminate the administrative burden that plagues healthcare providers.
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